Re: REFUND

On Mar 17, 2026, at 9:51 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:

On Mar 28, 2026, at 12:25 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Vanessa,

I sincerely apologize for the delay in processing your refund. I understand that waiting several weeks is frustrating, and I appreciate your patience while we resolve this.

As we are a very small team, we manually review and process each transaction to ensure accuracy. This personal approach sometimes leads to a longer turnaround time during busy periods.

Please be assured that I have escalated your refund request to our priority queue for immediate processing. You should receive a confirmation email shortly once the transaction is finalized.

Thank you for your continued grace and understanding.

Warm regards,

Sam

Customer Support

On Mon, Apr 13, 2026 at 6:49 PM Vanessa Yokley <vr.y@icloud.com> wrote:

It has been weeks, and I have YET to receive my refund!

On Mar 28, 2026, at 12:25 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Vanessa,

I understand that you have yet to receive your refund. I am pushing daily with our billing department to ensure this is processed sooner rather than later.

We are still managing a high volume of requests, but I am monitoring this closely. As soon as I have an update, I will let you know immediately.

Best regards,

Alex

Customer Support

On Sat, Mar 28, 2026 at 10:20 AM Vanessa Yokley <vr.y@icloud.com> wrote:

I have YET to receive my refund.

On Mar 17, 2026, at 9:51 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Vanessa,

I am so incredibly sorry for the frustration and inconvenience this last-minute cancellation has caused you. I hear you loud and clear - planning your entire schedule around an event only to have it change six days prior is absolutely not the experience we want for our guests, and I completely understand why you are so upset.

Please know that we’ll get working on this for you immediately. I am personally flagging your account for our billing department right now to ensure your refund is prioritized and processed as quickly as possible.

I know an apology doesn't give you your time or your plans back, but please know our small team is doing everything we can to make this right for you. I will keep a close eye on this and follow up the very moment I have a confirmation that your refund has been triggered.

Warm regards,

Sam

Customer Support

On Mon, Mar 16, 2026 at 11:27 AM Vanessa Yokley <vr.y@icloud.com> wrote:

REFUND ME IMMEDIATELY. I ALSO WANT TO INFORM THIS COMPANY THAT I WILL BE ESCALATING THIS MATTER TO SOCIAL MEDIA PLATFORMS. TO CANCEL 6 DAYS PRIOR, IS UNBELIEVABLY UNPROFESSIONAL AND INCONVENIENT. WE HAD ALTERED OUR SCHEDULES TO MAKE THIS DINNER HAPPEN, AND TO CANCEL AT THE VERY LAST MINUTE IS ABSURD!



Hi Vanessa,

I am so incredibly sorry for the frustration and inconvenience this last-minute cancellation has caused you. I hear you loud and clear - planning your entire schedule around an event only to have it change six days prior is absolutely not the experience we want for our guests, and I completely understand why you are so upset.

Please know that we’ll get working on this for you immediately. I am personally flagging your account for our billing department right now to ensure your refund is prioritized and processed as quickly as possible.

I know an apology doesn't give you your time or your plans back, but please know our small team is doing everything we can to make this right for you. I will keep a close eye on this and follow up the very moment I have a confirmation that your refund has been triggered.

Warm regards,

Sam

Customer Support

On Mon, Mar 16, 2026 at 11:27 AM Vanessa Yokley <vr.y@icloud.com> wrote:

REFUND ME IMMEDIATELY. I ALSO WANT TO INFORM THIS COMPANY THAT I WILL BE ESCALATING THIS MATTER TO SOCIAL MEDIA PLATFORMS. TO CANCEL 6 DAYS PRIOR, IS UNBELIEVABLY UNPROFESSIONAL AND INCONVENIENT. WE HAD ALTERED OUR SCHEDULES TO MAKE THIS DINNER HAPPEN, AND TO CANCEL AT THE VERY LAST MINUTE IS ABSURD!



Hi Vanessa,

I sincerely apologize for the delay in processing your refund. I understand that waiting several weeks is frustrating, and I appreciate your patience while we resolve this.

As we are a very small team, we manually review and process each transaction to ensure accuracy. This personal approach sometimes leads to a longer turnaround time during busy periods.

Please be assured that I have escalated your refund request to our priority queue for immediate processing. You should receive a confirmation email shortly once the transaction is finalized.

Thank you for your continued grace and understanding.

Warm regards,

Sam

Customer Support

On Mon, Apr 13, 2026 at 6:49 PM Vanessa Yokley <vr.y@icloud.com> wrote:

It has been weeks, and I have YET to receive my refund!

On Mar 28, 2026, at 12:25 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Vanessa,

I understand that you have yet to receive your refund. I am pushing daily with our billing department to ensure this is processed sooner rather than later.

We are still managing a high volume of requests, but I am monitoring this closely. As soon as I have an update, I will let you know immediately.

Best regards,

Alex

Customer Support

On Sat, Mar 28, 2026 at 10:20 AM Vanessa Yokley <vr.y@icloud.com> wrote:

I have YET to receive my refund.

On Mar 17, 2026, at 9:51 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Vanessa,

I am so incredibly sorry for the frustration and inconvenience this last-minute cancellation has caused you. I hear you loud and clear - planning your entire schedule around an event only to have it change six days prior is absolutely not the experience we want for our guests, and I completely understand why you are so upset.

Please know that we’ll get working on this for you immediately. I am personally flagging your account for our billing department right now to ensure your refund is prioritized and processed as quickly as possible.

I know an apology doesn't give you your time or your plans back, but please know our small team is doing everything we can to make this right for you. I will keep a close eye on this and follow up the very moment I have a confirmation that your refund has been triggered.

Warm regards,

Sam

Customer Support

On Mon, Mar 16, 2026 at 11:27 AM Vanessa Yokley <vr.y@icloud.com> wrote:

REFUND ME IMMEDIATELY. I ALSO WANT TO INFORM THIS COMPANY THAT I WILL BE ESCALATING THIS MATTER TO SOCIAL MEDIA PLATFORMS. TO CANCEL 6 DAYS PRIOR, IS UNBELIEVABLY UNPROFESSIONAL AND INCONVENIENT. WE HAD ALTERED OUR SCHEDULES TO MAKE THIS DINNER HAPPEN, AND TO CANCEL AT THE VERY LAST MINUTE IS ABSURD!