Re: Please Reply: Fork n' Film San Francisco Reservation - Important Announcement

Thank you so much for the update!

On Wed, Mar 11, 2026 at 3:19 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Marisol,

Thank you for checking back in with us! I completely understand that you’re eager to see this finalized, especially after we’ve been in touch over the last few days.

I wanted to let you know that I am currently checking on the status of your refund with our billing queue. Because we are processing these manually to ensure everything is handled correctly, it can sometimes take a short window for the update to reflect in our system.

I’m keeping a close eye on this for you and will reach out the very moment I have a confirmed update or a transaction number to share.

Thank you again for your patience and for sticking with us!

Warm regards,

Sam

Customer Support

On Fri, Mar 6, 2026 at 7:28 PM Marisol Martinez <marisollmartiinez44@gmail.com> wrote:

Hello, I was just wanting an update on the refund as it been a few days now and I haven’t heard anything back. Please let me know at your earliest convenience. Thank you 

On Fri, Feb 27, 2026 at 10:01 AM Marisol Martinez <marisollmartiinez44@gmail.com> wrote:

That's great, thank you very much.

On Fri, Feb 27, 2026 at 9:28 AM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Marisol,

Thank you for letting me know. I have flagged your order for a full refund of $409.98. As soon as your refund is processed, we will reach back out with an update and a copy of your refund receipt. 

If there is anything we can help you with in the meantime, please let us know!

Warm regards,

Sierra

On Fri, Feb 27, 2026 at 10:08 AM Marisol Martinez <marisollmartiinez44@gmail.com> wrote:

Hello, thank you for reaching out so fast, that would be great I think at the moment I’ll just move forwards with a refund for my tickets :) l

On Fri, Feb 27, 2026 at 8:59 AM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hello Marisol,

Thanks for getting back to us. I completely understand that you are not interested in any of the events listed. If you would like to wait for more shows to be announced, I am more than happy to provide you with a 100% credit for your tickets. Your credit won't expire so you can hold onto it until we announce a show that works for you. Princess and the Frog is one of our favorites, so it's very likely we will add more dates sometime in the future. 

However, if you would still prefer a refund, we are more than happy to accommodate your request. Just let me know how you would like to proceed. I look forward to hearing from you!

Warm regards,

Sierra

On Thu, Feb 26, 2026 at 7:17 PM Marisol Martinez <marisollmartiinez44@gmail.com> wrote:

Hello, is there any chance I can just get a refund for my tickets? None of this shows get my attention 

On Mon, Feb 16, 2026 at 7:40 PM Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend. Due to unforeseen circumstances the shows February 20th & February 21st have been cancelled. We understand‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend.   Due to unforeseen circumstances the shows February 20th & February 21st have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’re excited to offer you a new showtime below so you can still enjoy The Princess and the Frog.   April 10, 6:30PM April 11, 1:30PM & 6:30PM April 12, 1:30PM & 6:30PM   At your earliest convenience, please let us know which option you prefer, and we’ll follow up with you.   We’d also be happy to move your reservation to one of the Fork n’ Film showtimes below. Just let us know which one you prefer, and we’ll take care of the rest.   Ratatouille May 15, 6:30PM May 16, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Hi Marisol,

I truly appreciate you following up, and I want to thank you for your continued patience while we get this sorted out.

I am actively checking on the status of your request right now to see exactly where we are in the processing queue. I also wanted to personally confirm that I have received your additional refund request for the Little Mermaid tickets. I'm making sure both of these are bundled together so nothing gets missed and we can get this fully resolved for you in one go.

I’m keeping a close watch on this and will be back in touch the very moment I have a concrete update for you!

Warm regards,

Sam

Customer Support

On Wed, Apr 1, 2026 at 4:41 PM Marisol Martinez <marisollmartiinez44@gmail.com> wrote:

Hello, any update on this?

On Wed, Mar 11, 2026 at 3:20 PM Marisol Martinez <marisollmartiinez44@gmail.com> wrote:

Thank you so much for the update!

On Wed, Mar 11, 2026 at 3:19 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Marisol,

Thank you for checking back in with us! I completely understand that you’re eager to see this finalized, especially after we’ve been in touch over the last few days.

I wanted to let you know that I am currently checking on the status of your refund with our billing queue. Because we are processing these manually to ensure everything is handled correctly, it can sometimes take a short window for the update to reflect in our system.

I’m keeping a close eye on this for you and will reach out the very moment I have a confirmed update or a transaction number to share.

Thank you again for your patience and for sticking with us!

Warm regards,

Sam

Customer Support

On Fri, Mar 6, 2026 at 7:28 PM Marisol Martinez <marisollmartiinez44@gmail.com> wrote:

Hello, I was just wanting an update on the refund as it been a few days now and I haven’t heard anything back. Please let me know at your earliest convenience. Thank you 

On Fri, Feb 27, 2026 at 10:01 AM Marisol Martinez <marisollmartiinez44@gmail.com> wrote:

That's great, thank you very much.

On Fri, Feb 27, 2026 at 9:28 AM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Marisol,

Thank you for letting me know. I have flagged your order for a full refund of $409.98. As soon as your refund is processed, we will reach back out with an update and a copy of your refund receipt. 

If there is anything we can help you with in the meantime, please let us know!

Warm regards,

Sierra

On Fri, Feb 27, 2026 at 10:08 AM Marisol Martinez <marisollmartiinez44@gmail.com> wrote:

Hello, thank you for reaching out so fast, that would be great I think at the moment I’ll just move forwards with a refund for my tickets :) l

On Fri, Feb 27, 2026 at 8:59 AM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hello Marisol,

Thanks for getting back to us. I completely understand that you are not interested in any of the events listed. If you would like to wait for more shows to be announced, I am more than happy to provide you with a 100% credit for your tickets. Your credit won't expire so you can hold onto it until we announce a show that works for you. Princess and the Frog is one of our favorites, so it's very likely we will add more dates sometime in the future. 

However, if you would still prefer a refund, we are more than happy to accommodate your request. Just let me know how you would like to proceed. I look forward to hearing from you!

Warm regards,

Sierra

On Thu, Feb 26, 2026 at 7:17 PM Marisol Martinez <marisollmartiinez44@gmail.com> wrote:

Hello, is there any chance I can just get a refund for my tickets? None of this shows get my attention 

On Mon, Feb 16, 2026 at 7:40 PM Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend. Due to unforeseen circumstances the shows February 20th & February 21st have been cancelled. We understand‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend.   Due to unforeseen circumstances the shows February 20th & February 21st have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’re excited to offer you a new showtime below so you can still enjoy The Princess and the Frog.   April 10, 6:30PM April 11, 1:30PM & 6:30PM April 12, 1:30PM & 6:30PM   At your earliest convenience, please let us know which option you prefer, and we’ll follow up with you.   We’d also be happy to move your reservation to one of the Fork n’ Film showtimes below. Just let us know which one you prefer, and we’ll take care of the rest.   Ratatouille May 15, 6:30PM May 16, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Thank you so much for the update!

On Thu, Apr 2, 2026 at 1:27 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Marisol,

I truly appreciate you following up, and I want to thank you for your continued patience while we get this sorted out.

I am actively checking on the status of your request right now to see exactly where we are in the processing queue. I also wanted to personally confirm that I have received your additional refund request for the Little Mermaid tickets. I'm making sure both of these are bundled together so nothing gets missed and we can get this fully resolved for you in one go.

I’m keeping a close watch on this and will be back in touch the very moment I have a concrete update for you!

Warm regards,

Sam

Customer Support

On Wed, Apr 1, 2026 at 4:41 PM Marisol Martinez <marisollmartiinez44@gmail.com> wrote:

Hello, any update on this?

On Wed, Mar 11, 2026 at 3:20 PM Marisol Martinez <marisollmartiinez44@gmail.com> wrote:

Thank you so much for the update!

On Wed, Mar 11, 2026 at 3:19 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Marisol,

Thank you for checking back in with us! I completely understand that you’re eager to see this finalized, especially after we’ve been in touch over the last few days.

I wanted to let you know that I am currently checking on the status of your refund with our billing queue. Because we are processing these manually to ensure everything is handled correctly, it can sometimes take a short window for the update to reflect in our system.

I’m keeping a close eye on this for you and will reach out the very moment I have a confirmed update or a transaction number to share.

Thank you again for your patience and for sticking with us!

Warm regards,

Sam

Customer Support

On Fri, Mar 6, 2026 at 7:28 PM Marisol Martinez <marisollmartiinez44@gmail.com> wrote:

Hello, I was just wanting an update on the refund as it been a few days now and I haven’t heard anything back. Please let me know at your earliest convenience. Thank you 

On Fri, Feb 27, 2026 at 10:01 AM Marisol Martinez <marisollmartiinez44@gmail.com> wrote:

That's great, thank you very much.

On Fri, Feb 27, 2026 at 9:28 AM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Marisol,

Thank you for letting me know. I have flagged your order for a full refund of $409.98. As soon as your refund is processed, we will reach back out with an update and a copy of your refund receipt. 

If there is anything we can help you with in the meantime, please let us know!

Warm regards,

Sierra

On Fri, Feb 27, 2026 at 10:08 AM Marisol Martinez <marisollmartiinez44@gmail.com> wrote:

Hello, thank you for reaching out so fast, that would be great I think at the moment I’ll just move forwards with a refund for my tickets :) l

On Fri, Feb 27, 2026 at 8:59 AM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hello Marisol,

Thanks for getting back to us. I completely understand that you are not interested in any of the events listed. If you would like to wait for more shows to be announced, I am more than happy to provide you with a 100% credit for your tickets. Your credit won't expire so you can hold onto it until we announce a show that works for you. Princess and the Frog is one of our favorites, so it's very likely we will add more dates sometime in the future. 

However, if you would still prefer a refund, we are more than happy to accommodate your request. Just let me know how you would like to proceed. I look forward to hearing from you!

Warm regards,

Sierra

On Thu, Feb 26, 2026 at 7:17 PM Marisol Martinez <marisollmartiinez44@gmail.com> wrote:

Hello, is there any chance I can just get a refund for my tickets? None of this shows get my attention 

On Mon, Feb 16, 2026 at 7:40 PM Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend. Due to unforeseen circumstances the shows February 20th & February 21st have been cancelled. We understand‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend.   Due to unforeseen circumstances the shows February 20th & February 21st have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’re excited to offer you a new showtime below so you can still enjoy The Princess and the Frog.   April 10, 6:30PM April 11, 1:30PM & 6:30PM April 12, 1:30PM & 6:30PM   At your earliest convenience, please let us know which option you prefer, and we’ll follow up with you.   We’d also be happy to move your reservation to one of the Fork n’ Film showtimes below. Just let us know which one you prefer, and we’ll take care of the rest.   Ratatouille May 15, 6:30PM May 16, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Hi Marisol,

Good morning! Thank you so much for reaching out to check in.

I am so sorry for the delay in providing you with an update. I am checking in with our finance lead right now to get the latest status on this for you. I will be sure to follow up as soon as I hear back from them. Thank you so much for your continued patience!

Warm Regards,

Sam

Customer Support

On Mon, Apr 27, 2026 at 11:41 AM Marisol Martinez <marisollmartiinez44@gmail.com> wrote:

Hi good morning, any update on this?

On Thu, Apr 2, 2026 at 5:36 PM Marisol Martinez <marisollmartiinez44@gmail.com> wrote:

Thank you so much for the update!

On Thu, Apr 2, 2026 at 1:27 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Marisol,

I truly appreciate you following up, and I want to thank you for your continued patience while we get this sorted out.

I am actively checking on the status of your request right now to see exactly where we are in the processing queue. I also wanted to personally confirm that I have received your additional refund request for the Little Mermaid tickets. I'm making sure both of these are bundled together so nothing gets missed and we can get this fully resolved for you in one go.

I’m keeping a close watch on this and will be back in touch the very moment I have a concrete update for you!

Warm regards,

Sam

Customer Support

On Wed, Apr 1, 2026 at 4:41 PM Marisol Martinez <marisollmartiinez44@gmail.com> wrote:

Hello, any update on this?

On Wed, Mar 11, 2026 at 3:20 PM Marisol Martinez <marisollmartiinez44@gmail.com> wrote:

Thank you so much for the update!

On Wed, Mar 11, 2026 at 3:19 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Marisol,

Thank you for checking back in with us! I completely understand that you’re eager to see this finalized, especially after we’ve been in touch over the last few days.

I wanted to let you know that I am currently checking on the status of your refund with our billing queue. Because we are processing these manually to ensure everything is handled correctly, it can sometimes take a short window for the update to reflect in our system.

I’m keeping a close eye on this for you and will reach out the very moment I have a confirmed update or a transaction number to share.

Thank you again for your patience and for sticking with us!

Warm regards,

Sam

Customer Support

On Fri, Mar 6, 2026 at 7:28 PM Marisol Martinez <marisollmartiinez44@gmail.com> wrote:

Hello, I was just wanting an update on the refund as it been a few days now and I haven’t heard anything back. Please let me know at your earliest convenience. Thank you 

On Fri, Feb 27, 2026 at 10:01 AM Marisol Martinez <marisollmartiinez44@gmail.com> wrote:

That's great, thank you very much.

On Fri, Feb 27, 2026 at 9:28 AM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Marisol,

Thank you for letting me know. I have flagged your order for a full refund of $409.98. As soon as your refund is processed, we will reach back out with an update and a copy of your refund receipt. 

If there is anything we can help you with in the meantime, please let us know!

Warm regards,

Sierra

On Fri, Feb 27, 2026 at 10:08 AM Marisol Martinez <marisollmartiinez44@gmail.com> wrote:

Hello, thank you for reaching out so fast, that would be great I think at the moment I’ll just move forwards with a refund for my tickets :) l

On Fri, Feb 27, 2026 at 8:59 AM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hello Marisol,

Thanks for getting back to us. I completely understand that you are not interested in any of the events listed. If you would like to wait for more shows to be announced, I am more than happy to provide you with a 100% credit for your tickets. Your credit won't expire so you can hold onto it until we announce a show that works for you. Princess and the Frog is one of our favorites, so it's very likely we will add more dates sometime in the future. 

However, if you would still prefer a refund, we are more than happy to accommodate your request. Just let me know how you would like to proceed. I look forward to hearing from you!

Warm regards,

Sierra

On Thu, Feb 26, 2026 at 7:17 PM Marisol Martinez <marisollmartiinez44@gmail.com> wrote:

Hello, is there any chance I can just get a refund for my tickets? None of this shows get my attention 

On Mon, Feb 16, 2026 at 7:40 PM Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend. Due to unforeseen circumstances the shows February 20th & February 21st have been cancelled. We understand‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend.   Due to unforeseen circumstances the shows February 20th & February 21st have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’re excited to offer you a new showtime below so you can still enjoy The Princess and the Frog.   April 10, 6:30PM April 11, 1:30PM & 6:30PM April 12, 1:30PM & 6:30PM   At your earliest convenience, please let us know which option you prefer, and we’ll follow up with you.   We’d also be happy to move your reservation to one of the Fork n’ Film showtimes below. Just let us know which one you prefer, and we’ll take care of the rest.   Ratatouille May 15, 6:30PM May 16, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Hi Marisol,

Thank you for following up with us!

Please accept our apologies for the delay in getting back to you. We are a very small team here, so it can sometimes take us a little extra time to get through our messages, but we truly appreciate your patience and understanding.

I'm following up with the billing department now and I will get back to you as quickly as possible.

Thank you again for your grace and support!

Warm regards,
Sam
Customer Support

On Sun, May 17, 2026 at 6:36 PM Marisol Martinez <marisollmartiinez44@gmail.com> wrote:

Hello, any new updates on this ?? 

On Thu, May 7, 2026 at 9:27 AM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Marisol,

Good morning! Thank you so much for reaching out to check in.

I am so sorry for the delay in providing you with an update. I am checking in with our finance lead right now to get the latest status on this for you. I will be sure to follow up as soon as I hear back from them. Thank you so much for your continued patience!

Warm Regards,

Sam

Customer Support

On Mon, Apr 27, 2026 at 11:41 AM Marisol Martinez <marisollmartiinez44@gmail.com> wrote:

Hi good morning, any update on this?

On Thu, Apr 2, 2026 at 5:36 PM Marisol Martinez <marisollmartiinez44@gmail.com> wrote:

Thank you so much for the update!

On Thu, Apr 2, 2026 at 1:27 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Marisol,

I truly appreciate you following up, and I want to thank you for your continued patience while we get this sorted out.

I am actively checking on the status of your request right now to see exactly where we are in the processing queue. I also wanted to personally confirm that I have received your additional refund request for the Little Mermaid tickets. I'm making sure both of these are bundled together so nothing gets missed and we can get this fully resolved for you in one go.

I’m keeping a close watch on this and will be back in touch the very moment I have a concrete update for you!

Warm regards,

Sam

Customer Support

On Wed, Apr 1, 2026 at 4:41 PM Marisol Martinez <marisollmartiinez44@gmail.com> wrote:

Hello, any update on this?

On Wed, Mar 11, 2026 at 3:20 PM Marisol Martinez <marisollmartiinez44@gmail.com> wrote:

Thank you so much for the update!

On Wed, Mar 11, 2026 at 3:19 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Marisol,

Thank you for checking back in with us! I completely understand that you’re eager to see this finalized, especially after we’ve been in touch over the last few days.

I wanted to let you know that I am currently checking on the status of your refund with our billing queue. Because we are processing these manually to ensure everything is handled correctly, it can sometimes take a short window for the update to reflect in our system.

I’m keeping a close eye on this for you and will reach out the very moment I have a confirmed update or a transaction number to share.

Thank you again for your patience and for sticking with us!

Warm regards,

Sam

Customer Support

On Fri, Mar 6, 2026 at 7:28 PM Marisol Martinez <marisollmartiinez44@gmail.com> wrote:

Hello, I was just wanting an update on the refund as it been a few days now and I haven’t heard anything back. Please let me know at your earliest convenience. Thank you 

On Fri, Feb 27, 2026 at 10:01 AM Marisol Martinez <marisollmartiinez44@gmail.com> wrote:

That's great, thank you very much.

On Fri, Feb 27, 2026 at 9:28 AM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Marisol,

Thank you for letting me know. I have flagged your order for a full refund of $409.98. As soon as your refund is processed, we will reach back out with an update and a copy of your refund receipt. 

If there is anything we can help you with in the meantime, please let us know!

Warm regards,

Sierra

On Fri, Feb 27, 2026 at 10:08 AM Marisol Martinez <marisollmartiinez44@gmail.com> wrote:

Hello, thank you for reaching out so fast, that would be great I think at the moment I’ll just move forwards with a refund for my tickets :) l

On Fri, Feb 27, 2026 at 8:59 AM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hello Marisol,

Thanks for getting back to us. I completely understand that you are not interested in any of the events listed. If you would like to wait for more shows to be announced, I am more than happy to provide you with a 100% credit for your tickets. Your credit won't expire so you can hold onto it until we announce a show that works for you. Princess and the Frog is one of our favorites, so it's very likely we will add more dates sometime in the future. 

However, if you would still prefer a refund, we are more than happy to accommodate your request. Just let me know how you would like to proceed. I look forward to hearing from you!

Warm regards,

Sierra

On Thu, Feb 26, 2026 at 7:17 PM Marisol Martinez <marisollmartiinez44@gmail.com> wrote:

Hello, is there any chance I can just get a refund for my tickets? None of this shows get my attention 

On Mon, Feb 16, 2026 at 7:40 PM Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend. Due to unforeseen circumstances the shows February 20th & February 21st have been cancelled. We understand‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend.   Due to unforeseen circumstances the shows February 20th & February 21st have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’re excited to offer you a new showtime below so you can still enjoy The Princess and the Frog.   April 10, 6:30PM April 11, 1:30PM & 6:30PM April 12, 1:30PM & 6:30PM   At your earliest convenience, please let us know which option you prefer, and we’ll follow up with you.   We’d also be happy to move your reservation to one of the Fork n’ Film showtimes below. Just let us know which one you prefer, and we’ll take care of the rest.   Ratatouille May 15, 6:30PM May 16, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

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I totally understand that you are a small team but it’s been more than a 3 months now and I still have not gotten my refund for my tickets. And your team has been repeatedly telling me that you are checking with your financial team but yet I still don’t get any follow up on my refund. 

On Wed, May 20, 2026 at 12:12 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Marisol,

Thank you for following up with us!

Please accept our apologies for the delay in getting back to you. We are a very small team here, so it can sometimes take us a little extra time to get through our messages, but we truly appreciate your patience and understanding.

I'm following up with the billing department now and I will get back to you as quickly as possible.

Thank you again for your grace and support!

Warm regards,
Sam
Customer Support

On Sun, May 17, 2026 at 6:36 PM Marisol Martinez <marisollmartiinez44@gmail.com> wrote:

Hello, any new updates on this ?? 

On Thu, May 7, 2026 at 9:27 AM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Marisol,

Good morning! Thank you so much for reaching out to check in.

I am so sorry for the delay in providing you with an update. I am checking in with our finance lead right now to get the latest status on this for you. I will be sure to follow up as soon as I hear back from them. Thank you so much for your continued patience!

Warm Regards,

Sam

Customer Support

On Mon, Apr 27, 2026 at 11:41 AM Marisol Martinez <marisollmartiinez44@gmail.com> wrote:

Hi good morning, any update on this?

On Thu, Apr 2, 2026 at 5:36 PM Marisol Martinez <marisollmartiinez44@gmail.com> wrote:

Thank you so much for the update!

On Thu, Apr 2, 2026 at 1:27 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Marisol,

I truly appreciate you following up, and I want to thank you for your continued patience while we get this sorted out.

I am actively checking on the status of your request right now to see exactly where we are in the processing queue. I also wanted to personally confirm that I have received your additional refund request for the Little Mermaid tickets. I'm making sure both of these are bundled together so nothing gets missed and we can get this fully resolved for you in one go.

I’m keeping a close watch on this and will be back in touch the very moment I have a concrete update for you!

Warm regards,

Sam

Customer Support

On Wed, Apr 1, 2026 at 4:41 PM Marisol Martinez <marisollmartiinez44@gmail.com> wrote:

Hello, any update on this?

On Wed, Mar 11, 2026 at 3:20 PM Marisol Martinez <marisollmartiinez44@gmail.com> wrote:

Thank you so much for the update!

On Wed, Mar 11, 2026 at 3:19 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Marisol,

Thank you for checking back in with us! I completely understand that you’re eager to see this finalized, especially after we’ve been in touch over the last few days.

I wanted to let you know that I am currently checking on the status of your refund with our billing queue. Because we are processing these manually to ensure everything is handled correctly, it can sometimes take a short window for the update to reflect in our system.

I’m keeping a close eye on this for you and will reach out the very moment I have a confirmed update or a transaction number to share.

Thank you again for your patience and for sticking with us!

Warm regards,

Sam

Customer Support

On Fri, Mar 6, 2026 at 7:28 PM Marisol Martinez <marisollmartiinez44@gmail.com> wrote:

Hello, I was just wanting an update on the refund as it been a few days now and I haven’t heard anything back. Please let me know at your earliest convenience. Thank you 

On Fri, Feb 27, 2026 at 10:01 AM Marisol Martinez <marisollmartiinez44@gmail.com> wrote:

That's great, thank you very much.

On Fri, Feb 27, 2026 at 9:28 AM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Marisol,

Thank you for letting me know. I have flagged your order for a full refund of $409.98. As soon as your refund is processed, we will reach back out with an update and a copy of your refund receipt. 

If there is anything we can help you with in the meantime, please let us know!

Warm regards,

Sierra

On Fri, Feb 27, 2026 at 10:08 AM Marisol Martinez <marisollmartiinez44@gmail.com> wrote:

Hello, thank you for reaching out so fast, that would be great I think at the moment I’ll just move forwards with a refund for my tickets :) l

On Fri, Feb 27, 2026 at 8:59 AM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hello Marisol,

Thanks for getting back to us. I completely understand that you are not interested in any of the events listed. If you would like to wait for more shows to be announced, I am more than happy to provide you with a 100% credit for your tickets. Your credit won't expire so you can hold onto it until we announce a show that works for you. Princess and the Frog is one of our favorites, so it's very likely we will add more dates sometime in the future. 

However, if you would still prefer a refund, we are more than happy to accommodate your request. Just let me know how you would like to proceed. I look forward to hearing from you!

Warm regards,

Sierra

On Thu, Feb 26, 2026 at 7:17 PM Marisol Martinez <marisollmartiinez44@gmail.com> wrote:

Hello, is there any chance I can just get a refund for my tickets? None of this shows get my attention 

On Mon, Feb 16, 2026 at 7:40 PM Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend. Due to unforeseen circumstances the shows February 20th & February 21st have been cancelled. We understand‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

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Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend.   Due to unforeseen circumstances the shows February 20th & February 21st have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’re excited to offer you a new showtime below so you can still enjoy The Princess and the Frog.   April 10, 6:30PM April 11, 1:30PM & 6:30PM April 12, 1:30PM & 6:30PM   At your earliest convenience, please let us know which option you prefer, and we’ll follow up with you.   We’d also be happy to move your reservation to one of the Fork n’ Film showtimes below. Just let us know which one you prefer, and we’ll take care of the rest.   Ratatouille May 15, 6:30PM May 16, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

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