Hi, is there anyway I can get a refund?

Mason Huggins 

Sent from my iPhone

On Feb 10, 2026, at 12:57 PM, Fork n' Film Tempe <tempe@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend. Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this m‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend.   Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll take care of the rest.   Please note that tickets tend to sell quickly, so we recommend reaching out at your earliest convenience to secure your preferred showtime.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Yes I would please like a refund! 

Sent from my iPhone

On Feb 12, 2026, at 10:59 AM, Fork Film <tempe@forknfilm.com> wrote:



Dear Mason,

Thank you for your response. We sincerely apologize for the cancellation and inconvenience. We can definitely provide a refund for your tickets.Once it's been processed we'll send you a copy of your refund receipt.

As a gesture of goodwill, if you decide to keep your tickets for another event, we are happy to upgrade your tickets to VIP. This includes premium seating and a complimentary bottle of champagne to enjoy during the show. If you find this acceptable, let us know and we'll gladly follow up with you. Otherwise, we will proceed with your request for a refund.

We truly hope to have an opportunity to host you at Fork n' Film in the future.

Have a great day.

Warmly,

Esperanza

On Wed, Feb 11, 2026 at 10:58 AM Mason Huggins <mvhuggins15@gmail.com> wrote:

Hi, is there anyway I can get a refund?

Mason Huggins 

Sent from my iPhone

On Feb 10, 2026, at 12:57 PM, Fork n' Film Tempe <tempe@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend. Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this m‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend.   Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll take care of the rest.   Please note that tickets tend to sell quickly, so we recommend reaching out at your earliest convenience to secure your preferred showtime.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Thank you! Can I get a receipt of my refund please? 

Mason Huggins 

Sent from my iPhone

On Feb 12, 2026, at 11:10 AM, Fork Film <tempe@forknfilm.com> wrote:



Hi Mason,

Thanks for your reply. We will proceed with your refund request. 

Have a wonderful day!

Warmly,

Esperanza

On Thu, Feb 12, 2026 at 10:05 AM Mason Huggins <mvhuggins15@gmail.com> wrote:

Yes I would please like a refund! 

Sent from my iPhone

On Feb 12, 2026, at 10:59 AM, Fork Film <tempe@forknfilm.com> wrote:



Dear Mason,

Thank you for your response. We sincerely apologize for the cancellation and inconvenience. We can definitely provide a refund for your tickets.Once it's been processed we'll send you a copy of your refund receipt.

As a gesture of goodwill, if you decide to keep your tickets for another event, we are happy to upgrade your tickets to VIP. This includes premium seating and a complimentary bottle of champagne to enjoy during the show. If you find this acceptable, let us know and we'll gladly follow up with you. Otherwise, we will proceed with your request for a refund.

We truly hope to have an opportunity to host you at Fork n' Film in the future.

Have a great day.

Warmly,

Esperanza

On Wed, Feb 11, 2026 at 10:58 AM Mason Huggins <mvhuggins15@gmail.com> wrote:

Hi, is there anyway I can get a refund?

Mason Huggins 

Sent from my iPhone

On Feb 10, 2026, at 12:57 PM, Fork n' Film Tempe <tempe@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend. Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this m‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend.   Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll take care of the rest.   Please note that tickets tend to sell quickly, so we recommend reaching out at your earliest convenience to secure your preferred showtime.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Hi, I was wondering the status of my refund?

Mason Huggins 

Sent from my iPhone

On Feb 13, 2026, at 1:09 PM, Fork Film <tempe@forknfilm.com> wrote:



Hi Mason,

Will send that over once it's processed. Thanks

Best,

Alex

On Fri, Feb 13, 2026 at 8:16 AM Mason Huggins <mvhuggins15@gmail.com> wrote:

Thank you! Can I get a receipt of my refund please? 

Mason Huggins 

Sent from my iPhone

On Feb 12, 2026, at 11:10 AM, Fork Film <tempe@forknfilm.com> wrote:



Hi Mason,

Thanks for your reply. We will proceed with your refund request. 

Have a wonderful day!

Warmly,

Esperanza

On Thu, Feb 12, 2026 at 10:05 AM Mason Huggins <mvhuggins15@gmail.com> wrote:

Yes I would please like a refund! 

Sent from my iPhone

On Feb 12, 2026, at 10:59 AM, Fork Film <tempe@forknfilm.com> wrote:



Dear Mason,

Thank you for your response. We sincerely apologize for the cancellation and inconvenience. We can definitely provide a refund for your tickets.Once it's been processed we'll send you a copy of your refund receipt.

As a gesture of goodwill, if you decide to keep your tickets for another event, we are happy to upgrade your tickets to VIP. This includes premium seating and a complimentary bottle of champagne to enjoy during the show. If you find this acceptable, let us know and we'll gladly follow up with you. Otherwise, we will proceed with your request for a refund.

We truly hope to have an opportunity to host you at Fork n' Film in the future.

Have a great day.

Warmly,

Esperanza

On Wed, Feb 11, 2026 at 10:58 AM Mason Huggins <mvhuggins15@gmail.com> wrote:

Hi, is there anyway I can get a refund?

Mason Huggins 

Sent from my iPhone

On Feb 10, 2026, at 12:57 PM, Fork n' Film Tempe <tempe@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend. Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this m‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend.   Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll take care of the rest.   Please note that tickets tend to sell quickly, so we recommend reaching out at your earliest convenience to secure your preferred showtime.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Hi are there any updates to my refund? It’s been 23 days, this is unacceptable.

Mason Huggins 

Sent from my iPhone

On Feb 25, 2026, at 5:40 PM, Fork Film <tempe@forknfilm.com> wrote:



Dear Mason,

Thank you again for your continued patience. We sincerely apologize for the delay and understand how frustrating it must be to wait longer than expected.

Refunds are still being processed in the order they were received. While we’re moving through them as quickly as possible, the volume has caused some unexpected delays. Please rest assured that your refund remains a top priority.

We’ll notify you as soon as it’s completed and will include a copy of your refund receipt then.

Thank you again for your understanding and patience.

Warm Regards,

The Fork n’ Film Team

On Tue, Feb 24, 2026 at 10:52 AM Mason Huggins <mvhuggins15@gmail.com> wrote:

Hi, I was wondering the status of my refund?

Mason Huggins 

Sent from my iPhone

On Feb 13, 2026, at 1:09 PM, Fork Film <tempe@forknfilm.com> wrote:



Hi Mason,

Will send that over once it's processed. Thanks

Best,

Alex

On Fri, Feb 13, 2026 at 8:16 AM Mason Huggins <mvhuggins15@gmail.com> wrote:

Thank you! Can I get a receipt of my refund please? 

Mason Huggins 

Sent from my iPhone

On Feb 12, 2026, at 11:10 AM, Fork Film <tempe@forknfilm.com> wrote:



Hi Mason,

Thanks for your reply. We will proceed with your refund request. 

Have a wonderful day!

Warmly,

Esperanza

On Thu, Feb 12, 2026 at 10:05 AM Mason Huggins <mvhuggins15@gmail.com> wrote:

Yes I would please like a refund! 

Sent from my iPhone

On Feb 12, 2026, at 10:59 AM, Fork Film <tempe@forknfilm.com> wrote:



Dear Mason,

Thank you for your response. We sincerely apologize for the cancellation and inconvenience. We can definitely provide a refund for your tickets.Once it's been processed we'll send you a copy of your refund receipt.

As a gesture of goodwill, if you decide to keep your tickets for another event, we are happy to upgrade your tickets to VIP. This includes premium seating and a complimentary bottle of champagne to enjoy during the show. If you find this acceptable, let us know and we'll gladly follow up with you. Otherwise, we will proceed with your request for a refund.

We truly hope to have an opportunity to host you at Fork n' Film in the future.

Have a great day.

Warmly,

Esperanza

On Wed, Feb 11, 2026 at 10:58 AM Mason Huggins <mvhuggins15@gmail.com> wrote:

Hi, is there anyway I can get a refund?

Mason Huggins 

Sent from my iPhone

On Feb 10, 2026, at 12:57 PM, Fork n' Film Tempe <tempe@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend. Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this m‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend.   Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll take care of the rest.   Please note that tickets tend to sell quickly, so we recommend reaching out at your earliest convenience to secure your preferred showtime.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

To whom it may concern,

It has been 6 weeks since the event has been cancelled and I have not received my refund. I understand that you are a small business but it has been an unacceptable amount of time. Please have my refund done immediately. 

Thank you,

Mason Huggins 

Sent from my iPhone

On Mar 10, 2026, at 1:06 PM, Fork Film <tempe@forknfilm.com> wrote:



Dear Mason,

I am so sorry for the delay. We are a small team managing a high volume of requests, which has caused this process to take longer than expected.

I have escalated your refund, and as soon as I have an update, I will let you know.

Thank you for your patience.

Best,

Alex

On Mon, Mar 9, 2026 at 10:35 AM Mason Huggins <mvhuggins15@gmail.com> wrote:

Hi are there any updates to my refund? It’s been 23 days, this is unacceptable.

Mason Huggins 

Sent from my iPhone

On Feb 25, 2026, at 5:40 PM, Fork Film <tempe@forknfilm.com> wrote:



Dear Mason,

Thank you again for your continued patience. We sincerely apologize for the delay and understand how frustrating it must be to wait longer than expected.

Refunds are still being processed in the order they were received. While we’re moving through them as quickly as possible, the volume has caused some unexpected delays. Please rest assured that your refund remains a top priority.

We’ll notify you as soon as it’s completed and will include a copy of your refund receipt then.

Thank you again for your understanding and patience.

Warm Regards,

The Fork n’ Film Team

On Tue, Feb 24, 2026 at 10:52 AM Mason Huggins <mvhuggins15@gmail.com> wrote:

Hi, I was wondering the status of my refund?

Mason Huggins 

Sent from my iPhone

On Feb 13, 2026, at 1:09 PM, Fork Film <tempe@forknfilm.com> wrote:



Hi Mason,

Will send that over once it's processed. Thanks

Best,

Alex

On Fri, Feb 13, 2026 at 8:16 AM Mason Huggins <mvhuggins15@gmail.com> wrote:

Thank you! Can I get a receipt of my refund please? 

Mason Huggins 

Sent from my iPhone

On Feb 12, 2026, at 11:10 AM, Fork Film <tempe@forknfilm.com> wrote:



Hi Mason,

Thanks for your reply. We will proceed with your refund request. 

Have a wonderful day!

Warmly,

Esperanza

On Thu, Feb 12, 2026 at 10:05 AM Mason Huggins <mvhuggins15@gmail.com> wrote:

Yes I would please like a refund! 

Sent from my iPhone

On Feb 12, 2026, at 10:59 AM, Fork Film <tempe@forknfilm.com> wrote:



Dear Mason,

Thank you for your response. We sincerely apologize for the cancellation and inconvenience. We can definitely provide a refund for your tickets.Once it's been processed we'll send you a copy of your refund receipt.

As a gesture of goodwill, if you decide to keep your tickets for another event, we are happy to upgrade your tickets to VIP. This includes premium seating and a complimentary bottle of champagne to enjoy during the show. If you find this acceptable, let us know and we'll gladly follow up with you. Otherwise, we will proceed with your request for a refund.

We truly hope to have an opportunity to host you at Fork n' Film in the future.

Have a great day.

Warmly,

Esperanza

On Wed, Feb 11, 2026 at 10:58 AM Mason Huggins <mvhuggins15@gmail.com> wrote:

Hi, is there anyway I can get a refund?

Mason Huggins 

Sent from my iPhone

On Feb 10, 2026, at 12:57 PM, Fork n' Film Tempe <tempe@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend. Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this m‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend.   Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll take care of the rest.   Please note that tickets tend to sell quickly, so we recommend reaching out at your earliest convenience to secure your preferred showtime.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.