Re: Fork n' Film San Francisco Reservation - Important Announcement

Hi Gabriela,

Thank you for reaching out and checking in on your refund. I understand waiting over a month is frustrating, and I sincerely apologize for the delay.

I am escalating this refund request immediately to our finance team to get an exact status update for you. I will follow up as soon as I have confirmation on the processing timeline.

We appreciate your patience while we resolve this for you.

Warm regards,
Sam
Customer Support

On Mon, Mar 9, 2026 at 11:25 PM Gabs A <gabrielaarroyo1@gmail.com> wrote:

Hello, it's been over a month since this has had to be cancelled and I still don't have a refund. Can I get a status update? 

On Tue, Feb 10, 2026, 2:43 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Gabriela,

I can confirm that your refund request has been submitted.

Since we are a small team currently managing a high volume of requests, we are unable to provide a specific time frame at this moment. However, we will notify you as soon as we have an update on the status of your refund.

Thank you for your patience and understanding.

Best,

Alex

On Tue, Feb 10, 2026 at 2:39 PM Gabs A <gabrielaarroyo1@gmail.com> wrote:

Thank you. Can I get a confirmation they a refund would be issued and a time frame please. 

On Tue, Feb 10, 2026, 12:27 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Gabriela,

No problem, thank you for letting me know! Offer still stands if you decide to change your mind.

Best, 

Alex

On Tue, Feb 10, 2026 at 12:20 PM Gabs A <gabrielaarroyo1@gmail.com> wrote:

Hi Alex, 

Yes the other dates won't work for us. I appreciate the vip upgrade offer but the dates simply won't work and this was to be our Valentine's celebration since we both work weekends. I also had to get coverage from a coworker to be able to attend so yes it is quiet unfortunate this outcome occured. Thank you for your prompt response but I would like to move forward with a refund. 

Gabriela 

On Tue, Feb 10, 2026, 12:05 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Dear Gabriela,

I want to sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

Please know this decision was made only after every possible option was considered. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take a little longer than usual as we’re currently managing a high volume, but we’ll be sure to keep you updated along the way.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Alex

On Tue, Feb 10, 2026 at 11:46 AM Gabs A <gabrielaarroyo1@gmail.com> wrote:

I'd like to have a full refund please.  I do not want to reschedule to another date. 

On Tue, Feb 10, 2026, 10:54 AM Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend. Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this m‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend.   Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll take care of the rest.   Please note that tickets tend to sell quickly, so we recommend reaching out at your earliest convenience to secure your preferred showtime.   Ratatouille March 22, 1:30PM May 15, 6:30PM May 16, 6:30PM Princess and the Frog April 10, 6:30PM April 11, 1:30PM & 6:30PM April 12, 1:30PM & 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Hi Gabriela,

I hear you, and I completely understand why your patience has run out. Given that this has been pending since February, your frustration is entirely justified, and I sincerely apologize for the lack of communication you've experienced during this wait.

I want to be transparent about what is happening behind the scenes: I have officially escalated your refund request again today. The primary reason for the delay is that we are a very small team manually processing these refunds in batches. We do this to ensure every transaction is handled with total accuracy, but I realize that this manual pace has created an unacceptable delay for you.

Please know that your message has been heard, and we are not intentionally withholding information or your funds. I am personally tracking your status to ensure this doesn't slip through the cracks again. I will reach out to you the moment I have a concrete update or the refund receipt in hand.

Thank you for your honesty, and I am committed to getting this resolved for you.

Warm regards,

Sam

On Tue, Mar 31, 2026 at 3:36 PM Gabs A <gabrielaarroyo1@gmail.com> wrote:

Ok enough is enough. It's been weeks since my refund has been "escalated" and I haven't heard a word back from anyone! The event was in February, it's the end of March and I still don't have a refund for a cancellation of "unexplained circumstances". What are the circumstances for keeping my money. I will absolutely take this to social media and detir anyone thinking of buying tickets to not even bother since this is terrible customer service and practices. 

I want an answer ASAP. Someone needs to reach out. I'm done being patient. 

On Thu, Mar 12, 2026, 12:46 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Gabriela,

Thank you for reaching out and checking in on your refund. I understand waiting over a month is frustrating, and I sincerely apologize for the delay.

I am escalating this refund request immediately to our finance team to get an exact status update for you. I will follow up as soon as I have confirmation on the processing timeline.

We appreciate your patience while we resolve this for you.

Warm regards,
Sam
Customer Support

On Mon, Mar 9, 2026 at 11:25 PM Gabs A <gabrielaarroyo1@gmail.com> wrote:

Hello, it's been over a month since this has had to be cancelled and I still don't have a refund. Can I get a status update? 

On Tue, Feb 10, 2026, 2:43 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Gabriela,

I can confirm that your refund request has been submitted.

Since we are a small team currently managing a high volume of requests, we are unable to provide a specific time frame at this moment. However, we will notify you as soon as we have an update on the status of your refund.

Thank you for your patience and understanding.

Best,

Alex

On Tue, Feb 10, 2026 at 2:39 PM Gabs A <gabrielaarroyo1@gmail.com> wrote:

Thank you. Can I get a confirmation they a refund would be issued and a time frame please. 

On Tue, Feb 10, 2026, 12:27 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Gabriela,

No problem, thank you for letting me know! Offer still stands if you decide to change your mind.

Best, 

Alex

On Tue, Feb 10, 2026 at 12:20 PM Gabs A <gabrielaarroyo1@gmail.com> wrote:

Hi Alex, 

Yes the other dates won't work for us. I appreciate the vip upgrade offer but the dates simply won't work and this was to be our Valentine's celebration since we both work weekends. I also had to get coverage from a coworker to be able to attend so yes it is quiet unfortunate this outcome occured. Thank you for your prompt response but I would like to move forward with a refund. 

Gabriela 

On Tue, Feb 10, 2026, 12:05 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Dear Gabriela,

I want to sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

Please know this decision was made only after every possible option was considered. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take a little longer than usual as we’re currently managing a high volume, but we’ll be sure to keep you updated along the way.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Alex

On Tue, Feb 10, 2026 at 11:46 AM Gabs A <gabrielaarroyo1@gmail.com> wrote:

I'd like to have a full refund please.  I do not want to reschedule to another date. 

On Tue, Feb 10, 2026, 10:54 AM Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend. Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this m‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend.   Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll take care of the rest.   Please note that tickets tend to sell quickly, so we recommend reaching out at your earliest convenience to secure your preferred showtime.   Ratatouille March 22, 1:30PM May 15, 6:30PM May 16, 6:30PM Princess and the Frog April 10, 6:30PM April 11, 1:30PM & 6:30PM April 12, 1:30PM & 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Hi Gabriela,

I want to start by saying I truly understand where you are coming from. First, thank you so much for the work you do as a first responder. I know you understand the importance of reliability and proper staffing better than anyone. It’s incredibly frustrating when those standards aren't met, and I really appreciate your patience and understanding despite that.

I truly wish there was more I could do personally to make this entire process easier for you right now. It is deeply disheartening to hear that this experience has tarnished your view of us, especially after you traveled all the way to Vegas for a previous event.

Please know that I am truly doing my best to get this finalized for you as quickly as the system allows. I am advocating for your refund every day and pushing to get this resolved so you aren't left waiting a moment longer.

I'll be in touch the very second I have an update for you. Thank you again for your grace and for hanging in there with me.

Warm regards,

Sam

Customer Support

On Thu, Apr 2, 2026 at 2:18 PM Gabs A <gabrielaarroyo1@gmail.com> wrote:

Sam, 

I appreciate the update. I am a first responder I live short staffing, however, if your company is going to open venues all across the country they need to staff it properly. Not just take hundreds of dollars from their consumers, not deliver on promised products, and then withhold funds for months on end. They leave you to deal with the fallout of their issues. Correct? How many cancellations did they have in Feb for this event? That's concerning. 

This would have been our second time with fork and film. Last time we traveled to Vegas for an event but honestly after this experience I'm not sure I would do this again. 

Gabriela Arroyo 

On Thu, Apr 2, 2026, 12:04 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Gabriela,

I hear you, and I completely understand why your patience has run out. Given that this has been pending since February, your frustration is entirely justified, and I sincerely apologize for the lack of communication you've experienced during this wait.

I want to be transparent about what is happening behind the scenes: I have officially escalated your refund request again today. The primary reason for the delay is that we are a very small team manually processing these refunds in batches. We do this to ensure every transaction is handled with total accuracy, but I realize that this manual pace has created an unacceptable delay for you.

Please know that your message has been heard, and we are not intentionally withholding information or your funds. I am personally tracking your status to ensure this doesn't slip through the cracks again. I will reach out to you the moment I have a concrete update or the refund receipt in hand.

Thank you for your honesty, and I am committed to getting this resolved for you.

Warm regards,

Sam

On Tue, Mar 31, 2026 at 3:36 PM Gabs A <gabrielaarroyo1@gmail.com> wrote:

Ok enough is enough. It's been weeks since my refund has been "escalated" and I haven't heard a word back from anyone! The event was in February, it's the end of March and I still don't have a refund for a cancellation of "unexplained circumstances". What are the circumstances for keeping my money. I will absolutely take this to social media and detir anyone thinking of buying tickets to not even bother since this is terrible customer service and practices. 

I want an answer ASAP. Someone needs to reach out. I'm done being patient. 

On Thu, Mar 12, 2026, 12:46 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Gabriela,

Thank you for reaching out and checking in on your refund. I understand waiting over a month is frustrating, and I sincerely apologize for the delay.

I am escalating this refund request immediately to our finance team to get an exact status update for you. I will follow up as soon as I have confirmation on the processing timeline.

We appreciate your patience while we resolve this for you.

Warm regards,
Sam
Customer Support

On Mon, Mar 9, 2026 at 11:25 PM Gabs A <gabrielaarroyo1@gmail.com> wrote:

Hello, it's been over a month since this has had to be cancelled and I still don't have a refund. Can I get a status update? 

On Tue, Feb 10, 2026, 2:43 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Gabriela,

I can confirm that your refund request has been submitted.

Since we are a small team currently managing a high volume of requests, we are unable to provide a specific time frame at this moment. However, we will notify you as soon as we have an update on the status of your refund.

Thank you for your patience and understanding.

Best,

Alex

On Tue, Feb 10, 2026 at 2:39 PM Gabs A <gabrielaarroyo1@gmail.com> wrote:

Thank you. Can I get a confirmation they a refund would be issued and a time frame please. 

On Tue, Feb 10, 2026, 12:27 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Gabriela,

No problem, thank you for letting me know! Offer still stands if you decide to change your mind.

Best, 

Alex

On Tue, Feb 10, 2026 at 12:20 PM Gabs A <gabrielaarroyo1@gmail.com> wrote:

Hi Alex, 

Yes the other dates won't work for us. I appreciate the vip upgrade offer but the dates simply won't work and this was to be our Valentine's celebration since we both work weekends. I also had to get coverage from a coworker to be able to attend so yes it is quiet unfortunate this outcome occured. Thank you for your prompt response but I would like to move forward with a refund. 

Gabriela 

On Tue, Feb 10, 2026, 12:05 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Dear Gabriela,

I want to sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

Please know this decision was made only after every possible option was considered. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take a little longer than usual as we’re currently managing a high volume, but we’ll be sure to keep you updated along the way.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Alex

On Tue, Feb 10, 2026 at 11:46 AM Gabs A <gabrielaarroyo1@gmail.com> wrote:

I'd like to have a full refund please.  I do not want to reschedule to another date. 

On Tue, Feb 10, 2026, 10:54 AM Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend. Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this m‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend.   Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll take care of the rest.   Please note that tickets tend to sell quickly, so we recommend reaching out at your earliest convenience to secure your preferred showtime.   Ratatouille March 22, 1:30PM May 15, 6:30PM May 16, 6:30PM Princess and the Frog April 10, 6:30PM April 11, 1:30PM & 6:30PM April 12, 1:30PM & 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

I appreciate you Sam. Thank you for doing what you can. 

On Wed, Apr 8, 2026, 12:51 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Gabriela,

I want to start by saying I truly understand where you are coming from. First, thank you so much for the work you do as a first responder. I know you understand the importance of reliability and proper staffing better than anyone. It’s incredibly frustrating when those standards aren't met, and I really appreciate your patience and understanding despite that.

I truly wish there was more I could do personally to make this entire process easier for you right now. It is deeply disheartening to hear that this experience has tarnished your view of us, especially after you traveled all the way to Vegas for a previous event.

Please know that I am truly doing my best to get this finalized for you as quickly as the system allows. I am advocating for your refund every day and pushing to get this resolved so you aren't left waiting a moment longer.

I'll be in touch the very second I have an update for you. Thank you again for your grace and for hanging in there with me.

Warm regards,

Sam

Customer Support

On Thu, Apr 2, 2026 at 2:18 PM Gabs A <gabrielaarroyo1@gmail.com> wrote:

Sam, 

I appreciate the update. I am a first responder I live short staffing, however, if your company is going to open venues all across the country they need to staff it properly. Not just take hundreds of dollars from their consumers, not deliver on promised products, and then withhold funds for months on end. They leave you to deal with the fallout of their issues. Correct? How many cancellations did they have in Feb for this event? That's concerning. 

This would have been our second time with fork and film. Last time we traveled to Vegas for an event but honestly after this experience I'm not sure I would do this again. 

Gabriela Arroyo 

On Thu, Apr 2, 2026, 12:04 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Gabriela,

I hear you, and I completely understand why your patience has run out. Given that this has been pending since February, your frustration is entirely justified, and I sincerely apologize for the lack of communication you've experienced during this wait.

I want to be transparent about what is happening behind the scenes: I have officially escalated your refund request again today. The primary reason for the delay is that we are a very small team manually processing these refunds in batches. We do this to ensure every transaction is handled with total accuracy, but I realize that this manual pace has created an unacceptable delay for you.

Please know that your message has been heard, and we are not intentionally withholding information or your funds. I am personally tracking your status to ensure this doesn't slip through the cracks again. I will reach out to you the moment I have a concrete update or the refund receipt in hand.

Thank you for your honesty, and I am committed to getting this resolved for you.

Warm regards,

Sam

On Tue, Mar 31, 2026 at 3:36 PM Gabs A <gabrielaarroyo1@gmail.com> wrote:

Ok enough is enough. It's been weeks since my refund has been "escalated" and I haven't heard a word back from anyone! The event was in February, it's the end of March and I still don't have a refund for a cancellation of "unexplained circumstances". What are the circumstances for keeping my money. I will absolutely take this to social media and detir anyone thinking of buying tickets to not even bother since this is terrible customer service and practices. 

I want an answer ASAP. Someone needs to reach out. I'm done being patient. 

On Thu, Mar 12, 2026, 12:46 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Gabriela,

Thank you for reaching out and checking in on your refund. I understand waiting over a month is frustrating, and I sincerely apologize for the delay.

I am escalating this refund request immediately to our finance team to get an exact status update for you. I will follow up as soon as I have confirmation on the processing timeline.

We appreciate your patience while we resolve this for you.

Warm regards,
Sam
Customer Support

On Mon, Mar 9, 2026 at 11:25 PM Gabs A <gabrielaarroyo1@gmail.com> wrote:

Hello, it's been over a month since this has had to be cancelled and I still don't have a refund. Can I get a status update? 

On Tue, Feb 10, 2026, 2:43 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Gabriela,

I can confirm that your refund request has been submitted.

Since we are a small team currently managing a high volume of requests, we are unable to provide a specific time frame at this moment. However, we will notify you as soon as we have an update on the status of your refund.

Thank you for your patience and understanding.

Best,

Alex

On Tue, Feb 10, 2026 at 2:39 PM Gabs A <gabrielaarroyo1@gmail.com> wrote:

Thank you. Can I get a confirmation they a refund would be issued and a time frame please. 

On Tue, Feb 10, 2026, 12:27 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Gabriela,

No problem, thank you for letting me know! Offer still stands if you decide to change your mind.

Best, 

Alex

On Tue, Feb 10, 2026 at 12:20 PM Gabs A <gabrielaarroyo1@gmail.com> wrote:

Hi Alex, 

Yes the other dates won't work for us. I appreciate the vip upgrade offer but the dates simply won't work and this was to be our Valentine's celebration since we both work weekends. I also had to get coverage from a coworker to be able to attend so yes it is quiet unfortunate this outcome occured. Thank you for your prompt response but I would like to move forward with a refund. 

Gabriela 

On Tue, Feb 10, 2026, 12:05 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Dear Gabriela,

I want to sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

Please know this decision was made only after every possible option was considered. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take a little longer than usual as we’re currently managing a high volume, but we’ll be sure to keep you updated along the way.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Alex

On Tue, Feb 10, 2026 at 11:46 AM Gabs A <gabrielaarroyo1@gmail.com> wrote:

I'd like to have a full refund please.  I do not want to reschedule to another date. 

On Tue, Feb 10, 2026, 10:54 AM Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend. Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this m‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend.   Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll take care of the rest.   Please note that tickets tend to sell quickly, so we recommend reaching out at your earliest convenience to secure your preferred showtime.   Ratatouille March 22, 1:30PM May 15, 6:30PM May 16, 6:30PM Princess and the Frog April 10, 6:30PM April 11, 1:30PM & 6:30PM April 12, 1:30PM & 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Hi Gabriela,

I am so incredibly sorry for the silence and for the frustration of seeing promotions while you are still waiting for your money. I completely understand why that feels discouraging, and I sincerely apologize for the lack of updates on your refund.

I am following up once again with our finance lead right now to get an immediate status update for you. I want to ensure this doesn't slip through the cracks again and that we get this resolved as quickly as possible.

I will stay on top of this and reach out the moment I have more information. Thank you so much for your continued patience.

Warm regards,

Sam

Customer Support

On Mon, Apr 27, 2026 at 9:51 PM Gabs A <gabrielaarroyo1@gmail.com> wrote:

Ok this is my bimonthly check in for an update I have yet to see. You guys sure do send me promotions for new dates and places just fine but I still have not received my refund nor an update. Please reach out. 

On Wed, Apr 8, 2026, 12:58 PM Gabs A <gabrielaarroyo1@gmail.com> wrote:

I appreciate you Sam. Thank you for doing what you can. 

On Wed, Apr 8, 2026, 12:51 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Gabriela,

I want to start by saying I truly understand where you are coming from. First, thank you so much for the work you do as a first responder. I know you understand the importance of reliability and proper staffing better than anyone. It’s incredibly frustrating when those standards aren't met, and I really appreciate your patience and understanding despite that.

I truly wish there was more I could do personally to make this entire process easier for you right now. It is deeply disheartening to hear that this experience has tarnished your view of us, especially after you traveled all the way to Vegas for a previous event.

Please know that I am truly doing my best to get this finalized for you as quickly as the system allows. I am advocating for your refund every day and pushing to get this resolved so you aren't left waiting a moment longer.

I'll be in touch the very second I have an update for you. Thank you again for your grace and for hanging in there with me.

Warm regards,

Sam

Customer Support

On Thu, Apr 2, 2026 at 2:18 PM Gabs A <gabrielaarroyo1@gmail.com> wrote:

Sam, 

I appreciate the update. I am a first responder I live short staffing, however, if your company is going to open venues all across the country they need to staff it properly. Not just take hundreds of dollars from their consumers, not deliver on promised products, and then withhold funds for months on end. They leave you to deal with the fallout of their issues. Correct? How many cancellations did they have in Feb for this event? That's concerning. 

This would have been our second time with fork and film. Last time we traveled to Vegas for an event but honestly after this experience I'm not sure I would do this again. 

Gabriela Arroyo 

On Thu, Apr 2, 2026, 12:04 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Gabriela,

I hear you, and I completely understand why your patience has run out. Given that this has been pending since February, your frustration is entirely justified, and I sincerely apologize for the lack of communication you've experienced during this wait.

I want to be transparent about what is happening behind the scenes: I have officially escalated your refund request again today. The primary reason for the delay is that we are a very small team manually processing these refunds in batches. We do this to ensure every transaction is handled with total accuracy, but I realize that this manual pace has created an unacceptable delay for you.

Please know that your message has been heard, and we are not intentionally withholding information or your funds. I am personally tracking your status to ensure this doesn't slip through the cracks again. I will reach out to you the moment I have a concrete update or the refund receipt in hand.

Thank you for your honesty, and I am committed to getting this resolved for you.

Warm regards,

Sam

On Tue, Mar 31, 2026 at 3:36 PM Gabs A <gabrielaarroyo1@gmail.com> wrote:

Ok enough is enough. It's been weeks since my refund has been "escalated" and I haven't heard a word back from anyone! The event was in February, it's the end of March and I still don't have a refund for a cancellation of "unexplained circumstances". What are the circumstances for keeping my money. I will absolutely take this to social media and detir anyone thinking of buying tickets to not even bother since this is terrible customer service and practices. 

I want an answer ASAP. Someone needs to reach out. I'm done being patient. 

On Thu, Mar 12, 2026, 12:46 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Gabriela,

Thank you for reaching out and checking in on your refund. I understand waiting over a month is frustrating, and I sincerely apologize for the delay.

I am escalating this refund request immediately to our finance team to get an exact status update for you. I will follow up as soon as I have confirmation on the processing timeline.

We appreciate your patience while we resolve this for you.

Warm regards,
Sam
Customer Support

On Mon, Mar 9, 2026 at 11:25 PM Gabs A <gabrielaarroyo1@gmail.com> wrote:

Hello, it's been over a month since this has had to be cancelled and I still don't have a refund. Can I get a status update? 

On Tue, Feb 10, 2026, 2:43 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Gabriela,

I can confirm that your refund request has been submitted.

Since we are a small team currently managing a high volume of requests, we are unable to provide a specific time frame at this moment. However, we will notify you as soon as we have an update on the status of your refund.

Thank you for your patience and understanding.

Best,

Alex

On Tue, Feb 10, 2026 at 2:39 PM Gabs A <gabrielaarroyo1@gmail.com> wrote:

Thank you. Can I get a confirmation they a refund would be issued and a time frame please. 

On Tue, Feb 10, 2026, 12:27 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Gabriela,

No problem, thank you for letting me know! Offer still stands if you decide to change your mind.

Best, 

Alex

On Tue, Feb 10, 2026 at 12:20 PM Gabs A <gabrielaarroyo1@gmail.com> wrote:

Hi Alex, 

Yes the other dates won't work for us. I appreciate the vip upgrade offer but the dates simply won't work and this was to be our Valentine's celebration since we both work weekends. I also had to get coverage from a coworker to be able to attend so yes it is quiet unfortunate this outcome occured. Thank you for your prompt response but I would like to move forward with a refund. 

Gabriela 

On Tue, Feb 10, 2026, 12:05 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Dear Gabriela,

I want to sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

Please know this decision was made only after every possible option was considered. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take a little longer than usual as we’re currently managing a high volume, but we’ll be sure to keep you updated along the way.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Alex

On Tue, Feb 10, 2026 at 11:46 AM Gabs A <gabrielaarroyo1@gmail.com> wrote:

I'd like to have a full refund please.  I do not want to reschedule to another date. 

On Tue, Feb 10, 2026, 10:54 AM Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend. Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this m‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend.   Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll take care of the rest.   Please note that tickets tend to sell quickly, so we recommend reaching out at your earliest convenience to secure your preferred showtime.   Ratatouille March 22, 1:30PM May 15, 6:30PM May 16, 6:30PM Princess and the Frog April 10, 6:30PM April 11, 1:30PM & 6:30PM April 12, 1:30PM & 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Hi Gabriela,

I am so incredibly sorry for the silence and for the frustration of seeing promotions while you are still waiting for your money. I completely understand why that feels discouraging, and I sincerely apologize for the lack of updates on your refund.

I am following up once again with our finance lead right now to get an immediate status update for you. I want to ensure this doesn't slip through the cracks again and that we get this resolved as quickly as possible.

I will stay on top of this and reach out the moment I have more information. Thank you so much for your continued patience.

Warm regards,

Sam

Customer Support

On Mon, Apr 27, 2026 at 9:51 PM Gabs A <gabrielaarroyo1@gmail.com> wrote:

Ok this is my bimonthly check in for an update I have yet to see. You guys sure do send me promotions for new dates and places just fine but I still have not received my refund nor an update. Please reach out. 

On Wed, Apr 8, 2026, 12:58 PM Gabs A <gabrielaarroyo1@gmail.com> wrote:

I appreciate you Sam. Thank you for doing what you can. 

On Wed, Apr 8, 2026, 12:51 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Gabriela,

I want to start by saying I truly understand where you are coming from. First, thank you so much for the work you do as a first responder. I know you understand the importance of reliability and proper staffing better than anyone. It’s incredibly frustrating when those standards aren't met, and I really appreciate your patience and understanding despite that.

I truly wish there was more I could do personally to make this entire process easier for you right now. It is deeply disheartening to hear that this experience has tarnished your view of us, especially after you traveled all the way to Vegas for a previous event.

Please know that I am truly doing my best to get this finalized for you as quickly as the system allows. I am advocating for your refund every day and pushing to get this resolved so you aren't left waiting a moment longer.

I'll be in touch the very second I have an update for you. Thank you again for your grace and for hanging in there with me.

Warm regards,

Sam

Customer Support

On Thu, Apr 2, 2026 at 2:18 PM Gabs A <gabrielaarroyo1@gmail.com> wrote:

Sam, 

I appreciate the update. I am a first responder I live short staffing, however, if your company is going to open venues all across the country they need to staff it properly. Not just take hundreds of dollars from their consumers, not deliver on promised products, and then withhold funds for months on end. They leave you to deal with the fallout of their issues. Correct? How many cancellations did they have in Feb for this event? That's concerning. 

This would have been our second time with fork and film. Last time we traveled to Vegas for an event but honestly after this experience I'm not sure I would do this again. 

Gabriela Arroyo 

On Thu, Apr 2, 2026, 12:04 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Gabriela,

I hear you, and I completely understand why your patience has run out. Given that this has been pending since February, your frustration is entirely justified, and I sincerely apologize for the lack of communication you've experienced during this wait.

I want to be transparent about what is happening behind the scenes: I have officially escalated your refund request again today. The primary reason for the delay is that we are a very small team manually processing these refunds in batches. We do this to ensure every transaction is handled with total accuracy, but I realize that this manual pace has created an unacceptable delay for you.

Please know that your message has been heard, and we are not intentionally withholding information or your funds. I am personally tracking your status to ensure this doesn't slip through the cracks again. I will reach out to you the moment I have a concrete update or the refund receipt in hand.

Thank you for your honesty, and I am committed to getting this resolved for you.

Warm regards,

Sam

On Tue, Mar 31, 2026 at 3:36 PM Gabs A <gabrielaarroyo1@gmail.com> wrote:

Ok enough is enough. It's been weeks since my refund has been "escalated" and I haven't heard a word back from anyone! The event was in February, it's the end of March and I still don't have a refund for a cancellation of "unexplained circumstances". What are the circumstances for keeping my money. I will absolutely take this to social media and detir anyone thinking of buying tickets to not even bother since this is terrible customer service and practices. 

I want an answer ASAP. Someone needs to reach out. I'm done being patient. 

On Thu, Mar 12, 2026, 12:46 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Gabriela,

Thank you for reaching out and checking in on your refund. I understand waiting over a month is frustrating, and I sincerely apologize for the delay.

I am escalating this refund request immediately to our finance team to get an exact status update for you. I will follow up as soon as I have confirmation on the processing timeline.

We appreciate your patience while we resolve this for you.

Warm regards,
Sam
Customer Support

On Mon, Mar 9, 2026 at 11:25 PM Gabs A <gabrielaarroyo1@gmail.com> wrote:

Hello, it's been over a month since this has had to be cancelled and I still don't have a refund. Can I get a status update? 

On Tue, Feb 10, 2026, 2:43 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Gabriela,

I can confirm that your refund request has been submitted.

Since we are a small team currently managing a high volume of requests, we are unable to provide a specific time frame at this moment. However, we will notify you as soon as we have an update on the status of your refund.

Thank you for your patience and understanding.

Best,

Alex

On Tue, Feb 10, 2026 at 2:39 PM Gabs A <gabrielaarroyo1@gmail.com> wrote:

Thank you. Can I get a confirmation they a refund would be issued and a time frame please. 

On Tue, Feb 10, 2026, 12:27 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Gabriela,

No problem, thank you for letting me know! Offer still stands if you decide to change your mind.

Best, 

Alex

On Tue, Feb 10, 2026 at 12:20 PM Gabs A <gabrielaarroyo1@gmail.com> wrote:

Hi Alex, 

Yes the other dates won't work for us. I appreciate the vip upgrade offer but the dates simply won't work and this was to be our Valentine's celebration since we both work weekends. I also had to get coverage from a coworker to be able to attend so yes it is quiet unfortunate this outcome occured. Thank you for your prompt response but I would like to move forward with a refund. 

Gabriela 

On Tue, Feb 10, 2026, 12:05 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Dear Gabriela,

I want to sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

Please know this decision was made only after every possible option was considered. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take a little longer than usual as we’re currently managing a high volume, but we’ll be sure to keep you updated along the way.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Alex

On Tue, Feb 10, 2026 at 11:46 AM Gabs A <gabrielaarroyo1@gmail.com> wrote:

I'd like to have a full refund please.  I do not want to reschedule to another date. 

On Tue, Feb 10, 2026, 10:54 AM Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend. Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this m‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend.   Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll take care of the rest.   Please note that tickets tend to sell quickly, so we recommend reaching out at your earliest convenience to secure your preferred showtime.   Ratatouille March 22, 1:30PM May 15, 6:30PM May 16, 6:30PM Princess and the Frog April 10, 6:30PM April 11, 1:30PM & 6:30PM April 12, 1:30PM & 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.