Re: Event Postponed: Fork n' Film

Hi Lillian,

Thank you so much for reaching out, and I am so sorry that your plans to see Ratatouille in San Francisco were disrupted. I completely understand that a postponement can be a huge letdown, especially when you were looking forward to the show!

Please know that we’ll get working on this for you right away. I have noted your request for a refund and am passing this along to our finance team to get it processed.

We are a very small team manually handling these requests to ensure everything is accurate, so your patience truly means the world to us. We’d love to have the chance to host you at a future event when the timing works better for you!

Warm regards,

Sam

Customer Support

On Mon, Mar 16, 2026 at 12:36 PM Lillian Le <lillylil@gmail.com> wrote:

Hello,

I’d like to request a refund. Thank you.

— Lillian Le

On Mon, Mar 16, 2026 at 8:28 AM Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:

Dear Fork n' Film guests, We are truly so sorry to share that your Fork n’ Film show scheduled for this weekend has been postponed. Due to unforeseen operational circumstances, we are unable to deliver the Fork n’ Film experience at the level of quality our guests deserve this weekend. R‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Event Postponed Dear Fork n' Film guests,   We are truly so sorry to share that your Fork n’ Film show scheduled for this weekend has been postponed. Due to unforeseen operational circumstances, we are unable to deliver the Fork n’ Film experience at the level of quality our guests deserve this weekend. Rather than compromise the experience, we made the difficult decision to postpone these shows.   We know many of you have been looking forward to this night and we genuinely hate having to disrupt those plans. Please know this decision was not made lightly, and we deeply appreciate your patience and understanding.   To make this right, we’re inviting you to reschedule your tickets to any show starting in May. When you join us we’ll also include:   A complimentary welcome cocktail when you arrive Preferred seating A 10% discount code for a future Fork n’ Film experience (Code: POSTPONEDLASF10)   How to Reschedule 1. Click the private reschedule page below Reschedule: https://www.forknfilm.com/reschedules Password: FNFReschedules   2. Choose a new date & movie We have an amazing selection of fun films and menus! Pick whichever show works best for you.   3. Add your tickets to your cart   4. Enter your unique discount code at checkout Your discount code = the full name used when purchasing your tickets (ex - JOHNSMITH or JOHNROBERTSMITH) Your code will apply to the exact number of tickets under your original reservation.   Important Tips The code works one time only Check your original receipt to confirm which name was used at purchase If you purchased 5 or more tickets, you will have two codes (ex - JOHNSMITH and JOHNSMITH1)   Again, we are truly sorry for the inconvenience and appreciate your support more than you know. We’re looking forward to welcoming you back soon for a very special Fork n’ Film night.   Warmly, The Fork n’ Film Team 🍿🥂     Prefer a Refund? If you would rather receive a refund, simply email sanfrancisco@forknfilm.com and we will process it for you.   Please note that refunds may take some time to complete, so rescheduling is the fastest way to secure your seats at a future show.

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Hello,

I am follow up regarding my refund request below. I still have not received this back to my account. 

Could you please advise the status of my refund and let me know if you need anything else from me.

Thanks so much,

-- Lillian Le

On Tue, Mar 17, 2026 at 10:23 AM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Lillian,

Thank you so much for reaching out, and I am so sorry that your plans to see Ratatouille in San Francisco were disrupted. I completely understand that a postponement can be a huge letdown, especially when you were looking forward to the show!

Please know that we’ll get working on this for you right away. I have noted your request for a refund and am passing this along to our finance team to get it processed.

We are a very small team manually handling these requests to ensure everything is accurate, so your patience truly means the world to us. We’d love to have the chance to host you at a future event when the timing works better for you!

Warm regards,

Sam

Customer Support

On Mon, Mar 16, 2026 at 12:36 PM Lillian Le <lillylil@gmail.com> wrote:

Hello,

I’d like to request a refund. Thank you.

— Lillian Le

On Mon, Mar 16, 2026 at 8:28 AM Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:

Dear Fork n' Film guests, We are truly so sorry to share that your Fork n’ Film show scheduled for this weekend has been postponed. Due to unforeseen operational circumstances, we are unable to deliver the Fork n’ Film experience at the level of quality our guests deserve this weekend. R‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Event Postponed Dear Fork n' Film guests,   We are truly so sorry to share that your Fork n’ Film show scheduled for this weekend has been postponed. Due to unforeseen operational circumstances, we are unable to deliver the Fork n’ Film experience at the level of quality our guests deserve this weekend. Rather than compromise the experience, we made the difficult decision to postpone these shows.   We know many of you have been looking forward to this night and we genuinely hate having to disrupt those plans. Please know this decision was not made lightly, and we deeply appreciate your patience and understanding.   To make this right, we’re inviting you to reschedule your tickets to any show starting in May. When you join us we’ll also include:   A complimentary welcome cocktail when you arrive Preferred seating A 10% discount code for a future Fork n’ Film experience (Code: POSTPONEDLASF10)   How to Reschedule 1. Click the private reschedule page below Reschedule: https://www.forknfilm.com/reschedules Password: FNFReschedules   2. Choose a new date & movie We have an amazing selection of fun films and menus! Pick whichever show works best for you.   3. Add your tickets to your cart   4. Enter your unique discount code at checkout Your discount code = the full name used when purchasing your tickets (ex - JOHNSMITH or JOHNROBERTSMITH) Your code will apply to the exact number of tickets under your original reservation.   Important Tips The code works one time only Check your original receipt to confirm which name was used at purchase If you purchased 5 or more tickets, you will have two codes (ex - JOHNSMITH and JOHNSMITH1)   Again, we are truly sorry for the inconvenience and appreciate your support more than you know. We’re looking forward to welcoming you back soon for a very special Fork n’ Film night.   Warmly, The Fork n’ Film Team 🍿🥂     Prefer a Refund? If you would rather receive a refund, simply email sanfrancisco@forknfilm.com and we will process it for you.   Please note that refunds may take some time to complete, so rescheduling is the fastest way to secure your seats at a future show.

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