Birthday Surprise Ticket Issue for 04/05 Showing

Hello, 

I recently purchased a ticket for the 04/05 showing of The Little Mermaid. I had planned to buy two tickets as a birthday surprise for my cousin — we’re actually traveling to NYC specifically to see this together — but the website only allowed me to check out one ticket at a time. After completing the first purchase, the showing immediately appeared as sold out, so I wasn’t able to buy the second ticket.

Is there any possibility of purchasing one additional ticket for that showing so we can attend together for her birthday? If that isn’t possible, could I please receive a refund for the ticket I purchased?

For ease of reference my order number is: 302K-9T1J-FGW. Thank you in advance, I look forward to hearing from someone on the team very soon!

Best regards,

Britney N. 

Is it possible to transfer the ticket in my name to hers then? 

On Thu, Mar 19, 2026 at 12:13 PM Fork Film <newyork@forknfilm.com> wrote:

Hi Britney,

Thank you so much for reaching out to us, and a very happy early birthday to your cousin! We would love to help you both celebrate together in NYC.

I am so sorry for the frustration you experienced with the website during your purchase. It sounds like you grabbed the very last seat available for that specific showing, which is why the second ticket couldn't be added to your order.

To make sure you both can attend a show together, we can provide you with a coupon code worth the full value of your current ticket. This will allow you to rebook two tickets for a future date of your choice so you don't have to worry about being separated.

Regarding your request, please note that our policy does not allow for refunds unless an event has been cancelled or rescheduled by us. However, we want to ensure you still have a magical experience, and providing this credit is the best way to get you and your cousin into a theater together!

Would you like me to go ahead and process this credit for you now so you can choose a new date for your trip?

Warm regards,

Sam

Customer Support

On Mon, Mar 16, 2026 at 4:43 PM Britney Nguyen <britneynguyen920@gmail.com> wrote:

Hello, 

I recently purchased a ticket for the 04/05 showing of The Little Mermaid. I had planned to buy two tickets as a birthday surprise for my cousin — we’re actually traveling to NYC specifically to see this together — but the website only allowed me to check out one ticket at a time. After completing the first purchase, the showing immediately appeared as sold out, so I wasn’t able to buy the second ticket.

Is there any possibility of purchasing one additional ticket for that showing so we can attend together for her birthday? If that isn’t possible, could I please receive a refund for the ticket I purchased?

For ease of reference my order number is: 302K-9T1J-FGW. Thank you in advance, I look forward to hearing from someone on the team very soon!

Best regards,

Britney N. 

Hello, 

Upon reconsideration, would you please provide me with a coupon code for the full value of my current ticket so I can rebook? Thanks in advance, I look forward to hearing from you!

On Mon, Mar 23, 2026 at 1:01 PM Fork Film <newyork@forknfilm.com> wrote:

Hi Brittany,

Absolutely! I would be more than happy to get that ticket transferred over for you. It’s no trouble at all, and we’ll make sure everything is updated so she’s all set for the big event!

To get that processed, could you please provide the following details for the new ticket holder?

First and Last Name:
Email Address:

Once I have those details, I’ll take care of the rest and send over the updated confirmation.

Warm regards,

Sam

Customer Support

On Thu, Mar 19, 2026 at 2:41 PM Britney Nguyen <britneynguyen920@gmail.com> wrote:

Is it possible to transfer the ticket in my name to hers then? 

On Thu, Mar 19, 2026 at 12:13 PM Fork Film <newyork@forknfilm.com> wrote:

Hi Britney,

Thank you so much for reaching out to us, and a very happy early birthday to your cousin! We would love to help you both celebrate together in NYC.

I am so sorry for the frustration you experienced with the website during your purchase. It sounds like you grabbed the very last seat available for that specific showing, which is why the second ticket couldn't be added to your order.

To make sure you both can attend a show together, we can provide you with a coupon code worth the full value of your current ticket. This will allow you to rebook two tickets for a future date of your choice so you don't have to worry about being separated.

Regarding your request, please note that our policy does not allow for refunds unless an event has been cancelled or rescheduled by us. However, we want to ensure you still have a magical experience, and providing this credit is the best way to get you and your cousin into a theater together!

Would you like me to go ahead and process this credit for you now so you can choose a new date for your trip?

Warm regards,

Sam

Customer Support

On Mon, Mar 16, 2026 at 4:43 PM Britney Nguyen <britneynguyen920@gmail.com> wrote:

Hello, 

I recently purchased a ticket for the 04/05 showing of The Little Mermaid. I had planned to buy two tickets as a birthday surprise for my cousin — we’re actually traveling to NYC specifically to see this together — but the website only allowed me to check out one ticket at a time. After completing the first purchase, the showing immediately appeared as sold out, so I wasn’t able to buy the second ticket.

Is there any possibility of purchasing one additional ticket for that showing so we can attend together for her birthday? If that isn’t possible, could I please receive a refund for the ticket I purchased?

For ease of reference my order number is: 302K-9T1J-FGW. Thank you in advance, I look forward to hearing from someone on the team very soon!

Best regards,

Britney N. 

If possible could you transfer my ticket balance to a gift card code rather than a coupon code? 

On Wed, Mar 25, 2026 at 4:11 PM Britney Nguyen <britneynguyen920@gmail.com> wrote:

Hi, are you able to book me for the 04/05 1:30 PM show since it won’t let me use the code along with the promo code that I used to book the initial ticket. Thanks! 

On Wed, Mar 25, 2026 at 2:01 PM Fork Film <newyork@forknfilm.com> wrote:

Hi Britney,

No problem at all! I have successfully canceled your reservation for The Little Mermaid on April 5th. I’ve attached a coupon code below for the full value of your ticket; this code does not expire and can be used to rebook any of our upcoming NYC shows whenever you're ready!

Coupon Code: VDBritneyNguyen

Please do not hesitate to touch base if you have any trouble redeeming your code!

Warm Regards,
Sam
Customer Support

On Mon, Mar 23, 2026 at 9:30 PM Britney Nguyen <britneynguyen920@gmail.com> wrote:

Hello, 

Upon reconsideration, would you please provide me with a coupon code for the full value of my current ticket so I can rebook? Thanks in advance, I look forward to hearing from you!

On Mon, Mar 23, 2026 at 1:01 PM Fork Film <newyork@forknfilm.com> wrote:

Hi Brittany,

Absolutely! I would be more than happy to get that ticket transferred over for you. It’s no trouble at all, and we’ll make sure everything is updated so she’s all set for the big event!

To get that processed, could you please provide the following details for the new ticket holder?

First and Last Name:
Email Address:

Once I have those details, I’ll take care of the rest and send over the updated confirmation.

Warm regards,

Sam

Customer Support

On Thu, Mar 19, 2026 at 2:41 PM Britney Nguyen <britneynguyen920@gmail.com> wrote:

Is it possible to transfer the ticket in my name to hers then? 

On Thu, Mar 19, 2026 at 12:13 PM Fork Film <newyork@forknfilm.com> wrote:

Hi Britney,

Thank you so much for reaching out to us, and a very happy early birthday to your cousin! We would love to help you both celebrate together in NYC.

I am so sorry for the frustration you experienced with the website during your purchase. It sounds like you grabbed the very last seat available for that specific showing, which is why the second ticket couldn't be added to your order.

To make sure you both can attend a show together, we can provide you with a coupon code worth the full value of your current ticket. This will allow you to rebook two tickets for a future date of your choice so you don't have to worry about being separated.

Regarding your request, please note that our policy does not allow for refunds unless an event has been cancelled or rescheduled by us. However, we want to ensure you still have a magical experience, and providing this credit is the best way to get you and your cousin into a theater together!

Would you like me to go ahead and process this credit for you now so you can choose a new date for your trip?

Warm regards,

Sam

Customer Support

On Mon, Mar 16, 2026 at 4:43 PM Britney Nguyen <britneynguyen920@gmail.com> wrote:

Hello, 

I recently purchased a ticket for the 04/05 showing of The Little Mermaid. I had planned to buy two tickets as a birthday surprise for my cousin — we’re actually traveling to NYC specifically to see this together — but the website only allowed me to check out one ticket at a time. After completing the first purchase, the showing immediately appeared as sold out, so I wasn’t able to buy the second ticket.

Is there any possibility of purchasing one additional ticket for that showing so we can attend together for her birthday? If that isn’t possible, could I please receive a refund for the ticket I purchased?

For ease of reference my order number is: 302K-9T1J-FGW. Thank you in advance, I look forward to hearing from someone on the team very soon!

Best regards,

Britney N. 

Hi Sam, 

Is it possible for you to provide me with a gift card balance instead of a coupon code for the value that I paid the ticket for? In this case the value would be for $102.49? Thanks for all your help!

On Thu, Mar 26, 2026 at 1:13 PM Fork Film <newyork@forknfilm.com> wrote:

Hi Britney,

Thanks for touching base!

Because the promo code you used for the first booking lowered the total price, the new coupon code is locked to that same value. I’m unable to generate a code for more than the initial purchase amount, but I’d be more than happy to help you get booked for that April 5th show at 1:30 PM manually if you're okay with covering any remaining balance.

Let me know if you’d like me to walk you through that or if you have any other questions!

Warm regards,

Sam

Customer Support

On Wed, Mar 25, 2026 at 3:41 PM Britney Nguyen <britneynguyen920@gmail.com> wrote:

If possible could you transfer my ticket balance to a gift card code rather than a coupon code? 

On Wed, Mar 25, 2026 at 4:11 PM Britney Nguyen <britneynguyen920@gmail.com> wrote:

Hi, are you able to book me for the 04/05 1:30 PM show since it won’t let me use the code along with the promo code that I used to book the initial ticket. Thanks! 

On Wed, Mar 25, 2026 at 2:01 PM Fork Film <newyork@forknfilm.com> wrote:

Hi Britney,

No problem at all! I have successfully canceled your reservation for The Little Mermaid on April 5th. I’ve attached a coupon code below for the full value of your ticket; this code does not expire and can be used to rebook any of our upcoming NYC shows whenever you're ready!

Coupon Code: VDBritneyNguyen

Please do not hesitate to touch base if you have any trouble redeeming your code!

Warm Regards,
Sam
Customer Support

On Mon, Mar 23, 2026 at 9:30 PM Britney Nguyen <britneynguyen920@gmail.com> wrote:

Hello, 

Upon reconsideration, would you please provide me with a coupon code for the full value of my current ticket so I can rebook? Thanks in advance, I look forward to hearing from you!

On Mon, Mar 23, 2026 at 1:01 PM Fork Film <newyork@forknfilm.com> wrote:

Hi Brittany,

Absolutely! I would be more than happy to get that ticket transferred over for you. It’s no trouble at all, and we’ll make sure everything is updated so she’s all set for the big event!

To get that processed, could you please provide the following details for the new ticket holder?

First and Last Name:
Email Address:

Once I have those details, I’ll take care of the rest and send over the updated confirmation.

Warm regards,

Sam

Customer Support

On Thu, Mar 19, 2026 at 2:41 PM Britney Nguyen <britneynguyen920@gmail.com> wrote:

Is it possible to transfer the ticket in my name to hers then? 

On Thu, Mar 19, 2026 at 12:13 PM Fork Film <newyork@forknfilm.com> wrote:

Hi Britney,

Thank you so much for reaching out to us, and a very happy early birthday to your cousin! We would love to help you both celebrate together in NYC.

I am so sorry for the frustration you experienced with the website during your purchase. It sounds like you grabbed the very last seat available for that specific showing, which is why the second ticket couldn't be added to your order.

To make sure you both can attend a show together, we can provide you with a coupon code worth the full value of your current ticket. This will allow you to rebook two tickets for a future date of your choice so you don't have to worry about being separated.

Regarding your request, please note that our policy does not allow for refunds unless an event has been cancelled or rescheduled by us. However, we want to ensure you still have a magical experience, and providing this credit is the best way to get you and your cousin into a theater together!

Would you like me to go ahead and process this credit for you now so you can choose a new date for your trip?

Warm regards,

Sam

Customer Support

On Mon, Mar 16, 2026 at 4:43 PM Britney Nguyen <britneynguyen920@gmail.com> wrote:

Hello, 

I recently purchased a ticket for the 04/05 showing of The Little Mermaid. I had planned to buy two tickets as a birthday surprise for my cousin — we’re actually traveling to NYC specifically to see this together — but the website only allowed me to check out one ticket at a time. After completing the first purchase, the showing immediately appeared as sold out, so I wasn’t able to buy the second ticket.

Is there any possibility of purchasing one additional ticket for that showing so we can attend together for her birthday? If that isn’t possible, could I please receive a refund for the ticket I purchased?

For ease of reference my order number is: 302K-9T1J-FGW. Thank you in advance, I look forward to hearing from someone on the team very soon!

Best regards,

Britney N. 

Got it! Thank you so much for all your help! Last question: Do you happen to know where the location for that showing will be? On the website it says that it would be released one week prior and we would like to know so we can better plan our trip!

Thank you!

On Mon, Mar 30, 2026 at 12:40 PM Fork Film <newyork@forknfilm.com> wrote:

Hi Britney!

I just sent over a giftcard equivalent to the price you paid for your ticket and have removed the coupon code. Please check your spam as there is a chance the gift card landed there!

Warm regards,

Sam

Customer Support

On Thu, Mar 26, 2026 at 12:19 PM Britney Nguyen <britneynguyen920@gmail.com> wrote:

Hi Sam, 

Is it possible for you to provide me with a gift card balance instead of a coupon code for the value that I paid the ticket for? In this case the value would be for $102.49? Thanks for all your help!

On Thu, Mar 26, 2026 at 1:13 PM Fork Film <newyork@forknfilm.com> wrote:

Hi Britney,

Thanks for touching base!

Because the promo code you used for the first booking lowered the total price, the new coupon code is locked to that same value. I’m unable to generate a code for more than the initial purchase amount, but I’d be more than happy to help you get booked for that April 5th show at 1:30 PM manually if you're okay with covering any remaining balance.

Let me know if you’d like me to walk you through that or if you have any other questions!

Warm regards,

Sam

Customer Support

On Wed, Mar 25, 2026 at 3:41 PM Britney Nguyen <britneynguyen920@gmail.com> wrote:

If possible could you transfer my ticket balance to a gift card code rather than a coupon code? 

On Wed, Mar 25, 2026 at 4:11 PM Britney Nguyen <britneynguyen920@gmail.com> wrote:

Hi, are you able to book me for the 04/05 1:30 PM show since it won’t let me use the code along with the promo code that I used to book the initial ticket. Thanks! 

On Wed, Mar 25, 2026 at 2:01 PM Fork Film <newyork@forknfilm.com> wrote:

Hi Britney,

No problem at all! I have successfully canceled your reservation for The Little Mermaid on April 5th. I’ve attached a coupon code below for the full value of your ticket; this code does not expire and can be used to rebook any of our upcoming NYC shows whenever you're ready!

Coupon Code: VDBritneyNguyen

Please do not hesitate to touch base if you have any trouble redeeming your code!

Warm Regards,
Sam
Customer Support

On Mon, Mar 23, 2026 at 9:30 PM Britney Nguyen <britneynguyen920@gmail.com> wrote:

Hello, 

Upon reconsideration, would you please provide me with a coupon code for the full value of my current ticket so I can rebook? Thanks in advance, I look forward to hearing from you!

On Mon, Mar 23, 2026 at 1:01 PM Fork Film <newyork@forknfilm.com> wrote:

Hi Brittany,

Absolutely! I would be more than happy to get that ticket transferred over for you. It’s no trouble at all, and we’ll make sure everything is updated so she’s all set for the big event!

To get that processed, could you please provide the following details for the new ticket holder?

First and Last Name:
Email Address:

Once I have those details, I’ll take care of the rest and send over the updated confirmation.

Warm regards,

Sam

Customer Support

On Thu, Mar 19, 2026 at 2:41 PM Britney Nguyen <britneynguyen920@gmail.com> wrote:

Is it possible to transfer the ticket in my name to hers then? 

On Thu, Mar 19, 2026 at 12:13 PM Fork Film <newyork@forknfilm.com> wrote:

Hi Britney,

Thank you so much for reaching out to us, and a very happy early birthday to your cousin! We would love to help you both celebrate together in NYC.

I am so sorry for the frustration you experienced with the website during your purchase. It sounds like you grabbed the very last seat available for that specific showing, which is why the second ticket couldn't be added to your order.

To make sure you both can attend a show together, we can provide you with a coupon code worth the full value of your current ticket. This will allow you to rebook two tickets for a future date of your choice so you don't have to worry about being separated.

Regarding your request, please note that our policy does not allow for refunds unless an event has been cancelled or rescheduled by us. However, we want to ensure you still have a magical experience, and providing this credit is the best way to get you and your cousin into a theater together!

Would you like me to go ahead and process this credit for you now so you can choose a new date for your trip?

Warm regards,

Sam

Customer Support

On Mon, Mar 16, 2026 at 4:43 PM Britney Nguyen <britneynguyen920@gmail.com> wrote:

Hello, 

I recently purchased a ticket for the 04/05 showing of The Little Mermaid. I had planned to buy two tickets as a birthday surprise for my cousin — we’re actually traveling to NYC specifically to see this together — but the website only allowed me to check out one ticket at a time. After completing the first purchase, the showing immediately appeared as sold out, so I wasn’t able to buy the second ticket.

Is there any possibility of purchasing one additional ticket for that showing so we can attend together for her birthday? If that isn’t possible, could I please receive a refund for the ticket I purchased?

For ease of reference my order number is: 302K-9T1J-FGW. Thank you in advance, I look forward to hearing from someone on the team very soon!

Best regards,

Britney N.