Refund update

Hi,

I’m following up on my refund. It’s been 2 months. 

Please any information on it? 

Thanks,

Tatiana Branch 

Hello,

I’m checking in again on the status of my refund. It is now month 3 and I still haven’t seen the funds or got

Word on when it shall arrive. Whats the update on this please? 

Thanks,

Tatiana Branch 

Sent from my iPhone

On Feb 3, 2026, at 10:41, Fork Film <newyork@forknfilm.com> wrote:



Hi Tatiana,

I hear you loud and clear, and I am so incredibly sorry that we are now at the two-month mark. I completely understand that "working on it" feels like a long time to wait for your own funds, and I sincerely apologize for the continued delay.

I want to be transparent with you—the manual processing for your Elf reservation has taken much longer than we ever intended. Please rest assured that there is no issue with your eligibility for this refund; I am simply pushing to get it through the final stage of our billing system. I am following up with our finance lead again today to get this finalized so you aren't left waiting any longer.

I am staying on this personally until those funds are back in your account.

Warm regards,

Sam

Customer Support

On Tue, Feb 3, 2026 at 7:30 AM Tatiana Branch <tatib16@icloud.com> wrote:

Hi,

I’m following up on my refund. It’s been 2 months. 

Please any information on it? 

Thanks,

Tatiana Branch 

Understood, however I’ve been told for months now that this was being looked into. I understand that refunds is not something you all do often but it is frustrating that we are in month 3 of 2026 and I’m still waiting for a refund from a December 2025 show. I also feel like unless I’m emailing you all I get no update and it’s radio silent. I enjoyed my experience when I attended a show but something like this is leaving a bad taste for sure. Please find a way to push my refund request to the top as it has been long enough. 

Thanks,

Tatiana Branch

On Mar 3, 2026, at 12:28, Fork Film <newyork@forknfilm.com> wrote:



Hi Tatiana,

Thank you for reaching out and for your continued patience. I sincerely apologize for the delay and for the fact that you haven't received a definitive update yet.

I am personally looking into the status of your transaction to find out exactly where it is in the process and why it has been delayed. Please know that we are actively working on this.

I will get back to you as soon as I have a concrete timeline for when you can expect the funds to arrive. Thank you again for bearing with us.

Warm regards,
Sam

On Mon, Mar 2, 2026 at 5:47 AM Tatiana Branch <tatib16@icloud.com> wrote:

Hello,

I’m checking in again on the status of my refund. It is now month 3 and I still haven’t seen the funds or got

Word on when it shall arrive. Whats the update on this please? 

Thanks,

Tatiana Branch 

Sent from my iPhone

On Feb 3, 2026, at 10:41, Fork Film <newyork@forknfilm.com> wrote:



Hi Tatiana,

I hear you loud and clear, and I am so incredibly sorry that we are now at the two-month mark. I completely understand that "working on it" feels like a long time to wait for your own funds, and I sincerely apologize for the continued delay.

I want to be transparent with you—the manual processing for your Elf reservation has taken much longer than we ever intended. Please rest assured that there is no issue with your eligibility for this refund; I am simply pushing to get it through the final stage of our billing system. I am following up with our finance lead again today to get this finalized so you aren't left waiting any longer.

I am staying on this personally until those funds are back in your account.

Warm regards,

Sam

Customer Support

On Tue, Feb 3, 2026 at 7:30 AM Tatiana Branch <tatib16@icloud.com> wrote:

Hi,

I’m following up on my refund. It’s been 2 months. 

Please any information on it? 

Thanks,

Tatiana Branch 

Hello,

Is there an update? 

Thanks,

Tatiana Branch 

Sent from my iPhone

On Mar 3, 2026, at 15:20, Tatiana Branch <tatib16@icloud.com> wrote:

Understood, however I’ve been told for months now that this was being looked into. I understand that refunds is not something you all do often but it is frustrating that we are in month 3 of 2026 and I’m still waiting for a refund from a December 2025 show. I also feel like unless I’m emailing you all I get no update and it’s radio silent. I enjoyed my experience when I attended a show but something like this is leaving a bad taste for sure. Please find a way to push my refund request to the top as it has been long enough. 

Thanks,

Tatiana Branch

On Mar 3, 2026, at 12:28, Fork Film <newyork@forknfilm.com> wrote:



Hi Tatiana,

Thank you for reaching out and for your continued patience. I sincerely apologize for the delay and for the fact that you haven't received a definitive update yet.

I am personally looking into the status of your transaction to find out exactly where it is in the process and why it has been delayed. Please know that we are actively working on this.

I will get back to you as soon as I have a concrete timeline for when you can expect the funds to arrive. Thank you again for bearing with us.

Warm regards,
Sam

On Mon, Mar 2, 2026 at 5:47 AM Tatiana Branch <tatib16@icloud.com> wrote:

Hello,

I’m checking in again on the status of my refund. It is now month 3 and I still haven’t seen the funds or got

Word on when it shall arrive. Whats the update on this please? 

Thanks,

Tatiana Branch 

Sent from my iPhone

On Feb 3, 2026, at 10:41, Fork Film <newyork@forknfilm.com> wrote:



Hi Tatiana,

I hear you loud and clear, and I am so incredibly sorry that we are now at the two-month mark. I completely understand that "working on it" feels like a long time to wait for your own funds, and I sincerely apologize for the continued delay.

I want to be transparent with you—the manual processing for your Elf reservation has taken much longer than we ever intended. Please rest assured that there is no issue with your eligibility for this refund; I am simply pushing to get it through the final stage of our billing system. I am following up with our finance lead again today to get this finalized so you aren't left waiting any longer.

I am staying on this personally until those funds are back in your account.

Warm regards,

Sam

Customer Support

On Tue, Feb 3, 2026 at 7:30 AM Tatiana Branch <tatib16@icloud.com> wrote:

Hi,

I’m following up on my refund. It’s been 2 months. 

Please any information on it? 

Thanks,

Tatiana Branch