Re: Please Reply: Scottsdale Fork n' Film Reservation - Important Announcement

Hello,

Unfortunately, none of these dates will work for us, as we are leaving the Phoenix area. We would like a refund for the tickets.

Thank you,

Courtney Olive

On Mon, Feb 16, 2026 at 7:59 PM Fork n' Film Scottsdale <tempe@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend. Due to unforeseen circumstances the shows February 20th & February 21st have been canceled. We understand ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend.   Due to unforeseen circumstances the shows February 20th & February 21st have been canceled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll follow up with you.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team   This email was created with Wix.‌ Discover More

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Hello, I haven’t received my refund yet. 

On Tue, Feb 17, 2026 at 6:35 PM Fork Film <tempe@forknfilm.com> wrote:

Hello Courtney,

Thank you for getting back to us. We are so very sorry for the cancellation and any inconvenience caused. We will process a full refund to your original method of payment. Once it's processed, we'll send you a copy of your refund receipt.

As a gesture of goodwill, if you decide to keep your tickets and use them at any of our locations, we would be happy to upgrade your tickets to VIP. This includes premium seating and a bottle of champagne to enjoy during the show. If you find this acceptable, just let us know and we'll gladly follow up with you.

We hope to have the opportunity to host you in the future.
Have a great day.

Warmly,
Esperanza

On Mon, Feb 16, 2026 at 7:02 PM Courtney Olive <court.olive11@gmail.com> wrote:

Hello,

Unfortunately, none of these dates will work for us, as we are leaving the Phoenix area. We would like a refund for the tickets.

Thank you,

Courtney Olive

On Mon, Feb 16, 2026 at 7:59 PM Fork n' Film Scottsdale <tempe@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend. Due to unforeseen circumstances the shows February 20th & February 21st have been canceled. We understand ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend.   Due to unforeseen circumstances the shows February 20th & February 21st have been canceled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll follow up with you.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team   This email was created with Wix.‌ Discover More

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

It has now been 3 weeks since I was told I would get my refund. Please send it to me as soon as possible or I will be filing a dispute with my bank. 

On Fri, Feb 27, 2026 at 11:50 AM Fork Film <tempe@forknfilm.com> wrote:

Dear Courtney,

Thank you for your email. Refunds are being processed in the order they were received, but the process is taking longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.

While I can’t give you an exact date yet, please know this is a top priority for us and we are working on it. Once your refund is processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out, we’re happy to help!

Warmly,

The Fork n' Film Team

On Tue, Feb 24, 2026 at 2:46 PM Courtney Olive <court.olive11@gmail.com> wrote:

Hello, I haven’t received my refund yet. 

On Tue, Feb 17, 2026 at 6:35 PM Fork Film <tempe@forknfilm.com> wrote:

Hello Courtney,

Thank you for getting back to us. We are so very sorry for the cancellation and any inconvenience caused. We will process a full refund to your original method of payment. Once it's processed, we'll send you a copy of your refund receipt.

As a gesture of goodwill, if you decide to keep your tickets and use them at any of our locations, we would be happy to upgrade your tickets to VIP. This includes premium seating and a bottle of champagne to enjoy during the show. If you find this acceptable, just let us know and we'll gladly follow up with you.

We hope to have the opportunity to host you in the future.
Have a great day.

Warmly,
Esperanza

On Mon, Feb 16, 2026 at 7:02 PM Courtney Olive <court.olive11@gmail.com> wrote:

Hello,

Unfortunately, none of these dates will work for us, as we are leaving the Phoenix area. We would like a refund for the tickets.

Thank you,

Courtney Olive

On Mon, Feb 16, 2026 at 7:59 PM Fork n' Film Scottsdale <tempe@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend. Due to unforeseen circumstances the shows February 20th & February 21st have been canceled. We understand ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend.   Due to unforeseen circumstances the shows February 20th & February 21st have been canceled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll follow up with you.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team   This email was created with Wix.‌ Discover More

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This is ridiculous. I want the contact to a manager or someone who will actually process this refund. Its been OVER A MONTH. 

On Tue, Mar 10, 2026 at 12:46 PM Fork Film <tempe@forknfilm.com> wrote:

Dear Courtney,

I am so sorry for the delay. I have put a rush on your refund request to ensure it is processed as quickly as possible on our end.

While I understand and respect your decision to file a dispute with your bank if you choose to do so, please know that I am personally working to speed up this process for you. I will follow up with you as soon as I have a copy of your refund receipt.

Thank you for your continued patience.

Warmly,

Alex

On Mon, Mar 9, 2026 at 11:47 AM Courtney Olive <court.olive11@gmail.com> wrote:

It has now been 3 weeks since I was told I would get my refund. Please send it to me as soon as possible or I will be filing a dispute with my bank. 

On Fri, Feb 27, 2026 at 11:50 AM Fork Film <tempe@forknfilm.com> wrote:

Dear Courtney,

Thank you for your email. Refunds are being processed in the order they were received, but the process is taking longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.

While I can’t give you an exact date yet, please know this is a top priority for us and we are working on it. Once your refund is processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out, we’re happy to help!

Warmly,

The Fork n' Film Team

On Tue, Feb 24, 2026 at 2:46 PM Courtney Olive <court.olive11@gmail.com> wrote:

Hello, I haven’t received my refund yet. 

On Tue, Feb 17, 2026 at 6:35 PM Fork Film <tempe@forknfilm.com> wrote:

Hello Courtney,

Thank you for getting back to us. We are so very sorry for the cancellation and any inconvenience caused. We will process a full refund to your original method of payment. Once it's processed, we'll send you a copy of your refund receipt.

As a gesture of goodwill, if you decide to keep your tickets and use them at any of our locations, we would be happy to upgrade your tickets to VIP. This includes premium seating and a bottle of champagne to enjoy during the show. If you find this acceptable, just let us know and we'll gladly follow up with you.

We hope to have the opportunity to host you in the future.
Have a great day.

Warmly,
Esperanza

On Mon, Feb 16, 2026 at 7:02 PM Courtney Olive <court.olive11@gmail.com> wrote:

Hello,

Unfortunately, none of these dates will work for us, as we are leaving the Phoenix area. We would like a refund for the tickets.

Thank you,

Courtney Olive

On Mon, Feb 16, 2026 at 7:59 PM Fork n' Film Scottsdale <tempe@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend. Due to unforeseen circumstances the shows February 20th & February 21st have been canceled. We understand ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend.   Due to unforeseen circumstances the shows February 20th & February 21st have been canceled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll follow up with you.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team   This email was created with Wix.‌ Discover More

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

(623)826-0030

I can be called at any time, however, I silence unknown numbers. What number should I expect the call from?

On Tue, Mar 24, 2026 at 2:31 PM Fork Film <tempe@forknfilm.com> wrote:

Dear Courtney,

I sincerely apologize for the continued delay and the frustration this has caused.

I would like to escalate this matter to my supervisor to ensure it is resolved immediately. If you could provide your phone number and the best time to reach you, I will pass your information along so she can call you as soon as she is available.

Thank you for your patience.

Best regards,

Alex

On Mon, Mar 23, 2026 at 10:01 PM Courtney Olive <court.olive11@gmail.com> wrote:

This is ridiculous. I want the contact to a manager or someone who will actually process this refund. Its been OVER A MONTH. 

On Tue, Mar 10, 2026 at 12:46 PM Fork Film <tempe@forknfilm.com> wrote:

Dear Courtney,

I am so sorry for the delay. I have put a rush on your refund request to ensure it is processed as quickly as possible on our end.

While I understand and respect your decision to file a dispute with your bank if you choose to do so, please know that I am personally working to speed up this process for you. I will follow up with you as soon as I have a copy of your refund receipt.

Thank you for your continued patience.

Warmly,

Alex

On Mon, Mar 9, 2026 at 11:47 AM Courtney Olive <court.olive11@gmail.com> wrote:

It has now been 3 weeks since I was told I would get my refund. Please send it to me as soon as possible or I will be filing a dispute with my bank. 

On Fri, Feb 27, 2026 at 11:50 AM Fork Film <tempe@forknfilm.com> wrote:

Dear Courtney,

Thank you for your email. Refunds are being processed in the order they were received, but the process is taking longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.

While I can’t give you an exact date yet, please know this is a top priority for us and we are working on it. Once your refund is processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out, we’re happy to help!

Warmly,

The Fork n' Film Team

On Tue, Feb 24, 2026 at 2:46 PM Courtney Olive <court.olive11@gmail.com> wrote:

Hello, I haven’t received my refund yet. 

On Tue, Feb 17, 2026 at 6:35 PM Fork Film <tempe@forknfilm.com> wrote:

Hello Courtney,

Thank you for getting back to us. We are so very sorry for the cancellation and any inconvenience caused. We will process a full refund to your original method of payment. Once it's processed, we'll send you a copy of your refund receipt.

As a gesture of goodwill, if you decide to keep your tickets and use them at any of our locations, we would be happy to upgrade your tickets to VIP. This includes premium seating and a bottle of champagne to enjoy during the show. If you find this acceptable, just let us know and we'll gladly follow up with you.

We hope to have the opportunity to host you in the future.
Have a great day.

Warmly,
Esperanza

On Mon, Feb 16, 2026 at 7:02 PM Courtney Olive <court.olive11@gmail.com> wrote:

Hello,

Unfortunately, none of these dates will work for us, as we are leaving the Phoenix area. We would like a refund for the tickets.

Thank you,

Courtney Olive

On Mon, Feb 16, 2026 at 7:59 PM Fork n' Film Scottsdale <tempe@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend. Due to unforeseen circumstances the shows February 20th & February 21st have been canceled. We understand ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend.   Due to unforeseen circumstances the shows February 20th & February 21st have been canceled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll follow up with you.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team   This email was created with Wix.‌ Discover More

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