Re: Please Reply: Fork n' Film San Francisco Reservation - Important Announcement

Hi Fatima,

Thank you so much for following up with us! I completely understand wanting to get that squared away.

I am checking on the status of your refund right now to see where we are in the process. I'll get back to you as soon as I have an update on the timing!

Warm regards,

Sam

Customer Support

On Fri, Mar 20, 2026 at 12:50 AM Fatima Alarcon <fatimaalarcon2019@gmail.com> wrote:

Hi! 

I wanted to reach out again! Do you know when we will get funded? It’s been a couple of weeks and I wanted to check in! Thank you!

On Wed, Feb 25, 2026 at 4:44 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Dear Fatima,

I sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

Please know we made this decision only after considering every possible option. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take longer than usual because we are currently managing a high volume, but we’ll keep you updated.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Alex

On Wed, Feb 25, 2026 at 4:37 PM Fatima Alarcon <fatimaalarcon2019@gmail.com> wrote:

Thank you! Those are the only dates that work for us. Can I get a refund instead please!

On Wed, Feb 25, 2026 at 4:35 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Fatima,

Unfortunately, May 15th is also fully booked. However, we do have availability on May 16th at 6:30 PM if that works for you.

Please let us know if you would like us to move your reservation to that date.

Best regards,

Alex

On Wed, Feb 25, 2026 at 4:34 PM Fatima Alarcon <fatimaalarcon2019@gmail.com> wrote:

Can we do May 15th?

On Wed, Feb 25, 2026 at 4:31 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Fatima,

Thank you for your response.

Unfortunately, April 10th is now fully booked. We have the following alternative showtimes available:

- April 11th at 1:30 PM

- April 12th at 1:30 PM

- April 12th at 6:30 PM

Please let us know which of these options works best for you and we will get that updated.

Best regards,

Alex

On Sun, Feb 22, 2026 at 12:01 PM Fatima Alarcon <fatimaalarcon2019@gmail.com> wrote:

Hi!

Please go ahead and book us for the 10th! Thank you! 

On Tue, Feb 17, 2026 at 2:43 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Fatima,

Thank you for your response. I completely understand your position, and I want to make sure we handle this in the way that works best for you.

We would be happy to move your reservation to Friday, April 10th if you would like to attend then. However, if you would prefer to receive a full refund, we can most certainly do that for you as well.

Please let us know which you would prefer. If you choose the refund, we just kindly ask for your patience as we are currently experiencing a high volume of requests, so it may take a little extra time to appear in your account.

We are here to help whichever way you decide!

Warm regards,

Sam

Customer Support

On Mon, Feb 16, 2026 at 9:54 PM Fatima Alarcon <fatimaalarcon2019@gmail.com> wrote:

If you are not able to give me a refund, please give us April 10th. Thank you. 

On Mon, Feb 16, 2026 at 7:43 PM Fatima Alarcon <fatimaalarcon2019@gmail.com> wrote:

Hi,

This is second time they have canceled our reservation. I would like a refund please, I have been setting time apart and everything every time . This is very disappointing I can’t keep doing this. Please issue me a refund. Thank you!

On Mon, Feb 16, 2026 at 7:40 PM Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend. Due to unforeseen circumstances the shows February 20th & February 21st have been cancelled. We understand‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend.   Due to unforeseen circumstances the shows February 20th & February 21st have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’re excited to offer you a new showtime below so you can still enjoy The Princess and the Frog.   April 10, 6:30PM April 11, 1:30PM & 6:30PM April 12, 1:30PM & 6:30PM   At your earliest convenience, please let us know which option you prefer, and we’ll follow up with you.   We’d also be happy to move your reservation to one of the Fork n’ Film showtimes below. Just let us know which one you prefer, and we’ll take care of the rest.   Ratatouille May 15, 6:30PM May 16, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Hi! 

Thank you so much! Hope to hear from you soon!

On Fri, Mar 20, 2026 at 11:19 AM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Fatima,

Thank you so much for following up with us! I completely understand wanting to get that squared away.

I am checking on the status of your refund right now to see where we are in the process. I'll get back to you as soon as I have an update on the timing!

Warm regards,

Sam

Customer Support

On Fri, Mar 20, 2026 at 12:50 AM Fatima Alarcon <fatimaalarcon2019@gmail.com> wrote:

Hi! 

I wanted to reach out again! Do you know when we will get funded? It’s been a couple of weeks and I wanted to check in! Thank you!

On Wed, Feb 25, 2026 at 4:44 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Dear Fatima,

I sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

Please know we made this decision only after considering every possible option. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take longer than usual because we are currently managing a high volume, but we’ll keep you updated.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Alex

On Wed, Feb 25, 2026 at 4:37 PM Fatima Alarcon <fatimaalarcon2019@gmail.com> wrote:

Thank you! Those are the only dates that work for us. Can I get a refund instead please!

On Wed, Feb 25, 2026 at 4:35 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Fatima,

Unfortunately, May 15th is also fully booked. However, we do have availability on May 16th at 6:30 PM if that works for you.

Please let us know if you would like us to move your reservation to that date.

Best regards,

Alex

On Wed, Feb 25, 2026 at 4:34 PM Fatima Alarcon <fatimaalarcon2019@gmail.com> wrote:

Can we do May 15th?

On Wed, Feb 25, 2026 at 4:31 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Fatima,

Thank you for your response.

Unfortunately, April 10th is now fully booked. We have the following alternative showtimes available:

- April 11th at 1:30 PM

- April 12th at 1:30 PM

- April 12th at 6:30 PM

Please let us know which of these options works best for you and we will get that updated.

Best regards,

Alex

On Sun, Feb 22, 2026 at 12:01 PM Fatima Alarcon <fatimaalarcon2019@gmail.com> wrote:

Hi!

Please go ahead and book us for the 10th! Thank you! 

On Tue, Feb 17, 2026 at 2:43 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Fatima,

Thank you for your response. I completely understand your position, and I want to make sure we handle this in the way that works best for you.

We would be happy to move your reservation to Friday, April 10th if you would like to attend then. However, if you would prefer to receive a full refund, we can most certainly do that for you as well.

Please let us know which you would prefer. If you choose the refund, we just kindly ask for your patience as we are currently experiencing a high volume of requests, so it may take a little extra time to appear in your account.

We are here to help whichever way you decide!

Warm regards,

Sam

Customer Support

On Mon, Feb 16, 2026 at 9:54 PM Fatima Alarcon <fatimaalarcon2019@gmail.com> wrote:

If you are not able to give me a refund, please give us April 10th. Thank you. 

On Mon, Feb 16, 2026 at 7:43 PM Fatima Alarcon <fatimaalarcon2019@gmail.com> wrote:

Hi,

This is second time they have canceled our reservation. I would like a refund please, I have been setting time apart and everything every time . This is very disappointing I can’t keep doing this. Please issue me a refund. Thank you!

On Mon, Feb 16, 2026 at 7:40 PM Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend. Due to unforeseen circumstances the shows February 20th & February 21st have been cancelled. We understand‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend.   Due to unforeseen circumstances the shows February 20th & February 21st have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’re excited to offer you a new showtime below so you can still enjoy The Princess and the Frog.   April 10, 6:30PM April 11, 1:30PM & 6:30PM April 12, 1:30PM & 6:30PM   At your earliest convenience, please let us know which option you prefer, and we’ll follow up with you.   We’d also be happy to move your reservation to one of the Fork n’ Film showtimes below. Just let us know which one you prefer, and we’ll take care of the rest.   Ratatouille May 15, 6:30PM May 16, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Hi Fatima!

I completely understand you checking in - I know you're eager to have this settled.

I’m actually looking into the status of it right now for you. I’m doing my best to get a clear update from our processing queue so I can give you some news.

I’ll be in touch as soon as I have more information!

Warm regards,

Sam

Customer Support

On Tue, Mar 31, 2026 at 11:36 PM Fatima Alarcon <fatimaalarcon2019@gmail.com> wrote:

Hello again!

Do you know by when I will receive my refund?

On Sun, Mar 29, 2026 at 2:48 PM Fatima Alarcon <fatimaalarcon2019@gmail.com> wrote:

Hi! 

Thank you so much! Hope to hear from you soon!

On Fri, Mar 20, 2026 at 11:19 AM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Fatima,

Thank you so much for following up with us! I completely understand wanting to get that squared away.

I am checking on the status of your refund right now to see where we are in the process. I'll get back to you as soon as I have an update on the timing!

Warm regards,

Sam

Customer Support

On Fri, Mar 20, 2026 at 12:50 AM Fatima Alarcon <fatimaalarcon2019@gmail.com> wrote:

Hi! 

I wanted to reach out again! Do you know when we will get funded? It’s been a couple of weeks and I wanted to check in! Thank you!

On Wed, Feb 25, 2026 at 4:44 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Dear Fatima,

I sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

Please know we made this decision only after considering every possible option. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take longer than usual because we are currently managing a high volume, but we’ll keep you updated.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Alex

On Wed, Feb 25, 2026 at 4:37 PM Fatima Alarcon <fatimaalarcon2019@gmail.com> wrote:

Thank you! Those are the only dates that work for us. Can I get a refund instead please!

On Wed, Feb 25, 2026 at 4:35 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Fatima,

Unfortunately, May 15th is also fully booked. However, we do have availability on May 16th at 6:30 PM if that works for you.

Please let us know if you would like us to move your reservation to that date.

Best regards,

Alex

On Wed, Feb 25, 2026 at 4:34 PM Fatima Alarcon <fatimaalarcon2019@gmail.com> wrote:

Can we do May 15th?

On Wed, Feb 25, 2026 at 4:31 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Fatima,

Thank you for your response.

Unfortunately, April 10th is now fully booked. We have the following alternative showtimes available:

- April 11th at 1:30 PM

- April 12th at 1:30 PM

- April 12th at 6:30 PM

Please let us know which of these options works best for you and we will get that updated.

Best regards,

Alex

On Sun, Feb 22, 2026 at 12:01 PM Fatima Alarcon <fatimaalarcon2019@gmail.com> wrote:

Hi!

Please go ahead and book us for the 10th! Thank you! 

On Tue, Feb 17, 2026 at 2:43 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Fatima,

Thank you for your response. I completely understand your position, and I want to make sure we handle this in the way that works best for you.

We would be happy to move your reservation to Friday, April 10th if you would like to attend then. However, if you would prefer to receive a full refund, we can most certainly do that for you as well.

Please let us know which you would prefer. If you choose the refund, we just kindly ask for your patience as we are currently experiencing a high volume of requests, so it may take a little extra time to appear in your account.

We are here to help whichever way you decide!

Warm regards,

Sam

Customer Support

On Mon, Feb 16, 2026 at 9:54 PM Fatima Alarcon <fatimaalarcon2019@gmail.com> wrote:

If you are not able to give me a refund, please give us April 10th. Thank you. 

On Mon, Feb 16, 2026 at 7:43 PM Fatima Alarcon <fatimaalarcon2019@gmail.com> wrote:

Hi,

This is second time they have canceled our reservation. I would like a refund please, I have been setting time apart and everything every time . This is very disappointing I can’t keep doing this. Please issue me a refund. Thank you!

On Mon, Feb 16, 2026 at 7:40 PM Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend. Due to unforeseen circumstances the shows February 20th & February 21st have been cancelled. We understand‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend.   Due to unforeseen circumstances the shows February 20th & February 21st have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’re excited to offer you a new showtime below so you can still enjoy The Princess and the Frog.   April 10, 6:30PM April 11, 1:30PM & 6:30PM April 12, 1:30PM & 6:30PM   At your earliest convenience, please let us know which option you prefer, and we’ll follow up with you.   We’d also be happy to move your reservation to one of the Fork n’ Film showtimes below. Just let us know which one you prefer, and we’ll take care of the rest.   Ratatouille May 15, 6:30PM May 16, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Hi Fatima,

Thank you so much for checking back in with us! I completely understand wanting an update, and I really appreciate you reaching out.

Just to give you a little context, we are a very small team over here, and we’re working as quickly as we can to manually process each of these to ensure everything is handled perfectly. Because it's a hands-on process, it’s taking us a bit longer than we’d like to get through the queue.

Thank you so much for your grace and for bearing with us while we get this sorted for you - it truly means a lot! I'll be sure to follow up the moment it's finalized.

Warm regards,

Sam

Customer Support

On Sat, Apr 11, 2026 at 5:28 PM Fatima Alarcon <fatimaalarcon2019@gmail.com> wrote:

Hi! 

Yes thank you so much! It’s been over a week now, do you have an update?

On Thu, Apr 2, 2026 at 1:17 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Fatima!

I completely understand you checking in - I know you're eager to have this settled.

I’m actually looking into the status of it right now for you. I’m doing my best to get a clear update from our processing queue so I can give you some news.

I’ll be in touch as soon as I have more information!

Warm regards,

Sam

Customer Support

On Tue, Mar 31, 2026 at 11:36 PM Fatima Alarcon <fatimaalarcon2019@gmail.com> wrote:

Hello again!

Do you know by when I will receive my refund?

On Sun, Mar 29, 2026 at 2:48 PM Fatima Alarcon <fatimaalarcon2019@gmail.com> wrote:

Hi! 

Thank you so much! Hope to hear from you soon!

On Fri, Mar 20, 2026 at 11:19 AM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Fatima,

Thank you so much for following up with us! I completely understand wanting to get that squared away.

I am checking on the status of your refund right now to see where we are in the process. I'll get back to you as soon as I have an update on the timing!

Warm regards,

Sam

Customer Support

On Fri, Mar 20, 2026 at 12:50 AM Fatima Alarcon <fatimaalarcon2019@gmail.com> wrote:

Hi! 

I wanted to reach out again! Do you know when we will get funded? It’s been a couple of weeks and I wanted to check in! Thank you!

On Wed, Feb 25, 2026 at 4:44 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Dear Fatima,

I sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

Please know we made this decision only after considering every possible option. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take longer than usual because we are currently managing a high volume, but we’ll keep you updated.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Alex

On Wed, Feb 25, 2026 at 4:37 PM Fatima Alarcon <fatimaalarcon2019@gmail.com> wrote:

Thank you! Those are the only dates that work for us. Can I get a refund instead please!

On Wed, Feb 25, 2026 at 4:35 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Fatima,

Unfortunately, May 15th is also fully booked. However, we do have availability on May 16th at 6:30 PM if that works for you.

Please let us know if you would like us to move your reservation to that date.

Best regards,

Alex

On Wed, Feb 25, 2026 at 4:34 PM Fatima Alarcon <fatimaalarcon2019@gmail.com> wrote:

Can we do May 15th?

On Wed, Feb 25, 2026 at 4:31 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Fatima,

Thank you for your response.

Unfortunately, April 10th is now fully booked. We have the following alternative showtimes available:

- April 11th at 1:30 PM

- April 12th at 1:30 PM

- April 12th at 6:30 PM

Please let us know which of these options works best for you and we will get that updated.

Best regards,

Alex

On Sun, Feb 22, 2026 at 12:01 PM Fatima Alarcon <fatimaalarcon2019@gmail.com> wrote:

Hi!

Please go ahead and book us for the 10th! Thank you! 

On Tue, Feb 17, 2026 at 2:43 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Fatima,

Thank you for your response. I completely understand your position, and I want to make sure we handle this in the way that works best for you.

We would be happy to move your reservation to Friday, April 10th if you would like to attend then. However, if you would prefer to receive a full refund, we can most certainly do that for you as well.

Please let us know which you would prefer. If you choose the refund, we just kindly ask for your patience as we are currently experiencing a high volume of requests, so it may take a little extra time to appear in your account.

We are here to help whichever way you decide!

Warm regards,

Sam

Customer Support

On Mon, Feb 16, 2026 at 9:54 PM Fatima Alarcon <fatimaalarcon2019@gmail.com> wrote:

If you are not able to give me a refund, please give us April 10th. Thank you. 

On Mon, Feb 16, 2026 at 7:43 PM Fatima Alarcon <fatimaalarcon2019@gmail.com> wrote:

Hi,

This is second time they have canceled our reservation. I would like a refund please, I have been setting time apart and everything every time . This is very disappointing I can’t keep doing this. Please issue me a refund. Thank you!

On Mon, Feb 16, 2026 at 7:40 PM Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend. Due to unforeseen circumstances the shows February 20th & February 21st have been cancelled. We understand‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend.   Due to unforeseen circumstances the shows February 20th & February 21st have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’re excited to offer you a new showtime below so you can still enjoy The Princess and the Frog.   April 10, 6:30PM April 11, 1:30PM & 6:30PM April 12, 1:30PM & 6:30PM   At your earliest convenience, please let us know which option you prefer, and we’ll follow up with you.   We’d also be happy to move your reservation to one of the Fork n’ Film showtimes below. Just let us know which one you prefer, and we’ll take care of the rest.   Ratatouille May 15, 6:30PM May 16, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Hi Again!

It's been over a month since your last email. When should I expect to receive my refund?

On Sat, Apr 25, 2026 at 10:49 AM Fatima Alarcon <fatimaalarcon2019@gmail.com> wrote:

Thank you so much! Yes, please let me know once it is all finalized, thank you.

On Wed, Apr 15, 2026 at 2:24 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Fatima,

Thank you so much for checking back in with us! I completely understand wanting an update, and I really appreciate you reaching out.

Just to give you a little context, we are a very small team over here, and we’re working as quickly as we can to manually process each of these to ensure everything is handled perfectly. Because it's a hands-on process, it’s taking us a bit longer than we’d like to get through the queue.

Thank you so much for your grace and for bearing with us while we get this sorted for you - it truly means a lot! I'll be sure to follow up the moment it's finalized.

Warm regards,

Sam

Customer Support

On Sat, Apr 11, 2026 at 5:28 PM Fatima Alarcon <fatimaalarcon2019@gmail.com> wrote:

Hi! 

Yes thank you so much! It’s been over a week now, do you have an update?

On Thu, Apr 2, 2026 at 1:17 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Fatima!

I completely understand you checking in - I know you're eager to have this settled.

I’m actually looking into the status of it right now for you. I’m doing my best to get a clear update from our processing queue so I can give you some news.

I’ll be in touch as soon as I have more information!

Warm regards,

Sam

Customer Support

On Tue, Mar 31, 2026 at 11:36 PM Fatima Alarcon <fatimaalarcon2019@gmail.com> wrote:

Hello again!

Do you know by when I will receive my refund?

On Sun, Mar 29, 2026 at 2:48 PM Fatima Alarcon <fatimaalarcon2019@gmail.com> wrote:

Hi! 

Thank you so much! Hope to hear from you soon!

On Fri, Mar 20, 2026 at 11:19 AM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Fatima,

Thank you so much for following up with us! I completely understand wanting to get that squared away.

I am checking on the status of your refund right now to see where we are in the process. I'll get back to you as soon as I have an update on the timing!

Warm regards,

Sam

Customer Support

On Fri, Mar 20, 2026 at 12:50 AM Fatima Alarcon <fatimaalarcon2019@gmail.com> wrote:

Hi! 

I wanted to reach out again! Do you know when we will get funded? It’s been a couple of weeks and I wanted to check in! Thank you!

On Wed, Feb 25, 2026 at 4:44 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Dear Fatima,

I sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

Please know we made this decision only after considering every possible option. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take longer than usual because we are currently managing a high volume, but we’ll keep you updated.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Alex

On Wed, Feb 25, 2026 at 4:37 PM Fatima Alarcon <fatimaalarcon2019@gmail.com> wrote:

Thank you! Those are the only dates that work for us. Can I get a refund instead please!

On Wed, Feb 25, 2026 at 4:35 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Fatima,

Unfortunately, May 15th is also fully booked. However, we do have availability on May 16th at 6:30 PM if that works for you.

Please let us know if you would like us to move your reservation to that date.

Best regards,

Alex

On Wed, Feb 25, 2026 at 4:34 PM Fatima Alarcon <fatimaalarcon2019@gmail.com> wrote:

Can we do May 15th?

On Wed, Feb 25, 2026 at 4:31 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Fatima,

Thank you for your response.

Unfortunately, April 10th is now fully booked. We have the following alternative showtimes available:

- April 11th at 1:30 PM

- April 12th at 1:30 PM

- April 12th at 6:30 PM

Please let us know which of these options works best for you and we will get that updated.

Best regards,

Alex

On Sun, Feb 22, 2026 at 12:01 PM Fatima Alarcon <fatimaalarcon2019@gmail.com> wrote:

Hi!

Please go ahead and book us for the 10th! Thank you! 

On Tue, Feb 17, 2026 at 2:43 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Fatima,

Thank you for your response. I completely understand your position, and I want to make sure we handle this in the way that works best for you.

We would be happy to move your reservation to Friday, April 10th if you would like to attend then. However, if you would prefer to receive a full refund, we can most certainly do that for you as well.

Please let us know which you would prefer. If you choose the refund, we just kindly ask for your patience as we are currently experiencing a high volume of requests, so it may take a little extra time to appear in your account.

We are here to help whichever way you decide!

Warm regards,

Sam

Customer Support

On Mon, Feb 16, 2026 at 9:54 PM Fatima Alarcon <fatimaalarcon2019@gmail.com> wrote:

If you are not able to give me a refund, please give us April 10th. Thank you. 

On Mon, Feb 16, 2026 at 7:43 PM Fatima Alarcon <fatimaalarcon2019@gmail.com> wrote:

Hi,

This is second time they have canceled our reservation. I would like a refund please, I have been setting time apart and everything every time . This is very disappointing I can’t keep doing this. Please issue me a refund. Thank you!

On Mon, Feb 16, 2026 at 7:40 PM Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend. Due to unforeseen circumstances the shows February 20th & February 21st have been cancelled. We understand‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend.   Due to unforeseen circumstances the shows February 20th & February 21st have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’re excited to offer you a new showtime below so you can still enjoy The Princess and the Frog.   April 10, 6:30PM April 11, 1:30PM & 6:30PM April 12, 1:30PM & 6:30PM   At your earliest convenience, please let us know which option you prefer, and we’ll follow up with you.   We’d also be happy to move your reservation to one of the Fork n’ Film showtimes below. Just let us know which one you prefer, and we’ll take care of the rest.   Ratatouille May 15, 6:30PM May 16, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.