Re: Refund

Dear Kate,

Thank you for your email. We wanted to provide an update on your refund. Refunds are being processed in the order they were received, but the process is taking longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.

While I can’t give you an exact date just yet, please know it’s a top priority for us and we are working on it. Once your refund has been processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out, we’re happy to help!

Warmly,

Alex

On Sat, Mar 28, 2026 at 12:48 PM Kate Giron <kateg2122@gmail.com> wrote:

Hello, just checking on the status of my refund. Thanks 

On Mon, Mar 16, 2026 at 3:56 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi,

I sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

Please know we made this decision only after considering every possible option. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take longer than usual as we’re currently managing high volume, but we’ll keep you updated.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Alex

On Mon, Mar 16, 2026 at 12:42 PM <kateg2122@gmail.com> wrote:

I would like a refund for my 2 tickets I purchased for the March 21st which is now postponed.

Sent from my iPhone

Thank you for the update.

On Sat, Mar 28, 2026 at 1:22 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Dear Kate,

Thank you for your email. We wanted to provide an update on your refund. Refunds are being processed in the order they were received, but the process is taking longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.

While I can’t give you an exact date just yet, please know it’s a top priority for us and we are working on it. Once your refund has been processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out, we’re happy to help!

Warmly,

Alex

On Sat, Mar 28, 2026 at 12:48 PM Kate Giron <kateg2122@gmail.com> wrote:

Hello, just checking on the status of my refund. Thanks 

On Mon, Mar 16, 2026 at 3:56 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi,

I sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

Please know we made this decision only after considering every possible option. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take longer than usual as we’re currently managing high volume, but we’ll keep you updated.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Alex

On Mon, Mar 16, 2026 at 12:42 PM <kateg2122@gmail.com> wrote:

I would like a refund for my 2 tickets I purchased for the March 21st which is now postponed.

Sent from my iPhone

Hi Kate,

Thank you so much for checking in!

I really appreciate your patience while we work through our requests. We are still moving through the queue, but I wanted to reassure you that we haven’t forgotten about you.

We’ll be sure to send over an update as soon as there's more news. Thanks so much again for being so understanding and patient!

Warm regards,

Sam

Customer Support

On Sun, May 10, 2026 at 7:47 PM Kate Giron <kateg2122@gmail.com> wrote:

Just checking in for an update on my refund 

On Sat, Mar 28, 2026 at 2:32 PM Kate Giron <kateg2122@gmail.com> wrote:

Thank you for the update.

On Sat, Mar 28, 2026 at 1:22 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Dear Kate,

Thank you for your email. We wanted to provide an update on your refund. Refunds are being processed in the order they were received, but the process is taking longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.

While I can’t give you an exact date just yet, please know it’s a top priority for us and we are working on it. Once your refund has been processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out, we’re happy to help!

Warmly,

Alex

On Sat, Mar 28, 2026 at 12:48 PM Kate Giron <kateg2122@gmail.com> wrote:

Hello, just checking on the status of my refund. Thanks 

On Mon, Mar 16, 2026 at 3:56 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi,

I sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

Please know we made this decision only after considering every possible option. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take longer than usual as we’re currently managing high volume, but we’ll keep you updated.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Alex

On Mon, Mar 16, 2026 at 12:42 PM <kateg2122@gmail.com> wrote:

I would like a refund for my 2 tickets I purchased for the March 21st which is now postponed.

Sent from my iPhone