Re: Event Postponed: Fork n' Film (Updated Rescheduling Link)

Dear Grace,

I sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

Please know we made this decision only after considering every possible option. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take longer than usual as we’re currently managing high volume, but we’ll keep you updated.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Alex

On Thu, Mar 19, 2026 at 7:27 PM Grace Lopez <gralopez98@gmail.com> wrote:

Hi,
I would like a refund, please let me know if you need anything from my end to process. 

Grace Lopez

First Gen Latina | Marketing, Finance and Communication | Bay Area & Socal Based

LinkedIn

---------- Forwarded message ---------
From: Fork n' Film San Francisco <sanfrancisco@forknfilm.com>
Date: Tue, Mar 17, 2026 at 3:03 PM
Subject: Event Postponed: Fork n' Film (Updated Rescheduling Link)
To: Grace Lopez <gralopez98@gmail.com>

Dear Fork n' Film guests, We’re reaching out again to resend this message, as the previous email included a broken rescheduling link. The issue has now been resolved, and the updated link below is ready for you to use. We truly apologize for any inconvenience this may have caused. We are truly‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Event Postponed Dear Fork n' Film guests,   We’re reaching out again to resend this message, as the previous email included a broken rescheduling link. The issue has now been resolved, and the updated link below is ready for you to use. We truly apologize for any inconvenience this may have caused.   We are truly so sorry to share that your Fork n’ Film show has been postponed. Due to unforeseen operational circumstances, we are unable to deliver the Fork n’ Film experience at the level of quality our guests deserve this weekend. Rather than compromise the experience, we made the difficult decision to postpone these shows.   We know many of you have been looking forward to this night and we genuinely hate having to disrupt those plans. Please know this decision was not made lightly, and we deeply appreciate your patience and understanding.   To make this right, we’re inviting you to reschedule your tickets to any show starting in May. When you join us we’ll also include:   A complimentary welcome cocktail when you arrive Preferred seating A 10% discount code for a future Fork n’ Film experience (Code: POSTPONEDLASF10)   How to Reschedule 1. Click the private reschedule page below Reschedule: https://www.forknfilm.com/reschedules Password: FNFReschedules   2. Choose a new date & movie We have an amazing selection of fun films and menus! Pick whichever show works best for you.   3. Add your tickets to your cart   4. Enter your unique discount code at checkout Your discount code = the full name used when purchasing your tickets (ex - JOHNSMITH or JOHNROBERTSMITH) Your code will apply to the exact number of tickets under your original reservation.   Important Tips The code works one time only Check your original receipt to confirm which name was used at purchase If you purchased 5 or more tickets, you will have two codes (ex - JOHNSMITH and JOHNSMITH1)   Again, we are truly sorry for the inconvenience and appreciate your support more than you know. We’re looking forward to welcoming you back soon for a very special Fork n’ Film night.   Warmly, The Fork n’ Film Team 🍿🥂     Prefer a Refund? If you would rather receive a refund, simply email sanfrancisco@forknfilm.com and we will process it for you.   Please note that refunds may take some time to complete, so rescheduling is the fastest way to secure your seats at a future show.

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Hi Grace,

Thank you so much for reaching out! I completely understand your concern, and I really appreciate you checking in with us.

I want to reassure you that you are indeed receiving a refund. We have you down for a full reimbursement, and we are not looking to reschedule your visit if you’ve decided that a refund is the best path for you.

Please know that we’re a very small, dedicated team, and we’re working as quickly as we possibly can to get through our queue and get these processed. We haven’t forgotten about you, and we’re doing our absolute best to get this finalized for you soon.

I’ll be sure to reach out the moment I have a confirmation or a receipt to share. Thank you again for your patience and for bearing with us!

Warm regards,

Sam

Customer Support

On Mon, Apr 6, 2026 at 2:55 AM Grace Lopez <gralopez98@gmail.com> wrote:

Hi,

Just checking in to ensure I receive my refund as I have not seen anything yet and I am not interested in rescheduling. Thank you.

Grace Lopez

First Gen Latina | Marketing, Finance and Communication | Bay Area & Socal Based

LinkedIn

On Fri, Mar 20, 2026 at 3:03 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Dear Grace,

I sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

Please know we made this decision only after considering every possible option. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take longer than usual as we’re currently managing high volume, but we’ll keep you updated.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Alex

On Thu, Mar 19, 2026 at 7:27 PM Grace Lopez <gralopez98@gmail.com> wrote:

Hi,
I would like a refund, please let me know if you need anything from my end to process. 

Grace Lopez

First Gen Latina | Marketing, Finance and Communication | Bay Area & Socal Based

LinkedIn

---------- Forwarded message ---------
From: Fork n' Film San Francisco <sanfrancisco@forknfilm.com>
Date: Tue, Mar 17, 2026 at 3:03 PM
Subject: Event Postponed: Fork n' Film (Updated Rescheduling Link)
To: Grace Lopez <gralopez98@gmail.com>

Dear Fork n' Film guests, We’re reaching out again to resend this message, as the previous email included a broken rescheduling link. The issue has now been resolved, and the updated link below is ready for you to use. We truly apologize for any inconvenience this may have caused. We are truly‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Event Postponed Dear Fork n' Film guests,   We’re reaching out again to resend this message, as the previous email included a broken rescheduling link. The issue has now been resolved, and the updated link below is ready for you to use. We truly apologize for any inconvenience this may have caused.   We are truly so sorry to share that your Fork n’ Film show has been postponed. Due to unforeseen operational circumstances, we are unable to deliver the Fork n’ Film experience at the level of quality our guests deserve this weekend. Rather than compromise the experience, we made the difficult decision to postpone these shows.   We know many of you have been looking forward to this night and we genuinely hate having to disrupt those plans. Please know this decision was not made lightly, and we deeply appreciate your patience and understanding.   To make this right, we’re inviting you to reschedule your tickets to any show starting in May. When you join us we’ll also include:   A complimentary welcome cocktail when you arrive Preferred seating A 10% discount code for a future Fork n’ Film experience (Code: POSTPONEDLASF10)   How to Reschedule 1. Click the private reschedule page below Reschedule: https://www.forknfilm.com/reschedules Password: FNFReschedules   2. Choose a new date & movie We have an amazing selection of fun films and menus! Pick whichever show works best for you.   3. Add your tickets to your cart   4. Enter your unique discount code at checkout Your discount code = the full name used when purchasing your tickets (ex - JOHNSMITH or JOHNROBERTSMITH) Your code will apply to the exact number of tickets under your original reservation.   Important Tips The code works one time only Check your original receipt to confirm which name was used at purchase If you purchased 5 or more tickets, you will have two codes (ex - JOHNSMITH and JOHNSMITH1)   Again, we are truly sorry for the inconvenience and appreciate your support more than you know. We’re looking forward to welcoming you back soon for a very special Fork n’ Film night.   Warmly, The Fork n’ Film Team 🍿🥂     Prefer a Refund? If you would rather receive a refund, simply email sanfrancisco@forknfilm.com and we will process it for you.   Please note that refunds may take some time to complete, so rescheduling is the fastest way to secure your seats at a future show.

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