Re: Please Reply: Fork n' Film San Francisco Reservation - Important Announcement

hey my refunds never processed 

Sent from my iPhone

On Feb 20, 2026, at 11:02 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi James,

You are so very welcome! I'm happy to help.

Yes, that is correct - those codes are specific to those two locations. To ensure everything goes smoothly when you're booking, just be sure to use the SF code for the San Francisco location and the Scottsdale code for the Scottsdale location.

We want to make sure you have the best experience possible at whichever spot you choose!

Warm regards,

Sam

On Thu, Feb 19, 2026 at 4:54 PM James Wilson <jamesconway2015@icloud.com> wrote:

thank you so how much , they can only be redeemed at those 2 locations?

Sent from my iPhone

On Feb 19, 2026, at 3:44 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi James,

Thank you so much for taking the time to speak with our team member today. We truly appreciate your patience and understanding as we navigate these updates.

As discussed, we are currently processing the refunds for both your Scottsdale and San Francisco tickets for this upcoming weekend. To show our gratitude for your flexibility, I have attached two coupon codes below.

Each code is valued at two General Admission tickets and can be redeemed at our San Francisco and Scottsdale venues respectively for any future show. We want to make sure your next experience with us is seamless and enjoyable!

San Francisco Code: VDJamesWilson1
Scottsdale Code: VDJamesWilson

Thank you again for sticking with us.

Warm regards,

Sam

Customer Support

On Thu, Feb 19, 2026 at 4:18 PM James Wilson <jamesconway2015@icloud.com> wrote:

& actually if the tickets cant be honored id like a refund for scottsdale and san francisco 

Sent from my iPhone

On Feb 19, 2026, at 3:07 PM, James Wilson <jamesconway2015@icloud.com> wrote:

so this is becoming very frustrating, second time paying for tickets , second time booking rooms , already booked new room & i have someone else moving around their life aswell

Sent from my iPhone

On Feb 18, 2026, at 4:17 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi James,

I sincerely apologize for the confusion, but unfortunately, we are unable to honor those tickets as the event had already sold out and should not have been available for purchase on our site at that time.

We can most definitely process a full refund for your Scottsdale tickets. Alternatively, if you would prefer, we would be happy to move your reservation to a different date that works better for you.

Warm Regards,

Sam

Customer Support

On Wed, Feb 18, 2026 at 1:55 PM James Wilson <jamesconway2015@icloud.com> wrote:

I purchased the tickets for the scottsdale location, i was wondering if i could get my original price honored and the difference refunded 

Sent from my iPhone

On Feb 18, 2026, at 12:47 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi James,

Thank you so much for reaching out! We are so touched that you chose to celebrate Valentine's Day with us—it sounds like such a special gift.

I’ve taken a look at our schedule, and unfortunately, we are at full capacity for all of our Scottsdale events this weekend, as well as all other upcoming showtimes. We would have loved to fit you in, but we simply don't have any seats left!

If you aren't able to find another available date that works for your schedule, we would be more than happy to provide you with a credit matching the full price you paid for your tickets. That way, you can rebook for a future show whenever it’s most convenient for you.

Please let us know how you'd like to proceed, and we'll get everything sorted right away!

Warm regards,

Sam

Customer Support

On Wed, Feb 18, 2026 at 12:00 AM James Wilson <jamesconway2015@icloud.com> wrote:

So I see scottsdale has tickets available for saturday can i please be switched over, this was supposed to be a valentine’s day gift 

Sent from my iPhone

On Feb 17, 2026, at 12:18 PM, James Wilson <jamesconway2015@icloud.com> wrote:

By any chance is their any availability at another location this weekend? ive already requested the days off

Sent from my iPhone

On Feb 16, 2026, at 8:40 PM, Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend. Due to unforeseen circumstances the shows February 20th & February 21st have been cancelled. We understand‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend.   Due to unforeseen circumstances the shows February 20th & February 21st have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’re excited to offer you a new showtime below so you can still enjoy The Princess and the Frog.   April 10, 6:30PM April 11, 1:30PM & 6:30PM April 12, 1:30PM & 6:30PM   At your earliest convenience, please let us know which option you prefer, and we’ll follow up with you.   We’d also be happy to move your reservation to one of the Fork n’ Film showtimes below. Just let us know which one you prefer, and we’ll take care of the rest.   Ratatouille May 15, 6:30PM May 16, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

hey my refunds still havent processed.

Sent from my iPhone

On Feb 27, 2026, at 3:50 PM, James Wilson <jamesconway2015@icloud.com> wrote:

hey my refunds never processed 

Sent from my iPhone

On Feb 20, 2026, at 11:02 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi James,

You are so very welcome! I'm happy to help.

Yes, that is correct - those codes are specific to those two locations. To ensure everything goes smoothly when you're booking, just be sure to use the SF code for the San Francisco location and the Scottsdale code for the Scottsdale location.

We want to make sure you have the best experience possible at whichever spot you choose!

Warm regards,

Sam

On Thu, Feb 19, 2026 at 4:54 PM James Wilson <jamesconway2015@icloud.com> wrote:

thank you so how much , they can only be redeemed at those 2 locations?

Sent from my iPhone

On Feb 19, 2026, at 3:44 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi James,

Thank you so much for taking the time to speak with our team member today. We truly appreciate your patience and understanding as we navigate these updates.

As discussed, we are currently processing the refunds for both your Scottsdale and San Francisco tickets for this upcoming weekend. To show our gratitude for your flexibility, I have attached two coupon codes below.

Each code is valued at two General Admission tickets and can be redeemed at our San Francisco and Scottsdale venues respectively for any future show. We want to make sure your next experience with us is seamless and enjoyable!

San Francisco Code: VDJamesWilson1
Scottsdale Code: VDJamesWilson

Thank you again for sticking with us.

Warm regards,

Sam

Customer Support

On Thu, Feb 19, 2026 at 4:18 PM James Wilson <jamesconway2015@icloud.com> wrote:

& actually if the tickets cant be honored id like a refund for scottsdale and san francisco 

Sent from my iPhone

On Feb 19, 2026, at 3:07 PM, James Wilson <jamesconway2015@icloud.com> wrote:

so this is becoming very frustrating, second time paying for tickets , second time booking rooms , already booked new room & i have someone else moving around their life aswell

Sent from my iPhone

On Feb 18, 2026, at 4:17 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi James,

I sincerely apologize for the confusion, but unfortunately, we are unable to honor those tickets as the event had already sold out and should not have been available for purchase on our site at that time.

We can most definitely process a full refund for your Scottsdale tickets. Alternatively, if you would prefer, we would be happy to move your reservation to a different date that works better for you.

Warm Regards,

Sam

Customer Support

On Wed, Feb 18, 2026 at 1:55 PM James Wilson <jamesconway2015@icloud.com> wrote:

I purchased the tickets for the scottsdale location, i was wondering if i could get my original price honored and the difference refunded 

Sent from my iPhone

On Feb 18, 2026, at 12:47 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi James,

Thank you so much for reaching out! We are so touched that you chose to celebrate Valentine's Day with us—it sounds like such a special gift.

I’ve taken a look at our schedule, and unfortunately, we are at full capacity for all of our Scottsdale events this weekend, as well as all other upcoming showtimes. We would have loved to fit you in, but we simply don't have any seats left!

If you aren't able to find another available date that works for your schedule, we would be more than happy to provide you with a credit matching the full price you paid for your tickets. That way, you can rebook for a future show whenever it’s most convenient for you.

Please let us know how you'd like to proceed, and we'll get everything sorted right away!

Warm regards,

Sam

Customer Support

On Wed, Feb 18, 2026 at 12:00 AM James Wilson <jamesconway2015@icloud.com> wrote:

So I see scottsdale has tickets available for saturday can i please be switched over, this was supposed to be a valentine’s day gift 

Sent from my iPhone

On Feb 17, 2026, at 12:18 PM, James Wilson <jamesconway2015@icloud.com> wrote:

By any chance is their any availability at another location this weekend? ive already requested the days off

Sent from my iPhone

On Feb 16, 2026, at 8:40 PM, Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend. Due to unforeseen circumstances the shows February 20th & February 21st have been cancelled. We understand‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend.   Due to unforeseen circumstances the shows February 20th & February 21st have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’re excited to offer you a new showtime below so you can still enjoy The Princess and the Frog.   April 10, 6:30PM April 11, 1:30PM & 6:30PM April 12, 1:30PM & 6:30PM   At your earliest convenience, please let us know which option you prefer, and we’ll follow up with you.   We’d also be happy to move your reservation to one of the Fork n’ Film showtimes below. Just let us know which one you prefer, and we’ll take care of the rest.   Ratatouille May 15, 6:30PM May 16, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.



Hi James,

I truly appreciate your contiunued patience with us.

I am checking into this for you right now. Please know that we are a very small, dedicated team, and we are working as quickly as we possibly can to get through our requests and make sure everyone is taken care of. While it's taking us a little longer than we’d like to get everything finalized, please rest assured that I’m on it!

I'll be back in touch the very moment I have more information or a confirmation for you. Thank you again for bearing with us!

Warm Regards,

Sam

Customer Support

On Tue, Apr 7, 2026 at 7:44 AM James Wilson <jamesconway2015@icloud.com> wrote:

hey can i get an update on my refund

Sent from my iPhone

On Apr 3, 2026, at 7:31 PM, James Wilson <jamesconway2015@icloud.com> wrote:

hey my refunds still havent processed.

Sent from my iPhone

On Feb 27, 2026, at 3:50 PM, James Wilson <jamesconway2015@icloud.com> wrote:

hey my refunds never processed 

Sent from my iPhone

On Feb 20, 2026, at 11:02 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi James,

You are so very welcome! I'm happy to help.

Yes, that is correct - those codes are specific to those two locations. To ensure everything goes smoothly when you're booking, just be sure to use the SF code for the San Francisco location and the Scottsdale code for the Scottsdale location.

We want to make sure you have the best experience possible at whichever spot you choose!

Warm regards,

Sam

On Thu, Feb 19, 2026 at 4:54 PM James Wilson <jamesconway2015@icloud.com> wrote:

thank you so how much , they can only be redeemed at those 2 locations?

Sent from my iPhone

On Feb 19, 2026, at 3:44 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi James,

Thank you so much for taking the time to speak with our team member today. We truly appreciate your patience and understanding as we navigate these updates.

As discussed, we are currently processing the refunds for both your Scottsdale and San Francisco tickets for this upcoming weekend. To show our gratitude for your flexibility, I have attached two coupon codes below.

Each code is valued at two General Admission tickets and can be redeemed at our San Francisco and Scottsdale venues respectively for any future show. We want to make sure your next experience with us is seamless and enjoyable!

San Francisco Code: VDJamesWilson1
Scottsdale Code: VDJamesWilson

Thank you again for sticking with us.

Warm regards,

Sam

Customer Support

On Thu, Feb 19, 2026 at 4:18 PM James Wilson <jamesconway2015@icloud.com> wrote:

& actually if the tickets cant be honored id like a refund for scottsdale and san francisco 

Sent from my iPhone

On Feb 19, 2026, at 3:07 PM, James Wilson <jamesconway2015@icloud.com> wrote:

so this is becoming very frustrating, second time paying for tickets , second time booking rooms , already booked new room & i have someone else moving around their life aswell

Sent from my iPhone

On Feb 18, 2026, at 4:17 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi James,

I sincerely apologize for the confusion, but unfortunately, we are unable to honor those tickets as the event had already sold out and should not have been available for purchase on our site at that time.

We can most definitely process a full refund for your Scottsdale tickets. Alternatively, if you would prefer, we would be happy to move your reservation to a different date that works better for you.

Warm Regards,

Sam

Customer Support

On Wed, Feb 18, 2026 at 1:55 PM James Wilson <jamesconway2015@icloud.com> wrote:

I purchased the tickets for the scottsdale location, i was wondering if i could get my original price honored and the difference refunded 

Sent from my iPhone

On Feb 18, 2026, at 12:47 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi James,

Thank you so much for reaching out! We are so touched that you chose to celebrate Valentine's Day with us—it sounds like such a special gift.

I’ve taken a look at our schedule, and unfortunately, we are at full capacity for all of our Scottsdale events this weekend, as well as all other upcoming showtimes. We would have loved to fit you in, but we simply don't have any seats left!

If you aren't able to find another available date that works for your schedule, we would be more than happy to provide you with a credit matching the full price you paid for your tickets. That way, you can rebook for a future show whenever it’s most convenient for you.

Please let us know how you'd like to proceed, and we'll get everything sorted right away!

Warm regards,

Sam

Customer Support

On Wed, Feb 18, 2026 at 12:00 AM James Wilson <jamesconway2015@icloud.com> wrote:

So I see scottsdale has tickets available for saturday can i please be switched over, this was supposed to be a valentine’s day gift 

Sent from my iPhone

On Feb 17, 2026, at 12:18 PM, James Wilson <jamesconway2015@icloud.com> wrote:

By any chance is their any availability at another location this weekend? ive already requested the days off

Sent from my iPhone

On Feb 16, 2026, at 8:40 PM, Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend. Due to unforeseen circumstances the shows February 20th & February 21st have been cancelled. We understand‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend.   Due to unforeseen circumstances the shows February 20th & February 21st have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’re excited to offer you a new showtime below so you can still enjoy The Princess and the Frog.   April 10, 6:30PM April 11, 1:30PM & 6:30PM April 12, 1:30PM & 6:30PM   At your earliest convenience, please let us know which option you prefer, and we’ll follow up with you.   We’d also be happy to move your reservation to one of the Fork n’ Film showtimes below. Just let us know which one you prefer, and we’ll take care of the rest.   Ratatouille May 15, 6:30PM May 16, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

still nomore information?

Sent from my iPhone

On Apr 9, 2026, at 2:42 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi James,

I truly appreciate your contiunued patience with us.

I am checking into this for you right now. Please know that we are a very small, dedicated team, and we are working as quickly as we possibly can to get through our requests and make sure everyone is taken care of. While it's taking us a little longer than we’d like to get everything finalized, please rest assured that I’m on it!

I'll be back in touch the very moment I have more information or a confirmation for you. Thank you again for bearing with us!

Warm Regards,

Sam

Customer Support

On Tue, Apr 7, 2026 at 7:44 AM James Wilson <jamesconway2015@icloud.com> wrote:

hey can i get an update on my refund

Sent from my iPhone

On Apr 3, 2026, at 7:31 PM, James Wilson <jamesconway2015@icloud.com> wrote:

hey my refunds still havent processed.

Sent from my iPhone

On Feb 27, 2026, at 3:50 PM, James Wilson <jamesconway2015@icloud.com> wrote:

hey my refunds never processed 

Sent from my iPhone

On Feb 20, 2026, at 11:02 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi James,

You are so very welcome! I'm happy to help.

Yes, that is correct - those codes are specific to those two locations. To ensure everything goes smoothly when you're booking, just be sure to use the SF code for the San Francisco location and the Scottsdale code for the Scottsdale location.

We want to make sure you have the best experience possible at whichever spot you choose!

Warm regards,

Sam

On Thu, Feb 19, 2026 at 4:54 PM James Wilson <jamesconway2015@icloud.com> wrote:

thank you so how much , they can only be redeemed at those 2 locations?

Sent from my iPhone

On Feb 19, 2026, at 3:44 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi James,

Thank you so much for taking the time to speak with our team member today. We truly appreciate your patience and understanding as we navigate these updates.

As discussed, we are currently processing the refunds for both your Scottsdale and San Francisco tickets for this upcoming weekend. To show our gratitude for your flexibility, I have attached two coupon codes below.

Each code is valued at two General Admission tickets and can be redeemed at our San Francisco and Scottsdale venues respectively for any future show. We want to make sure your next experience with us is seamless and enjoyable!

San Francisco Code: VDJamesWilson1
Scottsdale Code: VDJamesWilson

Thank you again for sticking with us.

Warm regards,

Sam

Customer Support

On Thu, Feb 19, 2026 at 4:18 PM James Wilson <jamesconway2015@icloud.com> wrote:

& actually if the tickets cant be honored id like a refund for scottsdale and san francisco 

Sent from my iPhone

On Feb 19, 2026, at 3:07 PM, James Wilson <jamesconway2015@icloud.com> wrote:

so this is becoming very frustrating, second time paying for tickets , second time booking rooms , already booked new room & i have someone else moving around their life aswell

Sent from my iPhone

On Feb 18, 2026, at 4:17 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi James,

I sincerely apologize for the confusion, but unfortunately, we are unable to honor those tickets as the event had already sold out and should not have been available for purchase on our site at that time.

We can most definitely process a full refund for your Scottsdale tickets. Alternatively, if you would prefer, we would be happy to move your reservation to a different date that works better for you.

Warm Regards,

Sam

Customer Support

On Wed, Feb 18, 2026 at 1:55 PM James Wilson <jamesconway2015@icloud.com> wrote:

I purchased the tickets for the scottsdale location, i was wondering if i could get my original price honored and the difference refunded 

Sent from my iPhone

On Feb 18, 2026, at 12:47 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi James,

Thank you so much for reaching out! We are so touched that you chose to celebrate Valentine's Day with us—it sounds like such a special gift.

I’ve taken a look at our schedule, and unfortunately, we are at full capacity for all of our Scottsdale events this weekend, as well as all other upcoming showtimes. We would have loved to fit you in, but we simply don't have any seats left!

If you aren't able to find another available date that works for your schedule, we would be more than happy to provide you with a credit matching the full price you paid for your tickets. That way, you can rebook for a future show whenever it’s most convenient for you.

Please let us know how you'd like to proceed, and we'll get everything sorted right away!

Warm regards,

Sam

Customer Support

On Wed, Feb 18, 2026 at 12:00 AM James Wilson <jamesconway2015@icloud.com> wrote:

So I see scottsdale has tickets available for saturday can i please be switched over, this was supposed to be a valentine’s day gift 

Sent from my iPhone

On Feb 17, 2026, at 12:18 PM, James Wilson <jamesconway2015@icloud.com> wrote:

By any chance is their any availability at another location this weekend? ive already requested the days off

Sent from my iPhone

On Feb 16, 2026, at 8:40 PM, Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend. Due to unforeseen circumstances the shows February 20th & February 21st have been cancelled. We understand‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend.   Due to unforeseen circumstances the shows February 20th & February 21st have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’re excited to offer you a new showtime below so you can still enjoy The Princess and the Frog.   April 10, 6:30PM April 11, 1:30PM & 6:30PM April 12, 1:30PM & 6:30PM   At your earliest convenience, please let us know which option you prefer, and we’ll follow up with you.   We’d also be happy to move your reservation to one of the Fork n’ Film showtimes below. Just let us know which one you prefer, and we’ll take care of the rest.   Ratatouille May 15, 6:30PM May 16, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.



Hi James,

I’m so sorry for the radio silence! I completely understand how frustrating it is to be left waiting for an update, and I apologize for the delay in getting back to you.

I am checking in with our billing department right now to see what's going on and to get this moving for you. I'll make sure to follow up as soon as I have more information.

Thank you so much for your patience!

Warm regards,

Sam

Customer Support

On Thu, Apr 16, 2026 at 9:23 AM James Wilson <jamesconway2015@icloud.com> wrote:

havent heard anything back from you guys 

Sent from my iPhone

On Apr 13, 2026, at 5:22 PM, James Wilson <jamesconway2015@icloud.com> wrote:

still nomore information?

Sent from my iPhone

On Apr 9, 2026, at 2:42 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi James,

I truly appreciate your contiunued patience with us.

I am checking into this for you right now. Please know that we are a very small, dedicated team, and we are working as quickly as we possibly can to get through our requests and make sure everyone is taken care of. While it's taking us a little longer than we’d like to get everything finalized, please rest assured that I’m on it!

I'll be back in touch the very moment I have more information or a confirmation for you. Thank you again for bearing with us!

Warm Regards,

Sam

Customer Support

On Tue, Apr 7, 2026 at 7:44 AM James Wilson <jamesconway2015@icloud.com> wrote:

hey can i get an update on my refund

Sent from my iPhone

On Apr 3, 2026, at 7:31 PM, James Wilson <jamesconway2015@icloud.com> wrote:

hey my refunds still havent processed.

Sent from my iPhone

On Feb 27, 2026, at 3:50 PM, James Wilson <jamesconway2015@icloud.com> wrote:

hey my refunds never processed 

Sent from my iPhone

On Feb 20, 2026, at 11:02 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi James,

You are so very welcome! I'm happy to help.

Yes, that is correct - those codes are specific to those two locations. To ensure everything goes smoothly when you're booking, just be sure to use the SF code for the San Francisco location and the Scottsdale code for the Scottsdale location.

We want to make sure you have the best experience possible at whichever spot you choose!

Warm regards,

Sam

On Thu, Feb 19, 2026 at 4:54 PM James Wilson <jamesconway2015@icloud.com> wrote:

thank you so how much , they can only be redeemed at those 2 locations?

Sent from my iPhone

On Feb 19, 2026, at 3:44 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi James,

Thank you so much for taking the time to speak with our team member today. We truly appreciate your patience and understanding as we navigate these updates.

As discussed, we are currently processing the refunds for both your Scottsdale and San Francisco tickets for this upcoming weekend. To show our gratitude for your flexibility, I have attached two coupon codes below.

Each code is valued at two General Admission tickets and can be redeemed at our San Francisco and Scottsdale venues respectively for any future show. We want to make sure your next experience with us is seamless and enjoyable!

San Francisco Code: VDJamesWilson1
Scottsdale Code: VDJamesWilson

Thank you again for sticking with us.

Warm regards,

Sam

Customer Support

On Thu, Feb 19, 2026 at 4:18 PM James Wilson <jamesconway2015@icloud.com> wrote:

& actually if the tickets cant be honored id like a refund for scottsdale and san francisco 

Sent from my iPhone

On Feb 19, 2026, at 3:07 PM, James Wilson <jamesconway2015@icloud.com> wrote:

so this is becoming very frustrating, second time paying for tickets , second time booking rooms , already booked new room & i have someone else moving around their life aswell

Sent from my iPhone

On Feb 18, 2026, at 4:17 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi James,

I sincerely apologize for the confusion, but unfortunately, we are unable to honor those tickets as the event had already sold out and should not have been available for purchase on our site at that time.

We can most definitely process a full refund for your Scottsdale tickets. Alternatively, if you would prefer, we would be happy to move your reservation to a different date that works better for you.

Warm Regards,

Sam

Customer Support

On Wed, Feb 18, 2026 at 1:55 PM James Wilson <jamesconway2015@icloud.com> wrote:

I purchased the tickets for the scottsdale location, i was wondering if i could get my original price honored and the difference refunded 

Sent from my iPhone

On Feb 18, 2026, at 12:47 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi James,

Thank you so much for reaching out! We are so touched that you chose to celebrate Valentine's Day with us—it sounds like such a special gift.

I’ve taken a look at our schedule, and unfortunately, we are at full capacity for all of our Scottsdale events this weekend, as well as all other upcoming showtimes. We would have loved to fit you in, but we simply don't have any seats left!

If you aren't able to find another available date that works for your schedule, we would be more than happy to provide you with a credit matching the full price you paid for your tickets. That way, you can rebook for a future show whenever it’s most convenient for you.

Please let us know how you'd like to proceed, and we'll get everything sorted right away!

Warm regards,

Sam

Customer Support

On Wed, Feb 18, 2026 at 12:00 AM James Wilson <jamesconway2015@icloud.com> wrote:

So I see scottsdale has tickets available for saturday can i please be switched over, this was supposed to be a valentine’s day gift 

Sent from my iPhone

On Feb 17, 2026, at 12:18 PM, James Wilson <jamesconway2015@icloud.com> wrote:

By any chance is their any availability at another location this weekend? ive already requested the days off

Sent from my iPhone

On Feb 16, 2026, at 8:40 PM, Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend. Due to unforeseen circumstances the shows February 20th & February 21st have been cancelled. We understand‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend.   Due to unforeseen circumstances the shows February 20th & February 21st have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’re excited to offer you a new showtime below so you can still enjoy The Princess and the Frog.   April 10, 6:30PM April 11, 1:30PM & 6:30PM April 12, 1:30PM & 6:30PM   At your earliest convenience, please let us know which option you prefer, and we’ll follow up with you.   We’d also be happy to move your reservation to one of the Fork n’ Film showtimes below. Just let us know which one you prefer, and we’ll take care of the rest.   Ratatouille May 15, 6:30PM May 16, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

ok

Sent from my iPhone

On Apr 20, 2026, at 11:54 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi James,

I’m so sorry for the radio silence! I completely understand how frustrating it is to be left waiting for an update, and I apologize for the delay in getting back to you.

I am checking in with our billing department right now to see what's going on and to get this moving for you. I'll make sure to follow up as soon as I have more information.

Thank you so much for your patience!

Warm regards,

Sam

Customer Support

On Thu, Apr 16, 2026 at 9:23 AM James Wilson <jamesconway2015@icloud.com> wrote:

havent heard anything back from you guys 

Sent from my iPhone

On Apr 13, 2026, at 5:22 PM, James Wilson <jamesconway2015@icloud.com> wrote:

still nomore information?

Sent from my iPhone

On Apr 9, 2026, at 2:42 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi James,

I truly appreciate your contiunued patience with us.

I am checking into this for you right now. Please know that we are a very small, dedicated team, and we are working as quickly as we possibly can to get through our requests and make sure everyone is taken care of. While it's taking us a little longer than we’d like to get everything finalized, please rest assured that I’m on it!

I'll be back in touch the very moment I have more information or a confirmation for you. Thank you again for bearing with us!

Warm Regards,

Sam

Customer Support

On Tue, Apr 7, 2026 at 7:44 AM James Wilson <jamesconway2015@icloud.com> wrote:

hey can i get an update on my refund

Sent from my iPhone

On Apr 3, 2026, at 7:31 PM, James Wilson <jamesconway2015@icloud.com> wrote:

hey my refunds still havent processed.

Sent from my iPhone

On Feb 27, 2026, at 3:50 PM, James Wilson <jamesconway2015@icloud.com> wrote:

hey my refunds never processed 

Sent from my iPhone

On Feb 20, 2026, at 11:02 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi James,

You are so very welcome! I'm happy to help.

Yes, that is correct - those codes are specific to those two locations. To ensure everything goes smoothly when you're booking, just be sure to use the SF code for the San Francisco location and the Scottsdale code for the Scottsdale location.

We want to make sure you have the best experience possible at whichever spot you choose!

Warm regards,

Sam

On Thu, Feb 19, 2026 at 4:54 PM James Wilson <jamesconway2015@icloud.com> wrote:

thank you so how much , they can only be redeemed at those 2 locations?

Sent from my iPhone

On Feb 19, 2026, at 3:44 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi James,

Thank you so much for taking the time to speak with our team member today. We truly appreciate your patience and understanding as we navigate these updates.

As discussed, we are currently processing the refunds for both your Scottsdale and San Francisco tickets for this upcoming weekend. To show our gratitude for your flexibility, I have attached two coupon codes below.

Each code is valued at two General Admission tickets and can be redeemed at our San Francisco and Scottsdale venues respectively for any future show. We want to make sure your next experience with us is seamless and enjoyable!

San Francisco Code: VDJamesWilson1
Scottsdale Code: VDJamesWilson

Thank you again for sticking with us.

Warm regards,

Sam

Customer Support

On Thu, Feb 19, 2026 at 4:18 PM James Wilson <jamesconway2015@icloud.com> wrote:

& actually if the tickets cant be honored id like a refund for scottsdale and san francisco 

Sent from my iPhone

On Feb 19, 2026, at 3:07 PM, James Wilson <jamesconway2015@icloud.com> wrote:

so this is becoming very frustrating, second time paying for tickets , second time booking rooms , already booked new room & i have someone else moving around their life aswell

Sent from my iPhone

On Feb 18, 2026, at 4:17 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi James,

I sincerely apologize for the confusion, but unfortunately, we are unable to honor those tickets as the event had already sold out and should not have been available for purchase on our site at that time.

We can most definitely process a full refund for your Scottsdale tickets. Alternatively, if you would prefer, we would be happy to move your reservation to a different date that works better for you.

Warm Regards,

Sam

Customer Support

On Wed, Feb 18, 2026 at 1:55 PM James Wilson <jamesconway2015@icloud.com> wrote:

I purchased the tickets for the scottsdale location, i was wondering if i could get my original price honored and the difference refunded 

Sent from my iPhone

On Feb 18, 2026, at 12:47 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi James,

Thank you so much for reaching out! We are so touched that you chose to celebrate Valentine's Day with us—it sounds like such a special gift.

I’ve taken a look at our schedule, and unfortunately, we are at full capacity for all of our Scottsdale events this weekend, as well as all other upcoming showtimes. We would have loved to fit you in, but we simply don't have any seats left!

If you aren't able to find another available date that works for your schedule, we would be more than happy to provide you with a credit matching the full price you paid for your tickets. That way, you can rebook for a future show whenever it’s most convenient for you.

Please let us know how you'd like to proceed, and we'll get everything sorted right away!

Warm regards,

Sam

Customer Support

On Wed, Feb 18, 2026 at 12:00 AM James Wilson <jamesconway2015@icloud.com> wrote:

So I see scottsdale has tickets available for saturday can i please be switched over, this was supposed to be a valentine’s day gift 

Sent from my iPhone

On Feb 17, 2026, at 12:18 PM, James Wilson <jamesconway2015@icloud.com> wrote:

By any chance is their any availability at another location this weekend? ive already requested the days off

Sent from my iPhone

On Feb 16, 2026, at 8:40 PM, Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend. Due to unforeseen circumstances the shows February 20th & February 21st have been cancelled. We understand‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend.   Due to unforeseen circumstances the shows February 20th & February 21st have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’re excited to offer you a new showtime below so you can still enjoy The Princess and the Frog.   April 10, 6:30PM April 11, 1:30PM & 6:30PM April 12, 1:30PM & 6:30PM   At your earliest convenience, please let us know which option you prefer, and we’ll follow up with you.   We’d also be happy to move your reservation to one of the Fork n’ Film showtimes below. Just let us know which one you prefer, and we’ll take care of the rest.   Ratatouille May 15, 6:30PM May 16, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.



Hi James,

I am so incredibly sorry for the silence and that you are still waiting for your refund. I completely understand how frustrating it is to be left without an update for this long.

I haven’t heard back from the billing department yet, so I am escalating this to our finance lead right now. I want to make sure this gets the attention it needs so we can get this resolved for you immediately.

I will follow up with you the moment I have more information. Thank you so much for your patience.

Warm regards,

Sam

Customer Support

On Thu, Apr 30, 2026 at 3:23 AM James Wilson <jamesconway2015@icloud.com> wrote:

still no update or refunf

Sent from my iPhone

On Apr 21, 2026, at 3:00 PM, James Wilson <jamesconway2015@icloud.com> wrote:

ok

Sent from my iPhone

On Apr 20, 2026, at 11:54 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi James,

I’m so sorry for the radio silence! I completely understand how frustrating it is to be left waiting for an update, and I apologize for the delay in getting back to you.

I am checking in with our billing department right now to see what's going on and to get this moving for you. I'll make sure to follow up as soon as I have more information.

Thank you so much for your patience!

Warm regards,

Sam

Customer Support

On Thu, Apr 16, 2026 at 9:23 AM James Wilson <jamesconway2015@icloud.com> wrote:

havent heard anything back from you guys 

Sent from my iPhone

On Apr 13, 2026, at 5:22 PM, James Wilson <jamesconway2015@icloud.com> wrote:

still nomore information?

Sent from my iPhone

On Apr 9, 2026, at 2:42 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi James,

I truly appreciate your contiunued patience with us.

I am checking into this for you right now. Please know that we are a very small, dedicated team, and we are working as quickly as we possibly can to get through our requests and make sure everyone is taken care of. While it's taking us a little longer than we’d like to get everything finalized, please rest assured that I’m on it!

I'll be back in touch the very moment I have more information or a confirmation for you. Thank you again for bearing with us!

Warm Regards,

Sam

Customer Support

On Tue, Apr 7, 2026 at 7:44 AM James Wilson <jamesconway2015@icloud.com> wrote:

hey can i get an update on my refund

Sent from my iPhone

On Apr 3, 2026, at 7:31 PM, James Wilson <jamesconway2015@icloud.com> wrote:

hey my refunds still havent processed.

Sent from my iPhone

On Feb 27, 2026, at 3:50 PM, James Wilson <jamesconway2015@icloud.com> wrote:

hey my refunds never processed 

Sent from my iPhone

On Feb 20, 2026, at 11:02 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi James,

You are so very welcome! I'm happy to help.

Yes, that is correct - those codes are specific to those two locations. To ensure everything goes smoothly when you're booking, just be sure to use the SF code for the San Francisco location and the Scottsdale code for the Scottsdale location.

We want to make sure you have the best experience possible at whichever spot you choose!

Warm regards,

Sam

On Thu, Feb 19, 2026 at 4:54 PM James Wilson <jamesconway2015@icloud.com> wrote:

thank you so how much , they can only be redeemed at those 2 locations?

Sent from my iPhone

On Feb 19, 2026, at 3:44 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi James,

Thank you so much for taking the time to speak with our team member today. We truly appreciate your patience and understanding as we navigate these updates.

As discussed, we are currently processing the refunds for both your Scottsdale and San Francisco tickets for this upcoming weekend. To show our gratitude for your flexibility, I have attached two coupon codes below.

Each code is valued at two General Admission tickets and can be redeemed at our San Francisco and Scottsdale venues respectively for any future show. We want to make sure your next experience with us is seamless and enjoyable!

San Francisco Code: VDJamesWilson1
Scottsdale Code: VDJamesWilson

Thank you again for sticking with us.

Warm regards,

Sam

Customer Support

On Thu, Feb 19, 2026 at 4:18 PM James Wilson <jamesconway2015@icloud.com> wrote:

& actually if the tickets cant be honored id like a refund for scottsdale and san francisco 

Sent from my iPhone

On Feb 19, 2026, at 3:07 PM, James Wilson <jamesconway2015@icloud.com> wrote:

so this is becoming very frustrating, second time paying for tickets , second time booking rooms , already booked new room & i have someone else moving around their life aswell

Sent from my iPhone

On Feb 18, 2026, at 4:17 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi James,

I sincerely apologize for the confusion, but unfortunately, we are unable to honor those tickets as the event had already sold out and should not have been available for purchase on our site at that time.

We can most definitely process a full refund for your Scottsdale tickets. Alternatively, if you would prefer, we would be happy to move your reservation to a different date that works better for you.

Warm Regards,

Sam

Customer Support

On Wed, Feb 18, 2026 at 1:55 PM James Wilson <jamesconway2015@icloud.com> wrote:

I purchased the tickets for the scottsdale location, i was wondering if i could get my original price honored and the difference refunded 

Sent from my iPhone

On Feb 18, 2026, at 12:47 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi James,

Thank you so much for reaching out! We are so touched that you chose to celebrate Valentine's Day with us—it sounds like such a special gift.

I’ve taken a look at our schedule, and unfortunately, we are at full capacity for all of our Scottsdale events this weekend, as well as all other upcoming showtimes. We would have loved to fit you in, but we simply don't have any seats left!

If you aren't able to find another available date that works for your schedule, we would be more than happy to provide you with a credit matching the full price you paid for your tickets. That way, you can rebook for a future show whenever it’s most convenient for you.

Please let us know how you'd like to proceed, and we'll get everything sorted right away!

Warm regards,

Sam

Customer Support

On Wed, Feb 18, 2026 at 12:00 AM James Wilson <jamesconway2015@icloud.com> wrote:

So I see scottsdale has tickets available for saturday can i please be switched over, this was supposed to be a valentine’s day gift 

Sent from my iPhone

On Feb 17, 2026, at 12:18 PM, James Wilson <jamesconway2015@icloud.com> wrote:

By any chance is their any availability at another location this weekend? ive already requested the days off

Sent from my iPhone

On Feb 16, 2026, at 8:40 PM, Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend. Due to unforeseen circumstances the shows February 20th & February 21st have been cancelled. We understand‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend.   Due to unforeseen circumstances the shows February 20th & February 21st have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’re excited to offer you a new showtime below so you can still enjoy The Princess and the Frog.   April 10, 6:30PM April 11, 1:30PM & 6:30PM April 12, 1:30PM & 6:30PM   At your earliest convenience, please let us know which option you prefer, and we’ll follow up with you.   We’d also be happy to move your reservation to one of the Fork n’ Film showtimes below. Just let us know which one you prefer, and we’ll take care of the rest.   Ratatouille May 15, 6:30PM May 16, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

do you know how long i should expect to wait? were going on 3 months 

Sent from my iPhone

On May 5, 2026, at 3:47 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi James,

I am so incredibly sorry for the silence and that you are still waiting for your refund. I completely understand how frustrating it is to be left without an update for this long.

I haven’t heard back from the billing department yet, so I am escalating this to our finance lead right now. I want to make sure this gets the attention it needs so we can get this resolved for you immediately.

I will follow up with you the moment I have more information. Thank you so much for your patience.

Warm regards,

Sam

Customer Support

On Thu, Apr 30, 2026 at 3:23 AM James Wilson <jamesconway2015@icloud.com> wrote:

still no update or refunf

Sent from my iPhone

On Apr 21, 2026, at 3:00 PM, James Wilson <jamesconway2015@icloud.com> wrote:

ok

Sent from my iPhone

On Apr 20, 2026, at 11:54 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi James,

I’m so sorry for the radio silence! I completely understand how frustrating it is to be left waiting for an update, and I apologize for the delay in getting back to you.

I am checking in with our billing department right now to see what's going on and to get this moving for you. I'll make sure to follow up as soon as I have more information.

Thank you so much for your patience!

Warm regards,

Sam

Customer Support

On Thu, Apr 16, 2026 at 9:23 AM James Wilson <jamesconway2015@icloud.com> wrote:

havent heard anything back from you guys 

Sent from my iPhone

On Apr 13, 2026, at 5:22 PM, James Wilson <jamesconway2015@icloud.com> wrote:

still nomore information?

Sent from my iPhone

On Apr 9, 2026, at 2:42 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi James,

I truly appreciate your contiunued patience with us.

I am checking into this for you right now. Please know that we are a very small, dedicated team, and we are working as quickly as we possibly can to get through our requests and make sure everyone is taken care of. While it's taking us a little longer than we’d like to get everything finalized, please rest assured that I’m on it!

I'll be back in touch the very moment I have more information or a confirmation for you. Thank you again for bearing with us!

Warm Regards,

Sam

Customer Support

On Tue, Apr 7, 2026 at 7:44 AM James Wilson <jamesconway2015@icloud.com> wrote:

hey can i get an update on my refund

Sent from my iPhone

On Apr 3, 2026, at 7:31 PM, James Wilson <jamesconway2015@icloud.com> wrote:

hey my refunds still havent processed.

Sent from my iPhone

On Feb 27, 2026, at 3:50 PM, James Wilson <jamesconway2015@icloud.com> wrote:

hey my refunds never processed 

Sent from my iPhone

On Feb 20, 2026, at 11:02 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi James,

You are so very welcome! I'm happy to help.

Yes, that is correct - those codes are specific to those two locations. To ensure everything goes smoothly when you're booking, just be sure to use the SF code for the San Francisco location and the Scottsdale code for the Scottsdale location.

We want to make sure you have the best experience possible at whichever spot you choose!

Warm regards,

Sam

On Thu, Feb 19, 2026 at 4:54 PM James Wilson <jamesconway2015@icloud.com> wrote:

thank you so how much , they can only be redeemed at those 2 locations?

Sent from my iPhone

On Feb 19, 2026, at 3:44 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi James,

Thank you so much for taking the time to speak with our team member today. We truly appreciate your patience and understanding as we navigate these updates.

As discussed, we are currently processing the refunds for both your Scottsdale and San Francisco tickets for this upcoming weekend. To show our gratitude for your flexibility, I have attached two coupon codes below.

Each code is valued at two General Admission tickets and can be redeemed at our San Francisco and Scottsdale venues respectively for any future show. We want to make sure your next experience with us is seamless and enjoyable!

San Francisco Code: VDJamesWilson1
Scottsdale Code: VDJamesWilson

Thank you again for sticking with us.

Warm regards,

Sam

Customer Support

On Thu, Feb 19, 2026 at 4:18 PM James Wilson <jamesconway2015@icloud.com> wrote:

& actually if the tickets cant be honored id like a refund for scottsdale and san francisco 

Sent from my iPhone

On Feb 19, 2026, at 3:07 PM, James Wilson <jamesconway2015@icloud.com> wrote:

so this is becoming very frustrating, second time paying for tickets , second time booking rooms , already booked new room & i have someone else moving around their life aswell

Sent from my iPhone

On Feb 18, 2026, at 4:17 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi James,

I sincerely apologize for the confusion, but unfortunately, we are unable to honor those tickets as the event had already sold out and should not have been available for purchase on our site at that time.

We can most definitely process a full refund for your Scottsdale tickets. Alternatively, if you would prefer, we would be happy to move your reservation to a different date that works better for you.

Warm Regards,

Sam

Customer Support

On Wed, Feb 18, 2026 at 1:55 PM James Wilson <jamesconway2015@icloud.com> wrote:

I purchased the tickets for the scottsdale location, i was wondering if i could get my original price honored and the difference refunded 

Sent from my iPhone

On Feb 18, 2026, at 12:47 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi James,

Thank you so much for reaching out! We are so touched that you chose to celebrate Valentine's Day with us—it sounds like such a special gift.

I’ve taken a look at our schedule, and unfortunately, we are at full capacity for all of our Scottsdale events this weekend, as well as all other upcoming showtimes. We would have loved to fit you in, but we simply don't have any seats left!

If you aren't able to find another available date that works for your schedule, we would be more than happy to provide you with a credit matching the full price you paid for your tickets. That way, you can rebook for a future show whenever it’s most convenient for you.

Please let us know how you'd like to proceed, and we'll get everything sorted right away!

Warm regards,

Sam

Customer Support

On Wed, Feb 18, 2026 at 12:00 AM James Wilson <jamesconway2015@icloud.com> wrote:

So I see scottsdale has tickets available for saturday can i please be switched over, this was supposed to be a valentine’s day gift 

Sent from my iPhone

On Feb 17, 2026, at 12:18 PM, James Wilson <jamesconway2015@icloud.com> wrote:

By any chance is their any availability at another location this weekend? ive already requested the days off

Sent from my iPhone

On Feb 16, 2026, at 8:40 PM, Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend. Due to unforeseen circumstances the shows February 20th & February 21st have been cancelled. We understand‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend.   Due to unforeseen circumstances the shows February 20th & February 21st have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’re excited to offer you a new showtime below so you can still enjoy The Princess and the Frog.   April 10, 6:30PM April 11, 1:30PM & 6:30PM April 12, 1:30PM & 6:30PM   At your earliest convenience, please let us know which option you prefer, and we’ll follow up with you.   We’d also be happy to move your reservation to one of the Fork n’ Film showtimes below. Just let us know which one you prefer, and we’ll take care of the rest.   Ratatouille May 15, 6:30PM May 16, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

neither of my refunds have processed 

Sent from my iPhone

On May 7, 2026, at 5:54 PM, James Wilson <jamesconway2015@icloud.com> wrote:

do you know how long i should expect to wait? were going on 3 months 

Sent from my iPhone

On May 5, 2026, at 3:47 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi James,

I am so incredibly sorry for the silence and that you are still waiting for your refund. I completely understand how frustrating it is to be left without an update for this long.

I haven’t heard back from the billing department yet, so I am escalating this to our finance lead right now. I want to make sure this gets the attention it needs so we can get this resolved for you immediately.

I will follow up with you the moment I have more information. Thank you so much for your patience.

Warm regards,

Sam

Customer Support

On Thu, Apr 30, 2026 at 3:23 AM James Wilson <jamesconway2015@icloud.com> wrote:

still no update or refunf

Sent from my iPhone

On Apr 21, 2026, at 3:00 PM, James Wilson <jamesconway2015@icloud.com> wrote:

ok

Sent from my iPhone

On Apr 20, 2026, at 11:54 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi James,

I’m so sorry for the radio silence! I completely understand how frustrating it is to be left waiting for an update, and I apologize for the delay in getting back to you.

I am checking in with our billing department right now to see what's going on and to get this moving for you. I'll make sure to follow up as soon as I have more information.

Thank you so much for your patience!

Warm regards,

Sam

Customer Support

On Thu, Apr 16, 2026 at 9:23 AM James Wilson <jamesconway2015@icloud.com> wrote:

havent heard anything back from you guys 

Sent from my iPhone

On Apr 13, 2026, at 5:22 PM, James Wilson <jamesconway2015@icloud.com> wrote:

still nomore information?

Sent from my iPhone

On Apr 9, 2026, at 2:42 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi James,

I truly appreciate your contiunued patience with us.

I am checking into this for you right now. Please know that we are a very small, dedicated team, and we are working as quickly as we possibly can to get through our requests and make sure everyone is taken care of. While it's taking us a little longer than we’d like to get everything finalized, please rest assured that I’m on it!

I'll be back in touch the very moment I have more information or a confirmation for you. Thank you again for bearing with us!

Warm Regards,

Sam

Customer Support

On Tue, Apr 7, 2026 at 7:44 AM James Wilson <jamesconway2015@icloud.com> wrote:

hey can i get an update on my refund

Sent from my iPhone

On Apr 3, 2026, at 7:31 PM, James Wilson <jamesconway2015@icloud.com> wrote:

hey my refunds still havent processed.

Sent from my iPhone

On Feb 27, 2026, at 3:50 PM, James Wilson <jamesconway2015@icloud.com> wrote:

hey my refunds never processed 

Sent from my iPhone

On Feb 20, 2026, at 11:02 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi James,

You are so very welcome! I'm happy to help.

Yes, that is correct - those codes are specific to those two locations. To ensure everything goes smoothly when you're booking, just be sure to use the SF code for the San Francisco location and the Scottsdale code for the Scottsdale location.

We want to make sure you have the best experience possible at whichever spot you choose!

Warm regards,

Sam

On Thu, Feb 19, 2026 at 4:54 PM James Wilson <jamesconway2015@icloud.com> wrote:

thank you so how much , they can only be redeemed at those 2 locations?

Sent from my iPhone

On Feb 19, 2026, at 3:44 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi James,

Thank you so much for taking the time to speak with our team member today. We truly appreciate your patience and understanding as we navigate these updates.

As discussed, we are currently processing the refunds for both your Scottsdale and San Francisco tickets for this upcoming weekend. To show our gratitude for your flexibility, I have attached two coupon codes below.

Each code is valued at two General Admission tickets and can be redeemed at our San Francisco and Scottsdale venues respectively for any future show. We want to make sure your next experience with us is seamless and enjoyable!

San Francisco Code: VDJamesWilson1
Scottsdale Code: VDJamesWilson

Thank you again for sticking with us.

Warm regards,

Sam

Customer Support

On Thu, Feb 19, 2026 at 4:18 PM James Wilson <jamesconway2015@icloud.com> wrote:

& actually if the tickets cant be honored id like a refund for scottsdale and san francisco 

Sent from my iPhone

On Feb 19, 2026, at 3:07 PM, James Wilson <jamesconway2015@icloud.com> wrote:

so this is becoming very frustrating, second time paying for tickets , second time booking rooms , already booked new room & i have someone else moving around their life aswell

Sent from my iPhone

On Feb 18, 2026, at 4:17 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi James,

I sincerely apologize for the confusion, but unfortunately, we are unable to honor those tickets as the event had already sold out and should not have been available for purchase on our site at that time.

We can most definitely process a full refund for your Scottsdale tickets. Alternatively, if you would prefer, we would be happy to move your reservation to a different date that works better for you.

Warm Regards,

Sam

Customer Support

On Wed, Feb 18, 2026 at 1:55 PM James Wilson <jamesconway2015@icloud.com> wrote:

I purchased the tickets for the scottsdale location, i was wondering if i could get my original price honored and the difference refunded 

Sent from my iPhone

On Feb 18, 2026, at 12:47 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi James,

Thank you so much for reaching out! We are so touched that you chose to celebrate Valentine's Day with us—it sounds like such a special gift.

I’ve taken a look at our schedule, and unfortunately, we are at full capacity for all of our Scottsdale events this weekend, as well as all other upcoming showtimes. We would have loved to fit you in, but we simply don't have any seats left!

If you aren't able to find another available date that works for your schedule, we would be more than happy to provide you with a credit matching the full price you paid for your tickets. That way, you can rebook for a future show whenever it’s most convenient for you.

Please let us know how you'd like to proceed, and we'll get everything sorted right away!

Warm regards,

Sam

Customer Support

On Wed, Feb 18, 2026 at 12:00 AM James Wilson <jamesconway2015@icloud.com> wrote:

So I see scottsdale has tickets available for saturday can i please be switched over, this was supposed to be a valentine’s day gift 

Sent from my iPhone

On Feb 17, 2026, at 12:18 PM, James Wilson <jamesconway2015@icloud.com> wrote:

By any chance is their any availability at another location this weekend? ive already requested the days off

Sent from my iPhone

On Feb 16, 2026, at 8:40 PM, Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend. Due to unforeseen circumstances the shows February 20th & February 21st have been cancelled. We understand‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend.   Due to unforeseen circumstances the shows February 20th & February 21st have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’re excited to offer you a new showtime below so you can still enjoy The Princess and the Frog.   April 10, 6:30PM April 11, 1:30PM & 6:30PM April 12, 1:30PM & 6:30PM   At your earliest convenience, please let us know which option you prefer, and we’ll follow up with you.   We’d also be happy to move your reservation to one of the Fork n’ Film showtimes below. Just let us know which one you prefer, and we’ll take care of the rest.   Ratatouille May 15, 6:30PM May 16, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

do you know how long i should expect to wait? were going on 3 months 

Sent from my iPhone

On May 5, 2026, at 3:47 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi James,

I am so incredibly sorry for the silence and that you are still waiting for your refund. I completely understand how frustrating it is to be left without an update for this long.

I haven’t heard back from the billing department yet, so I am escalating this to our finance lead right now. I want to make sure this gets the attention it needs so we can get this resolved for you immediately.

I will follow up with you the moment I have more information. Thank you so much for your patience.

Warm regards,

Sam

Customer Support

On Thu, Apr 30, 2026 at 3:23 AM James Wilson <jamesconway2015@icloud.com> wrote:

still no update or refunf

Sent from my iPhone

On Apr 21, 2026, at 3:00 PM, James Wilson <jamesconway2015@icloud.com> wrote:

ok

Sent from my iPhone

On Apr 20, 2026, at 11:54 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi James,

I’m so sorry for the radio silence! I completely understand how frustrating it is to be left waiting for an update, and I apologize for the delay in getting back to you.

I am checking in with our billing department right now to see what's going on and to get this moving for you. I'll make sure to follow up as soon as I have more information.

Thank you so much for your patience!

Warm regards,

Sam

Customer Support

On Thu, Apr 16, 2026 at 9:23 AM James Wilson <jamesconway2015@icloud.com> wrote:

havent heard anything back from you guys 

Sent from my iPhone

On Apr 13, 2026, at 5:22 PM, James Wilson <jamesconway2015@icloud.com> wrote:

still nomore information?

Sent from my iPhone

On Apr 9, 2026, at 2:42 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi James,

I truly appreciate your contiunued patience with us.

I am checking into this for you right now. Please know that we are a very small, dedicated team, and we are working as quickly as we possibly can to get through our requests and make sure everyone is taken care of. While it's taking us a little longer than we’d like to get everything finalized, please rest assured that I’m on it!

I'll be back in touch the very moment I have more information or a confirmation for you. Thank you again for bearing with us!

Warm Regards,

Sam

Customer Support

On Tue, Apr 7, 2026 at 7:44 AM James Wilson <jamesconway2015@icloud.com> wrote:

hey can i get an update on my refund

Sent from my iPhone

On Apr 3, 2026, at 7:31 PM, James Wilson <jamesconway2015@icloud.com> wrote:

hey my refunds still havent processed.

Sent from my iPhone

On Feb 27, 2026, at 3:50 PM, James Wilson <jamesconway2015@icloud.com> wrote:

hey my refunds never processed 

Sent from my iPhone

On Feb 20, 2026, at 11:02 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi James,

You are so very welcome! I'm happy to help.

Yes, that is correct - those codes are specific to those two locations. To ensure everything goes smoothly when you're booking, just be sure to use the SF code for the San Francisco location and the Scottsdale code for the Scottsdale location.

We want to make sure you have the best experience possible at whichever spot you choose!

Warm regards,

Sam

On Thu, Feb 19, 2026 at 4:54 PM James Wilson <jamesconway2015@icloud.com> wrote:

thank you so how much , they can only be redeemed at those 2 locations?

Sent from my iPhone

On Feb 19, 2026, at 3:44 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi James,

Thank you so much for taking the time to speak with our team member today. We truly appreciate your patience and understanding as we navigate these updates.

As discussed, we are currently processing the refunds for both your Scottsdale and San Francisco tickets for this upcoming weekend. To show our gratitude for your flexibility, I have attached two coupon codes below.

Each code is valued at two General Admission tickets and can be redeemed at our San Francisco and Scottsdale venues respectively for any future show. We want to make sure your next experience with us is seamless and enjoyable!

San Francisco Code: VDJamesWilson1
Scottsdale Code: VDJamesWilson

Thank you again for sticking with us.

Warm regards,

Sam

Customer Support

On Thu, Feb 19, 2026 at 4:18 PM James Wilson <jamesconway2015@icloud.com> wrote:

& actually if the tickets cant be honored id like a refund for scottsdale and san francisco 

Sent from my iPhone

On Feb 19, 2026, at 3:07 PM, James Wilson <jamesconway2015@icloud.com> wrote:

so this is becoming very frustrating, second time paying for tickets , second time booking rooms , already booked new room & i have someone else moving around their life aswell

Sent from my iPhone

On Feb 18, 2026, at 4:17 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi James,

I sincerely apologize for the confusion, but unfortunately, we are unable to honor those tickets as the event had already sold out and should not have been available for purchase on our site at that time.

We can most definitely process a full refund for your Scottsdale tickets. Alternatively, if you would prefer, we would be happy to move your reservation to a different date that works better for you.

Warm Regards,

Sam

Customer Support

On Wed, Feb 18, 2026 at 1:55 PM James Wilson <jamesconway2015@icloud.com> wrote:

I purchased the tickets for the scottsdale location, i was wondering if i could get my original price honored and the difference refunded 

Sent from my iPhone

On Feb 18, 2026, at 12:47 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi James,

Thank you so much for reaching out! We are so touched that you chose to celebrate Valentine's Day with us—it sounds like such a special gift.

I’ve taken a look at our schedule, and unfortunately, we are at full capacity for all of our Scottsdale events this weekend, as well as all other upcoming showtimes. We would have loved to fit you in, but we simply don't have any seats left!

If you aren't able to find another available date that works for your schedule, we would be more than happy to provide you with a credit matching the full price you paid for your tickets. That way, you can rebook for a future show whenever it’s most convenient for you.

Please let us know how you'd like to proceed, and we'll get everything sorted right away!

Warm regards,

Sam

Customer Support

On Wed, Feb 18, 2026 at 12:00 AM James Wilson <jamesconway2015@icloud.com> wrote:

So I see scottsdale has tickets available for saturday can i please be switched over, this was supposed to be a valentine’s day gift 

Sent from my iPhone

On Feb 17, 2026, at 12:18 PM, James Wilson <jamesconway2015@icloud.com> wrote:

By any chance is their any availability at another location this weekend? ive already requested the days off

Sent from my iPhone

On Feb 16, 2026, at 8:40 PM, Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend. Due to unforeseen circumstances the shows February 20th & February 21st have been cancelled. We understand‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend.   Due to unforeseen circumstances the shows February 20th & February 21st have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’re excited to offer you a new showtime below so you can still enjoy The Princess and the Frog.   April 10, 6:30PM April 11, 1:30PM & 6:30PM April 12, 1:30PM & 6:30PM   At your earliest convenience, please let us know which option you prefer, and we’ll follow up with you.   We’d also be happy to move your reservation to one of the Fork n’ Film showtimes below. Just let us know which one you prefer, and we’ll take care of the rest.   Ratatouille May 15, 6:30PM May 16, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.