Fwd: Reschedule

Hi Derek,

I am so incredibly sorry to hear about your medical emergency. Please know that my heart goes out to you, and I truly hope that you are doing okay. We completely understand that health and family must come first, and we truly wish we could be there to support you through this difficult time.

Regarding your request to reschedule, I have to be very transparent about our policy. Because our events are so curated and seats are limited, we are unable to transfer or reschedule tickets once they have been purchased, unless the event itself was canceled or moved by our team.

We truly appreciate your understanding of the constraints our small team works within. We would love to have the chance to host you at a future event once you are feeling much better and things have settled down.

Wishing you a very speedy recovery.

Warm regards,

Sam

Customer Support

On Sat, Feb 14, 2026 at 6:39 PM Santiago Triana <santiago@forknfilm.com> wrote:

Hi! Just forwarding. They didn't show up and their reservation was under Derek Reid and Monse Zumba for today's event, 2/14 6PM.

Santiago Triana

Event Manager

santiago@forknfilm.com

forknfilm.com

@forknfilm

---------- Forwarded message ---------
From: Derek Reid <derekreidjr@gmail.com>
Date: Sat, Feb 14, 2026 at 19:35
Subject: Fwd: Reschedule
To: santiago@forknfilm.com <santiago@forknfilm.com>

---------- Forwarded message ----------
From: Derek Reid <derekreidjr@gmail.com>
Date: Saturday, February 14, 2026
Subject: Reschedule
To: "info@forknfilm.com" <info@forknfilm.com>


Hi I wanted to reach out because I have 2 tickets for tonight’s showing at 6:30 but due to a medical emergency I don’t think I will be able to make it. Can you lease assist me with rescheduling.

Thank You,

Derek Reid

Hi Derek,

Thank you so much for reaching out and sharing your perspective. I want to start by saying that I hear you loud and clear, and I am so sorry that you have felt pushed to the side. That is the very last thing we want for our guests, especially after the frustration you’ve already experienced.

I also want to acknowledge that you were affected by that cancellation back in November, and I completely agree that your tickets should absolutely not go to waste. We truly value your support and your time, and we have no problem at all getting you and your guest rescheduled for a different event.

Attached below are a list of dates and times to get you two rescheduled!

Ratatouille:
3/21 - 1:30PM

3/22 - 1:30PM

3/22 - 6:30PM

5/15 - 6:30PM

Princess and the Frog:

4/10 - 6:30PM

4/11 - 1:30PM

4/11 - 6:30PM

4/12 - 1:30PM

4/12 - 6:30PM

Coco:

5/2 - 6:30PM

Cloudy with a Chance of Meatballs:

5/9 - 6:30PM

Lilo and Stitch:

5/22 - 6:30PM

5/23 - 6:30PM

Your response is time sensitive, as our events tend to sell out at a moment's notice. Please let me know which date/time/film works best for you two!

Warm regards,

Sam

Customer Support

On Mon, Feb 16, 2026 at 12:42 PM Derek Reid <derekreidjr@gmail.com> wrote:

Hi, would there be anyway to allow my tickets to be used for any other show even if the show is underbooked. I really do not want the tickets to go to waste and I really expected much more help and accommodation regarding the matter. It feels like I am being pushed to the side. I spoke with Santiago and he even saw that by the time I arrived to the show to speak with management, it was literally near closing. My tickets are paid and I can show them as proof. I think it is a bit excessive to forcibly let my tickets that I paid good money for go to waste. Please I ask if you may be courteous in allowing me any show date that has capacity for 2 people so that my tickets do not waste. 

Thank You,

Derek Reid

On Monday, February 16, 2026, Fork Film <newyork@forknfilm.com> wrote:

Hi Derek,

I am so incredibly sorry to hear about your medical emergency. Please know that my heart goes out to you, and I truly hope that you are doing okay. We completely understand that health and family must come first, and we truly wish we could be there to support you through this difficult time.

Regarding your request to reschedule, I have to be very transparent about our policy. Because our events are so curated and seats are limited, we are unable to transfer or reschedule tickets once they have been purchased, unless the event itself was canceled or moved by our team.

We truly appreciate your understanding of the constraints our small team works within. We would love to have the chance to host you at a future event once you are feeling much better and things have settled down.

Wishing you a very speedy recovery.

Warm regards,

Sam

Customer Support

On Sat, Feb 14, 2026 at 6:39 PM Santiago Triana <santiago@forknfilm.com> wrote:

Hi! Just forwarding. They didn't show up and their reservation was under Derek Reid and Monse Zumba for today's event, 2/14 6PM.

Santiago Triana

Event Manager

santiago@forknfilm.com

forknfilm.com

@forknfilm

---------- Forwarded message ---------
From: Derek Reid <derekreidjr@gmail.com>
Date: Sat, Feb 14, 2026 at 19:35
Subject: Fwd: Reschedule
To: santiago@forknfilm.com <santiago@forknfilm.com>

---------- Forwarded message ----------
From: Derek Reid <derekreidjr@gmail.com>
Date: Saturday, February 14, 2026
Subject: Reschedule
To: "info@forknfilm.com" <info@forknfilm.com>


Hi I wanted to reach out because I have 2 tickets for tonight’s showing at 6:30 but due to a medical emergency I don’t think I will be able to make it. Can you lease assist me with rescheduling.

Thank You,

Derek Reid

Hi Derek,

Thank you for confirming your new date! I set aside 2 tickets for you, but before I can finalize the reservation, I need to confirm your email. Would you like to use the same email as your original tickets - brendar513@gmail.com, or would you prefer to use this email address - derekreidjr@gmail.com?

As soon as I hear back from you, I will send over the updated tickets to Cloudy with a Chance of Meatballs!

Warm regards,

Sierra

On Thu, Feb 19, 2026 at 12:13 PM Derek Reid <derekreidjr@gmail.com> wrote:

Hi I have reviewed the list you sent me. I am confirming that I would like to use the 2 tickets on the Cloudy with a Chance of Meatballs show for 5/9/26 6:30PM

Thank You 

& Much Greatly Appreciated 

Derek Reid

On Monday, February 16, 2026, Fork Film <newyork@forknfilm.com> wrote:

Hi Derek,

Thank you so much for reaching out and sharing your perspective. I want to start by saying that I hear you loud and clear, and I am so sorry that you have felt pushed to the side. That is the very last thing we want for our guests, especially after the frustration you’ve already experienced.

I also want to acknowledge that you were affected by that cancellation back in November, and I completely agree that your tickets should absolutely not go to waste. We truly value your support and your time, and we have no problem at all getting you and your guest rescheduled for a different event.

Attached below are a list of dates and times to get you two rescheduled!

Ratatouille:
3/21 - 1:30PM

3/22 - 1:30PM

3/22 - 6:30PM

5/15 - 6:30PM

Princess and the Frog:

4/10 - 6:30PM

4/11 - 1:30PM

4/11 - 6:30PM

4/12 - 1:30PM

4/12 - 6:30PM

Coco:

5/2 - 6:30PM

Cloudy with a Chance of Meatballs:

5/9 - 6:30PM

Lilo and Stitch:

5/22 - 6:30PM

5/23 - 6:30PM

Your response is time sensitive, as our events tend to sell out at a moment's notice. Please let me know which date/time/film works best for you two!

Warm regards,

Sam

Customer Support

On Mon, Feb 16, 2026 at 12:42 PM Derek Reid <derekreidjr@gmail.com> wrote:

Hi, would there be anyway to allow my tickets to be used for any other show even if the show is underbooked. I really do not want the tickets to go to waste and I really expected much more help and accommodation regarding the matter. It feels like I am being pushed to the side. I spoke with Santiago and he even saw that by the time I arrived to the show to speak with management, it was literally near closing. My tickets are paid and I can show them as proof. I think it is a bit excessive to forcibly let my tickets that I paid good money for go to waste. Please I ask if you may be courteous in allowing me any show date that has capacity for 2 people so that my tickets do not waste. 

Thank You,

Derek Reid

On Monday, February 16, 2026, Fork Film <newyork@forknfilm.com> wrote:

Hi Derek,

I am so incredibly sorry to hear about your medical emergency. Please know that my heart goes out to you, and I truly hope that you are doing okay. We completely understand that health and family must come first, and we truly wish we could be there to support you through this difficult time.

Regarding your request to reschedule, I have to be very transparent about our policy. Because our events are so curated and seats are limited, we are unable to transfer or reschedule tickets once they have been purchased, unless the event itself was canceled or moved by our team.

We truly appreciate your understanding of the constraints our small team works within. We would love to have the chance to host you at a future event once you are feeling much better and things have settled down.

Wishing you a very speedy recovery.

Warm regards,

Sam

Customer Support

On Sat, Feb 14, 2026 at 6:39 PM Santiago Triana <santiago@forknfilm.com> wrote:

Hi! Just forwarding. They didn't show up and their reservation was under Derek Reid and Monse Zumba for today's event, 2/14 6PM.

Santiago Triana

Event Manager

santiago@forknfilm.com

forknfilm.com

@forknfilm

---------- Forwarded message ---------
From: Derek Reid <derekreidjr@gmail.com>
Date: Sat, Feb 14, 2026 at 19:35
Subject: Fwd: Reschedule
To: santiago@forknfilm.com <santiago@forknfilm.com>

---------- Forwarded message ----------
From: Derek Reid <derekreidjr@gmail.com>
Date: Saturday, February 14, 2026
Subject: Reschedule
To: "info@forknfilm.com" <info@forknfilm.com>


Hi I wanted to reach out because I have 2 tickets for tonight’s showing at 6:30 but due to a medical emergency I don’t think I will be able to make it. Can you lease assist me with rescheduling.

Thank You,

Derek Reid

Hi Derek,

Thank you for confirming your new date! I set aside 2 tickets for you, but before I can finalize the reservation, I need to confirm your email. Would you like to use the same email as your original tickets - brendar513@gmail.com, or would you prefer to use this email address - derekreidjr@gmail.com?

As soon as I hear back from you, I will send over the updated tickets to Cloudy with a Chance of Meatballs!

Warm regards,

Sierra

On Thu, Feb 19, 2026 at 12:13 PM Derek Reid <derekreidjr@gmail.com> wrote:

Hi I have reviewed the list you sent me. I am confirming that I would like to use the 2 tickets on the Cloudy with a Chance of Meatballs show for 5/9/26 6:30PM

Thank You 

& Much Greatly Appreciated 

Derek Reid

On Monday, February 16, 2026, Fork Film <newyork@forknfilm.com> wrote:

Hi Derek,

Thank you so much for reaching out and sharing your perspective. I want to start by saying that I hear you loud and clear, and I am so sorry that you have felt pushed to the side. That is the very last thing we want for our guests, especially after the frustration you’ve already experienced.

I also want to acknowledge that you were affected by that cancellation back in November, and I completely agree that your tickets should absolutely not go to waste. We truly value your support and your time, and we have no problem at all getting you and your guest rescheduled for a different event.

Attached below are a list of dates and times to get you two rescheduled!

Ratatouille:
3/21 - 1:30PM

3/22 - 1:30PM

3/22 - 6:30PM

5/15 - 6:30PM

Princess and the Frog:

4/10 - 6:30PM

4/11 - 1:30PM

4/11 - 6:30PM

4/12 - 1:30PM

4/12 - 6:30PM

Coco:

5/2 - 6:30PM

Cloudy with a Chance of Meatballs:

5/9 - 6:30PM

Lilo and Stitch:

5/22 - 6:30PM

5/23 - 6:30PM

Your response is time sensitive, as our events tend to sell out at a moment's notice. Please let me know which date/time/film works best for you two!

Warm regards,

Sam

Customer Support

On Mon, Feb 16, 2026 at 12:42 PM Derek Reid <derekreidjr@gmail.com> wrote:

Hi, would there be anyway to allow my tickets to be used for any other show even if the show is underbooked. I really do not want the tickets to go to waste and I really expected much more help and accommodation regarding the matter. It feels like I am being pushed to the side. I spoke with Santiago and he even saw that by the time I arrived to the show to speak with management, it was literally near closing. My tickets are paid and I can show them as proof. I think it is a bit excessive to forcibly let my tickets that I paid good money for go to waste. Please I ask if you may be courteous in allowing me any show date that has capacity for 2 people so that my tickets do not waste. 

Thank You,

Derek Reid

On Monday, February 16, 2026, Fork Film <newyork@forknfilm.com> wrote:

Hi Derek,

I am so incredibly sorry to hear about your medical emergency. Please know that my heart goes out to you, and I truly hope that you are doing okay. We completely understand that health and family must come first, and we truly wish we could be there to support you through this difficult time.

Regarding your request to reschedule, I have to be very transparent about our policy. Because our events are so curated and seats are limited, we are unable to transfer or reschedule tickets once they have been purchased, unless the event itself was canceled or moved by our team.

We truly appreciate your understanding of the constraints our small team works within. We would love to have the chance to host you at a future event once you are feeling much better and things have settled down.

Wishing you a very speedy recovery.

Warm regards,

Sam

Customer Support

On Sat, Feb 14, 2026 at 6:39 PM Santiago Triana <santiago@forknfilm.com> wrote:

Hi! Just forwarding. They didn't show up and their reservation was under Derek Reid and Monse Zumba for today's event, 2/14 6PM.

Santiago Triana

Event Manager

santiago@forknfilm.com

forknfilm.com

@forknfilm

---------- Forwarded message ---------
From: Derek Reid <derekreidjr@gmail.com>
Date: Sat, Feb 14, 2026 at 19:35
Subject: Fwd: Reschedule
To: santiago@forknfilm.com <santiago@forknfilm.com>

---------- Forwarded message ----------
From: Derek Reid <derekreidjr@gmail.com>
Date: Saturday, February 14, 2026
Subject: Reschedule
To: "info@forknfilm.com" <info@forknfilm.com>


Hi I wanted to reach out because I have 2 tickets for tonight’s showing at 6:30 but due to a medical emergency I don’t think I will be able to make it. Can you lease assist me with rescheduling.

Thank You,

Derek Reid