Re: Refund

On Saturday, April 25, 2026, 12:13 PM, Fork Film <losangeles@forknfilm.com> wrote:

Hi Claudia,

Thank you so much for reaching out.

To honor your original reservation, rebooking would need to be completed through the reschedule link we provided, as that is where eligible showtimes are available.

We completely understand how this may feel frustrating, and we're very sorry for the inconvenience. While availability is limited to those showtimes, we're always here to help answer any questions or guide you through the process.

We truly appreciate your patience and understanding.

Warm regards,

Alex

On Sat, Apr 25, 2026 at 8:56 AM Claudia Chavez <claudiachavez_3@yahoo.com> wrote:

Hi Alex, I see that new Shrek tickets were released but for the postpone link, it says they are all sold out..

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On Monday, April 13, 2026, 12:39 PM, Fork Film <losangeles@forknfilm.com> wrote:

Hi Claudia,

Of course, no problem. Please let me know if you need anything else or have any questions in the meantime.

Best regards,

Alex

On Sun, Apr 12, 2026 at 10:16 PM Claudia Chavez <claudiachavez_3@yahoo.com> wrote:

I would like to hold on to the code and see if more dates/films are released

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On Thursday, April 9, 2026, 12:39 PM, Fork Film <losangeles@forknfilm.com> wrote:

Hi Claudia,

We may be releasing more dates and films soon, so you could decide to hold on to your code for a bit longer if you'd like. However, if you would prefer not to wait, we can certainly proceed with a full refund.

Please let me know which option works best for you.

Best regards,

Alex

On Thu, Apr 9, 2026 at 11:32 AM Claudia Chavez <claudiachavez_3@yahoo.com> wrote:

Hi Alex, Everything is sold out.. in that case, what’s the next step.? Do I just get a refund ?

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On Tuesday, April 7, 2026, 1:36 PM, Fork Film <losangeles@forknfilm.com> wrote:

Hi Claudia,

I apologize for the delay. I have now cancelled your reservation for June 27th and reinstated your coupon code. You should be able to use it now to select a new date with availability for two guests.

Once you have successfully rescheduled, please let me know so I can apply your complimentary VIP upgrade.

Best regards,

Alex

On Mon, Apr 6, 2026 at 11:07 PM Claudia Chavez <claudiachavez_3@yahoo.com> wrote:

Just making sure you cancelled the reservation. Still haven’t received another email to reinstate the coupon code

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On Monday, March 30, 2026, 10:58 AM, Claudia Chavez <claudiachavez_3@yahoo.com> wrote:

Yes please, thank you

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On Monday, March 30, 2026, 9:29 AM, Fork Film <losangeles@forknfilm.com> wrote:

Hi Claudia,

Thank you for the update.

Regarding the reservation for June 27th, only one ticket was processed because that was the final seat available for that date. Since your original reservation was for two tickets, would you like me to cancel that reservation and reinstate your coupon code so you can select a different date with enough availability for both of you?

Best regards,

Alex

On Sun, Mar 29, 2026 at 10:19 PM Claudia Chavez <claudiachavez_3@yahoo.com> wrote:

Hi Alex, 

I rescheduled the show for Shrek to June 27th , 6:30pm-10:30pm. 

I know the email mentioned “Your code will apply to the exact number of tickets under your original reservation”  is there a way to double check that it’s for 2 tickets because It only gave me for one ticket.. I had bought 2 tickets prior. Appreciate your help, thank you

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On Friday, March 27, 2026, 9:09 AM, Fork Film <losangeles@forknfilm.com> wrote:

Hi Claudia,

I will forward you the postponement email shortly so you can use it to reschedule your visit.

Once you have selected a new date, please let me know so I can apply your complimentary VIP upgrade.

Best regards,

Alex

On Thu, Mar 26, 2026 at 10:13 PM Claudia Chavez <claudiachavez_3@yahoo.com> wrote:

Would I need to purchase them again or you guys will send me tickets?

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On Thursday, March 26, 2026, 11:46 AM, Fork Film <losangeles@forknfilm.com> wrote:

Hi Claudia,

Thank you for your response. I am glad to hear you would still like to join us for an upcoming showing.

Please let me know which date you have rescheduled for so I can make a note to apply your complimentary VIP upgrade.

Best regards,

Alex

On Tue, Mar 24, 2026 at 6:22 PM Claudia Chavez <claudiachavez_3@yahoo.com> wrote:

Thank you Alex. I would still like to experience this, hoping everything would turn out fine

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On Monday, March 23, 2026, 9:03 AM, Fork Film <losangeles@forknfilm.com> wrote:

Hi Claudia,

I sincerely apologize for the lack of communication regarding the Shrek showing and the anxiety this caused for your anniversary lunch. That is absolutely not the experience we want for our guests.

I will process a full refund for your ticket immediately. Please note that due to high volume, it may take a little longer than usual to reflect in your account.

If you would like to reschedule, to make up for this we will give you a complimentary VIP upgrade.

Please let me know how you would like to proceed.

If you have any other questions, please let me know.

Best regards,

Alex

On Fri, Mar 20, 2026 at 6:39 PM Claudia Chavez <claudiachavez_3@yahoo.com> wrote:

Hello, 

I never got an email for the location for the Shrek showing on March 15th @ 1:30pm. I emailed and dm’d you guys but received nothing. It was an anniversary lunch/dinner which got ruined. I drove to every location you guys were previously at in LA and nothing. I drove for 2 hours. The amount of anxiety I had because the day was ruined. I had no answers to why I wasn’t notified of the location or if it was cancelled. I expect a refund because I paid a lot of money, I had saved up for this. This is not okay. 

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