Thank you for getting back to me with that information. If it is not in the line up currently, we would like a refund processed. 

Sent from my iPhone

On Feb 17, 2026, at 6:49 PM, Fork Film <tempe@forknfilm.com> wrote:



Hi Courtney,

Thank you so much for getting back to us. We are truly sorry for the cancellation and for the disappointment it caused, especially knowing how much you were looking forward to this experience.

We love The Princess and the Frog and fully plan to bring it back to our lineup. However, at this time, we do not yet have any upcoming showtimes scheduled.

If you’d like, we would be more than happy to hold your tickets and apply them to a future showing of The Princess and the Frog once new dates are released.

I look forward to hearing from you soon.

Have a great day!

Warmly,

Esperanza

On Mon, Feb 16, 2026 at 6:52 PM Courtney Leibering <courtney.leibering4@gmail.com> wrote:

We were really looking forward to princess and the frog specifically. Is that not showing at a later date? 

Best,

Courtney Fobbs-Valentino 

Sent from my iPhone

On Feb 16, 2026, at 7:49 PM, Fork n' Film Tempe <tempe@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend. Due to unforeseen circumstances the shows February 20th & February 21st have been canceled. We understand ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend.   Due to unforeseen circumstances the shows February 20th & February 21st have been canceled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll follow up with you.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

I am overall pretty disappointed. I have yet to receive our refund for our canceled showing of Princess and the frog. Not to mention this is our 2/3 time a show has been canceled on us. I do not think we will be return customers for fork in film which is a huge shame, we loved the experiences but now understand the showings are unreliable. 

Please send the refund immediately!

Sent from my iPhone

On Feb 17, 2026, at 7:17 PM, Fork Film <tempe@forknfilm.com> wrote:



Hi Courtney,

We completely understand and will proceed with the refund. Once we process the refund to the original method of payment, we'll send you a copy of your refund receipt. 

Once again, we apologize for the change in plans and any inconvenience. We hope to host you at Fork n' Film in the future.

Have a wonderful evening.

Warmly,

Esperanza

On Tue, Feb 17, 2026 at 5:51 PM Courtney Leibering <courtney.leibering4@gmail.com> wrote:

Thank you for getting back to me with that information. If it is not in the line up currently, we would like a refund processed. 

Sent from my iPhone

On Feb 17, 2026, at 6:49 PM, Fork Film <tempe@forknfilm.com> wrote:



Hi Courtney,

Thank you so much for getting back to us. We are truly sorry for the cancellation and for the disappointment it caused, especially knowing how much you were looking forward to this experience.

We love The Princess and the Frog and fully plan to bring it back to our lineup. However, at this time, we do not yet have any upcoming showtimes scheduled.

If you’d like, we would be more than happy to hold your tickets and apply them to a future showing of The Princess and the Frog once new dates are released.

I look forward to hearing from you soon.

Have a great day!

Warmly,

Esperanza

On Mon, Feb 16, 2026 at 6:52 PM Courtney Leibering <courtney.leibering4@gmail.com> wrote:

We were really looking forward to princess and the frog specifically. Is that not showing at a later date? 

Best,

Courtney Fobbs-Valentino 

Sent from my iPhone

On Feb 16, 2026, at 7:49 PM, Fork n' Film Tempe <tempe@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend. Due to unforeseen circumstances the shows February 20th & February 21st have been canceled. We understand ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend.   Due to unforeseen circumstances the shows February 20th & February 21st have been canceled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll follow up with you.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Still waiting on our refund. 

On Thu, Mar 5, 2026 at 11:13 AM Fork Film <tempe@forknfilm.com> wrote:

Dear Courtney,

Thank you again for your continued patience. We sincerely apologize for the delay and any disappointment this has caused.

Refunds are still being processed. While we’re moving through them as quickly as possible, the volume has caused some unexpected delays. Your refund remains a top priority.

We’ll notify you as soon as it’s complete and include a copy of your refund receipt once it's processed.

Thank you again for your understanding and patience.

Warm Regards,

Esperanza

Customer Support

On Thu, Mar 5, 2026 at 6:00 AM Courtney Leibering <courtney.leibering4@gmail.com> wrote:

I am overall pretty disappointed. I have yet to receive our refund for our canceled showing of Princess and the frog. Not to mention this is our 2/3 time a show has been canceled on us. I do not think we will be return customers for fork in film which is a huge shame, we loved the experiences but now understand the showings are unreliable. 

Please send the refund immediately!

Sent from my iPhone

On Feb 17, 2026, at 7:17 PM, Fork Film <tempe@forknfilm.com> wrote:



Hi Courtney,

We completely understand and will proceed with the refund. Once we process the refund to the original method of payment, we'll send you a copy of your refund receipt. 

Once again, we apologize for the change in plans and any inconvenience. We hope to host you at Fork n' Film in the future.

Have a wonderful evening.

Warmly,

Esperanza

On Tue, Feb 17, 2026 at 5:51 PM Courtney Leibering <courtney.leibering4@gmail.com> wrote:

Thank you for getting back to me with that information. If it is not in the line up currently, we would like a refund processed. 

Sent from my iPhone

On Feb 17, 2026, at 6:49 PM, Fork Film <tempe@forknfilm.com> wrote:



Hi Courtney,

Thank you so much for getting back to us. We are truly sorry for the cancellation and for the disappointment it caused, especially knowing how much you were looking forward to this experience.

We love The Princess and the Frog and fully plan to bring it back to our lineup. However, at this time, we do not yet have any upcoming showtimes scheduled.

If you’d like, we would be more than happy to hold your tickets and apply them to a future showing of The Princess and the Frog once new dates are released.

I look forward to hearing from you soon.

Have a great day!

Warmly,

Esperanza

On Mon, Feb 16, 2026 at 6:52 PM Courtney Leibering <courtney.leibering4@gmail.com> wrote:

We were really looking forward to princess and the frog specifically. Is that not showing at a later date? 

Best,

Courtney Fobbs-Valentino 

Sent from my iPhone

On Feb 16, 2026, at 7:49 PM, Fork n' Film Tempe <tempe@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend. Due to unforeseen circumstances the shows February 20th & February 21st have been canceled. We understand ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend.   Due to unforeseen circumstances the shows February 20th & February 21st have been canceled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll follow up with you.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

We are still awaiting our refund. This is not a small amount of money. You have had multiple months at this point to get this resolved. When will we see our refund hit our account? 

Sent from my iPhone

On Mar 24, 2026, at 3:30 PM, Fork Film <tempe@forknfilm.com> wrote:



Hi Courtney,

I’m really sorry that this has dragged on for so long. You’ve been incredibly patient, and it makes complete sense that you’d want clarity. I hear your frustration, and it’s completely valid.

I know it feels like it should be as simple as clicking a button, but the refund process on our end goes through several internal steps before the transaction can actually be released. That doesn’t make the delay any less frustrating, and I’m truly sorry it has taken this long, especially after you’ve already reached out multiple times.

I also want to share that we are a very small team managing a high volume of requests, but we are working as quickly and carefully as possible to make sure every refund, including yours, is completed properly. Our team is fully focused on moving things along so you can have your refund soon.

You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt for your records.

Thank you again, from the bottom of our hearts, for your patience, understanding, and kindness. We truly appreciate it.

Warmly,

Alex

Customer Support

On Sun, Mar 22, 2026 at 8:07 AM Courtney Leibering <courtney.leibering4@gmail.com> wrote:

Still waiting on our refund. 

On Thu, Mar 5, 2026 at 11:13 AM Fork Film <tempe@forknfilm.com> wrote:

Dear Courtney,

Thank you again for your continued patience. We sincerely apologize for the delay and any disappointment this has caused.

Refunds are still being processed. While we’re moving through them as quickly as possible, the volume has caused some unexpected delays. Your refund remains a top priority.

We’ll notify you as soon as it’s complete and include a copy of your refund receipt once it's processed.

Thank you again for your understanding and patience.

Warm Regards,

Esperanza

Customer Support

On Thu, Mar 5, 2026 at 6:00 AM Courtney Leibering <courtney.leibering4@gmail.com> wrote:

I am overall pretty disappointed. I have yet to receive our refund for our canceled showing of Princess and the frog. Not to mention this is our 2/3 time a show has been canceled on us. I do not think we will be return customers for fork in film which is a huge shame, we loved the experiences but now understand the showings are unreliable. 

Please send the refund immediately!

Sent from my iPhone

On Feb 17, 2026, at 7:17 PM, Fork Film <tempe@forknfilm.com> wrote:



Hi Courtney,

We completely understand and will proceed with the refund. Once we process the refund to the original method of payment, we'll send you a copy of your refund receipt. 

Once again, we apologize for the change in plans and any inconvenience. We hope to host you at Fork n' Film in the future.

Have a wonderful evening.

Warmly,

Esperanza

On Tue, Feb 17, 2026 at 5:51 PM Courtney Leibering <courtney.leibering4@gmail.com> wrote:

Thank you for getting back to me with that information. If it is not in the line up currently, we would like a refund processed. 

Sent from my iPhone

On Feb 17, 2026, at 6:49 PM, Fork Film <tempe@forknfilm.com> wrote:



Hi Courtney,

Thank you so much for getting back to us. We are truly sorry for the cancellation and for the disappointment it caused, especially knowing how much you were looking forward to this experience.

We love The Princess and the Frog and fully plan to bring it back to our lineup. However, at this time, we do not yet have any upcoming showtimes scheduled.

If you’d like, we would be more than happy to hold your tickets and apply them to a future showing of The Princess and the Frog once new dates are released.

I look forward to hearing from you soon.

Have a great day!

Warmly,

Esperanza

On Mon, Feb 16, 2026 at 6:52 PM Courtney Leibering <courtney.leibering4@gmail.com> wrote:

We were really looking forward to princess and the frog specifically. Is that not showing at a later date? 

Best,

Courtney Fobbs-Valentino 

Sent from my iPhone

On Feb 16, 2026, at 7:49 PM, Fork n' Film Tempe <tempe@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend. Due to unforeseen circumstances the shows February 20th & February 21st have been canceled. We understand ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend.   Due to unforeseen circumstances the shows February 20th & February 21st have been canceled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll follow up with you.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.