Re: Ticket Question

Hi Maya,

Thank you for touching base. Waiting over a month is a long time, and I appreciate you staying in touch with us.

I am checking on the status of your refund right now to see exactly where it is in our processing queue. There is nothing further you need to do on your end; I’m taking care of the legwork here to make sure everything is moving forward.

I’ll follow up with you as soon as I have a concrete update. Thank you so much for your patience!

Warm regards,

Sam

Customer Support

On Wed, Apr 1, 2026 at 9:55 AM Maya Narvaez <mlnarvaez3@gmail.com> wrote:

Good morning, 

I wanted to follow up on my refund, as it has now been over a month. 

If you can please tell me the status of my refund, and/or what needs to be done further. 

Thank you, 

Maya 

On Sat, Feb 28, 2026 at 8:24 AM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hello Maya,

I completely understand. Your order has been flagged for a full refund of $204.98. Once your refund is processed, we will reach back out with an update and a copy of your refund receipt. 

If there is anything we can help you with in the meantime, please let us know.

Warm regards,

Sierra

On Fri, Feb 27, 2026 at 1:59 PM Maya Narvaez <mlnarvaez3@gmail.com> wrote:

Alex, 

At this time I think it would be best to move forward with the refund. We have already taken off time from work on two separate occasions for the event to be cancelled and I am concerned this will happen a third time. 

As much as we were excited to attend this event, especially with a movie like Ratatouille, I think it would best have the tickets refunded.

If you can please send a confirmation that this email was received.  

Thank you,

Maya 

On Wed, Feb 25, 2026 at 1:23 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Dear Maya,

I want to sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

Please know this decision was made only after every possible option was considered. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take a little longer than usual as we’re currently managing a high volume, but we’ll be sure to keep you updated along the way.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Alex

On Wed, Feb 25, 2026 at 1:15 PM Maya Narvaez <mlnarvaez3@gmail.com> wrote:

Hello Alex, 

I was informed my scheduled movie was canceled for a second time, I would like to request a refund. 

Thank you,

Maya

On Wed, Feb 25, 2026 at 12:42 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Maya,

Thank you for reaching out. How can I assist you with your tickets?

Best regards,

Alex

On Wed, Feb 25, 2026 at 11:04 AM Maya Narvaez <mlnarvaez3@gmail.com> wrote:

Good morning, 

I would like to follow up about my tickets. If someone can please give me a call at your earliest convenience. 

Thank you,

Maya Narvaez

209-406-0475 

Hi Maya,

Thank you so much for reaching out to check in, and please accept our most sincere apologies for the delay and for how frustrating this wait must be, especially after three months and multiple cancellations.

I want to be completely transparent with you: we are a very small team manually processing every single refund ourselves. Because we are doing this one by one, it is taking us quite a bit longer than we would like to get through the queue, but please rest assured that we are moving as quickly as we possibly can to get this resolved for you.

Your refund is incredibly important to us, and we truly appreciate your immense patience and understanding while we work to get this squared away. I will keep a close eye on your account and make sure everything is pushed through as soon as possible.

Warm regards,

Sam

Customer Support

On Sun, May 24, 2026 at 1:53 PM Maya Narvaez <mlnarvaez3@gmail.com> wrote:

Good afternoon, 

I am following up for a second time as it has now been nearly three months since I requested a refund for the movie that was cancelled twice. 

May I please have an update and ETA as to when my refund will be issued. 

Thank you

Maya Narvaez 

On Thu, Apr 2, 2026 at 1:18 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Maya,

Thank you for touching base. Waiting over a month is a long time, and I appreciate you staying in touch with us.

I am checking on the status of your refund right now to see exactly where it is in our processing queue. There is nothing further you need to do on your end; I’m taking care of the legwork here to make sure everything is moving forward.

I’ll follow up with you as soon as I have a concrete update. Thank you so much for your patience!

Warm regards,

Sam

Customer Support

On Wed, Apr 1, 2026 at 9:55 AM Maya Narvaez <mlnarvaez3@gmail.com> wrote:

Good morning, 

I wanted to follow up on my refund, as it has now been over a month. 

If you can please tell me the status of my refund, and/or what needs to be done further. 

Thank you, 

Maya 

On Sat, Feb 28, 2026 at 8:24 AM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hello Maya,

I completely understand. Your order has been flagged for a full refund of $204.98. Once your refund is processed, we will reach back out with an update and a copy of your refund receipt. 

If there is anything we can help you with in the meantime, please let us know.

Warm regards,

Sierra

On Fri, Feb 27, 2026 at 1:59 PM Maya Narvaez <mlnarvaez3@gmail.com> wrote:

Alex, 

At this time I think it would be best to move forward with the refund. We have already taken off time from work on two separate occasions for the event to be cancelled and I am concerned this will happen a third time. 

As much as we were excited to attend this event, especially with a movie like Ratatouille, I think it would best have the tickets refunded.

If you can please send a confirmation that this email was received.  

Thank you,

Maya 

On Wed, Feb 25, 2026 at 1:23 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Dear Maya,

I want to sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

Please know this decision was made only after every possible option was considered. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take a little longer than usual as we’re currently managing a high volume, but we’ll be sure to keep you updated along the way.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Alex

On Wed, Feb 25, 2026 at 1:15 PM Maya Narvaez <mlnarvaez3@gmail.com> wrote:

Hello Alex, 

I was informed my scheduled movie was canceled for a second time, I would like to request a refund. 

Thank you,

Maya

On Wed, Feb 25, 2026 at 12:42 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Maya,

Thank you for reaching out. How can I assist you with your tickets?

Best regards,

Alex

On Wed, Feb 25, 2026 at 11:04 AM Maya Narvaez <mlnarvaez3@gmail.com> wrote:

Good morning, 

I would like to follow up about my tickets. If someone can please give me a call at your earliest convenience. 

Thank you,

Maya Narvaez

209-406-0475