RE: Please Reply: Scottsdale Fork n' Film Reservation - Important Announcement

Im very disappointed. This is the second movie that has been canceled with no new showings. I don't want another movie. I request a refund. 

Sent from my Verizon, Samsung Galaxy smartphone

-------- Original message --------

From: Fork n' Film Scottsdale <tempe@forknfilm.com>

Date: 2/16/26 7:59 PM (GMT-07:00)

To: Alicia Ortiz <brownie_leesh@hotmail.com>

Subject: Please Reply: Scottsdale Fork n' Film Reservation - Important Announcement

Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend. Due to unforeseen circumstances the shows February 20th & February 21st have been canceled. We understand ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend.   Due to unforeseen circumstances the shows February 20th & February 21st have been canceled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll follow up with you.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team   This email was created with Wix.‌ Discover More

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

These tickets were already to include vip due to the system chose la instead of az. No thank. I want my refund. I have a credit for another movie that was canceled and never got a vip credit on that. Extremely disappointed. I dont trust I'll ever see another movie. They keep being canceled. 

Sent from my Verizon, Samsung Galaxy smartphone

-------- Original message --------

From: Fork Film <tempe@forknfilm.com>

Date: 2/17/26 8:49 PM (GMT-07:00)

To: Alicia Ortiz <brownie_leesh@hotmail.com>

Subject: Re: Please Reply: Scottsdale Fork n' Film Reservation - Important Announcement

Dear Alicia,

Thank you for your response. We are so very sorry for the cancellations and any inconvenience caused. We will process a full refund to your original method of payment. Once it's processed, we'll send you a copy of your refund receipt.

As a gesture of goodwill, if you decide to keep your tickets and use them at any of our locations, we would be happy to upgrade your tickets to VIP. This includes premium seating and a bottle of champagne to enjoy during the show. If you find this acceptable, just let us know and we'll gladly follow up with you.

We hope to have the opportunity to make this right for you.
Have a great evening.

Warmly,
Esperanza

On Mon, Feb 16, 2026 at 9:21 PM Alicia Ortiz <brownie_leesh@hotmail.com> wrote:

Im very disappointed. This is the second movie that has been canceled with no new showings. I don't want another movie. I request a refund. 

Sent from my Verizon, Samsung Galaxy smartphone

-------- Original message --------

From: Fork n' Film Scottsdale <tempe@forknfilm.com>

Date: 2/16/26 7:59 PM (GMT-07:00)

To: Alicia Ortiz <brownie_leesh@hotmail.com>

Subject: Please Reply: Scottsdale Fork n' Film Reservation - Important Announcement

Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend. Due to unforeseen circumstances the shows February 20th & February 21st have been canceled. We understand ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend.   Due to unforeseen circumstances the shows February 20th & February 21st have been canceled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll follow up with you.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team   This email was created with Wix.‌ Discover More

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

When will my refund be completed. What is the timeline?

Sent from my Verizon, Samsung Galaxy smartphone

-------- Original message --------

From: Fork Film <tempe@forknfilm.com>

Date: 2/18/26 10:33 AM (GMT-07:00)

To: Alicia Ortiz <brownie_leesh@hotmail.com>

Subject: Re: Please Reply: Scottsdale Fork n' Film Reservation - Important Announcement

Hello Alicia,

We completely understand and will proceed with the refund as you've requested. Once again, we are truly sorry for the disappointment caused.

Warm regards,

Esperanza

On Tue, Feb 17, 2026 at 10:36 PM Alicia Ortiz <brownie_leesh@hotmail.com> wrote:

These tickets were already to include vip due to the system chose la instead of az. No thank. I want my refund. I have a credit for another movie that was canceled and never got a vip credit on that. Extremely disappointed. I dont trust I'll ever see another movie. They keep being canceled. 

Sent from my Verizon, Samsung Galaxy smartphone

-------- Original message --------

From: Fork Film <tempe@forknfilm.com>

Date: 2/17/26 8:49 PM (GMT-07:00)

To: Alicia Ortiz <brownie_leesh@hotmail.com>

Subject: Re: Please Reply: Scottsdale Fork n' Film Reservation - Important Announcement

Dear Alicia,

Thank you for your response. We are so very sorry for the cancellations and any inconvenience caused. We will process a full refund to your original method of payment. Once it's processed, we'll send you a copy of your refund receipt.

As a gesture of goodwill, if you decide to keep your tickets and use them at any of our locations, we would be happy to upgrade your tickets to VIP. This includes premium seating and a bottle of champagne to enjoy during the show. If you find this acceptable, just let us know and we'll gladly follow up with you.

We hope to have the opportunity to make this right for you.
Have a great evening.

Warmly,
Esperanza

On Mon, Feb 16, 2026 at 9:21 PM Alicia Ortiz <brownie_leesh@hotmail.com> wrote:

Im very disappointed. This is the second movie that has been canceled with no new showings. I don't want another movie. I request a refund. 

Sent from my Verizon, Samsung Galaxy smartphone

-------- Original message --------

From: Fork n' Film Scottsdale <tempe@forknfilm.com>

Date: 2/16/26 7:59 PM (GMT-07:00)

To: Alicia Ortiz <brownie_leesh@hotmail.com>

Subject: Please Reply: Scottsdale Fork n' Film Reservation - Important Announcement

Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend. Due to unforeseen circumstances the shows February 20th & February 21st have been canceled. We understand ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend.   Due to unforeseen circumstances the shows February 20th & February 21st have been canceled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll follow up with you.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team   This email was created with Wix.‌ Discover More

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

I need an update on my refund. You are offering all these discounts to avoid giving refunds and that is not legal. I want my refund. 

Sent from my Verizon, Samsung Galaxy smartphone

-------- Original message --------

From: Fork Film <tempe@forknfilm.com>

Date: 2/21/26 11:18 AM (GMT-07:00)

To: Alicia Ortiz <brownie_leesh@hotmail.com>

Subject: Re: Please Reply: Scottsdale Fork n' Film Reservation - Important Announcement

Dear Alicia,

Thank you for your email. Refunds are being processed in the order they were received, but the process is taking longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.

While I can’t give you an exact date just yet, please know it’s a top priority for us, and we are working on it. Once your refund has been processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out, we’re happy to help!

Warmly,

The Fork n' Film Team

On Thu, Feb 19, 2026 at 9:35 AM Alicia Ortiz <brownie_leesh@hotmail.com> wrote:

When will my refund be completed. What is the timeline?

Sent from my Verizon, Samsung Galaxy smartphone

-------- Original message --------

From: Fork Film <tempe@forknfilm.com>

Date: 2/18/26 10:33 AM (GMT-07:00)

To: Alicia Ortiz <brownie_leesh@hotmail.com>

Subject: Re: Please Reply: Scottsdale Fork n' Film Reservation - Important Announcement

Hello Alicia,

We completely understand and will proceed with the refund as you've requested. Once again, we are truly sorry for the disappointment caused.

Warm regards,

Esperanza

On Tue, Feb 17, 2026 at 10:36 PM Alicia Ortiz <brownie_leesh@hotmail.com> wrote:

These tickets were already to include vip due to the system chose la instead of az. No thank. I want my refund. I have a credit for another movie that was canceled and never got a vip credit on that. Extremely disappointed. I dont trust I'll ever see another movie. They keep being canceled. 

Sent from my Verizon, Samsung Galaxy smartphone

-------- Original message --------

From: Fork Film <tempe@forknfilm.com>

Date: 2/17/26 8:49 PM (GMT-07:00)

To: Alicia Ortiz <brownie_leesh@hotmail.com>

Subject: Re: Please Reply: Scottsdale Fork n' Film Reservation - Important Announcement

Dear Alicia,

Thank you for your response. We are so very sorry for the cancellations and any inconvenience caused. We will process a full refund to your original method of payment. Once it's processed, we'll send you a copy of your refund receipt.

As a gesture of goodwill, if you decide to keep your tickets and use them at any of our locations, we would be happy to upgrade your tickets to VIP. This includes premium seating and a bottle of champagne to enjoy during the show. If you find this acceptable, just let us know and we'll gladly follow up with you.

We hope to have the opportunity to make this right for you.
Have a great evening.

Warmly,
Esperanza

On Mon, Feb 16, 2026 at 9:21 PM Alicia Ortiz <brownie_leesh@hotmail.com> wrote:

Im very disappointed. This is the second movie that has been canceled with no new showings. I don't want another movie. I request a refund. 

Sent from my Verizon, Samsung Galaxy smartphone

-------- Original message --------

From: Fork n' Film Scottsdale <tempe@forknfilm.com>

Date: 2/16/26 7:59 PM (GMT-07:00)

To: Alicia Ortiz <brownie_leesh@hotmail.com>

Subject: Please Reply: Scottsdale Fork n' Film Reservation - Important Announcement

Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend. Due to unforeseen circumstances the shows February 20th & February 21st have been canceled. We understand ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend.   Due to unforeseen circumstances the shows February 20th & February 21st have been canceled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll follow up with you.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team   This email was created with Wix.‌ Discover More

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.