Admin Panel

View Storefront →
← All messages

Fork n' Film Important Update

Rachel Roundtree* · rachel_roundtree@yahoo.com · landed in newyork@forknfilm.com

3 messages
State:
Assigned:

Attached order

2ZXW-02JC-FHF·$0.00·fulfilledWix (refund manually in Wix)·Princess and the Frog· New York· 2026-03-01
  • newyork@forknfilm.comto rachel_roundtree@yahoo.comReply (operator)
    2/5/2026, 6:13:29 PM

    Fork n' Film Important Update

    Hi Rachel,

    I am reaching out to you regarding your upcoming reservation.

    Unfortunately, we are unable to host you for your original reservation for Princess and the Frog on February 22nd at 6:30PM. We sincerely apologize for any inconvenience this may cause to your plans, as we know how much goes into preparing for a night out with us.

    To ensure you don’t miss out on the experience, we have gone ahead and rescheduled your reservation to:

    • New Date: March 1st

    • Time: 6:30 PM

    We truly hope this new date works for you! However, if this alternative doesn't fit your schedule, please let me know. I would be more than happy to provide you with a list of additional dates and times so we can find a slot that is perfect for you.

    Thank you so much for your understanding and for being part of the Fork n' Film community. We can't wait to see you there!

    Warm Regards,
    Sam
    Customer Support
    DeliveredOpenedClicked
  • rachel_roundtree@yahoo.comto Fork Film <newyork@forknfilm.com>Inbound
    2/5/2026, 10:28:07 PM

    Re: Fork n' Film Important Update

    Hi Sam,

    Yes, March 1 works for me, but I just wanted to confirm that it will still be for the same film Princess and the Frog?

    Best,
    Rachel


    On Thursday, February 5, 2026, 1:13 PM, Fork Film <newyork@forknfilm.com> wrote:

    Hi Rachel,

    I am reaching out to you regarding your upcoming reservation.

    Unfortunately, we are unable to host you for your original reservation for Princess and the Frog on February 22nd at 6:30PM. We sincerely apologize for any inconvenience this may cause to your plans, as we know how much goes into preparing for a night out with us.

    To ensure you don’t miss out on the experience, we have gone ahead and rescheduled your reservation to:

    • New Date: March 1st

    • Time: 6:30 PM

    We truly hope this new date works for you! However, if this alternative doesn't fit your schedule, please let me know. I would be more than happy to provide you with a list of additional dates and times so we can find a slot that is perfect for you.

    Thank you so much for your understanding and for being part of the Fork n' Film community. We can't wait to see you there!

    Warm Regards,
    Sam
    Customer Support
  • newyork@forknfilm.comto Rachel Roundtree <rachel_roundtree@yahoo.com>Reply (operator)
    2/10/2026, 6:33:15 PM

    Re: Fork n' Film Important Update

    Hi Rachel,

    That is correct! Attached below is your ticket for Princess and the Frog on March 1st at 6:30PM. Thank you so much for your flexibility. We cannot wait to host you and share in the magic!

    Warm regards,
    Sam
    Customer Support

    On Thu, Feb 5, 2026 at 2:28 PM Rachel Roundtree <rachel_roundtree@yahoo.com> wrote:
    Hi Sam,

    Yes, March 1 works for me, but I just wanted to confirm that it will still be for the same film Princess and the Frog?

    Best,
    Rachel


    On Thursday, February 5, 2026, 1:13 PM, Fork Film <newyork@forknfilm.com> wrote:

    Hi Rachel,

    I am reaching out to you regarding your upcoming reservation.

    Unfortunately, we are unable to host you for your original reservation for Princess and the Frog on February 22nd at 6:30PM. We sincerely apologize for any inconvenience this may cause to your plans, as we know how much goes into preparing for a night out with us.

    To ensure you don’t miss out on the experience, we have gone ahead and rescheduled your reservation to:

    • New Date: March 1st

    • Time: 6:30 PM

    We truly hope this new date works for you! However, if this alternative doesn't fit your schedule, please let me know. I would be more than happy to provide you with a list of additional dates and times so we can find a slot that is perfect for you.

    Thank you so much for your understanding and for being part of the Fork n' Film community. We can't wait to see you there!

    Warm Regards,
    Sam
    Customer Support
    DeliveredOpenedClicked

    1 attachment

    • ticket (15).pdf

      application/pdf · 135 KB

      Download

Reply

Draft with AI: pick an outcome

Reply sends natively via Gmail (clean threading). AI draft uses thread + order context + FAQs; always editable before send.