Issue

I received a text that you guys emailed me yesterday with an important update about my show. I have attached multiple screenshots.

1. Ya'll sent me an email 1 week before my show that did not include an address. I did not get an email yesterday in my spam, inbox, or anywhere else. As you can see, you have the correct email as I received one from you 1 week ago.
2. I reached out to the info email about not receiving an address and never heard back.
3. I reached out on IG only to never be responded to when they clearly seen I had an issue.
4. I'm assuming the show was canceled. The lack of communication is insane and I would like a refund whether the show played today or not. This is crazy. 

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I don't currently see any Ratatouille dates so I will take the refund. 

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From: Fork Film <sanfrancisco@forknfilm.com>
Sent: Saturday, March 21, 2026 9:23:54 AM
To: Mariko W. <cheyennew28@hotmail.com>
Subject: Re: Issue

 

Hi there,

Thanks for reaching out regarding your reservation. Unfortunately, this Ratatouille on March 20th was cancelled. I truly apologize for the lack of communication regarding this. Our team sent out an automated email with the details, but it seems your email was excluded from the mailing list. We are a small team managing many tasks, and we take full responsibility for this mistake. For your records, I have attached a screenshot to this email.

At this time, we would love for you to join us at a future Fork n' Film event with a complimentary VIP upgrade. We have many exciting things on our schedule, including more Ratatouille! As mentioned in the email attached below, you can view our schedule here. However, if you still prefer a refund, we are happy to accommodate your request. 

Let me know your thoughts. I look forward to hearing from you soon!

Warm regards,

Sierra

On Fri, Mar 20, 2026 at 7:35 PM Mariko W. <cheyennew28@hotmail.com> wrote:

I received a text that you guys emailed me yesterday with an important update about my show. I have attached multiple screenshots.

1. Ya'll sent me an email 1 week before my show that did not include an address. I did not get an email yesterday in my spam, inbox, or anywhere else. As you can see, you have the correct email as I received one from you 1 week ago.
2. I reached out to the info email about not receiving an address and never heard back.
3. I reached out on IG only to never be responded to when they clearly seen I had an issue.
4. I'm assuming the show was canceled. The lack of communication is insane and I would like a refund whether the show played today or not. This is crazy. 

Sent from my Metro By T-Mobile 5G LTE Android Device
Get Outlook for Android

I still have not received a refund or follow up email. 

Sent from my Metro By T-Mobile 5G LTE Android Device
Get Outlook for Android

---

From: Fork Film <sanfrancisco@forknfilm.com>
Sent: Wednesday, April 15, 2026 1:23:34 PM
To: Mariko W. <cheyennew28@hotmail.com>
Subject: Re: Issue

 

Hi Cheyenne,

Thank you so much for your patience while we looked into those dates! Since it looks like the Ratatouille schedule isn't lining up right now, I completely understand wanting to move forward with a refund instead.

I’m going ahead and getting that processed for you immediately so you don't have to wait a moment longer. As soon as it’s finalized on my end, I’ll send over a follow-up email with your refund receipt so you have everything for your records.

We’re so sorry the timing didn't work out this time, but we’d love to have you join us for a future event whenever the stars align!

Warm regards,

Sam

Customer Support

On Thu, Apr 9, 2026 at 7:16 PM Mariko W. <cheyennew28@hotmail.com> wrote:

I don't currently see any Ratatouille dates so I will take the refund. 

Sent from my Metro By T-Mobile 5G LTE Android Device
Get Outlook for Android

---

From: Fork Film <sanfrancisco@forknfilm.com>
Sent: Saturday, March 21, 2026 9:23:54 AM
To: Mariko W. <cheyennew28@hotmail.com>
Subject: Re: Issue

 

Hi there,

Thanks for reaching out regarding your reservation. Unfortunately, this Ratatouille on March 20th was cancelled. I truly apologize for the lack of communication regarding this. Our team sent out an automated email with the details, but it seems your email was excluded from the mailing list. We are a small team managing many tasks, and we take full responsibility for this mistake. For your records, I have attached a screenshot to this email.

At this time, we would love for you to join us at a future Fork n' Film event with a complimentary VIP upgrade. We have many exciting things on our schedule, including more Ratatouille! As mentioned in the email attached below, you can view our schedule here. However, if you still prefer a refund, we are happy to accommodate your request. 

Let me know your thoughts. I look forward to hearing from you soon!

Warm regards,

Sierra

On Fri, Mar 20, 2026 at 7:35 PM Mariko W. <cheyennew28@hotmail.com> wrote:

I received a text that you guys emailed me yesterday with an important update about my show. I have attached multiple screenshots.

1. Ya'll sent me an email 1 week before my show that did not include an address. I did not get an email yesterday in my spam, inbox, or anywhere else. As you can see, you have the correct email as I received one from you 1 week ago.
2. I reached out to the info email about not receiving an address and never heard back.
3. I reached out on IG only to never be responded to when they clearly seen I had an issue.
4. I'm assuming the show was canceled. The lack of communication is insane and I would like a refund whether the show played today or not. This is crazy. 

Sent from my Metro By T-Mobile 5G LTE Android Device
Get Outlook for Android

I still have not received a refund or follow up email. 

Sent from my Metro By T-Mobile 5G LTE Android Device
Get Outlook for Android

---

From: Fork Film <sanfrancisco@forknfilm.com>
Sent: Wednesday, April 15, 2026 1:23:34 PM
To: Mariko W. <cheyennew28@hotmail.com>
Subject: Re: Issue

 

Hi Cheyenne,

Thank you so much for your patience while we looked into those dates! Since it looks like the Ratatouille schedule isn't lining up right now, I completely understand wanting to move forward with a refund instead.

I’m going ahead and getting that processed for you immediately so you don't have to wait a moment longer. As soon as it’s finalized on my end, I’ll send over a follow-up email with your refund receipt so you have everything for your records.

We’re so sorry the timing didn't work out this time, but we’d love to have you join us for a future event whenever the stars align!

Warm regards,

Sam

Customer Support

On Thu, Apr 9, 2026 at 7:16 PM Mariko W. <cheyennew28@hotmail.com> wrote:

I don't currently see any Ratatouille dates so I will take the refund. 

Sent from my Metro By T-Mobile 5G LTE Android Device
Get Outlook for Android

---

From: Fork Film <sanfrancisco@forknfilm.com>
Sent: Saturday, March 21, 2026 9:23:54 AM
To: Mariko W. <cheyennew28@hotmail.com>
Subject: Re: Issue

 

Hi there,

Thanks for reaching out regarding your reservation. Unfortunately, this Ratatouille on March 20th was cancelled. I truly apologize for the lack of communication regarding this. Our team sent out an automated email with the details, but it seems your email was excluded from the mailing list. We are a small team managing many tasks, and we take full responsibility for this mistake. For your records, I have attached a screenshot to this email.

At this time, we would love for you to join us at a future Fork n' Film event with a complimentary VIP upgrade. We have many exciting things on our schedule, including more Ratatouille! As mentioned in the email attached below, you can view our schedule here. However, if you still prefer a refund, we are happy to accommodate your request. 

Let me know your thoughts. I look forward to hearing from you soon!

Warm regards,

Sierra

On Fri, Mar 20, 2026 at 7:35 PM Mariko W. <cheyennew28@hotmail.com> wrote:

I received a text that you guys emailed me yesterday with an important update about my show. I have attached multiple screenshots.

1. Ya'll sent me an email 1 week before my show that did not include an address. I did not get an email yesterday in my spam, inbox, or anywhere else. As you can see, you have the correct email as I received one from you 1 week ago.
2. I reached out to the info email about not receiving an address and never heard back.
3. I reached out on IG only to never be responded to when they clearly seen I had an issue.
4. I'm assuming the show was canceled. The lack of communication is insane and I would like a refund whether the show played today or not. This is crazy. 

Sent from my Metro By T-Mobile 5G LTE Android Device
Get Outlook for Android