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Re: Sundays show

leeabanda@gmail.com · landed in losangeles@forknfilm.com

3 messages
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  • leeabanda@gmail.comto Fork Film <losangeles@forknfilm.com>Inbound
    5/1/2026, 4:59:34 PM

    Re: Sundays show

    How long does it take to get a refund? 

    On Tue, Mar 24, 2026 at 10:19 AM Fork Film <losangeles@forknfilm.com> wrote:

    Dear Leea,

    I sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

    Please know we made this decision only after considering every possible option. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

    Refunds may take longer than usual as we’re currently managing high volume, but we’ll keep you updated.

    If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

    If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

    We hope to have the pleasure of hosting you at Fork n’ Film in the future.

    Warm regards,

    Alex


    On Mon, Mar 23, 2026 at 9:12 PM Leea Banda <leeabanda@gmail.com> wrote:
    Please let me know the fastest way to get reimbursed.

    Thank you 
    On Mon, Mar 23, 2026 at 4:29 PM Leea Banda <leeabanda@gmail.com> wrote:
    Yes 

    On Mon, Mar 23, 2026 at 12:28 PM Fork Film <losangeles@forknfilm.com> wrote:
    Hi Leea,

    Just to confirm, instead of rescheduling your tickets for the Ratatouille showing, would you prefer a full refund?

    Best regards,

    Alex

    On Sun, Mar 22, 2026 at 1:47 PM Leea Banda <leeabanda@gmail.com> wrote:
    Is it possible to cancel and not reschedule??

    On Sat, Mar 21, 2026 at 1:23 PM Fork Film <losangeles@forknfilm.com> wrote:
    Hello Leea,

    Thanks for reaching out. Unfortunately, I can confirm that the Ratatouille showing on March 22nd has been postponed. We sent out an email earlier this week with more details, but our records show that you did not open the message. I have attached a screenshot below for transparency.  

    At this time, we have invited guests to reschedule using a unique discount code. Please visit this website and enter the password FNFReschedules. Once you enter the site, you will be able to see a list of events going all the way through March 2027. When you see one you like, add the tickets to your cart and enter your code (LEEABANDA).

    If you have any other questions or concerns, please let me know. We are always happy to help!

    Warm regards,
    Sierra

    On Fri, Mar 20, 2026 at 5:56 PM Leea Banda <leeabanda@gmail.com> wrote:
    Hello, I have not received any information for Sundays showing. Please let me know any information as I just received a text 5 minutes ago about a cancelation?

    Thanks

    Leea Banda
    Sent from my iPhone
  • losangeles@forknfilm.comto Leea Banda <leeabanda@gmail.com>Reply (operator)
    5/1/2026, 8:44:52 PM

    Re: Sundays show

    Dear Leea,

    Refunds are being processed in the order they were received, but the process is taking longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.

    While I can’t give you an exact date just yet, please know it’s a top priority for us and we are working on it. Once your refund has been processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out, we’re happy to help!

    Warmly,

    Alex


    On Fri, May 1, 2026 at 9:59 AM Leea Banda <leeabanda@gmail.com> wrote:
    How long does it take to get a refund? 

    On Tue, Mar 24, 2026 at 10:19 AM Fork Film <losangeles@forknfilm.com> wrote:

    Dear Leea,

    I sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

    Please know we made this decision only after considering every possible option. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

    Refunds may take longer than usual as we’re currently managing high volume, but we’ll keep you updated.

    If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

    If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

    We hope to have the pleasure of hosting you at Fork n’ Film in the future.

    Warm regards,

    Alex


    On Mon, Mar 23, 2026 at 9:12 PM Leea Banda <leeabanda@gmail.com> wrote:
    Please let me know the fastest way to get reimbursed.

    Thank you 
    On Mon, Mar 23, 2026 at 4:29 PM Leea Banda <leeabanda@gmail.com> wrote:
    Yes 

    On Mon, Mar 23, 2026 at 12:28 PM Fork Film <losangeles@forknfilm.com> wrote:
    Hi Leea,

    Just to confirm, instead of rescheduling your tickets for the Ratatouille showing, would you prefer a full refund?

    Best regards,

    Alex

    On Sun, Mar 22, 2026 at 1:47 PM Leea Banda <leeabanda@gmail.com> wrote:
    Is it possible to cancel and not reschedule??

    On Sat, Mar 21, 2026 at 1:23 PM Fork Film <losangeles@forknfilm.com> wrote:
    Hello Leea,

    Thanks for reaching out. Unfortunately, I can confirm that the Ratatouille showing on March 22nd has been postponed. We sent out an email earlier this week with more details, but our records show that you did not open the message. I have attached a screenshot below for transparency.  

    At this time, we have invited guests to reschedule using a unique discount code. Please visit this website and enter the password FNFReschedules. Once you enter the site, you will be able to see a list of events going all the way through March 2027. When you see one you like, add the tickets to your cart and enter your code (LEEABANDA).

    If you have any other questions or concerns, please let me know. We are always happy to help!

    Warm regards,
    Sierra

    On Fri, Mar 20, 2026 at 5:56 PM Leea Banda <leeabanda@gmail.com> wrote:
    Hello, I have not received any information for Sundays showing. Please let me know any information as I just received a text 5 minutes ago about a cancelation?

    Thanks

    Leea Banda
    Sent from my iPhone
    DeliveredOpenedClicked
  • leeabanda@gmail.comto Fork Film <losangeles@forknfilm.com>Inbound
    6/4/2026, 3:19:49 AM

    Re: Sundays show

    Hello, this is ridiculous, it’s been over a month and I haven’t received a refund yet. What can possibly take so long to process. 

    On Fri, May 1, 2026 at 1:45 PM Fork Film <losangeles@forknfilm.com> wrote:
    Dear Leea,

    Refunds are being processed in the order they were received, but the process is taking longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.

    While I can’t give you an exact date just yet, please know it’s a top priority for us and we are working on it. Once your refund has been processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out, we’re happy to help!

    Warmly,

    Alex


    On Fri, May 1, 2026 at 9:59 AM Leea Banda <leeabanda@gmail.com> wrote:
    How long does it take to get a refund? 

    On Tue, Mar 24, 2026 at 10:19 AM Fork Film <losangeles@forknfilm.com> wrote:

    Dear Leea,

    I sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

    Please know we made this decision only after considering every possible option. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

    Refunds may take longer than usual as we’re currently managing high volume, but we’ll keep you updated.

    If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

    If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

    We hope to have the pleasure of hosting you at Fork n’ Film in the future.

    Warm regards,

    Alex


    On Mon, Mar 23, 2026 at 9:12 PM Leea Banda <leeabanda@gmail.com> wrote:
    Please let me know the fastest way to get reimbursed.

    Thank you 
    On Mon, Mar 23, 2026 at 4:29 PM Leea Banda <leeabanda@gmail.com> wrote:
    Yes 

    On Mon, Mar 23, 2026 at 12:28 PM Fork Film <losangeles@forknfilm.com> wrote:
    Hi Leea,

    Just to confirm, instead of rescheduling your tickets for the Ratatouille showing, would you prefer a full refund?

    Best regards,

    Alex

    On Sun, Mar 22, 2026 at 1:47 PM Leea Banda <leeabanda@gmail.com> wrote:
    Is it possible to cancel and not reschedule??

    On Sat, Mar 21, 2026 at 1:23 PM Fork Film <losangeles@forknfilm.com> wrote:
    Hello Leea,

    Thanks for reaching out. Unfortunately, I can confirm that the Ratatouille showing on March 22nd has been postponed. We sent out an email earlier this week with more details, but our records show that you did not open the message. I have attached a screenshot below for transparency.  

    At this time, we have invited guests to reschedule using a unique discount code. Please visit this website and enter the password FNFReschedules. Once you enter the site, you will be able to see a list of events going all the way through March 2027. When you see one you like, add the tickets to your cart and enter your code (LEEABANDA).

    If you have any other questions or concerns, please let me know. We are always happy to help!

    Warm regards,
    Sierra

    On Fri, Mar 20, 2026 at 5:56 PM Leea Banda <leeabanda@gmail.com> wrote:
    Hello, I have not received any information for Sundays showing. Please let me know any information as I just received a text 5 minutes ago about a cancelation?

    Thanks

    Leea Banda
    Sent from my iPhone

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