Re: Refund Requested

Hi Diane,

Good afternoon! Thank you for following up with us.

I understand you are looking for a specific timeline for your reimbursement. Please be assured that we have you on our list and are actively working on processing your refund.

As we are a small team manually processing these in batches, it can take a few business days to complete. We are pushing to get this finalized as quickly as possible, and I will follow up with a copy of your refund receipt the moment it is ready.

Thank you so much for your continued patience!

Warm Regards,

Sam

On Mon, Mar 30, 2026 at 5:49 PM Diane <dmouradian14@gmail.com> wrote:

Good afternoon 

I am awaiting the date when I can expect this reimbursement.

Kind regards 

Diane Mouradian

Sent from my iPhone

On Mar 24, 2026, at 11:08 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Diane,

Thank you for reaching out. I completely understand your concern, especially considering your refund has been pending since last September. I sincerely apologize for the wait.

I am checking in with our billing team right now to get a specific update for you. As we are a very small team, we are currently processing all refunds manually in batches to ensure every transaction is handled accurately, which has unfortunately made the timeline longer than we’d like.

Please know that your request is a priority, and I’m doing everything I can to get this finalized for you.

Warm regards,

Sam

Customer Support

On Mon, Mar 23, 2026 at 5:10 PM Diane <dmouradian14@gmail.com> wrote:

When will this money be refunded? It is has been with your organization since last September 2025.

Kind regards 

Diane Mouradian

Sent from my iPhone

On Mar 18, 2026, at 11:58 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Diane,

Yes, I can confirm the full refund amount is $717.64, according to our records and the receipt attached below. We'll be in touch soon!

Warm regards,
Sam

Customer Support

<Screenshot 2026-03-18 at 1.57.12 PM.png>

On Tue, Mar 17, 2026 at 12:32 PM Diane <dmouradian14@gmail.com> wrote:

The full refund should be $717.64. Please confirm.

Diane Mouradian

Sent from my iPhone

On Mar 17, 2026, at 10:07 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Diane,

Thank you for reaching out to us. I am so sorry to hear about the repeated cancellations affecting your plans.

I understand you do not wish to reschedule and I have initiated the refund process for your ticket right away.

You will receive a separate confirmation email once the transaction is fully processed on our end. It usually takes a few business days for the funds to appear back on your original payment method.

Thank you for your patience.

Warm regards,
Sam

Customer Support

On Mon, Mar 16, 2026 at 11:55 AM Diane Mouradian <dmouradian14@gmail.com> wrote:

Good morning,

I would like a refund of the fee for this event. This is now the third time this has been cancelled for us

- October 2025 Hocus Pocus

- December 2025 Elf

- March 2026 (see below)

I do not want to reschedule and await your response.

Kind regards

Diane Mouradian

Hi Diane,

Good morning! I completely hear you, and I sincerely apologize that you’ve had to follow up on this multiple times now. I know that waiting two weeks without a clear resolution is far from ideal.Please be assured that your request is fully documented and is being actively handled. I am personally monitoring your account, and I will notify you the very moment the transaction is complete.

Thank you for your continued grace and patience as we get this sorted for you.

Warm regards,

Sam

Customer Support

On Tue, Mar 31, 2026 at 11:55 AM Diane Mouradian <dmouradian14@gmail.com> wrote:

Good morning,

This is what I have been told on two occasions and it has been 2 weeks since I requested this refund. I would like a timeframe within which this will be issued. Surely, your team can provide that.

Kind regards

Diane Mouradian

On Tue, Mar 31, 2026 at 9:40 AM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Diane,

Good afternoon! Thank you for following up with us.

I understand you are looking for a specific timeline for your reimbursement. Please be assured that we have you on our list and are actively working on processing your refund.

As we are a small team manually processing these in batches, it can take a few business days to complete. We are pushing to get this finalized as quickly as possible, and I will follow up with a copy of your refund receipt the moment it is ready.

Thank you so much for your continued patience!

Warm Regards,

Sam

On Mon, Mar 30, 2026 at 5:49 PM Diane <dmouradian14@gmail.com> wrote:

Good afternoon 

I am awaiting the date when I can expect this reimbursement.

Kind regards 

Diane Mouradian

Sent from my iPhone

On Mar 24, 2026, at 11:08 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Diane,

Thank you for reaching out. I completely understand your concern, especially considering your refund has been pending since last September. I sincerely apologize for the wait.

I am checking in with our billing team right now to get a specific update for you. As we are a very small team, we are currently processing all refunds manually in batches to ensure every transaction is handled accurately, which has unfortunately made the timeline longer than we’d like.

Please know that your request is a priority, and I’m doing everything I can to get this finalized for you.

Warm regards,

Sam

Customer Support

On Mon, Mar 23, 2026 at 5:10 PM Diane <dmouradian14@gmail.com> wrote:

When will this money be refunded? It is has been with your organization since last September 2025.

Kind regards 

Diane Mouradian

Sent from my iPhone

On Mar 18, 2026, at 11:58 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Diane,

Yes, I can confirm the full refund amount is $717.64, according to our records and the receipt attached below. We'll be in touch soon!

Warm regards,
Sam

Customer Support

<Screenshot 2026-03-18 at 1.57.12 PM.png>

On Tue, Mar 17, 2026 at 12:32 PM Diane <dmouradian14@gmail.com> wrote:

The full refund should be $717.64. Please confirm.

Diane Mouradian

Sent from my iPhone

On Mar 17, 2026, at 10:07 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Diane,

Thank you for reaching out to us. I am so sorry to hear about the repeated cancellations affecting your plans.

I understand you do not wish to reschedule and I have initiated the refund process for your ticket right away.

You will receive a separate confirmation email once the transaction is fully processed on our end. It usually takes a few business days for the funds to appear back on your original payment method.

Thank you for your patience.

Warm regards,
Sam

Customer Support

On Mon, Mar 16, 2026 at 11:55 AM Diane Mouradian <dmouradian14@gmail.com> wrote:

Good morning,

I would like a refund of the fee for this event. This is now the third time this has been cancelled for us

- October 2025 Hocus Pocus

- December 2025 Elf

- March 2026 (see below)

I do not want to reschedule and await your response.

Kind regards

Diane Mouradian

Good morning, 

Please provide contact information for a Nicholas Houston, Francesca Duncan (Co-CEOs) and Joaquin Alvarado (President).

Kind regards,

Diane Mouradian

Sent from my iPhone

On Apr 17, 2026, at 3:29 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Diane,

I am truly sorry for the continued delay and the frustration this has caused you. I understand how a lack of a specific timeline, combined with the length of this wait, would lead to the concerns you’ve expressed.

Please let me reassure you that this delay is strictly an operational challenge. As a very small team processing a high volume of requests manually, we are simply moving slower than we ever intended to. This is not a reflection of a lack of funds, but rather a bottleneck in our manual verification process.

I have personally flagged your refund to ensure it is handled with the highest priority. We are working as quickly as possible to get this resolved for you, and I will notify you the moment it has been finalized.

Thank you for your patience while we work to make this right.

Warm regards,

Sam

Customer Support

On Tue, Apr 14, 2026 at 7:14 AM Diane <dmouradian14@gmail.com> wrote:

Good morning,

It has now been one month since I requested my refund yet am still waiting for reimbursement. Likewise, there is no estimated timeline for transmission of funds. 

My assumption, at this point, is that this is not an operational issue, ie a small team working on a high number of requests, but, rather, a financial issue, ie no funds to provide reimbursement. 

I will be following up with the Better Business Bureau on the complaint that I have filed.

Sincerely,

Diane Mouradian

Sent from my iPhone

On Apr 8, 2026, at 1:31 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Diane,

Please know that your experience is not reflective of the standard we strive for, and I agree that you deserve more clarity than you have received. We are a small team working through a high volume of requests, but that doesn't change the fact that this has been an incredibly long wait for you.

I am continuing to push this forward with our finance team as a priority. I truly appreciate the grace you’ve shown us so far, even though I know it has been stretched to the limit. I will stay on top of this and notify you the very moment I have a specific update regarding your reimbursement.

Warm regards,

Sam

On Thu, Apr 2, 2026 at 1:58 PM Diane Mouradian <dmouradian14@gmail.com> wrote:

Good morning,

As I do not see a specific date for reimbursement, yet again, I have proceeded to submit a complaint to the Better Business Bureau, as well as contacting your corporate office regarding this ongoing issue. As a consumer, this is not an acceptable business practice.

Sincerely, 

Diane Mouradian

On Thu, Apr 2, 2026 at 11:41 AM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Diane,

Good morning! I completely hear you, and I sincerely apologize that you’ve had to follow up on this multiple times now. I know that waiting two weeks without a clear resolution is far from ideal.Please be assured that your request is fully documented and is being actively handled. I am personally monitoring your account, and I will notify you the very moment the transaction is complete.

Thank you for your continued grace and patience as we get this sorted for you.

Warm regards,

Sam

Customer Support

On Tue, Mar 31, 2026 at 11:55 AM Diane Mouradian <dmouradian14@gmail.com> wrote:

Good morning,

This is what I have been told on two occasions and it has been 2 weeks since I requested this refund. I would like a timeframe within which this will be issued. Surely, your team can provide that.

Kind regards

Diane Mouradian

On Tue, Mar 31, 2026 at 9:40 AM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Diane,

Good afternoon! Thank you for following up with us.

I understand you are looking for a specific timeline for your reimbursement. Please be assured that we have you on our list and are actively working on processing your refund.

As we are a small team manually processing these in batches, it can take a few business days to complete. We are pushing to get this finalized as quickly as possible, and I will follow up with a copy of your refund receipt the moment it is ready.

Thank you so much for your continued patience!

Warm Regards,

Sam

On Mon, Mar 30, 2026 at 5:49 PM Diane <dmouradian14@gmail.com> wrote:

Good afternoon 

I am awaiting the date when I can expect this reimbursement.

Kind regards 

Diane Mouradian

Sent from my iPhone

On Mar 24, 2026, at 11:08 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Diane,

Thank you for reaching out. I completely understand your concern, especially considering your refund has been pending since last September. I sincerely apologize for the wait.

I am checking in with our billing team right now to get a specific update for you. As we are a very small team, we are currently processing all refunds manually in batches to ensure every transaction is handled accurately, which has unfortunately made the timeline longer than we’d like.

Please know that your request is a priority, and I’m doing everything I can to get this finalized for you.

Warm regards,

Sam

Customer Support

On Mon, Mar 23, 2026 at 5:10 PM Diane <dmouradian14@gmail.com> wrote:

When will this money be refunded? It is has been with your organization since last September 2025.

Kind regards 

Diane Mouradian

Sent from my iPhone

On Mar 18, 2026, at 11:58 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Diane,

Yes, I can confirm the full refund amount is $717.64, according to our records and the receipt attached below. We'll be in touch soon!

Warm regards,
Sam

Customer Support

<Screenshot 2026-03-18 at 1.57.12 PM.png>

On Tue, Mar 17, 2026 at 12:32 PM Diane <dmouradian14@gmail.com> wrote:

The full refund should be $717.64. Please confirm.

Diane Mouradian

Sent from my iPhone

On Mar 17, 2026, at 10:07 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Diane,

Thank you for reaching out to us. I am so sorry to hear about the repeated cancellations affecting your plans.

I understand you do not wish to reschedule and I have initiated the refund process for your ticket right away.

You will receive a separate confirmation email once the transaction is fully processed on our end. It usually takes a few business days for the funds to appear back on your original payment method.

Thank you for your patience.

Warm regards,
Sam

Customer Support

On Mon, Mar 16, 2026 at 11:55 AM Diane Mouradian <dmouradian14@gmail.com> wrote:

Good morning,

I would like a refund of the fee for this event. This is now the third time this has been cancelled for us

- October 2025 Hocus Pocus

- December 2025 Elf

- March 2026 (see below)

I do not want to reschedule and await your response.

Kind regards

Diane Mouradian

Good morning,

I am awaiting contact information, as requested on 4/23/26, for  Nicholas Houston, Francesca Duncan (Co-CEOs) and Joaquin Alvarado (President). To date, my refund is still pending from  my request in March 2026.

Kind regards

Diane Mouradian

On Thu, Apr 23, 2026 at 6:32 AM Diane <dmouradian14@gmail.com> wrote:

Good morning, 

Please provide contact information for a Nicholas Houston, Francesca Duncan (Co-CEOs) and Joaquin Alvarado (President).

Kind regards,

Diane Mouradian

Sent from my iPhone

On Apr 17, 2026, at 3:29 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Diane,

I am truly sorry for the continued delay and the frustration this has caused you. I understand how a lack of a specific timeline, combined with the length of this wait, would lead to the concerns you’ve expressed.

Please let me reassure you that this delay is strictly an operational challenge. As a very small team processing a high volume of requests manually, we are simply moving slower than we ever intended to. This is not a reflection of a lack of funds, but rather a bottleneck in our manual verification process.

I have personally flagged your refund to ensure it is handled with the highest priority. We are working as quickly as possible to get this resolved for you, and I will notify you the moment it has been finalized.

Thank you for your patience while we work to make this right.

Warm regards,

Sam

Customer Support

On Tue, Apr 14, 2026 at 7:14 AM Diane <dmouradian14@gmail.com> wrote:

Good morning,

It has now been one month since I requested my refund yet am still waiting for reimbursement. Likewise, there is no estimated timeline for transmission of funds. 

My assumption, at this point, is that this is not an operational issue, ie a small team working on a high number of requests, but, rather, a financial issue, ie no funds to provide reimbursement. 

I will be following up with the Better Business Bureau on the complaint that I have filed.

Sincerely,

Diane Mouradian

Sent from my iPhone

On Apr 8, 2026, at 1:31 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Diane,

Please know that your experience is not reflective of the standard we strive for, and I agree that you deserve more clarity than you have received. We are a small team working through a high volume of requests, but that doesn't change the fact that this has been an incredibly long wait for you.

I am continuing to push this forward with our finance team as a priority. I truly appreciate the grace you’ve shown us so far, even though I know it has been stretched to the limit. I will stay on top of this and notify you the very moment I have a specific update regarding your reimbursement.

Warm regards,

Sam

On Thu, Apr 2, 2026 at 1:58 PM Diane Mouradian <dmouradian14@gmail.com> wrote:

Good morning,

As I do not see a specific date for reimbursement, yet again, I have proceeded to submit a complaint to the Better Business Bureau, as well as contacting your corporate office regarding this ongoing issue. As a consumer, this is not an acceptable business practice.

Sincerely, 

Diane Mouradian

On Thu, Apr 2, 2026 at 11:41 AM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Diane,

Good morning! I completely hear you, and I sincerely apologize that you’ve had to follow up on this multiple times now. I know that waiting two weeks without a clear resolution is far from ideal.Please be assured that your request is fully documented and is being actively handled. I am personally monitoring your account, and I will notify you the very moment the transaction is complete.

Thank you for your continued grace and patience as we get this sorted for you.

Warm regards,

Sam

Customer Support

On Tue, Mar 31, 2026 at 11:55 AM Diane Mouradian <dmouradian14@gmail.com> wrote:

Good morning,

This is what I have been told on two occasions and it has been 2 weeks since I requested this refund. I would like a timeframe within which this will be issued. Surely, your team can provide that.

Kind regards

Diane Mouradian

On Tue, Mar 31, 2026 at 9:40 AM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Diane,

Good afternoon! Thank you for following up with us.

I understand you are looking for a specific timeline for your reimbursement. Please be assured that we have you on our list and are actively working on processing your refund.

As we are a small team manually processing these in batches, it can take a few business days to complete. We are pushing to get this finalized as quickly as possible, and I will follow up with a copy of your refund receipt the moment it is ready.

Thank you so much for your continued patience!

Warm Regards,

Sam

On Mon, Mar 30, 2026 at 5:49 PM Diane <dmouradian14@gmail.com> wrote:

Good afternoon 

I am awaiting the date when I can expect this reimbursement.

Kind regards 

Diane Mouradian

Sent from my iPhone

On Mar 24, 2026, at 11:08 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Diane,

Thank you for reaching out. I completely understand your concern, especially considering your refund has been pending since last September. I sincerely apologize for the wait.

I am checking in with our billing team right now to get a specific update for you. As we are a very small team, we are currently processing all refunds manually in batches to ensure every transaction is handled accurately, which has unfortunately made the timeline longer than we’d like.

Please know that your request is a priority, and I’m doing everything I can to get this finalized for you.

Warm regards,

Sam

Customer Support

On Mon, Mar 23, 2026 at 5:10 PM Diane <dmouradian14@gmail.com> wrote:

When will this money be refunded? It is has been with your organization since last September 2025.

Kind regards 

Diane Mouradian

Sent from my iPhone

On Mar 18, 2026, at 11:58 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Diane,

Yes, I can confirm the full refund amount is $717.64, according to our records and the receipt attached below. We'll be in touch soon!

Warm regards,
Sam

Customer Support

<Screenshot 2026-03-18 at 1.57.12 PM.png>

On Tue, Mar 17, 2026 at 12:32 PM Diane <dmouradian14@gmail.com> wrote:

The full refund should be $717.64. Please confirm.

Diane Mouradian

Sent from my iPhone

On Mar 17, 2026, at 10:07 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Diane,

Thank you for reaching out to us. I am so sorry to hear about the repeated cancellations affecting your plans.

I understand you do not wish to reschedule and I have initiated the refund process for your ticket right away.

You will receive a separate confirmation email once the transaction is fully processed on our end. It usually takes a few business days for the funds to appear back on your original payment method.

Thank you for your patience.

Warm regards,
Sam

Customer Support

On Mon, Mar 16, 2026 at 11:55 AM Diane Mouradian <dmouradian14@gmail.com> wrote:

Good morning,

I would like a refund of the fee for this event. This is now the third time this has been cancelled for us

- October 2025 Hocus Pocus

- December 2025 Elf

- March 2026 (see below)

I do not want to reschedule and await your response.

Kind regards

Diane Mouradian