Re: Fork n' Film Los Angeles Reservation - Important Announcement

Dear Elizabeth,

I sincerely apologize for the lack of communication and the continued delay. I understand your frustration, and I want to assure you that we absolutely intend to issue your refund.

It is my top priority, and I am escalating this with our finance team every day. We are currently managing a very high volume of requests, and I have been hesitant to reach out without a final resolution to avoid being repetitive. However, I have personally flagged your account as a priority with my team to expedite this process.

Thank you for your continued patience, and I will follow up as soon as I have a confirmed update.

Best regards,

Alex

On Wed, Apr 8, 2026 at 10:20 PM Bailey, Elizabeth <beth@cheesebrough.net> wrote:

To Whom it may concern,

We are now another month down the road and no refund, nor answering of the phones.

This refund should have been processed by now and I'm assuming that there was never any intention of a refund. 

Is this the case? Is there a hope that I will just forget about the over $400 that is owed to me?

Process the refund, stop making excuses.

Respectfully,

Elizabeth

On Tue, Mar 3, 2026 at 10:55 AM Fork Film <losangeles@forknfilm.com> wrote:

Dear Elizabeth,

Thank you again for your continued patience. We sincerely apologize for the delay and understand how frustrating it must be to wait longer than expected.

Refunds are still being processed in the order they were received. While we’re moving through them as quickly as possible, the volume has caused some unexpected delays. Please rest assured that your refund remains a top priority.

We’ll notify you as soon as it’s completed and will include a copy of your refund receipt then.

Thank you again for your understanding and patience.

Warm Regards,

Alex

On Mon, Mar 2, 2026 at 1:06 PM Bailey, Elizabeth <beth@cheesebrough.net> wrote:

Alex,

It has now been another month. The refund should have been issued at this point. I need an answer and a refund.

Elizabeth 

On Tue, Jan 27, 2026, 11:19 Fork Film <losangeles@forknfilm.com> wrote:

Dear Elizabeth,

I want to sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

Please know this decision was made only after every possible option was considered. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take a little longer than usual as we’re currently managing a high volume, but we’ll be sure to keep you updated along the way.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Alex

On Tue, Jan 27, 2026 at 10:32 AM Bailey, Elizabeth <beth@cheesebrough.net> wrote:

Alex,

At this time I would prefer a refund. As the original processing was supposed to being last November it's already been quite some time 

Thank you, 

Elizabeth 

On Tue, Jan 27, 2026, 10:18 Fork Film <losangeles@forknfilm.com> wrote:

Hi Elizabeth,

I hear you and I'm sorry for the lack of response and the frustration this has caused. That is not the experience we want for our guests.

I can definitely process a refund request for you, or I can give you a credit for two.

Refunds may take longer than usual since we are managing high volume, but please let me know what you decide.

Warm regards,

Alex

Customer Support

On Tue, Jan 27, 2026 at 9:00 AM Bailey, Elizabeth <beth@cheesebrough.net> wrote:

Hello, 

I have tried numerous times to call and contact you regarding my refund that I have yet to receive leasing multiple messages. At this point I'm not losing this money so we need to figure out something. If it means that you're going to give me a credit then that's what I'm going to do. I expect an answer by the end of the week. Either a refund to my account, or a credit for the minimum of two people. But honestly at this point your company is not at all customer service friendly and you should absolutely not only refund me but give me a credit for two. 

Please let me know what you're doing by the end of the week. 

Elizabeth

On Wed, Oct 22, 2025, 15:30 Fork n' Film Los Angeles <losangeles@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences. After much consideration, we’ve ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

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Important Announcement Dear Fork n’ Film Guests,   We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences.   After much consideration, we’ve made the difficult decision to temporarily pause shows for the next few weeks. This short break will allow our team to upgrade our production, refine our holiday menus, and strengthen operations so that every detail of your next visit is nothing short of exceptional in time for the holidays.   This affects your ticket for The Nightmare Before Christmas. We understand this news may be disappointing, and we’re truly sorry for any inconvenience it may cause.   Our team will be calling you within the next few days to assist with rescheduling your event. We’re also excited to share our upcoming Fork n’ Film Holiday lineup! Below is a list of available showtimes for your review.   Polar Express 11/28/25 - 6:30PM 11/29/25 - 1:30PM 11/29/25 - 6:30PM 11/30/25 - 1:30PM 11/30/25 - 6:30PM   Grinch 12/6/25 - 1:30PM 12/6/25 - 6:30PM 12/6/25 - 1:30PM 12/7/25 - 6:30PM 12/12/25 - 6:30PM 12/13/25 - 1:30PM 12/14/25 - 1:30PM 12/14/25 - 6:30PM   Elf 12/19/25 - 6:30PM 12/20/25 - 1:30PM 12/20/25 - 6:30PM 12/21/25 - 1:30PM 12/21/25 - 6:30PM 12/19/25 - 6:30PM 12/20/25 - 1:30PM 12/20/25 - 6:30PM 12/21/25 - 1:30PM 12/21/25 - 6:30PM 12/26/25 - 6:30PM 12/27/25 - 1:30PM 12/27/25 - 6:30PM 12/28/25 - 1:30PM 12/28/25 - 6:30PM   We deeply appreciate your patience and understanding as we take this time to come back stronger for you. We can’t wait to welcome you back soon and share everything we’ve been working on.   With gratitude, The Fork n’ Film Team

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