Refund

I have sent multiple emails asking where my refund is and I’m getting zero responses. Your customer service is one of the reasons why I want a full refund. Could you please make sure my refund has been processed immediately. Thank you.
George camacho
Sent from my iPhone

This is unacceptable! You’re saying you have so many refunds to issue that it is taking longer than expected?? This is why! I am asking to please have my full refund issued immediately!

George 

Sent from my iPhone

On Mar 21, 2026, at 12:10 PM, Fork Film <tempe@forknfilm.com> wrote:



Dear George,

Thank you for your email. I am truly sorry for the lack of communication. For full transparency, we are a very small team managing many tasks. While there are no excuses, I hope you can understand.

Refunds are being processed in the order they were received, but due to an increased volume, the process is taking longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.

While I can’t give you an exact date just yet, please know it’s a top priority for us. Once your refund has been processed by our billing department, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help!

Warmly,

Sierra

On Sat, Mar 21, 2026 at 6:19 AM <gscamacho5@gmail.com> wrote:

I have sent multiple emails asking where my refund is and I’m getting zero responses. Your customer service is one of the reasons why I want a full refund. Could you please make sure my refund has been processed immediately. Thank you.
George camacho
Sent from my iPhone

I am paying interest on my credit card for over $400 on a refund that you will not process. This needs to happen immediately. I will report you to Better Business Bureau and I will go on social media and let everybody know about my experiences.

Sent from my iPhone

On Mar 28, 2026, at 1:47 PM, Fork Film <tempe@forknfilm.com> wrote:



Dear George,

I sincerely apologize for the lack of communication and the continued delay. I understand your frustration, and I want to assure you that we absolutely intend to issue your refund.

It is my top priority, and I am escalating this with our finance team every day. We are currently managing a very high volume of requests, and I have been hesitant to reach out without a final resolution to avoid being repetitive. However, I have personally flagged your account as a priority with my team to expedite this process.

Thank you for your continued patience, and I will follow up as soon as I have a confirmed update.

Best regards,

Alex

On Thu, Mar 26, 2026 at 5:54 AM <gscamacho5@gmail.com> wrote:

This is unacceptable! You’re saying you have so many refunds to issue that it is taking longer than expected?? This is why! I am asking to please have my full refund issued immediately!

George 

Sent from my iPhone

On Mar 21, 2026, at 12:10 PM, Fork Film <tempe@forknfilm.com> wrote:



Dear George,

Thank you for your email. I am truly sorry for the lack of communication. For full transparency, we are a very small team managing many tasks. While there are no excuses, I hope you can understand.

Refunds are being processed in the order they were received, but due to an increased volume, the process is taking longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.

While I can’t give you an exact date just yet, please know it’s a top priority for us. Once your refund has been processed by our billing department, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help!

Warmly,

Sierra

On Sat, Mar 21, 2026 at 6:19 AM <gscamacho5@gmail.com> wrote:

I have sent multiple emails asking where my refund is and I’m getting zero responses. Your customer service is one of the reasons why I want a full refund. Could you please make sure my refund has been processed immediately. Thank you.
George camacho
Sent from my iPhone