Stephanie Harkness

Begin forwarded message:

From: Fork Film <tempe@forknfilm.com>
Date: January 24, 2026 at 10:03:39 AM MST
To: Stephanie Harkness <stephanie.harkness@gmail.com>
Subject: Re: Please reply: Fork n' Film Reservation - Important Announcement



Hi there,

I’m really sorry that this has dragged on for so long. You’ve been incredibly patient, and it makes complete sense that you’d want clarity. I hear your frustration, and it’s completely valid.

I know it feels like it should be as simple as clicking a button, but the refund process on our end goes through several internal steps before the transaction can actually be released. That doesn’t make the delay any less frustrating, and I’m truly sorry it has taken this long, especially after you’ve already reached out multiple times.

I also want to share that we are a very small team managing a high volume of requests, but we are working as quickly and carefully as possible to make sure every refund, including yours, is completed properly. Our team is fully focused on moving things along so you can have your refund soon.

You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt for your records.

Thank you again, from the bottom of our hearts, for your patience, understanding, and kindness. We truly appreciate it.

Warmly,

Customer Support

On Fri, Jan 23, 2026 at 2:01 PM Stephanie Harkness <stephanie.harkness@gmail.com> wrote:

It has been another two weeks since you last promised to refund our tickets.  I am embarrassed that I asked fiends to join us..they purchased tickets too…and NONE of us have received a refund yet.

You continue to send me notices about future performances so you must be generating revenue from those sales.  WHY AM I NOT GETTING MY REFUND STILL?

Should I refer you to the Better Business Bureau?

Stephanie Harkness

On Jan 15, 2026, at 4:52 PM, Stephanie Harkness <stephanie.harkness@gmail.com> wrote:



Stephanie Harkness

Begin forwarded message:

From: Fork Film <tempe@forknfilm.com>
Date: January 15, 2026 at 4:38:21 PM MST
To: Stephanie Harkness <stephanie.harkness@gmail.com>
Subject: Re: Please reply: Fork n' Film Reservation - Important Announcement



Hi Stephanie,

I understand you're looking for a specific timeline. However, at this time, we do not have this information available. I have put a rush on your request, so it will be higher on our priority list. Once again, our team is working through refunds as quickly as we can, and once we get to yours, we will let you know.

Thanks for your patience.

Warmly, 

Sierra

On Thu, Jan 15, 2026 at 4:24 PM Stephanie Harkness <stephanie.harkness@gmail.com> wrote:

Can you please tell me WHEN I can expect a refund?  I have been patient and it seems like a run-around?

Stephanie Harkness

On Jan 15, 2026, at 4:22 PM, Stephanie Harkness <stephanie.harkness@gmail.com> wrote:



Stephanie Harkness

On Jan 15, 2026, at 4:21 PM, Fork Film <tempe@forknfilm.com> wrote:



Dear Stephanie,

I completely understand your frustration, and I want to sincerely thank you for continuing to follow up with us. Your refund request hasn’t been overlooked — it’s still being processed, and our team is giving these our full attention as we work through each one.

We know it’s taken longer than anticipated and are very sorry for that. You’ll receive a confirmation email and refund receipt as soon as it’s finalized.

Thank you again for your patience and understanding as we work to make this right.

With appreciation,

The Fork n’ Film Team

On Thu, Jan 15, 2026 at 11:23 AM Stephanie Harkness <stephanie.harkness@gmail.com> wrote:

Hello,

It has been more than one week and still no refund.  What is going on that you cannot process this full refund for 3 tickets?  It should NOT take this long.

Stephanie Harkness

On Jan 7, 2026, at 2:30 PM, Stephanie Harkness <stephanie.harkness@gmail.com> wrote:

Please let me know when the refund comes thru.  Thx.

Stephanie Harkness

Begin forwarded message:

From: Fork Film <tempe@forknfilm.com>
Date: January 7, 2026 at 12:52:24 PM MST
To: Stephanie Harkness <stephanie.harkness@gmail.com>
Subject: Re: Please reply: Fork n' Film Reservation - Important Announcement



Hi Stephanie!

I completely understand your concern with the timeframe of your refund. At this time, we’re working through a high number of refunds and are unable to provide more information on when you should expect it. We truly appreciate your patience throughout this process.

Your refund for 3 tickets is in our system and will be processed as soon as it reaches the front of the queue. Once it is complete, we’ll send confirmation and a copy of your refund receipt right away.

We’re very sorry for the extended delay and appreciate your continued understanding.

Warmly,

Sierra

On Tue, Jan 6, 2026 at 1:38 PM Stephanie Harkness <stephanie.harkness@gmail.com> wrote:

Sierra,

I would hope you would process the refunds as of purchase date, are you?

To remind you, I purchased 3 tickets, two for Jack and Stephanie Harkness and 1 for Carrie Cetindag.  Please advise.

Stephanie Harkness

On Jan 6, 2026, at 12:16 PM, Fork Film <tempe@forknfilm.com> wrote:



Hello Stephanie!

Thank you for getting back to us! I completely understand your frustration with the event being cancelled, especially with how long you were looking forward to it. We are more than happy to accommodate a full refund for your 3 tickets. As I mentioned on the phone, refunds are taking us a little bit longer than normal due to a high volume of requests. Please know, however, that our team is taking this very seriously, and we are making our way through each request as fast as we can. 

If there is anything we can do for you in the meantime, please let us know!

Warm regards,

Sierra

On Mon, Jan 5, 2026 at 4:27 PM Stephanie Harkness <stephanie.harkness@gmail.com> wrote:

I spoke with someone from your organization today.  I wish to have all three of my tickets refunded IN FULL immediately.  I dont feel i should have to wait quite some time until I see the credit back on my CC.  The person I spoke with could not give me any reassurances about the refund.

Please forward this to the appropriate person who can make this decision for us.  Our tickets were purchased in October and it shouldn’t take a long time t process this refund.  Please notify me when this will happen.

Stephanie Harkness

On Jan 5, 2026, at 2:53 PM, Fork n' Film Tempe <tempe@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend. Due to unforeseen circumstances the shows on January 9th and 10th have been cancelled. We understand this may be disappointing and we ar‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend.   Due to unforeseen circumstances the shows on January 9th and 10th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We're happy to change your reservation to one of the shows below. Just let us know which event you'd like to attend and we'll gladly follow up with you.   Ratatouille Beauty and the Beast Lady and the Tramp Princess and the Frog Shrek Little Mermaid Alice in wonderland   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience, we look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.



Hi Stephanie,

I want to reach out to you directly and acknowledge that your frustration is completely valid. It is incredibly tough to see new announcements when you are still waiting on a resolution from a performance in January, and I sincerely apologize for how this has made you feel.

I want to be as transparent as possible with you: we are a very small team, and we are currently managing a high influx of requests. Because we handle each of these refunds manually to ensure every detail is correct, it does take a significant amount of time and dedicated attention. Please know that this isn't a matter of prioritizing new guests over you - we are truly doing our absolute best to work through the queue and get your funds back to you as quickly as we humanly can.

We are so incredibly grateful for your support, and it hurts us to know that we’ve let you down. I am personally stepping in to look after your file and have flagged your three tickets with our billing lead this morning to keep this moving toward the finish line.

Thank you for hanging in there with us just a little bit longer while I make this right for you.

Warm regards,
Sam
Customer Support

On Sun, Feb 1, 2026 at 10:25 AM Stephanie Harkness <stephanie.harkness@gmail.com> wrote:

Again, I am asking WHY do you continue to accept revenue for new performances as I get your emails, yet you DO NOT return my refunds for 3 tickets I ought in November and you cancelled the performance?  Re your priorities towards new customers ignoring those who already paid yet couldn’t attend the performance?  How can I recommend you when the performance was in January and we are in February almost one month from when we were expecting to go?

My patience is OVER!

Stephanie Harkness

On Jan 24, 2026, at 11:36 AM, Stephanie Harkness <stephanie.harkness@gmail.com> wrote:



Stephanie Harkness

Begin forwarded message:

From: Fork Film <tempe@forknfilm.com>
Date: January 24, 2026 at 10:03:39 AM MST
To: Stephanie Harkness <stephanie.harkness@gmail.com>
Subject: Re: Please reply: Fork n' Film Reservation - Important Announcement



Hi there,

I’m really sorry that this has dragged on for so long. You’ve been incredibly patient, and it makes complete sense that you’d want clarity. I hear your frustration, and it’s completely valid.

I know it feels like it should be as simple as clicking a button, but the refund process on our end goes through several internal steps before the transaction can actually be released. That doesn’t make the delay any less frustrating, and I’m truly sorry it has taken this long, especially after you’ve already reached out multiple times.

I also want to share that we are a very small team managing a high volume of requests, but we are working as quickly and carefully as possible to make sure every refund, including yours, is completed properly. Our team is fully focused on moving things along so you can have your refund soon.

You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt for your records.

Thank you again, from the bottom of our hearts, for your patience, understanding, and kindness. We truly appreciate it.

Warmly,

Customer Support

On Fri, Jan 23, 2026 at 2:01 PM Stephanie Harkness <stephanie.harkness@gmail.com> wrote:

It has been another two weeks since you last promised to refund our tickets.  I am embarrassed that I asked fiends to join us..they purchased tickets too…and NONE of us have received a refund yet.

You continue to send me notices about future performances so you must be generating revenue from those sales.  WHY AM I NOT GETTING MY REFUND STILL?

Should I refer you to the Better Business Bureau?

Stephanie Harkness

On Jan 15, 2026, at 4:52 PM, Stephanie Harkness <stephanie.harkness@gmail.com> wrote:



Stephanie Harkness

Begin forwarded message:

From: Fork Film <tempe@forknfilm.com>
Date: January 15, 2026 at 4:38:21 PM MST
To: Stephanie Harkness <stephanie.harkness@gmail.com>
Subject: Re: Please reply: Fork n' Film Reservation - Important Announcement



Hi Stephanie,

I understand you're looking for a specific timeline. However, at this time, we do not have this information available. I have put a rush on your request, so it will be higher on our priority list. Once again, our team is working through refunds as quickly as we can, and once we get to yours, we will let you know.

Thanks for your patience.

Warmly, 

Sierra

On Thu, Jan 15, 2026 at 4:24 PM Stephanie Harkness <stephanie.harkness@gmail.com> wrote:

Can you please tell me WHEN I can expect a refund?  I have been patient and it seems like a run-around?

Stephanie Harkness

On Jan 15, 2026, at 4:22 PM, Stephanie Harkness <stephanie.harkness@gmail.com> wrote:



Stephanie Harkness

On Jan 15, 2026, at 4:21 PM, Fork Film <tempe@forknfilm.com> wrote:



Dear Stephanie,

I completely understand your frustration, and I want to sincerely thank you for continuing to follow up with us. Your refund request hasn’t been overlooked — it’s still being processed, and our team is giving these our full attention as we work through each one.

We know it’s taken longer than anticipated and are very sorry for that. You’ll receive a confirmation email and refund receipt as soon as it’s finalized.

Thank you again for your patience and understanding as we work to make this right.

With appreciation,

The Fork n’ Film Team

On Thu, Jan 15, 2026 at 11:23 AM Stephanie Harkness <stephanie.harkness@gmail.com> wrote:

Hello,

It has been more than one week and still no refund.  What is going on that you cannot process this full refund for 3 tickets?  It should NOT take this long.

Stephanie Harkness

On Jan 7, 2026, at 2:30 PM, Stephanie Harkness <stephanie.harkness@gmail.com> wrote:

Please let me know when the refund comes thru.  Thx.

Stephanie Harkness

Begin forwarded message:

From: Fork Film <tempe@forknfilm.com>
Date: January 7, 2026 at 12:52:24 PM MST
To: Stephanie Harkness <stephanie.harkness@gmail.com>
Subject: Re: Please reply: Fork n' Film Reservation - Important Announcement



Hi Stephanie!

I completely understand your concern with the timeframe of your refund. At this time, we’re working through a high number of refunds and are unable to provide more information on when you should expect it. We truly appreciate your patience throughout this process.

Your refund for 3 tickets is in our system and will be processed as soon as it reaches the front of the queue. Once it is complete, we’ll send confirmation and a copy of your refund receipt right away.

We’re very sorry for the extended delay and appreciate your continued understanding.

Warmly,

Sierra

On Tue, Jan 6, 2026 at 1:38 PM Stephanie Harkness <stephanie.harkness@gmail.com> wrote:

Sierra,

I would hope you would process the refunds as of purchase date, are you?

To remind you, I purchased 3 tickets, two for Jack and Stephanie Harkness and 1 for Carrie Cetindag.  Please advise.

Stephanie Harkness

On Jan 6, 2026, at 12:16 PM, Fork Film <tempe@forknfilm.com> wrote:



Hello Stephanie!

Thank you for getting back to us! I completely understand your frustration with the event being cancelled, especially with how long you were looking forward to it. We are more than happy to accommodate a full refund for your 3 tickets. As I mentioned on the phone, refunds are taking us a little bit longer than normal due to a high volume of requests. Please know, however, that our team is taking this very seriously, and we are making our way through each request as fast as we can. 

If there is anything we can do for you in the meantime, please let us know!

Warm regards,

Sierra

On Mon, Jan 5, 2026 at 4:27 PM Stephanie Harkness <stephanie.harkness@gmail.com> wrote:

I spoke with someone from your organization today.  I wish to have all three of my tickets refunded IN FULL immediately.  I dont feel i should have to wait quite some time until I see the credit back on my CC.  The person I spoke with could not give me any reassurances about the refund.

Please forward this to the appropriate person who can make this decision for us.  Our tickets were purchased in October and it shouldn’t take a long time t process this refund.  Please notify me when this will happen.

Stephanie Harkness

On Jan 5, 2026, at 2:53 PM, Fork n' Film Tempe <tempe@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend. Due to unforeseen circumstances the shows on January 9th and 10th have been cancelled. We understand this may be disappointing and we ar‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend.   Due to unforeseen circumstances the shows on January 9th and 10th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We're happy to change your reservation to one of the shows below. Just let us know which event you'd like to attend and we'll gladly follow up with you.   Ratatouille Beauty and the Beast Lady and the Tramp Princess and the Frog Shrek Little Mermaid Alice in wonderland   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience, we look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.