Fwd: Fork N Film Review - Princess and the Frog

Can we offer anything for this party? They received the chicken fingers instead of frog legs and took Amtrak from Baltimore. They sent a lengthy review attached below.

---------- Forwarded message ---------
From: Latosha Brown <toshabrown1@hotmail.com>
Date: Sat, Mar 21, 2026 at 4:44 PM
Subject: Re: Fork N Film Review - Princess and the Frog
To: Film Fork <newyork@forknfilm.com>
Cc: ajohns0817@gmail.com <ajohns0817@gmail.com>, Santiago Triana <santiago@forknfilm.com>, Mom <pauladb123@gmail.com>

Hello,

Do you have a status update on this matter?

I look forward to hearing from someone soon. 

Peace&Blessings

Latosha

On Mar 13, 2026, at 6:31 AM, Latosha Brown <toshabrown1@hotmail.com> wrote:

 Good Morning Sam,

Thank you for acknowledging our concerns. We look forward to hearing from you soon. 

Peace&Blessings

Latosha

On Mar 10, 2026, at 5:11 PM, Fork Film <newyork@forknfilm.com> wrote:



Dear Latosha,

Thank you so much for reaching out and sharing such a detailed account of your recent visit to our New York City location. First and foremost, I want to wish your daughter a very happy belated birthday and tell you how truly heartbroken I am to hear that what should have been a magical celebration for her fell so short of expectations. It is especially disheartening to know that your family of eight traveled all the way from Baltimore via Amtrak specifically to celebrate with us, only to be met with an experience that failed to live up to the premium standards we promise on our social media.

I have carefully reviewed the specific points and photos you shared regarding the room-temperature biscuits, the lack of chicken in the gumbo, the poor quality of the chicken fingers, and the substitution of basic donuts for our advertised beignets and King Cake. All of these details are being investigated by our culinary and management teams immediately, as this is certainly not the high-quality, perfectly-timed immersive experience you paid for.

We take your feedback regarding the discrepancy between our advertisements and your actual meal very seriously, especially given the significant investment your family made to attend this event. I am currently touching base with our leadership team to see how we can best make this up to you and your family, and I will be back in touch with you just as soon as I have a formal resolution.

Warm regards,
Sam

Customer Support

On Fri, Mar 6, 2026 at 3:43 PM Santiago Triana <santiago@forknfilm.com> wrote:

Hi Team.

I had this party of 8 who walked out extremely disappointed for the reasons described in their detailed email.

Hopefully we can address some of their concerns.

Thank you.

Santiago Triana

Event Manager

santiago@forknfilm.com

forknfilm.com

@forknfilm

---------- Forwarded message ---------
From: Latosha Brown <toshabrown1@hotmail.com>
Date: Fri, Mar 6, 2026 at 15:58
Subject: Fork N Film Review - Princess and the Frog
To: santiago@forknfilm.com <santiago@forknfilm.com>, n' Film Fork <info@forknfilm.com>
CC: ajohns0817@gmail.com <ajohns0817@gmail.com>, Mom <pauladb123@gmail.com>

Hello,

Please see the attached review of my Fork N Film experience from this past Saturday, February 28, 2026.

 

Please confirm receipt of this email.

I look forward to hearing from you soon regarding this matter.

 

Peace&Blessings

Latosha