Re: Please Reply: Scottsdale Fork n' Film Reservation - Important Announcement (Second Attempt)



Hello Kaylee,

Thank you for your continued patience. We understand the wait has been longer than expected, and we’re truly sorry for the delay.

We are still processing refunds, and yours remains a priority. Once it’s complete, we’ll send your refund receipt right away. We hope to resolve this soon.

We appreciate your understanding and kindness as we work through this process.

Warmly,
The Fork n’ Film Team

On Wed, Feb 25, 2026 at 3:27 PM Kaylee Detherage <kayleedetherage@gmail.com> wrote:

It has been over two weeks this is ridiculous where is my refund

Sent from my iPhone

On Feb 18, 2026, at 15:51, Fork Film <tempe@forknfilm.com> wrote:



Hello Kaylee!

Thanks for checking in! We completely understand that you are not able to attend any future dates. I can confirm that your refund request has been received, and it is active in our system. As soon as your refund is processed, we will reach back out with an update and a copy of your refund receipt. 

If there is anything we can help you with in the meantime, please let us know!

Warm regards,

Sierra

On Tue, Feb 17, 2026 at 4:33 PM Kaylee Detherage <kayleedetherage@gmail.com> wrote:

Hello???? Please process my refund asap

Sent from my iPhone

On Feb 12, 2026, at 10:15, Fork Film <tempe@forknfilm.com> wrote:



Dear Kaylee,

Thank you for your response. We are sincerely sorry for this cancellation and any inconvenience caused. We will accommodate a refund, once it's processed we will send you a copy of your refund receipt.

As a gesture of good will, if you choose to keep your tickets instead of a refund, we'd be happy to upgrade your tickets to VIP, which includes premium seating and a bottle of champagne to enjoy during the show. If this works for you, just let us know and we'll take care of the rest.

We hope to host you at Fork n' Film in the future.
Have a great day.

Warmly,
Esperanza
Customer Support

On Wed, Feb 11, 2026 at 8:22 AM Kaylee Detherage <kayleedetherage@gmail.com> wrote:

I need my refund asap and a response. This is ridiculous 

Sent from my iPhone

On Feb 10, 2026, at 15:00, Kaylee Detherage <kayleedetherage@gmail.com> wrote:

I cannot attend. I would like a full refund

Sent from my iPhone

On Feb 10, 2026, at 12:40, Fork n' Film Scottsdale <tempe@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend. Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this m‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend.   Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll take care of the rest.   Please note that tickets tend to sell quickly, so we recommend reaching out at your earliest convenience to secure your preferred showtime.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team This email was created with Wix.‌ Discover More

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.



Dear Kaylee,

Thank you for continuing to follow up with us. We sincerely appreciate your patience as this has taken longer than expected.

We want to assure you that your refund is still being actively worked on, and it remains a priority for our team. While we don’t have an exact timeline to share just yet, please know we are continuing to make progress. 

We will send your confirmation as soon as the refund is complete. We look forward to resolving this for you soon.

Warm regards,

Esperanza

On Tue, Mar 17, 2026 at 1:56 PM Kaylee Detherage <kayleedetherage@gmail.com> wrote:

Am I ever going to receive a refund this is insane.

Sent from my iPhone

On Mar 2, 2026, at 14:14, Fork Film <tempe@forknfilm.com> wrote:



Hello Kaylee,

Thank you for your continued patience. We understand the wait has been longer than expected, and we’re truly sorry for the delay.

We are still processing refunds, and yours remains a priority. Once it’s complete, we’ll send your refund receipt right away. We hope to resolve this soon.

We appreciate your understanding and kindness as we work through this process.

Warmly,
The Fork n’ Film Team

On Wed, Feb 25, 2026 at 3:27 PM Kaylee Detherage <kayleedetherage@gmail.com> wrote:

It has been over two weeks this is ridiculous where is my refund

Sent from my iPhone

On Feb 18, 2026, at 15:51, Fork Film <tempe@forknfilm.com> wrote:



Hello Kaylee!

Thanks for checking in! We completely understand that you are not able to attend any future dates. I can confirm that your refund request has been received, and it is active in our system. As soon as your refund is processed, we will reach back out with an update and a copy of your refund receipt. 

If there is anything we can help you with in the meantime, please let us know!

Warm regards,

Sierra

On Tue, Feb 17, 2026 at 4:33 PM Kaylee Detherage <kayleedetherage@gmail.com> wrote:

Hello???? Please process my refund asap

Sent from my iPhone

On Feb 12, 2026, at 10:15, Fork Film <tempe@forknfilm.com> wrote:



Dear Kaylee,

Thank you for your response. We are sincerely sorry for this cancellation and any inconvenience caused. We will accommodate a refund, once it's processed we will send you a copy of your refund receipt.

As a gesture of good will, if you choose to keep your tickets instead of a refund, we'd be happy to upgrade your tickets to VIP, which includes premium seating and a bottle of champagne to enjoy during the show. If this works for you, just let us know and we'll take care of the rest.

We hope to host you at Fork n' Film in the future.
Have a great day.

Warmly,
Esperanza
Customer Support

On Wed, Feb 11, 2026 at 8:22 AM Kaylee Detherage <kayleedetherage@gmail.com> wrote:

I need my refund asap and a response. This is ridiculous 

Sent from my iPhone

On Feb 10, 2026, at 15:00, Kaylee Detherage <kayleedetherage@gmail.com> wrote:

I cannot attend. I would like a full refund

Sent from my iPhone

On Feb 10, 2026, at 12:40, Fork n' Film Scottsdale <tempe@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend. Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this m‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend.   Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll take care of the rest.   Please note that tickets tend to sell quickly, so we recommend reaching out at your earliest convenience to secure your preferred showtime.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team This email was created with Wix.‌ Discover More

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

I am making a trip out to Dallas TX on either 5/30 or 6/6 and since the refund is taking so long I was wondering if you could rebook us for the movie ratatouille at 6:30pm either of those days with the bottle of prosecco and VIP experience you offered previously.

On Apr 23, 2026, at 13:03, Fork Film <arizona@forknfilm.com> wrote:



Hi Kaylee,

Thank you for your message and your patience. We completely understand wanting to speak with someone directly, especially given how long this has taken. We’re very sorry for the continued delay and the frustration it’s caused.

Please know your refund is still actively in progress and remains a priority for our team.

While we don’t have an exact timeline to share just yet, we are continuing to make progress and will send your confirmation along with your refund receipt as soon as it’s been completed.

We truly appreciate your patience and understanding, and we’re committed to resolving this for you as soon as possible.

Warm regards,
Esperanza

On Tue, Apr 14, 2026 at 12:31 PM Kaylee Detherage <kayleedetherage@gmail.com> wrote:

Do you have a phone number I can call. It has now been two months without a refund 

Sent from my iPhone

On Mar 20, 2026, at 19:11, Fork Film <tempe@forknfilm.com> wrote:



Dear Kaylee,

Thank you for continuing to follow up with us. We sincerely appreciate your patience as this has taken longer than expected.

We want to assure you that your refund is still being actively worked on, and it remains a priority for our team. While we don’t have an exact timeline to share just yet, please know we are continuing to make progress. 

We will send your confirmation as soon as the refund is complete. We look forward to resolving this for you soon.

Warm regards,

Esperanza

On Tue, Mar 17, 2026 at 1:56 PM Kaylee Detherage <kayleedetherage@gmail.com> wrote:

Am I ever going to receive a refund this is insane.

Sent from my iPhone

On Mar 2, 2026, at 14:14, Fork Film <tempe@forknfilm.com> wrote:



Hello Kaylee,

Thank you for your continued patience. We understand the wait has been longer than expected, and we’re truly sorry for the delay.

We are still processing refunds, and yours remains a priority. Once it’s complete, we’ll send your refund receipt right away. We hope to resolve this soon.

We appreciate your understanding and kindness as we work through this process.

Warmly,
The Fork n’ Film Team

On Wed, Feb 25, 2026 at 3:27 PM Kaylee Detherage <kayleedetherage@gmail.com> wrote:

It has been over two weeks this is ridiculous where is my refund

Sent from my iPhone

On Feb 18, 2026, at 15:51, Fork Film <tempe@forknfilm.com> wrote:



Hello Kaylee!

Thanks for checking in! We completely understand that you are not able to attend any future dates. I can confirm that your refund request has been received, and it is active in our system. As soon as your refund is processed, we will reach back out with an update and a copy of your refund receipt. 

If there is anything we can help you with in the meantime, please let us know!

Warm regards,

Sierra

On Tue, Feb 17, 2026 at 4:33 PM Kaylee Detherage <kayleedetherage@gmail.com> wrote:

Hello???? Please process my refund asap

Sent from my iPhone

On Feb 12, 2026, at 10:15, Fork Film <tempe@forknfilm.com> wrote:



Dear Kaylee,

Thank you for your response. We are sincerely sorry for this cancellation and any inconvenience caused. We will accommodate a refund, once it's processed we will send you a copy of your refund receipt.

As a gesture of good will, if you choose to keep your tickets instead of a refund, we'd be happy to upgrade your tickets to VIP, which includes premium seating and a bottle of champagne to enjoy during the show. If this works for you, just let us know and we'll take care of the rest.

We hope to host you at Fork n' Film in the future.
Have a great day.

Warmly,
Esperanza
Customer Support

On Wed, Feb 11, 2026 at 8:22 AM Kaylee Detherage <kayleedetherage@gmail.com> wrote:

I need my refund asap and a response. This is ridiculous 

Sent from my iPhone

On Feb 10, 2026, at 15:00, Kaylee Detherage <kayleedetherage@gmail.com> wrote:

I cannot attend. I would like a full refund

Sent from my iPhone

On Feb 10, 2026, at 12:40, Fork n' Film Scottsdale <tempe@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend. Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this m‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend.   Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll take care of the rest.   Please note that tickets tend to sell quickly, so we recommend reaching out at your earliest convenience to secure your preferred showtime.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team This email was created with Wix.‌ Discover More

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

I am making a trip out to Dallas TX on either 5/30 or 6/6 and since the refund is taking so long I was wondering if you could rebook us for the movie ratatouille at 6:30pm either of those days with the bottle of prosecco and VIP experience you offered previously.

On Apr 23, 2026, at 13:03, Fork Film <arizona@forknfilm.com> wrote:



Hi Kaylee,

Thank you for your message and your patience. We completely understand wanting to speak with someone directly, especially given how long this has taken. We’re very sorry for the continued delay and the frustration it’s caused.

Please know your refund is still actively in progress and remains a priority for our team.

While we don’t have an exact timeline to share just yet, we are continuing to make progress and will send your confirmation along with your refund receipt as soon as it’s been completed.

We truly appreciate your patience and understanding, and we’re committed to resolving this for you as soon as possible.

Warm regards,
Esperanza

On Tue, Apr 14, 2026 at 12:31 PM Kaylee Detherage <kayleedetherage@gmail.com> wrote:

Do you have a phone number I can call. It has now been two months without a refund 

Sent from my iPhone

On Mar 20, 2026, at 19:11, Fork Film <tempe@forknfilm.com> wrote:



Dear Kaylee,

Thank you for continuing to follow up with us. We sincerely appreciate your patience as this has taken longer than expected.

We want to assure you that your refund is still being actively worked on, and it remains a priority for our team. While we don’t have an exact timeline to share just yet, please know we are continuing to make progress. 

We will send your confirmation as soon as the refund is complete. We look forward to resolving this for you soon.

Warm regards,

Esperanza

On Tue, Mar 17, 2026 at 1:56 PM Kaylee Detherage <kayleedetherage@gmail.com> wrote:

Am I ever going to receive a refund this is insane.

Sent from my iPhone

On Mar 2, 2026, at 14:14, Fork Film <tempe@forknfilm.com> wrote:



Hello Kaylee,

Thank you for your continued patience. We understand the wait has been longer than expected, and we’re truly sorry for the delay.

We are still processing refunds, and yours remains a priority. Once it’s complete, we’ll send your refund receipt right away. We hope to resolve this soon.

We appreciate your understanding and kindness as we work through this process.

Warmly,
The Fork n’ Film Team

On Wed, Feb 25, 2026 at 3:27 PM Kaylee Detherage <kayleedetherage@gmail.com> wrote:

It has been over two weeks this is ridiculous where is my refund

Sent from my iPhone

On Feb 18, 2026, at 15:51, Fork Film <tempe@forknfilm.com> wrote:



Hello Kaylee!

Thanks for checking in! We completely understand that you are not able to attend any future dates. I can confirm that your refund request has been received, and it is active in our system. As soon as your refund is processed, we will reach back out with an update and a copy of your refund receipt. 

If there is anything we can help you with in the meantime, please let us know!

Warm regards,

Sierra

On Tue, Feb 17, 2026 at 4:33 PM Kaylee Detherage <kayleedetherage@gmail.com> wrote:

Hello???? Please process my refund asap

Sent from my iPhone

On Feb 12, 2026, at 10:15, Fork Film <tempe@forknfilm.com> wrote:



Dear Kaylee,

Thank you for your response. We are sincerely sorry for this cancellation and any inconvenience caused. We will accommodate a refund, once it's processed we will send you a copy of your refund receipt.

As a gesture of good will, if you choose to keep your tickets instead of a refund, we'd be happy to upgrade your tickets to VIP, which includes premium seating and a bottle of champagne to enjoy during the show. If this works for you, just let us know and we'll take care of the rest.

We hope to host you at Fork n' Film in the future.
Have a great day.

Warmly,
Esperanza
Customer Support

On Wed, Feb 11, 2026 at 8:22 AM Kaylee Detherage <kayleedetherage@gmail.com> wrote:

I need my refund asap and a response. This is ridiculous 

Sent from my iPhone

On Feb 10, 2026, at 15:00, Kaylee Detherage <kayleedetherage@gmail.com> wrote:

I cannot attend. I would like a full refund

Sent from my iPhone

On Feb 10, 2026, at 12:40, Fork n' Film Scottsdale <tempe@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend. Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this m‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend.   Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll take care of the rest.   Please note that tickets tend to sell quickly, so we recommend reaching out at your earliest convenience to secure your preferred showtime.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team This email was created with Wix.‌ Discover More

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.