Tickets

Good evening, I hope this email finds you well. 

My boyfriend and I bought tickets to see the Polar Express for 11/29/25. The film was later canceled and we received a call to either reschedule or refund. I asked to get back to them, which was attempted multiple times, and I’ve received no response or refund! I’m reaching out as a final attempt to get into contact.

Thank you for your time

Ashley Rapoza 

You guys are the best! I’d love to do the 4/12 show at 6:30 if possible. Do you guys know the location of the show yet? If not, when would the location be announced? We’d be driving from NH so I’m just trying to plan a hotel stay and figure out where the best area would be. Thank you so much for your amazing help!

Ashley Rapoza

On Thu, Feb 12, 2026 at 8:32 PM Fork Film <newyork@forknfilm.com> wrote:

Hi Ashley,

Good evening! It is so lovely to hear from you, though I am truly sorry for the trouble you’ve had getting in touch with us. I can only imagine how frustrating it feels to have those calls go unanswered, and I am so grateful you reached out one more time to give us the chance to make this right.

We would absolutely love to get you and your boyfriend rescheduled so you can finally enjoy the magic of a Fork n' Film experience! We want to make sure your wait is rewarded with a truly special evening.

I have attached our upcoming schedule below with the dates that have current availability. Please take a look and let me know which one works best for you both:

Ratatouille:
3/21 - 1:30PM

3/22 - 1:30PM

3/22 - 6:30PM

5/15 - 6:30PM

5/16 - 6:30PM

Princess and the Frog:
4/10 - 6:30PM

4/11 - 6:30PM

4/12 - 1:30PM

4/12 - 6:30PM

Cloudy with a Chance of Meatballs:

5/1 - 6:30PM

5/2 - 6:30PM

Coco:

5/8 - 6:30PM

5/9 - 6:30PM

Lilo and Stitch:

5/22 - 6:30PM

5/23 - 6:30PM

Once you pick a date that sparks some excitement, just let me know and I will personally handle the rest to get your new tickets sent over immediately. Thank you again for your patience and for sticking with us!

Warm regards,

Sam

Customer Support

On Thu, Feb 12, 2026 at 8:13 AM Ashley Rapoza <arapoza216@gmail.com> wrote:

Good evening, I hope this email finds you well. 

My boyfriend and I bought tickets to see the Polar Express for 11/29/25. The film was later canceled and we received a call to either reschedule or refund. I asked to get back to them, which was attempted multiple times, and I’ve received no response or refund! I’m reaching out as a final attempt to get into contact.

Thank you for your time

Ashley Rapoza