Re: Please Reply: Fork n' Film San Francisco Reservation - Important Announcement

Hi Jocelyn,

I truly appreciate you reaching out, and I hope you’re having a wonderful day! I completely understand that waiting for an update can be a bit stressful, and I want to make sure you feel fully supported.

We are escalating this for you right now. I’ve personally flagged your request with our senior team to make sure it gets the extra-special attention it deserves and is moved to the very front of the line. Your peace of mind is so important to us, and we will follow up with you shortly the moment we have more news to share.

We’re so grateful for your patience and for being such a valued part of our community - we’ll get this straightened out for you as quickly as humanly possible!

Warm regards,

Sam

Customer Support

On Wed, Mar 25, 2026 at 12:17 AM Jocelyn Rodriguez <404errorjoc@gmail.com> wrote:

Hello there, I hope this message finds you well. I was wondering if I was able to get an update on my refund process? Thank you

On Wed, Feb 25, 2026 at 2:22 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Dear Jocelyn,

I want to sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

Please know this decision was made only after every possible option was considered. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take a little longer than usual as we’re currently managing a high volume, but we’ll be sure to keep you updated along the way.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Alex

On Tue, Feb 24, 2026 at 12:59 PM Jocelyn Rodriguez <404errorjoc@gmail.com> wrote:

I see, that is OK! However, at this point is it possible to just request a refund?  I’m not sure if I’m able to constantly move around my schedule for these last minute changes :( 

On Tue, Feb 24, 2026 at 9:43 AM Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Ratatouille this weekend. Due to unforeseen circumstances the shows on February 27th and February 28th have been canceled. We understand this may be d‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

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Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Ratatouille this weekend.   Due to unforeseen circumstances the shows on February 27th and February 28th have been canceled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d are happy to move your reservation to one of the Fork n’ Film showtimes below. Just let us know which one you prefer, and we’ll take care of the rest.   The Princess and the Frog April 10, 6:30PM April 11, 1:30PM April 12, 1:30PM & 6:30PM Coco May 2, 1:30PM & 6:30PM May 3, 1:30PM & 6:30PM Cloudy with a Chance of Meatballs May 9, 6:30PM Ratatouille May 16, 6:30PM Lilo & Stitch May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll follow up with you.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

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Ok! I appreciate that very much! God bless. 

On Wed, Mar 25, 2026 at 11:29 AM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Jocelyn,

I truly appreciate you reaching out, and I hope you’re having a wonderful day! I completely understand that waiting for an update can be a bit stressful, and I want to make sure you feel fully supported.

We are escalating this for you right now. I’ve personally flagged your request with our senior team to make sure it gets the extra-special attention it deserves and is moved to the very front of the line. Your peace of mind is so important to us, and we will follow up with you shortly the moment we have more news to share.

We’re so grateful for your patience and for being such a valued part of our community - we’ll get this straightened out for you as quickly as humanly possible!

Warm regards,

Sam

Customer Support

On Wed, Mar 25, 2026 at 12:17 AM Jocelyn Rodriguez <404errorjoc@gmail.com> wrote:

Hello there, I hope this message finds you well. I was wondering if I was able to get an update on my refund process? Thank you

On Wed, Feb 25, 2026 at 2:22 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Dear Jocelyn,

I want to sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

Please know this decision was made only after every possible option was considered. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take a little longer than usual as we’re currently managing a high volume, but we’ll be sure to keep you updated along the way.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Alex

On Tue, Feb 24, 2026 at 12:59 PM Jocelyn Rodriguez <404errorjoc@gmail.com> wrote:

I see, that is OK! However, at this point is it possible to just request a refund?  I’m not sure if I’m able to constantly move around my schedule for these last minute changes :( 

On Tue, Feb 24, 2026 at 9:43 AM Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Ratatouille this weekend. Due to unforeseen circumstances the shows on February 27th and February 28th have been canceled. We understand this may be d‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Ratatouille this weekend.   Due to unforeseen circumstances the shows on February 27th and February 28th have been canceled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d are happy to move your reservation to one of the Fork n’ Film showtimes below. Just let us know which one you prefer, and we’ll take care of the rest.   The Princess and the Frog April 10, 6:30PM April 11, 1:30PM April 12, 1:30PM & 6:30PM Coco May 2, 1:30PM & 6:30PM May 3, 1:30PM & 6:30PM Cloudy with a Chance of Meatballs May 9, 6:30PM Ratatouille May 16, 6:30PM Lilo & Stitch May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll follow up with you.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.