Re: Refund 3/15 SF Shrek Fork N Film

Hi Jackie,

Thank you for reaching out! We are so sorry about the postponement of the Shrek showing.

We'll get working on this right away for you. I've initiated the refund process for your ticket, and you should receive a confirmation email as soon as it has been fully processed on our end.

Once it's processed, it usually takes a few business days for the funds to appear back on your original payment method, depending on your bank.

Thank you for your patience, and we hope to see you at another show soon!

Warm regards,

Sam

Customer Support

On Sun, Mar 15, 2026 at 4:23 AM Jackie Rouse <jackieimani@gmail.com> wrote:

Hello,

I received an email regarding the postponement of my scheduled Fork N Film.

I am unable to reschedule so I'd like a refund please.

Please let me know what I may need to do and/or what to expect regarding processing of a refund.

Thanks,

Jackie 

Jacqueline Rouse (She/Her)

Digital Shelf Syndication Lead, Kenvue

University of California, Berkeley Alumni '17

jackieimani@gmail.com  

510-875-5244

Hi Sam,

Im hoping you have an update for me regarding my refund? It's been almost 3 weeks and no indication that the refund is processing 

Best,

Jacqueline Rouse (She/Her)

Digital Shelf Syndication Lead, Kenvue

University of California, Berkeley Alumni '17

jackieimani@gmail.com  

510-875-5244

On Tue, Mar 24, 2026, 11:10 AM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Jackie,

Thank you for checking in with us! I completely understand wanting to see that confirmation in your inbox, especially after we've been in touch about it.

I am checking on the status of your refund right now with our team. Since we are processing these manually in batches, I want to make sure yours is moving through the queue as expected and see exactly where it stands in the process.

I’ll get back to you as soon as I have a concrete update!

Warm regards,

Sam

Customer Support

On Mon, Mar 23, 2026 at 11:01 PM Jackie Rouse <jackieimani@gmail.com> wrote:

Hello,

Just checking in on the refund. Have you all neen able to process it? I haven't received a confirmation email yet.

Thanks,

Jacqueline Rouse (She/Her)

Digital Shelf Syndication Lead, Kenvue

University of California, Berkeley Alumni '17

jackieimani@gmail.com  

510-875-5244

On Tue, Mar 17, 2026, 7:22 AM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Jackie,

Thank you for reaching out! We are so sorry about the postponement of the Shrek showing.

We'll get working on this right away for you. I've initiated the refund process for your ticket, and you should receive a confirmation email as soon as it has been fully processed on our end.

Once it's processed, it usually takes a few business days for the funds to appear back on your original payment method, depending on your bank.

Thank you for your patience, and we hope to see you at another show soon!

Warm regards,

Sam

Customer Support

On Sun, Mar 15, 2026 at 4:23 AM Jackie Rouse <jackieimani@gmail.com> wrote:

Hello,

I received an email regarding the postponement of my scheduled Fork N Film.

I am unable to reschedule so I'd like a refund please.

Please let me know what I may need to do and/or what to expect regarding processing of a refund.

Thanks,

Jackie 

Jacqueline Rouse (She/Her)

Digital Shelf Syndication Lead, Kenvue

University of California, Berkeley Alumni '17

jackieimani@gmail.com  

510-875-5244

Hi Jackie,

Thank you so much for following up, and I truly appreciate your patience while waiting to hear back from us.

I am so sorry for the delay in getting you a definitive update on your refund. To be completely transparent with you - we are a very small, dedicated team here at Fork n’ Film, and we’re currently working through a high volume of requests. Because we want to make sure every guest is taken care of personally and accurately, it’s taking us a little bit longer than we’d like to get through our inbox.

Please know that we haven't forgotten about you! We are working as fast as humanely possible to get this processed for you. I’m personally keeping an eye on your account to ensure this move forward as quickly as possible.

Thank you for bearing with us and for being so understanding while we get this sorted. I’ll be back in touch the moment I have a confirmation for you!

Warm regards,

Sam

Customer Support

On Thu, Apr 9, 2026 at 12:26 PM Jackie Rouse <jackieimani@gmail.com> wrote:

Hi,

I haven't heard back regarding my refund from Fork n Film. Are there any updates?

Best,

Jacqueline Rouse (She/Her)

Digital Shelf Syndication Lead, Kenvue

University of California, Berkeley Alumni '17

jackieimani@gmail.com  

510-875-5244

On Wed, Apr 1, 2026 at 4:55 PM Jackie Rouse <jackieimani@gmail.com> wrote:

Hi Sam,

Im hoping you have an update for me regarding my refund? It's been almost 3 weeks and no indication that the refund is processing 

Best,

Jacqueline Rouse (She/Her)

Digital Shelf Syndication Lead, Kenvue

University of California, Berkeley Alumni '17

jackieimani@gmail.com  

510-875-5244

On Tue, Mar 24, 2026, 11:10 AM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Jackie,

Thank you for checking in with us! I completely understand wanting to see that confirmation in your inbox, especially after we've been in touch about it.

I am checking on the status of your refund right now with our team. Since we are processing these manually in batches, I want to make sure yours is moving through the queue as expected and see exactly where it stands in the process.

I’ll get back to you as soon as I have a concrete update!

Warm regards,

Sam

Customer Support

On Mon, Mar 23, 2026 at 11:01 PM Jackie Rouse <jackieimani@gmail.com> wrote:

Hello,

Just checking in on the refund. Have you all neen able to process it? I haven't received a confirmation email yet.

Thanks,

Jacqueline Rouse (She/Her)

Digital Shelf Syndication Lead, Kenvue

University of California, Berkeley Alumni '17

jackieimani@gmail.com  

510-875-5244

On Tue, Mar 17, 2026, 7:22 AM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Jackie,

Thank you for reaching out! We are so sorry about the postponement of the Shrek showing.

We'll get working on this right away for you. I've initiated the refund process for your ticket, and you should receive a confirmation email as soon as it has been fully processed on our end.

Once it's processed, it usually takes a few business days for the funds to appear back on your original payment method, depending on your bank.

Thank you for your patience, and we hope to see you at another show soon!

Warm regards,

Sam

Customer Support

On Sun, Mar 15, 2026 at 4:23 AM Jackie Rouse <jackieimani@gmail.com> wrote:

Hello,

I received an email regarding the postponement of my scheduled Fork N Film.

I am unable to reschedule so I'd like a refund please.

Please let me know what I may need to do and/or what to expect regarding processing of a refund.

Thanks,

Jackie 

Jacqueline Rouse (She/Her)

Digital Shelf Syndication Lead, Kenvue

University of California, Berkeley Alumni '17

jackieimani@gmail.com  

510-875-5244

Hi Sam,

Im checking in for am update. It has been another few weeks and no sign of my refund. 

Best,

Jackie 

Jacqueline Rouse (She/Her)

Digital Shelf Syndication Lead, Kenvue

University of California, Berkeley Alumni '17

jackieimani@gmail.com  

510-875-5244

On Thu, Apr 9, 2026, 12:17 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Jackie,

Thank you so much for following up, and I truly appreciate your patience while waiting to hear back from us.

I am so sorry for the delay in getting you a definitive update on your refund. To be completely transparent with you - we are a very small, dedicated team here at Fork n’ Film, and we’re currently working through a high volume of requests. Because we want to make sure every guest is taken care of personally and accurately, it’s taking us a little bit longer than we’d like to get through our inbox.

Please know that we haven't forgotten about you! We are working as fast as humanely possible to get this processed for you. I’m personally keeping an eye on your account to ensure this move forward as quickly as possible.

Thank you for bearing with us and for being so understanding while we get this sorted. I’ll be back in touch the moment I have a confirmation for you!

Warm regards,

Sam

Customer Support

On Thu, Apr 9, 2026 at 12:26 PM Jackie Rouse <jackieimani@gmail.com> wrote:

Hi,

I haven't heard back regarding my refund from Fork n Film. Are there any updates?

Best,

Jacqueline Rouse (She/Her)

Digital Shelf Syndication Lead, Kenvue

University of California, Berkeley Alumni '17

jackieimani@gmail.com  

510-875-5244

On Wed, Apr 1, 2026 at 4:55 PM Jackie Rouse <jackieimani@gmail.com> wrote:

Hi Sam,

Im hoping you have an update for me regarding my refund? It's been almost 3 weeks and no indication that the refund is processing 

Best,

Jacqueline Rouse (She/Her)

Digital Shelf Syndication Lead, Kenvue

University of California, Berkeley Alumni '17

jackieimani@gmail.com  

510-875-5244

On Tue, Mar 24, 2026, 11:10 AM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Jackie,

Thank you for checking in with us! I completely understand wanting to see that confirmation in your inbox, especially after we've been in touch about it.

I am checking on the status of your refund right now with our team. Since we are processing these manually in batches, I want to make sure yours is moving through the queue as expected and see exactly where it stands in the process.

I’ll get back to you as soon as I have a concrete update!

Warm regards,

Sam

Customer Support

On Mon, Mar 23, 2026 at 11:01 PM Jackie Rouse <jackieimani@gmail.com> wrote:

Hello,

Just checking in on the refund. Have you all neen able to process it? I haven't received a confirmation email yet.

Thanks,

Jacqueline Rouse (She/Her)

Digital Shelf Syndication Lead, Kenvue

University of California, Berkeley Alumni '17

jackieimani@gmail.com  

510-875-5244

On Tue, Mar 17, 2026, 7:22 AM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Jackie,

Thank you for reaching out! We are so sorry about the postponement of the Shrek showing.

We'll get working on this right away for you. I've initiated the refund process for your ticket, and you should receive a confirmation email as soon as it has been fully processed on our end.

Once it's processed, it usually takes a few business days for the funds to appear back on your original payment method, depending on your bank.

Thank you for your patience, and we hope to see you at another show soon!

Warm regards,

Sam

Customer Support

On Sun, Mar 15, 2026 at 4:23 AM Jackie Rouse <jackieimani@gmail.com> wrote:

Hello,

I received an email regarding the postponement of my scheduled Fork N Film.

I am unable to reschedule so I'd like a refund please.

Please let me know what I may need to do and/or what to expect regarding processing of a refund.

Thanks,

Jackie 

Jacqueline Rouse (She/Her)

Digital Shelf Syndication Lead, Kenvue

University of California, Berkeley Alumni '17

jackieimani@gmail.com  

510-875-5244

Hello,

I am still waiting to hear back and I must say Im extremely disappointed in the amount of time it is taking to receive my refund. Even with a small team 2 months is excessive for a refund. 

It makes me not want to purchase from Fork n Film anymore, because if I need to request a refund I may never get it. I was already disappointed in the Cancellation of my scheduled show but understood. But this refund situation is getting to be ridiculous 

Please provide me with an update on processing my refund. 

Jacqueline Rouse (She/Her)

Digital Shelf Syndication Lead, Kenvue

University of California, Berkeley Alumni '17

jackieimani@gmail.com  

510-875-5244

On Sat, May 2, 2026, 7:53 PM Jackie Rouse <jackieimani@gmail.com> wrote:

Hi Sam,

Im checking in for am update. It has been another few weeks and no sign of my refund. 

Best,

Jackie 

Jacqueline Rouse (She/Her)

Digital Shelf Syndication Lead, Kenvue

University of California, Berkeley Alumni '17

jackieimani@gmail.com  

510-875-5244

On Thu, Apr 9, 2026, 12:17 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Jackie,

Thank you so much for following up, and I truly appreciate your patience while waiting to hear back from us.

I am so sorry for the delay in getting you a definitive update on your refund. To be completely transparent with you - we are a very small, dedicated team here at Fork n’ Film, and we’re currently working through a high volume of requests. Because we want to make sure every guest is taken care of personally and accurately, it’s taking us a little bit longer than we’d like to get through our inbox.

Please know that we haven't forgotten about you! We are working as fast as humanely possible to get this processed for you. I’m personally keeping an eye on your account to ensure this move forward as quickly as possible.

Thank you for bearing with us and for being so understanding while we get this sorted. I’ll be back in touch the moment I have a confirmation for you!

Warm regards,

Sam

Customer Support

On Thu, Apr 9, 2026 at 12:26 PM Jackie Rouse <jackieimani@gmail.com> wrote:

Hi,

I haven't heard back regarding my refund from Fork n Film. Are there any updates?

Best,

Jacqueline Rouse (She/Her)

Digital Shelf Syndication Lead, Kenvue

University of California, Berkeley Alumni '17

jackieimani@gmail.com  

510-875-5244

On Wed, Apr 1, 2026 at 4:55 PM Jackie Rouse <jackieimani@gmail.com> wrote:

Hi Sam,

Im hoping you have an update for me regarding my refund? It's been almost 3 weeks and no indication that the refund is processing 

Best,

Jacqueline Rouse (She/Her)

Digital Shelf Syndication Lead, Kenvue

University of California, Berkeley Alumni '17

jackieimani@gmail.com  

510-875-5244

On Tue, Mar 24, 2026, 11:10 AM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Jackie,

Thank you for checking in with us! I completely understand wanting to see that confirmation in your inbox, especially after we've been in touch about it.

I am checking on the status of your refund right now with our team. Since we are processing these manually in batches, I want to make sure yours is moving through the queue as expected and see exactly where it stands in the process.

I’ll get back to you as soon as I have a concrete update!

Warm regards,

Sam

Customer Support

On Mon, Mar 23, 2026 at 11:01 PM Jackie Rouse <jackieimani@gmail.com> wrote:

Hello,

Just checking in on the refund. Have you all neen able to process it? I haven't received a confirmation email yet.

Thanks,

Jacqueline Rouse (She/Her)

Digital Shelf Syndication Lead, Kenvue

University of California, Berkeley Alumni '17

jackieimani@gmail.com  

510-875-5244

On Tue, Mar 17, 2026, 7:22 AM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Jackie,

Thank you for reaching out! We are so sorry about the postponement of the Shrek showing.

We'll get working on this right away for you. I've initiated the refund process for your ticket, and you should receive a confirmation email as soon as it has been fully processed on our end.

Once it's processed, it usually takes a few business days for the funds to appear back on your original payment method, depending on your bank.

Thank you for your patience, and we hope to see you at another show soon!

Warm regards,

Sam

Customer Support

On Sun, Mar 15, 2026 at 4:23 AM Jackie Rouse <jackieimani@gmail.com> wrote:

Hello,

I received an email regarding the postponement of my scheduled Fork N Film.

I am unable to reschedule so I'd like a refund please.

Please let me know what I may need to do and/or what to expect regarding processing of a refund.

Thanks,

Jackie 

Jacqueline Rouse (She/Her)

Digital Shelf Syndication Lead, Kenvue

University of California, Berkeley Alumni '17

jackieimani@gmail.com  

510-875-5244

Hi,

Have you heard from billing its been almost 3 weeks. 

Best,

Jacqueline Rouse (She/Her)

Digital Shelf Syndication Lead, Kenvue

University of California, Berkeley Alumni '17

jackieimani@gmail.com  

510-875-5244

On Thu, May 14, 2026, 11:20 AM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Jackie,

Thank you for touching base. Please accept my sincerest apologies for the delay. I am truly sorry that this experience has left you feeling disappointed in us, as that is the last thing we want for our guests.

I am checking in with our billing department right now to get a definitive update on your status and ensure this is pushed through immediately.

I value your support and your understanding regarding the initial cancellation, and I’m committed to getting this sorted out for you so we can regain your trust. I will follow up with you as soon as I have that update from billing.

Warm regards,

Sam

Customer Support

On Tue, May 12, 2026 at 12:43 PM Jackie Rouse <jackieimani@gmail.com> wrote:

Hello,

I am still waiting to hear back and I must say Im extremely disappointed in the amount of time it is taking to receive my refund. Even with a small team 2 months is excessive for a refund. 

It makes me not want to purchase from Fork n Film anymore, because if I need to request a refund I may never get it. I was already disappointed in the Cancellation of my scheduled show but understood. But this refund situation is getting to be ridiculous 

Please provide me with an update on processing my refund. 

Jacqueline Rouse (She/Her)

Digital Shelf Syndication Lead, Kenvue

University of California, Berkeley Alumni '17

jackieimani@gmail.com  

510-875-5244

On Sat, May 2, 2026, 7:53 PM Jackie Rouse <jackieimani@gmail.com> wrote:

Hi Sam,

Im checking in for am update. It has been another few weeks and no sign of my refund. 

Best,

Jackie 

Jacqueline Rouse (She/Her)

Digital Shelf Syndication Lead, Kenvue

University of California, Berkeley Alumni '17

jackieimani@gmail.com  

510-875-5244

On Thu, Apr 9, 2026, 12:17 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Jackie,

Thank you so much for following up, and I truly appreciate your patience while waiting to hear back from us.

I am so sorry for the delay in getting you a definitive update on your refund. To be completely transparent with you - we are a very small, dedicated team here at Fork n’ Film, and we’re currently working through a high volume of requests. Because we want to make sure every guest is taken care of personally and accurately, it’s taking us a little bit longer than we’d like to get through our inbox.

Please know that we haven't forgotten about you! We are working as fast as humanely possible to get this processed for you. I’m personally keeping an eye on your account to ensure this move forward as quickly as possible.

Thank you for bearing with us and for being so understanding while we get this sorted. I’ll be back in touch the moment I have a confirmation for you!

Warm regards,

Sam

Customer Support

On Thu, Apr 9, 2026 at 12:26 PM Jackie Rouse <jackieimani@gmail.com> wrote:

Hi,

I haven't heard back regarding my refund from Fork n Film. Are there any updates?

Best,

Jacqueline Rouse (She/Her)

Digital Shelf Syndication Lead, Kenvue

University of California, Berkeley Alumni '17

jackieimani@gmail.com  

510-875-5244

On Wed, Apr 1, 2026 at 4:55 PM Jackie Rouse <jackieimani@gmail.com> wrote:

Hi Sam,

Im hoping you have an update for me regarding my refund? It's been almost 3 weeks and no indication that the refund is processing 

Best,

Jacqueline Rouse (She/Her)

Digital Shelf Syndication Lead, Kenvue

University of California, Berkeley Alumni '17

jackieimani@gmail.com  

510-875-5244

On Tue, Mar 24, 2026, 11:10 AM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Jackie,

Thank you for checking in with us! I completely understand wanting to see that confirmation in your inbox, especially after we've been in touch about it.

I am checking on the status of your refund right now with our team. Since we are processing these manually in batches, I want to make sure yours is moving through the queue as expected and see exactly where it stands in the process.

I’ll get back to you as soon as I have a concrete update!

Warm regards,

Sam

Customer Support

On Mon, Mar 23, 2026 at 11:01 PM Jackie Rouse <jackieimani@gmail.com> wrote:

Hello,

Just checking in on the refund. Have you all neen able to process it? I haven't received a confirmation email yet.

Thanks,

Jacqueline Rouse (She/Her)

Digital Shelf Syndication Lead, Kenvue

University of California, Berkeley Alumni '17

jackieimani@gmail.com  

510-875-5244

On Tue, Mar 17, 2026, 7:22 AM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Jackie,

Thank you for reaching out! We are so sorry about the postponement of the Shrek showing.

We'll get working on this right away for you. I've initiated the refund process for your ticket, and you should receive a confirmation email as soon as it has been fully processed on our end.

Once it's processed, it usually takes a few business days for the funds to appear back on your original payment method, depending on your bank.

Thank you for your patience, and we hope to see you at another show soon!

Warm regards,

Sam

Customer Support

On Sun, Mar 15, 2026 at 4:23 AM Jackie Rouse <jackieimani@gmail.com> wrote:

Hello,

I received an email regarding the postponement of my scheduled Fork N Film.

I am unable to reschedule so I'd like a refund please.

Please let me know what I may need to do and/or what to expect regarding processing of a refund.

Thanks,

Jackie 

Jacqueline Rouse (She/Her)

Digital Shelf Syndication Lead, Kenvue

University of California, Berkeley Alumni '17

jackieimani@gmail.com  

510-875-5244