Re: Important Announcement

Hi Tina,

Thank you for reaching out, and I am so incredibly sorry for the frustration and disappointment this has caused.

It is completely understandable that you’d prefer a refund at this point. After three cancellations since December, we truly regret that we haven’t been able to get you into a showing. This is certainly not the experience we want for our guests, and we appreciate you being so patient with us through the multiple re-bookings of The Grinch and The Princess and the Frog.

We are getting your refund for both tickets processed right away. You should receive a confirmation receipt shortly, and the funds will appear back in your account according to your bank's standard processing times.

While we missed the chance to host you this time, we hope we can make it up to you in the future.

Warm regards,

Sam

Customer Support

On Fri, Mar 20, 2026 at 12:24 AM Tina Gutierrez <gutierrez.teen@gmail.com> wrote:

To whom it may concern,

I have been trying to get a showing since December 6th , 2025 with my initial selection being “The Grinch That Stole Christmas.” I have since settled for and re-booked two different showings of “The Princess and the Frog” only for that to be cancelled both times as well. I have/had a reservation for two. 

At this point, I would like to proceed with please refunding my tickets for this inconvenience. I would have loved to attend but this is not very sufficient planning since I cannot foresee the possibility of actually getting the chance to attend.

Thank you for understanding,

Tina Gutierrez

On Fri, Feb 20, 2026 at 09:55 Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Tina,

Please see below for the email sent to you on 2/16 and let us know how you'd like to proceed! There is a chance this message ended up in your spam folder. Looking forward to hearing from you!

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend.   Due to unforeseen circumstances the shows February 20th & February 21st have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’re excited to offer you a new showtime below so you can still enjoy The Princess and the Frog.   April 10, 6:30PM April 11, 1:30PM & 6:30PM April 12, 1:30PM & 6:30PM   At your earliest convenience, please let us know which option you prefer, and we’ll follow up with you.   We’d also be happy to move your reservation to one of the Fork n’ Film showtimes below. Just let us know which one you prefer, and we’ll take care of the rest.   Ratatouille May 15, 6:30PM May 16, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

Hi Tina,

Thank you for reaching out and for your patience as we work through this. I completely understand wanting to verify those details!

I have pasted a screenshot below of the account information we have on file for your refund. Please take a look and let me know if everything matches your records.

Regarding the timing, I want to be very transparent with you - because we are a very small team manually processing these refunds, it is taking a bit longer than we originally anticipated. We truly appreciate your grace while we navigate the backlog; please know we’re working as quickly as we can to finalize everything on our end.

Once the transaction is fully cleared by our system, you should receive that confirmation email immediately. Thank you again for hanging in there with us!

Warm regards,

Sam

Customer Support

On Sun, Apr 5, 2026 at 2:34 PM Tina Gutierrez <gutierrez.teen@gmail.com> wrote:

Hi Sam,

I’m just following up on my refund. I never received a confirmation email, nor have I seen the funds issued. Could you confirm what card and what date the refund was issued? 

Thank you for your help!

Tina

On Fri, Mar 20, 2026 at 08:16 Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Tina,

Thank you for reaching out, and I am so incredibly sorry for the frustration and disappointment this has caused.

It is completely understandable that you’d prefer a refund at this point. After three cancellations since December, we truly regret that we haven’t been able to get you into a showing. This is certainly not the experience we want for our guests, and we appreciate you being so patient with us through the multiple re-bookings of The Grinch and The Princess and the Frog.

We are getting your refund for both tickets processed right away. You should receive a confirmation receipt shortly, and the funds will appear back in your account according to your bank's standard processing times.

While we missed the chance to host you this time, we hope we can make it up to you in the future.

Warm regards,

Sam

Customer Support

On Fri, Mar 20, 2026 at 12:24 AM Tina Gutierrez <gutierrez.teen@gmail.com> wrote:

To whom it may concern,

I have been trying to get a showing since December 6th , 2025 with my initial selection being “The Grinch That Stole Christmas.” I have since settled for and re-booked two different showings of “The Princess and the Frog” only for that to be cancelled both times as well. I have/had a reservation for two. 

At this point, I would like to proceed with please refunding my tickets for this inconvenience. I would have loved to attend but this is not very sufficient planning since I cannot foresee the possibility of actually getting the chance to attend.

Thank you for understanding,

Tina Gutierrez

On Fri, Feb 20, 2026 at 09:55 Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Tina,

Please see below for the email sent to you on 2/16 and let us know how you'd like to proceed! There is a chance this message ended up in your spam folder. Looking forward to hearing from you!

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend.   Due to unforeseen circumstances the shows February 20th & February 21st have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’re excited to offer you a new showtime below so you can still enjoy The Princess and the Frog.   April 10, 6:30PM April 11, 1:30PM & 6:30PM April 12, 1:30PM & 6:30PM   At your earliest convenience, please let us know which option you prefer, and we’ll follow up with you.   We’d also be happy to move your reservation to one of the Fork n’ Film showtimes below. Just let us know which one you prefer, and we’ll take care of the rest.   Ratatouille May 15, 6:30PM May 16, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

Hi Tina,

I am working to find out exactly where your refund stands and when you can expect them to be completed. Please rest assured that I will absolutely make sure you receive the final confirmations and receipts the moment everything is finalized.

Thank you so much for your incredible patience and understanding while I track this down for you. I will follow up with you just as soon as I have a concrete update!

Warmly,
Sam 

Customer Support

On Sat, May 23, 2026 at 1:52 PM Tina Gutierrez <gutierrez.teen@gmail.com> wrote:

Hi Sam,

Thank you for the response and the screenshot. It’s been over a month now, I haven’t received the confirmation email. Just following up?

- Tina Gutierrez

On Wed, Apr 8, 2026 at 11:33 Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Tina,

Thank you for reaching out and for your patience as we work through this. I completely understand wanting to verify those details!

I have pasted a screenshot below of the account information we have on file for your refund. Please take a look and let me know if everything matches your records.

Regarding the timing, I want to be very transparent with you - because we are a very small team manually processing these refunds, it is taking a bit longer than we originally anticipated. We truly appreciate your grace while we navigate the backlog; please know we’re working as quickly as we can to finalize everything on our end.

Once the transaction is fully cleared by our system, you should receive that confirmation email immediately. Thank you again for hanging in there with us!

Warm regards,

Sam

Customer Support

On Sun, Apr 5, 2026 at 2:34 PM Tina Gutierrez <gutierrez.teen@gmail.com> wrote:

Hi Sam,

I’m just following up on my refund. I never received a confirmation email, nor have I seen the funds issued. Could you confirm what card and what date the refund was issued? 

Thank you for your help!

Tina

On Fri, Mar 20, 2026 at 08:16 Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Tina,

Thank you for reaching out, and I am so incredibly sorry for the frustration and disappointment this has caused.

It is completely understandable that you’d prefer a refund at this point. After three cancellations since December, we truly regret that we haven’t been able to get you into a showing. This is certainly not the experience we want for our guests, and we appreciate you being so patient with us through the multiple re-bookings of The Grinch and The Princess and the Frog.

We are getting your refund for both tickets processed right away. You should receive a confirmation receipt shortly, and the funds will appear back in your account according to your bank's standard processing times.

While we missed the chance to host you this time, we hope we can make it up to you in the future.

Warm regards,

Sam

Customer Support

On Fri, Mar 20, 2026 at 12:24 AM Tina Gutierrez <gutierrez.teen@gmail.com> wrote:

To whom it may concern,

I have been trying to get a showing since December 6th , 2025 with my initial selection being “The Grinch That Stole Christmas.” I have since settled for and re-booked two different showings of “The Princess and the Frog” only for that to be cancelled both times as well. I have/had a reservation for two. 

At this point, I would like to proceed with please refunding my tickets for this inconvenience. I would have loved to attend but this is not very sufficient planning since I cannot foresee the possibility of actually getting the chance to attend.

Thank you for understanding,

Tina Gutierrez

On Fri, Feb 20, 2026 at 09:55 Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Tina,

Please see below for the email sent to you on 2/16 and let us know how you'd like to proceed! There is a chance this message ended up in your spam folder. Looking forward to hearing from you!

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend.   Due to unforeseen circumstances the shows February 20th & February 21st have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’re excited to offer you a new showtime below so you can still enjoy The Princess and the Frog.   April 10, 6:30PM April 11, 1:30PM & 6:30PM April 12, 1:30PM & 6:30PM   At your earliest convenience, please let us know which option you prefer, and we’ll follow up with you.   We’d also be happy to move your reservation to one of the Fork n’ Film showtimes below. Just let us know which one you prefer, and we’ll take care of the rest.   Ratatouille May 15, 6:30PM May 16, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

Hi Tina,

I am working to find out exactly where your refund stands and when you can expect them to be completed. Please rest assured that I will absolutely make sure you receive the final confirmations and receipts the moment everything is finalized.

Thank you so much for your incredible patience and understanding while I track this down for you. I will follow up with you just as soon as I have a concrete update!

Warmly,
Sam 

Customer Support

On Sat, May 23, 2026 at 1:52 PM Tina Gutierrez <gutierrez.teen@gmail.com> wrote:

Hi Sam,

Thank you for the response and the screenshot. It’s been over a month now, I haven’t received the confirmation email. Just following up?

- Tina Gutierrez

On Wed, Apr 8, 2026 at 11:33 Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Tina,

Thank you for reaching out and for your patience as we work through this. I completely understand wanting to verify those details!

I have pasted a screenshot below of the account information we have on file for your refund. Please take a look and let me know if everything matches your records.

Regarding the timing, I want to be very transparent with you - because we are a very small team manually processing these refunds, it is taking a bit longer than we originally anticipated. We truly appreciate your grace while we navigate the backlog; please know we’re working as quickly as we can to finalize everything on our end.

Once the transaction is fully cleared by our system, you should receive that confirmation email immediately. Thank you again for hanging in there with us!

Warm regards,

Sam

Customer Support

On Sun, Apr 5, 2026 at 2:34 PM Tina Gutierrez <gutierrez.teen@gmail.com> wrote:

Hi Sam,

I’m just following up on my refund. I never received a confirmation email, nor have I seen the funds issued. Could you confirm what card and what date the refund was issued? 

Thank you for your help!

Tina

On Fri, Mar 20, 2026 at 08:16 Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Tina,

Thank you for reaching out, and I am so incredibly sorry for the frustration and disappointment this has caused.

It is completely understandable that you’d prefer a refund at this point. After three cancellations since December, we truly regret that we haven’t been able to get you into a showing. This is certainly not the experience we want for our guests, and we appreciate you being so patient with us through the multiple re-bookings of The Grinch and The Princess and the Frog.

We are getting your refund for both tickets processed right away. You should receive a confirmation receipt shortly, and the funds will appear back in your account according to your bank's standard processing times.

While we missed the chance to host you this time, we hope we can make it up to you in the future.

Warm regards,

Sam

Customer Support

On Fri, Mar 20, 2026 at 12:24 AM Tina Gutierrez <gutierrez.teen@gmail.com> wrote:

To whom it may concern,

I have been trying to get a showing since December 6th , 2025 with my initial selection being “The Grinch That Stole Christmas.” I have since settled for and re-booked two different showings of “The Princess and the Frog” only for that to be cancelled both times as well. I have/had a reservation for two. 

At this point, I would like to proceed with please refunding my tickets for this inconvenience. I would have loved to attend but this is not very sufficient planning since I cannot foresee the possibility of actually getting the chance to attend.

Thank you for understanding,

Tina Gutierrez

On Fri, Feb 20, 2026 at 09:55 Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Tina,

Please see below for the email sent to you on 2/16 and let us know how you'd like to proceed! There is a chance this message ended up in your spam folder. Looking forward to hearing from you!

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend.   Due to unforeseen circumstances the shows February 20th & February 21st have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’re excited to offer you a new showtime below so you can still enjoy The Princess and the Frog.   April 10, 6:30PM April 11, 1:30PM & 6:30PM April 12, 1:30PM & 6:30PM   At your earliest convenience, please let us know which option you prefer, and we’ll follow up with you.   We’d also be happy to move your reservation to one of the Fork n’ Film showtimes below. Just let us know which one you prefer, and we’ll take care of the rest.   Ratatouille May 15, 6:30PM May 16, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team