Re: Please Reply: Fork n' Film San Francisco Reservation - Important Announcement



Hi Samantha,

Thank you so much for reaching out and for your continued patience. I completely hear you - I know it’s been two weeks, and I truly appreciate you hanging in there with us.

I am looking into this for you right now to see exactly where we are. Please know that we are a very small team manually processing each of these requests to ensure everything is handled correctly, so your grace means the world to us while we work through the queue.

I’ll get back to you with an update as quickly as I can!

Warm regards,

Sam

Customer Support

On Fri, Mar 13, 2026 at 9:14 PM Samantha Persaud <samantha.persaud@aol.com> wrote:

Hi,

I wanted to follow up because it’s been two weeks.

Thank you,

Samantha

Sent from my iPhone

On Feb 28, 2026, at 8:50 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Samantha,

We completely understand. Your order has been flagged for a full refund of $204.98. Once processed, we will follow up with an update and a copy of your refund receipt. 

If there is anything we can help you with in the meantime, please let us know.

Warm regards,

Sierra

On Sat, Feb 28, 2026 at 2:41 AM Samantha Persaud <samantha.persaud@aol.com> wrote:

Hi Alex,

Since I already have a separate ticket for another event I would like a refund to my original payment method.

Thank you,

Samantha 

Sent from my iPhone

On Feb 25, 2026, at 11:59 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Dear Samantha,

I sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

Please know we made this decision only after considering every possible option. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take longer than usual because we are currently managing a high volume, but we’ll keep you updated.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Alex

On Wed, Feb 25, 2026 at 11:51 AM Samantha Persaud <samantha.persaud@aol.com> wrote:

Hi,

Can I please be refunded to my original payment method given the show is canceled?

Best,

Samantha 

On Feb 24, 2026, at 9:42 AM, Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Ratatouille this weekend. Due to unforeseen circumstances the shows on February 27th and February 28th have been canceled. We understand this may be d‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Ratatouille this weekend.   Due to unforeseen circumstances the shows on February 27th and February 28th have been canceled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d are happy to move your reservation to one of the Fork n’ Film showtimes below. Just let us know which one you prefer, and we’ll take care of the rest.   The Princess and the Frog April 10, 6:30PM April 11, 1:30PM April 12, 1:30PM & 6:30PM Coco May 2, 1:30PM & 6:30PM May 3, 1:30PM & 6:30PM Cloudy with a Chance of Meatballs May 9, 6:30PM Ratatouille May 16, 6:30PM Lilo & Stitch May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll follow up with you.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.



Hi Samantha,

Thank you so much for following up, and I truly appreciate you staying patient with us.

I am so sorry for the delay and for any frustration this has caused. Please know that we are actively working on your refund right now. I’m doing everything in my power to make sure this gets resolved for you as quickly as possible.

I’ll send you another update the moment I have more news. Thanks again for bearing with us!

Warm regards,

Sam

Customer Support

On Wed, Apr 15, 2026 at 7:25 PM Samantha Persaud <samantha.persaud@aol.com> wrote:

Hi Sam,

I wanted to follow up again because I still have not received a refund and it’s been almost a month since I last reached out.

Best,

Samantha 

On Mar 17, 2026, at 7:41 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Samantha,

Thank you so much for reaching out and for your continued patience. I completely hear you - I know it’s been two weeks, and I truly appreciate you hanging in there with us.

I am looking into this for you right now to see exactly where we are. Please know that we are a very small team manually processing each of these requests to ensure everything is handled correctly, so your grace means the world to us while we work through the queue.

I’ll get back to you with an update as quickly as I can!

Warm regards,

Sam

Customer Support

On Fri, Mar 13, 2026 at 9:14 PM Samantha Persaud <samantha.persaud@aol.com> wrote:

Hi,

I wanted to follow up because it’s been two weeks.

Thank you,

Samantha

Sent from my iPhone

On Feb 28, 2026, at 8:50 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Samantha,

We completely understand. Your order has been flagged for a full refund of $204.98. Once processed, we will follow up with an update and a copy of your refund receipt. 

If there is anything we can help you with in the meantime, please let us know.

Warm regards,

Sierra

On Sat, Feb 28, 2026 at 2:41 AM Samantha Persaud <samantha.persaud@aol.com> wrote:

Hi Alex,

Since I already have a separate ticket for another event I would like a refund to my original payment method.

Thank you,

Samantha 

Sent from my iPhone

On Feb 25, 2026, at 11:59 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Dear Samantha,

I sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

Please know we made this decision only after considering every possible option. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take longer than usual because we are currently managing a high volume, but we’ll keep you updated.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Alex

On Wed, Feb 25, 2026 at 11:51 AM Samantha Persaud <samantha.persaud@aol.com> wrote:

Hi,

Can I please be refunded to my original payment method given the show is canceled?

Best,

Samantha 

On Feb 24, 2026, at 9:42 AM, Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Ratatouille this weekend. Due to unforeseen circumstances the shows on February 27th and February 28th have been canceled. We understand this may be d‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Ratatouille this weekend.   Due to unforeseen circumstances the shows on February 27th and February 28th have been canceled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d are happy to move your reservation to one of the Fork n’ Film showtimes below. Just let us know which one you prefer, and we’ll take care of the rest.   The Princess and the Frog April 10, 6:30PM April 11, 1:30PM April 12, 1:30PM & 6:30PM Coco May 2, 1:30PM & 6:30PM May 3, 1:30PM & 6:30PM Cloudy with a Chance of Meatballs May 9, 6:30PM Ratatouille May 16, 6:30PM Lilo & Stitch May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll follow up with you.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.