Re: LA Shrek Event Reschedule Question



Dear Corinne,

I sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

Please know we made this decision only after considering every possible option. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take longer than usual as we’re currently managing high volume, but we’ll keep you updated.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Alex

On Mon, Mar 16, 2026 at 3:43 PM Corinne Foxx <corinnefoxx15@gmail.com> wrote:

Hi Alex, 

Thanks for your assistance! Unfortunately, neither of those dates work for me. I will just move forward with a refund of my original tickets. 

My invoice number is: 0019872

I’ve attached a copy of my invoice as well. Thank you. 

Best,

Corinne

On Mar 12, 2026, at 1:33 PM, Fork Film <losangeles@forknfilm.com> wrote:



Hi Corinne,

I have checked your reservation (Order 302Q-H7P3-KRF) and can confirm that only one ticket was booked for the June 27 event at 6:30 PM.

Would you like to move that ticket to a different date so you are able to get two seats together? We have availability on:

- July 3 at 6:30 PM

- July 4 at 1:30 PM

Please let me know how you would like to proceed.

Best regards,

Alex

On Wed, Mar 11, 2026 at 5:47 PM Corinne Foxx <corinnefoxx15@gmail.com> wrote:

 Hi there,

I originally purchased two tickets for the Shrek Fork n’ Film event on 3/14. I just received the email that the event was postponed.

I rebooked for June 27 at 6:30 PM. However, the confirmation email I received only shows one ticket, so I just wanted to check whether the QR code has both tickets or if I may have accidentally rebooked only one.

The order number is 302Q-H7P3-KRF
Order Name: Corinne Foxx.

Would you mind confirming whether my reservation includes two seats, or if I need to purchase an additional ticket?

Thank you so much for your help!

Best, 
Corinne

Hello, 

I am following up on my refund request from the cancelled Shrek screening in March. 

When will that be processed? 

Thank you!

Best,

Corinne

On Mar 17, 2026, at 10:53 AM, Fork Film <losangeles@forknfilm.com> wrote:



Dear Corinne,

I sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

Please know we made this decision only after considering every possible option. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take longer than usual as we’re currently managing high volume, but we’ll keep you updated.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Alex

On Mon, Mar 16, 2026 at 3:43 PM Corinne Foxx <corinnefoxx15@gmail.com> wrote:

Hi Alex, 

Thanks for your assistance! Unfortunately, neither of those dates work for me. I will just move forward with a refund of my original tickets. 

My invoice number is: 0019872

I’ve attached a copy of my invoice as well. Thank you. 

Best,

Corinne

On Mar 12, 2026, at 1:33 PM, Fork Film <losangeles@forknfilm.com> wrote:



Hi Corinne,

I have checked your reservation (Order 302Q-H7P3-KRF) and can confirm that only one ticket was booked for the June 27 event at 6:30 PM.

Would you like to move that ticket to a different date so you are able to get two seats together? We have availability on:

- July 3 at 6:30 PM

- July 4 at 1:30 PM

Please let me know how you would like to proceed.

Best regards,

Alex

On Wed, Mar 11, 2026 at 5:47 PM Corinne Foxx <corinnefoxx15@gmail.com> wrote:

 Hi there,

I originally purchased two tickets for the Shrek Fork n’ Film event on 3/14. I just received the email that the event was postponed.

I rebooked for June 27 at 6:30 PM. However, the confirmation email I received only shows one ticket, so I just wanted to check whether the QR code has both tickets or if I may have accidentally rebooked only one.

The order number is 302Q-H7P3-KRF
Order Name: Corinne Foxx.

Would you mind confirming whether my reservation includes two seats, or if I need to purchase an additional ticket?

Thank you so much for your help!

Best, 
Corinne