Re: Event postponed refund request



Hi Donnarcia,

Thank you for following up! Please know that we are a very small team currently processing all of these requests manually. Because we are handling each one individually to ensure accuracy, it is taking a bit longer than usual, but we are working as quickly as we can.

We should have a definitive update for you very soon. We truly appreciate your grace and patience as we work to get this resolved for you.

Warm regards,

Sam

Customer Support

On Wed, Apr 8, 2026 at 11:22 PM Donnarcia Scurry <donnarcia.scurry@gmail.com> wrote:

Do you know how long the process takes for the refund? When can I expect a timeframe? 

Thank you,

Donnarcia 

On Mar 20, 2026, at 11:40 AM, Donnarcia Scurry <donnarcia.scurry@gmail.com> wrote:

Thank you very much. 

Sincerely,

Donnarcia 

On Mar 20, 2026, at 10:57 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Donnarcia,

Thank you so much for reaching out! We are so sorry for the change in plans regarding the postponed event, but we would be more than happy to help you with this.

We are getting to work on your request right away. Once the process is complete, we will follow up with a separate email containing your refund receipt for your records.

Thank you for your patience, and we hope to see you at a future event!

Warm regards,

Sam

Customer Support

On Thu, Mar 19, 2026 at 10:26 PM Donnarcia Scurry <donnarcia.scurry@gmail.com> wrote:

Hello,

I am writing to request a refund for the fork n film postponed event that was initially scheduled for March 28,2026.

Thank you kindly,
Donnarcia Scurry

I appreciate your response and understand that the refund process would take a little while. However, the fork n film event was cancelled in March and it is now almost June. I would appreciate a prompt refund as waiting another month is now unacceptable. Thank you for your attention to this matter. 

Thank you,

Donnarcia  

On Apr 13, 2026, at 1:24 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Donnarcia,

Thank you for following up! Please know that we are a very small team currently processing all of these requests manually. Because we are handling each one individually to ensure accuracy, it is taking a bit longer than usual, but we are working as quickly as we can.

We should have a definitive update for you very soon. We truly appreciate your grace and patience as we work to get this resolved for you.

Warm regards,

Sam

Customer Support

On Wed, Apr 8, 2026 at 11:22 PM Donnarcia Scurry <donnarcia.scurry@gmail.com> wrote:

Do you know how long the process takes for the refund? When can I expect a timeframe? 

Thank you,

Donnarcia 

On Mar 20, 2026, at 11:40 AM, Donnarcia Scurry <donnarcia.scurry@gmail.com> wrote:

Thank you very much. 

Sincerely,

Donnarcia 

On Mar 20, 2026, at 10:57 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Donnarcia,

Thank you so much for reaching out! We are so sorry for the change in plans regarding the postponed event, but we would be more than happy to help you with this.

We are getting to work on your request right away. Once the process is complete, we will follow up with a separate email containing your refund receipt for your records.

Thank you for your patience, and we hope to see you at a future event!

Warm regards,

Sam

Customer Support

On Thu, Mar 19, 2026 at 10:26 PM Donnarcia Scurry <donnarcia.scurry@gmail.com> wrote:

Hello,

I am writing to request a refund for the fork n film postponed event that was initially scheduled for March 28,2026.

Thank you kindly,
Donnarcia Scurry