Re: Please Reply: Scottsdale Fork n' Film Reservation - Important Announcement

Good Afternoon,

This is very unfortunate. I purchased these tickets for $204.99 a piece as well as a hotel for the weekend specifically for this show as a gift to my wife for Valentine's day. We both had to schedule time out of work and I have spent an additional $722.48 on a hotel for the weekend for the two of us. It is not a refundable purchase or something that I can simply just "move the date" for. I am now out of pocket $1,132.46 to have my wife's Valentine's ruined. 

Please contact me as soon as possible at 570-573-3435 to discuss this issue. 

Sincerely,

Kyle Brobst 

On Mon, Feb 16, 2026 at 7:59 PM Fork n' Film Scottsdale <tempe@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend. Due to unforeseen circumstances the shows February 20th & February 21st have been canceled. We understand ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend.   Due to unforeseen circumstances the shows February 20th & February 21st have been canceled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll follow up with you.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team   This email was created with Wix.‌ Discover More

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Sierra, 

I appreciate that, however, it does not mitagate the fact that I am still without a Valentine's day gift to my wife and I am still out the price of a hotel reservation for $722.48 at a location we no longer have a need to travel to. 

Both of us were very excited to experience your unique dining experience. We shared many videos and our excitement with our coworkers.  After seeing the videos, many of them expressed interest in taking their loved ones to your events for special occasions based on our recommendations. 

The price attached to your venue is not cheap and with that should come exceptional customer service. Unfortunately, so far that has not been the case. I am very disappointed that I have not received a call, nor is there even a line to call someone on your website. 

Once again, I would like a call as soon as possible at 570-573-3435 in order to reach a resolution to this conflict. 

Sincerely, 

Kyle Brobst 

On Wed, Feb 18, 2026, 3:48 PM Fork Film <tempe@forknfilm.com> wrote:

Hello Kyle!

Thank you for getting back to us and sharing your concerns. We hear you, and we know how disappointing this cancellation is. Please know this decision was not made lightly. 

I completely understand that you have a busy schedule, and moving dates is not convenient for you right now. Instead, I would also like to offer you a 100% credit for your tickets. This way, you are able to reschedule on your terms. There's no expiration date, so you can hold onto the credit for as long as you'd like until you see something that works for you. 

I can assure you that we will find a resolution! I look forward to hearing from you.

Warm regards,

Sierra

On Tue, Feb 17, 2026 at 1:02 PM Kyle Brobst <kyle17960@gmail.com> wrote:

Good Afternoon,

This is very unfortunate. I purchased these tickets for $204.99 a piece as well as a hotel for the weekend specifically for this show as a gift to my wife for Valentine's day. We both had to schedule time out of work and I have spent an additional $722.48 on a hotel for the weekend for the two of us. It is not a refundable purchase or something that I can simply just "move the date" for. I am now out of pocket $1,132.46 to have my wife's Valentine's ruined. 

Please contact me as soon as possible at 570-573-3435 to discuss this issue. 

Sincerely,

Kyle Brobst 

On Mon, Feb 16, 2026 at 7:59 PM Fork n' Film Scottsdale <tempe@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend. Due to unforeseen circumstances the shows February 20th & February 21st have been canceled. We understand ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend.   Due to unforeseen circumstances the shows February 20th & February 21st have been canceled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll follow up with you.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team   This email was created with Wix.‌ Discover More

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Good Afternoon,

I was assured that finding a resolution was a top priority, yet I have still yet to receive any communication. 

Sincerely, 

Kyle Brobst

---------- Forwarded message ---------
From: Kyle Brobst <kyle17960@gmail.com>
Date: Wed, Feb 25, 2026 at 12:38 PM
Subject: Re: Please Reply: Scottsdale Fork n' Film Reservation - Important Announcement
To: Fork Film <tempe@forknfilm.com>

Good Afternoon Sierra,

Do you have an ETA on when someone should be reaching out to me? I still have not heard from anyone.

Thank you,

Kyle Brobst

On Sat, Feb 21, 2026 at 11:09 AM Fork Film <tempe@forknfilm.com> wrote:

Hello Kyle,

I completely understand where you are coming from. These tickets were not a small expense, not to mention the cost of your hotel. I have brought this to the attention of upper management, and they will reach out to you when they return to the office next week. 

This is a top priority for us, and we will find an appropriate solution. 

Warm regards,

Sierra

On Wed, Feb 18, 2026 at 7:33 PM Kyle Brobst <kyle17960@gmail.com> wrote:

Sierra, 

I appreciate that, however, it does not mitagate the fact that I am still without a Valentine's day gift to my wife and I am still out the price of a hotel reservation for $722.48 at a location we no longer have a need to travel to. 

Both of us were very excited to experience your unique dining experience. We shared many videos and our excitement with our coworkers.  After seeing the videos, many of them expressed interest in taking their loved ones to your events for special occasions based on our recommendations. 

The price attached to your venue is not cheap and with that should come exceptional customer service. Unfortunately, so far that has not been the case. I am very disappointed that I have not received a call, nor is there even a line to call someone on your website. 

Once again, I would like a call as soon as possible at 570-573-3435 in order to reach a resolution to this conflict. 

Sincerely, 

Kyle Brobst 

On Wed, Feb 18, 2026, 3:48 PM Fork Film <tempe@forknfilm.com> wrote:

Hello Kyle!

Thank you for getting back to us and sharing your concerns. We hear you, and we know how disappointing this cancellation is. Please know this decision was not made lightly. 

I completely understand that you have a busy schedule, and moving dates is not convenient for you right now. Instead, I would also like to offer you a 100% credit for your tickets. This way, you are able to reschedule on your terms. There's no expiration date, so you can hold onto the credit for as long as you'd like until you see something that works for you. 

I can assure you that we will find a resolution! I look forward to hearing from you.

Warm regards,

Sierra

On Tue, Feb 17, 2026 at 1:02 PM Kyle Brobst <kyle17960@gmail.com> wrote:

Good Afternoon,

This is very unfortunate. I purchased these tickets for $204.99 a piece as well as a hotel for the weekend specifically for this show as a gift to my wife for Valentine's day. We both had to schedule time out of work and I have spent an additional $722.48 on a hotel for the weekend for the two of us. It is not a refundable purchase or something that I can simply just "move the date" for. I am now out of pocket $1,132.46 to have my wife's Valentine's ruined. 

Please contact me as soon as possible at 570-573-3435 to discuss this issue. 

Sincerely,

Kyle Brobst 

On Mon, Feb 16, 2026 at 7:59 PM Fork n' Film Scottsdale <tempe@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend. Due to unforeseen circumstances the shows February 20th & February 21st have been canceled. We understand ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend.   Due to unforeseen circumstances the shows February 20th & February 21st have been canceled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll follow up with you.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team   This email was created with Wix.‌ Discover More

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