Follow-up on Fork & Film Experience

Hello,

Thank you again for previously reaching out and offering us another opportunity to attend Fork & Film after my last experience. I truly appreciated that gesture and the reassurance that changes had been made, particularly regarding the seating.

Unfortunately, tonight’s event ended up being very disappointing. We were again seated on backless stools, which was one of the main concerns I had expressed previously. Because of that, my back was hurting most of the evening and it made the experience very uncomfortable.

In addition, my daughter never received her first course when everyone else did. We asked multiple staff members about it but didn’t receive help until we finally got the host’s attention. He did bring her food within about five minutes, but by that point she was the only person in the room not eating, which was uncomfortable for her and our family. I ended up sharing some of my meal with her while we waited.

Another issue was that the only noticeable change seemed to be the addition of headphones. Unfortunately, even with the headphones turned up to full volume, I could still clearly hear the bar music playing through them, which made it difficult to stay immersed in the film experience.

Lastly, when my final course arrived the vegetables were cold.

I was especially disappointed because I trusted the assurances that improvements had been made, and I even purchased another set of tickets for May thinking the experience would be different this time.

I really want to enjoy Fork & Film because the concept is great, but unfortunately this experience felt very similar to the last one despite the reassurances I received.

Given these issues, I would really appreciate discussing what can be done to make this right, especially since I already purchased tickets for the May event based on the improvements that were promised.

Thank you for your time,
Brittany

Sent from my iPhone

Okay thank you I appretiate the apology but like I said the time before this last one I feel like I wasted money and also when o was checking out for may I forgot to use the 50% off discount and I did message right after I also didn’t realize I already have plans that day so can I schedule it for another day since it seems like y’all are not willing to just refund me the tickets even after this last experience? 

Sent from my iPhone

On Mar 19, 2026, at 12:04 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Brittany,

Thank you for reaching out to us again and for being so honest about your evening. I am genuinely heartbroken to read your message. After our previous conversation, my goal was for you and your family to have a seamless and magical night, and it is clear that we failed to deliver the improvements we promised.

I am deeply sorry that you were placed on backless stools again. I know how much physical discomfort that caused you previously, and it is disappointing that we did not ensure your seating was handled with more care this time around. Your comfort is a priority, and I sincerely apologize that your back was hurting throughout the film.

It is also very upsetting to hear about your daughter’s experience. No child should have to sit and watch everyone else eat while they wait for their meal, and I am sorry that it took multiple requests before she was served. That is not the level of hospitality we aim for, and I can only imagine how uncomfortable that felt for your whole family. Combining that with the issues of cold vegetables and the distracting bar music bleeding through the headphones, it is clear the immersion was completely broken for you.

Please know that we are actively improving our process and our events right now to ensure these specific issues are resolved. We are taking your feedback directly to our management and service teams to make sure your May experience is much better and lives up to the high standards you expect from us. We truly value the trust you placed in us by purchasing those future tickets, and we are committed to making that upcoming visit a perfect one.

Warm regards,

Sam

Customer Support

On Sun, Mar 15, 2026 at 7:15 PM Brittany Swan <sadiekayaugust16@icloud.com> wrote:

Hello,

Thank you again for previously reaching out and offering us another opportunity to attend Fork & Film after my last experience. I truly appreciated that gesture and the reassurance that changes had been made, particularly regarding the seating.

Unfortunately, tonight’s event ended up being very disappointing. We were again seated on backless stools, which was one of the main concerns I had expressed previously. Because of that, my back was hurting most of the evening and it made the experience very uncomfortable.

In addition, my daughter never received her first course when everyone else did. We asked multiple staff members about it but didn’t receive help until we finally got the host’s attention. He did bring her food within about five minutes, but by that point she was the only person in the room not eating, which was uncomfortable for her and our family. I ended up sharing some of my meal with her while we waited.

Another issue was that the only noticeable change seemed to be the addition of headphones. Unfortunately, even with the headphones turned up to full volume, I could still clearly hear the bar music playing through them, which made it difficult to stay immersed in the film experience.

Lastly, when my final course arrived the vegetables were cold.

I was especially disappointed because I trusted the assurances that improvements had been made, and I even purchased another set of tickets for May thinking the experience would be different this time.

I really want to enjoy Fork & Film because the concept is great, but unfortunately this experience felt very similar to the last one despite the reassurances I received.

Given these issues, I would really appreciate discussing what can be done to make this right, especially since I already purchased tickets for the May event based on the improvements that were promised.

Thank you for your time,
Brittany

Sent from my iPhone

Okay Sam well please put this code in and fix it because I am seriously upset with your company this is definitly going to be the last time I ever support this due to the experience me and my family have had I’m annoyed that I have to keep asking for you guys to correct your mistakes for the amount of money I have and am spending to have a proper meal and movie you’d think it would be near perfect and for some reason it’s felt like it’s went down hill from the first tickets iv bought so please put (spring50) which is the code I had stated in the email I have previously sent and if you can’t send me to someone that can. Thank you. This hole thing has just been un exceptable!

Sent from my iPhone

On Mar 20, 2026, at 1:22 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Brittany,

Thank you so much for your response. We truly value your honesty, as it helps us understand your experience more clearly.

Regarding the discount code, we certainly understand how the checkout process can feel like a bit of a race to secure seats before they sell out! It’s a fast-paced system, and we know how easily a step can be missed. However, we are unable to apply a discount or issue a partial refund once a transaction has been completed without the code.

Additionally, as the full service and experience were provided during your previous visit, we won't be able to offer a refund for those tickets. Please know that we take your feedback to heart; it is incredibly helpful as we continue to refine and curate even better experiences for our guests in the future.

Since you mentioned you have a conflict with your current date in May, we would love to help you find a time that works better for your schedule.

Warm regards,

Sam

Customer Support

On Thu, Mar 19, 2026 at 7:24 PM Brittany Swan <sadiekayaugust16@icloud.com> wrote:

Okay thank you I appretiate the apology but like I said the time before this last one I feel like I wasted money and also when o was checking out for may I forgot to use the 50% off discount and I did message right after I also didn’t realize I already have plans that day so can I schedule it for another day since it seems like y’all are not willing to just refund me the tickets even after this last experience? 

<image0.png>

Sent from my iPhone

On Mar 19, 2026, at 12:04 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Brittany,

Thank you for reaching out to us again and for being so honest about your evening. I am genuinely heartbroken to read your message. After our previous conversation, my goal was for you and your family to have a seamless and magical night, and it is clear that we failed to deliver the improvements we promised.

I am deeply sorry that you were placed on backless stools again. I know how much physical discomfort that caused you previously, and it is disappointing that we did not ensure your seating was handled with more care this time around. Your comfort is a priority, and I sincerely apologize that your back was hurting throughout the film.

It is also very upsetting to hear about your daughter’s experience. No child should have to sit and watch everyone else eat while they wait for their meal, and I am sorry that it took multiple requests before she was served. That is not the level of hospitality we aim for, and I can only imagine how uncomfortable that felt for your whole family. Combining that with the issues of cold vegetables and the distracting bar music bleeding through the headphones, it is clear the immersion was completely broken for you.

Please know that we are actively improving our process and our events right now to ensure these specific issues are resolved. We are taking your feedback directly to our management and service teams to make sure your May experience is much better and lives up to the high standards you expect from us. We truly value the trust you placed in us by purchasing those future tickets, and we are committed to making that upcoming visit a perfect one.

Warm regards,

Sam

Customer Support

On Sun, Mar 15, 2026 at 7:15 PM Brittany Swan <sadiekayaugust16@icloud.com> wrote:

Hello,

Thank you again for previously reaching out and offering us another opportunity to attend Fork & Film after my last experience. I truly appreciated that gesture and the reassurance that changes had been made, particularly regarding the seating.

Unfortunately, tonight’s event ended up being very disappointing. We were again seated on backless stools, which was one of the main concerns I had expressed previously. Because of that, my back was hurting most of the evening and it made the experience very uncomfortable.

In addition, my daughter never received her first course when everyone else did. We asked multiple staff members about it but didn’t receive help until we finally got the host’s attention. He did bring her food within about five minutes, but by that point she was the only person in the room not eating, which was uncomfortable for her and our family. I ended up sharing some of my meal with her while we waited.

Another issue was that the only noticeable change seemed to be the addition of headphones. Unfortunately, even with the headphones turned up to full volume, I could still clearly hear the bar music playing through them, which made it difficult to stay immersed in the film experience.

Lastly, when my final course arrived the vegetables were cold.

I was especially disappointed because I trusted the assurances that improvements had been made, and I even purchased another set of tickets for May thinking the experience would be different this time.

I really want to enjoy Fork & Film because the concept is great, but unfortunately this experience felt very similar to the last one despite the reassurances I received.

Given these issues, I would really appreciate discussing what can be done to make this right, especially since I already purchased tickets for the May event based on the improvements that were promised.

Thank you for your time,
Brittany

Sent from my iPhone

Please do 5/30 at 6:30 pm thank you for your understanding of the situation I appretiate you sierra. Hopefully it’s better than the last couple of experiences we have had thank you. 

Sent from my iPhone

On Mar 28, 2026, at 3:26 PM, Fork Film <newyork@forknfilm.com> wrote:



Hello Brittany,

I truly apologize for the repeated complications you've had with Fork n' Film. As a small business, we pride ourselves on personal guest interactions, and we are disheartened to know this was not reflected in your experience. I can assure you that your time and support are important to us, and we are dedicated to making this right.

Unfortunately, as previously mentioned, our company policy prohibits us from retroactively applying discounts to purchases. I know how disappointing this may be, especially considering previous situations, and I apologize for the inconvenience.

With this being said, I understand that you have a scheduling conflict for your May 16th event. I would be more than happy to transfer those tickets to another date that works better with your schedule. Right now, we have the following dates available for Ratatouille this May:

• 5/17 at 1:30pm
• 5/17 at 6:30pm
• 5/29 at 6:30pm
• 5/30 at 1:30pm
• 5/30 at 6:30pm
• 5/31 at 1:30pm
• 5/31 at 6:30pm

We also have availability in June if that works better for you. Additionally, I would like to offer you a complimentary VIP upgrade. After your previous events, you deserve to experience Fork n' Film the way it is truly meant to be experienced. Please let me know which date you would like to attend, and then I will take care of the rest.

I look forward to hearing back from you soon!

Warm regards,

Sierra

On Thu, Mar 26, 2026 at 4:01 PM Brittany Swan <sadiekayaugust16@icloud.com> wrote:

Okay Sam well please put this code in and fix it because I am seriously upset with your company this is definitly going to be the last time I ever support this due to the experience me and my family have had I’m annoyed that I have to keep asking for you guys to correct your mistakes for the amount of money I have and am spending to have a proper meal and movie you’d think it would be near perfect and for some reason it’s felt like it’s went down hill from the first tickets iv bought so please put (spring50) which is the code I had stated in the email I have previously sent and if you can’t send me to someone that can. Thank you. This hole thing has just been un exceptable!

Sent from my iPhone

On Mar 20, 2026, at 1:22 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Brittany,

Thank you so much for your response. We truly value your honesty, as it helps us understand your experience more clearly.

Regarding the discount code, we certainly understand how the checkout process can feel like a bit of a race to secure seats before they sell out! It’s a fast-paced system, and we know how easily a step can be missed. However, we are unable to apply a discount or issue a partial refund once a transaction has been completed without the code.

Additionally, as the full service and experience were provided during your previous visit, we won't be able to offer a refund for those tickets. Please know that we take your feedback to heart; it is incredibly helpful as we continue to refine and curate even better experiences for our guests in the future.

Since you mentioned you have a conflict with your current date in May, we would love to help you find a time that works better for your schedule.

Warm regards,

Sam

Customer Support

On Thu, Mar 19, 2026 at 7:24 PM Brittany Swan <sadiekayaugust16@icloud.com> wrote:

Okay thank you I appretiate the apology but like I said the time before this last one I feel like I wasted money and also when o was checking out for may I forgot to use the 50% off discount and I did message right after I also didn’t realize I already have plans that day so can I schedule it for another day since it seems like y’all are not willing to just refund me the tickets even after this last experience? 

<image0.png>

Sent from my iPhone

On Mar 19, 2026, at 12:04 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Brittany,

Thank you for reaching out to us again and for being so honest about your evening. I am genuinely heartbroken to read your message. After our previous conversation, my goal was for you and your family to have a seamless and magical night, and it is clear that we failed to deliver the improvements we promised.

I am deeply sorry that you were placed on backless stools again. I know how much physical discomfort that caused you previously, and it is disappointing that we did not ensure your seating was handled with more care this time around. Your comfort is a priority, and I sincerely apologize that your back was hurting throughout the film.

It is also very upsetting to hear about your daughter’s experience. No child should have to sit and watch everyone else eat while they wait for their meal, and I am sorry that it took multiple requests before she was served. That is not the level of hospitality we aim for, and I can only imagine how uncomfortable that felt for your whole family. Combining that with the issues of cold vegetables and the distracting bar music bleeding through the headphones, it is clear the immersion was completely broken for you.

Please know that we are actively improving our process and our events right now to ensure these specific issues are resolved. We are taking your feedback directly to our management and service teams to make sure your May experience is much better and lives up to the high standards you expect from us. We truly value the trust you placed in us by purchasing those future tickets, and we are committed to making that upcoming visit a perfect one.

Warm regards,

Sam

Customer Support

On Sun, Mar 15, 2026 at 7:15 PM Brittany Swan <sadiekayaugust16@icloud.com> wrote:

Hello,

Thank you again for previously reaching out and offering us another opportunity to attend Fork & Film after my last experience. I truly appreciated that gesture and the reassurance that changes had been made, particularly regarding the seating.

Unfortunately, tonight’s event ended up being very disappointing. We were again seated on backless stools, which was one of the main concerns I had expressed previously. Because of that, my back was hurting most of the evening and it made the experience very uncomfortable.

In addition, my daughter never received her first course when everyone else did. We asked multiple staff members about it but didn’t receive help until we finally got the host’s attention. He did bring her food within about five minutes, but by that point she was the only person in the room not eating, which was uncomfortable for her and our family. I ended up sharing some of my meal with her while we waited.

Another issue was that the only noticeable change seemed to be the addition of headphones. Unfortunately, even with the headphones turned up to full volume, I could still clearly hear the bar music playing through them, which made it difficult to stay immersed in the film experience.

Lastly, when my final course arrived the vegetables were cold.

I was especially disappointed because I trusted the assurances that improvements had been made, and I even purchased another set of tickets for May thinking the experience would be different this time.

I really want to enjoy Fork & Film because the concept is great, but unfortunately this experience felt very similar to the last one despite the reassurances I received.

Given these issues, I would really appreciate discussing what can be done to make this right, especially since I already purchased tickets for the May event based on the improvements that were promised.

Thank you for your time,
Brittany

Sent from my iPhone