Re: Fork n' Film Refund
Tiara Gibbs · tsg8607@yahoo.com · landed in newyork@forknfilm.com
2 messages
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- tsg8607@yahoo.comto Fork Film <newyork@forknfilm.com>Inbound2/9/2026, 3:55:45 PM
Re: Fork n' Film Refund
I have sent numerous emails in the past few weeks that is the only reason I went over to Instagram. Please work faster in getting my refund back to me, it should have been added to whatever it needed to be added to from t when you cancelled the showing! 4 months waiting for a refund from a company that is clearly getting business is not ok!Sent from my iPhoneOn Feb 3, 2026, at 18:59, Fork Film <newyork@forknfilm.com> wrote:
Hi Tiara,
I am so incredibly sorry for the frustration this delay has caused you. I hear you loud and clear, and I completely understand that it's been a long time to wait for your funds—especially when you are managing a payment plan. Please rest assured that we are actively working on your refund right now to get this resolved for you once and for all.
To make sure you get the fastest and most accurate support possible, I have moved your request over to our dedicated New York inbox. We want to keep all of our communication here specifically so your file stays prioritized and doesn't get lost in the shuffle of other platforms.
If you have any further questions or follow-ups, please reach out to us directly at newyork@forknfilm.com rather than through Instagram. Our team here has the direct tools to monitor your refund status and can provide you with more immediate updates than our social media team.
Thank you for your continued patience while I push this through to the finish line for you.Warm regards,SamCustomer Support - newyork@forknfilm.comto Tiara Gibbs <tsg8607@yahoo.com>Reply (operator)2/10/2026, 8:50:24 PM
Re: Fork n' Film Refund
Hi Tiara,
I want to acknowledge your message and speak directly to the frustration you're feeling. I know that seeing our business continue while you are still waiting on your funds feels incredibly wrong, and four months is far beyond the experience we want for any of our guests.
I also want to apologize for the fact that you had to reach out via Instagram just to get our attention. That shouldn't be necessary, and I'm sorry that our email communication hasn't been faster.
Please know that I am not just putting you back on a general list. I am personally looking into why your refund from the cancelled Hocus Pocus showing hasn't been finalized, especially since we confirmed your information for the refund list back in October. I am working with our billing team to identify the specific hold-up with the third-party processor you mentioned to ensure it is pushed through immediately.
I will not send you another generic update. I will stay on this until I have a specific confirmation or transaction number to provide you. Thank you for your continued, albeit exhausted, patience.Warm regards,SamCustomer SupportOn Mon, Feb 9, 2026 at 7:55 AM Tiara Gibbs <tsg8607@yahoo.com> wrote:I have sent numerous emails in the past few weeks that is the only reason I went over to Instagram. Please work faster in getting my refund back to me, it should have been added to whatever it needed to be added to from t when you cancelled the showing! 4 months waiting for a refund from a company that is clearly getting business is not ok!Sent from my iPhoneOn Feb 3, 2026, at 18:59, Fork Film <newyork@forknfilm.com> wrote:
Hi Tiara,
I am so incredibly sorry for the frustration this delay has caused you. I hear you loud and clear, and I completely understand that it's been a long time to wait for your funds—especially when you are managing a payment plan. Please rest assured that we are actively working on your refund right now to get this resolved for you once and for all.
To make sure you get the fastest and most accurate support possible, I have moved your request over to our dedicated New York inbox. We want to keep all of our communication here specifically so your file stays prioritized and doesn't get lost in the shuffle of other platforms.
If you have any further questions or follow-ups, please reach out to us directly at newyork@forknfilm.com rather than through Instagram. Our team here has the direct tools to monitor your refund status and can provide you with more immediate updates than our social media team.
Thank you for your continued patience while I push this through to the finish line for you.Warm regards,SamCustomer SupportDeliveredOpenedClicked
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