Re: Please Reply: Scottsdale Fork n' Film Reservation - Important Announcement (Second Attempt)

On Thursday, February 12, 2026, 16:13, Fork Film <tempe@forknfilm.com> wrote:

Hello Aaron,

Thank you for getting back to us. We understand and we will accommodate a full refund. Once it's processed we will send you an email with the refund receipt. We are truly sorry for the cancellation and hope to host you in the future.

Have a great day.

Warmly,

Esperanza

On Wed, Feb 11, 2026 at 4:05 PM John Aaron Thompson Rausch <jathompsonrausch@yahoo.com> wrote:

Hello,

Due to the event being cancelled, please issue me a refund for the two tickets I purchased.

Thank you,

Aaron Thompson Rausch

602-796-5189

On Tuesday, February 10, 2026 at 12:40:11 PM MST, Fork n' Film Scottsdale <tempe@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend. Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this m‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend.   Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll take care of the rest.   Please note that tickets tend to sell quickly, so we recommend reaching out at your earliest convenience to secure your preferred showtime.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team This email was created with Wix.‌ Discover More

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On Friday, February 27, 2026, 12:24, Fork Film <tempe@forknfilm.com> wrote:

Dear Aaron,

Thank you for your email. Refunds are being processed in the order they were received, but the process is taking longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.

While I can’t give you an exact date yet, please know this is a top priority for us and we are working on it. Once your refund has been processed, we’ll follow up with an update and a copy of your refund receipt. Additionally, I can confirm that when your refund is processed, it will go back to the card on file.

If you have any questions in the meantime, please don’t hesitate to reach out, we’re happy to help!

Warmly,

The Fork n' Film Team

On Thu, Feb 26, 2026 at 10:56 AM John Aaron Thompson Rausch <jathompsonrausch@yahoo.com> wrote:

Hello,

I still have not received the full refund for the cancelled event. Is the amount going to be refunded to the card I used to pay for it? If so, when can I expect to see it?

Thanks,

Aaron Thompson Rausch

602-796-5189

On Thursday, February 12, 2026, 16:13, Fork Film <tempe@forknfilm.com> wrote:

Hello Aaron,

Thank you for getting back to us. We understand and we will accommodate a full refund. Once it's processed we will send you an email with the refund receipt. We are truly sorry for the cancellation and hope to host you in the future.

Have a great day.

Warmly,

Esperanza

On Wed, Feb 11, 2026 at 4:05 PM John Aaron Thompson Rausch <jathompsonrausch@yahoo.com> wrote:

Hello,

Due to the event being cancelled, please issue me a refund for the two tickets I purchased.

Thank you,

Aaron Thompson Rausch

602-796-5189

On Tuesday, February 10, 2026 at 12:40:11 PM MST, Fork n' Film Scottsdale <tempe@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend. Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this m‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend.   Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll take care of the rest.   Please note that tickets tend to sell quickly, so we recommend reaching out at your earliest convenience to secure your preferred showtime.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team This email was created with Wix.‌ Discover More

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

On Saturday, February 28, 2026, 07:17, John Aaron Thompson Rausch <jathompsonrausch@yahoo.com> wrote:

Hello,

Thank you for the communication. I appreciate you continuing to process the refund :)

Thanks,

Aaron

On Friday, February 27, 2026, 12:24, Fork Film <tempe@forknfilm.com> wrote:

Dear Aaron,

Thank you for your email. Refunds are being processed in the order they were received, but the process is taking longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.

While I can’t give you an exact date yet, please know this is a top priority for us and we are working on it. Once your refund has been processed, we’ll follow up with an update and a copy of your refund receipt. Additionally, I can confirm that when your refund is processed, it will go back to the card on file.

If you have any questions in the meantime, please don’t hesitate to reach out, we’re happy to help!

Warmly,

The Fork n' Film Team

On Thu, Feb 26, 2026 at 10:56 AM John Aaron Thompson Rausch <jathompsonrausch@yahoo.com> wrote:

Hello,

I still have not received the full refund for the cancelled event. Is the amount going to be refunded to the card I used to pay for it? If so, when can I expect to see it?

Thanks,

Aaron Thompson Rausch

602-796-5189

On Thursday, February 12, 2026, 16:13, Fork Film <tempe@forknfilm.com> wrote:

Hello Aaron,

Thank you for getting back to us. We understand and we will accommodate a full refund. Once it's processed we will send you an email with the refund receipt. We are truly sorry for the cancellation and hope to host you in the future.

Have a great day.

Warmly,

Esperanza

On Wed, Feb 11, 2026 at 4:05 PM John Aaron Thompson Rausch <jathompsonrausch@yahoo.com> wrote:

Hello,

Due to the event being cancelled, please issue me a refund for the two tickets I purchased.

Thank you,

Aaron Thompson Rausch

602-796-5189

On Tuesday, February 10, 2026 at 12:40:11 PM MST, Fork n' Film Scottsdale <tempe@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend. Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this m‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend.   Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll take care of the rest.   Please note that tickets tend to sell quickly, so we recommend reaching out at your earliest convenience to secure your preferred showtime.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team This email was created with Wix.‌ Discover More

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