Fork n film

Hi Erika,

Thank you for reaching out to us. I am deeply sorry for the cancellation of the Ratatouille event on March 28th. We know how much planning goes into these outings, and I sincerely apologize for the inconvenience and disappointment this has caused you - especially regarding your hotel booking.

Please know that we hear your concerns loud and clear and want to make this right for you. I will follow up with a copy of your refund receipt as soon as it has been processed and keep you updated on the status of your request.

Thank you for your patience and for giving us the chance to resolve this for you.

Warm regards,
Sam
Customer Support

On Sun, Mar 22, 2026 at 12:53 AM Erika O'Connor <erika.r.oconnor@gmail.com> wrote:

Hi we purchased tickets for March 28,2026 for ratatouille. This event has been cancelled and I would like a refund. In addition I have a $89 hotel that is non-refundable since you did not tell us in time. I would like this refunded as well. 

Dear Erika,

Thank you for your email. We wanted to provide an update on your refund. Refunds are being processed in the order they were received, but the process is taking longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.

While I can’t give you an exact date just yet, please know it’s a top priority for us and we are working on it. Once your refund has been processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out, we’re happy to help!

Warmly,

Alex

On Thu, Mar 26, 2026 at 12:49 PM Erika O'Connor <erika.r.oconnor@gmail.com> wrote:

Hi when can I expect my refund? 

On Mon, Mar 23, 2026 at 11:03 AM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Erika,

Thank you for reaching out to us. I am deeply sorry for the cancellation of the Ratatouille event on March 28th. We know how much planning goes into these outings, and I sincerely apologize for the inconvenience and disappointment this has caused you - especially regarding your hotel booking.

Please know that we hear your concerns loud and clear and want to make this right for you. I will follow up with a copy of your refund receipt as soon as it has been processed and keep you updated on the status of your request.

Thank you for your patience and for giving us the chance to resolve this for you.

Warm regards,
Sam
Customer Support

On Sun, Mar 22, 2026 at 12:53 AM Erika O'Connor <erika.r.oconnor@gmail.com> wrote:

Hi we purchased tickets for March 28,2026 for ratatouille. This event has been cancelled and I would like a refund. In addition I have a $89 hotel that is non-refundable since you did not tell us in time. I would like this refunded as well. 

Hi Erika,

I am so sorry for the frustration this delay is causing. I completely understand that when an event is canceled, you expect those funds back in your account immediately.

Please know that we are a very small team currently processing these refunds manually in batches. Because of this, it does take a bit longer than an automated system, but we are working through the list as quickly as possible to ensure everyone is taken care of.

We are prioritizing your request and will get back to you with a confirmation as soon as your refund has finished processing. Thank you again for your patience and for bearing with our small team.

Warm regards,

Sam

Customer Support

On Mon, Mar 30, 2026 at 1:44 PM Erika O'Connor <erika.r.oconnor@gmail.com> wrote:

Hi thank you for your response however this is ridiculous to wait 9 days for a refund. The event was supposed to happen on Saturday and it’s Monday. I want my refund as soon as possible. You canceled the event why are you not returning the money?  

On Thu, Mar 26, 2026 at 3:39 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Dear Erika,

Thank you for your email. We wanted to provide an update on your refund. Refunds are being processed in the order they were received, but the process is taking longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.

While I can’t give you an exact date just yet, please know it’s a top priority for us and we are working on it. Once your refund has been processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out, we’re happy to help!

Warmly,

Alex

On Thu, Mar 26, 2026 at 12:49 PM Erika O'Connor <erika.r.oconnor@gmail.com> wrote:

Hi when can I expect my refund? 

On Mon, Mar 23, 2026 at 11:03 AM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Erika,

Thank you for reaching out to us. I am deeply sorry for the cancellation of the Ratatouille event on March 28th. We know how much planning goes into these outings, and I sincerely apologize for the inconvenience and disappointment this has caused you - especially regarding your hotel booking.

Please know that we hear your concerns loud and clear and want to make this right for you. I will follow up with a copy of your refund receipt as soon as it has been processed and keep you updated on the status of your request.

Thank you for your patience and for giving us the chance to resolve this for you.

Warm regards,
Sam
Customer Support

On Sun, Mar 22, 2026 at 12:53 AM Erika O'Connor <erika.r.oconnor@gmail.com> wrote:

Hi we purchased tickets for March 28,2026 for ratatouille. This event has been cancelled and I would like a refund. In addition I have a $89 hotel that is non-refundable since you did not tell us in time. I would like this refunded as well. 

Hi Erika,

I am so incredibly sorry that it has reached this point, and I truly hear your concerns. It breaks my heart to know you feel this way, as that is the very last impression we want to leave. I can assure you that we are a real team working hard behind the scenes, but I completely understand why the delay and the lack of updates would make you feel so uneasy.

Please know that I am taking your situation very seriously. I have personally flagged your account with our billing department to ensure it is being prioritized immediately. We are a small team and have been hit with some unexpected hurdles, but that is no excuse for the stress this has caused you.

I’m doing everything in my power to get this resolved so you don't have to worry about it for another second. I will follow up with you the moment I have a confirmation number or a direct update from our finance lead.

Thank you for your patience, even though I know it’s been stretched thin. I’m on this for you!

Warm regards,

Sam

Customer Support

On Tue, Apr 7, 2026 at 2:32 PM Erika O'Connor <erika.r.oconnor@gmail.com> wrote:

Can I have an update please? I’m very concerned this is a scam now and will be filing a report with the better business bureau. I feel like others should know about this awful experience as well. 

On Tue, Mar 31, 2026 at 9:32 AM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Erika,

I am so sorry for the frustration this delay is causing. I completely understand that when an event is canceled, you expect those funds back in your account immediately.

Please know that we are a very small team currently processing these refunds manually in batches. Because of this, it does take a bit longer than an automated system, but we are working through the list as quickly as possible to ensure everyone is taken care of.

We are prioritizing your request and will get back to you with a confirmation as soon as your refund has finished processing. Thank you again for your patience and for bearing with our small team.

Warm regards,

Sam

Customer Support

On Mon, Mar 30, 2026 at 1:44 PM Erika O'Connor <erika.r.oconnor@gmail.com> wrote:

Hi thank you for your response however this is ridiculous to wait 9 days for a refund. The event was supposed to happen on Saturday and it’s Monday. I want my refund as soon as possible. You canceled the event why are you not returning the money?  

On Thu, Mar 26, 2026 at 3:39 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Dear Erika,

Thank you for your email. We wanted to provide an update on your refund. Refunds are being processed in the order they were received, but the process is taking longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.

While I can’t give you an exact date just yet, please know it’s a top priority for us and we are working on it. Once your refund has been processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out, we’re happy to help!

Warmly,

Alex

On Thu, Mar 26, 2026 at 12:49 PM Erika O'Connor <erika.r.oconnor@gmail.com> wrote:

Hi when can I expect my refund? 

On Mon, Mar 23, 2026 at 11:03 AM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Erika,

Thank you for reaching out to us. I am deeply sorry for the cancellation of the Ratatouille event on March 28th. We know how much planning goes into these outings, and I sincerely apologize for the inconvenience and disappointment this has caused you - especially regarding your hotel booking.

Please know that we hear your concerns loud and clear and want to make this right for you. I will follow up with a copy of your refund receipt as soon as it has been processed and keep you updated on the status of your request.

Thank you for your patience and for giving us the chance to resolve this for you.

Warm regards,
Sam
Customer Support

On Sun, Mar 22, 2026 at 12:53 AM Erika O'Connor <erika.r.oconnor@gmail.com> wrote:

Hi we purchased tickets for March 28,2026 for ratatouille. This event has been cancelled and I would like a refund. In addition I have a $89 hotel that is non-refundable since you did not tell us in time. I would like this refunded as well. 

Hi Erika,

I am truly sorry for the immense stress and hardship this cancellation has caused you and your family. I completely understand your anger, especially regarding the loss of your hotel arrangements and the $400 you have been waiting on; it is never our intention to put our guests in such a difficult position.

Please know that we are urgently expediting your refund this morning. I have moved your request to the very top of our priority list and am personally overseeing it to ensure it is processed immediately.

I deeply regret that we have let you down and that this has reached this point. I will send you a direct confirmation the moment the transaction is finalized on our end.

Warm regards,

Sam

Customer Support

On Tue, Apr 14, 2026 at 5:59 PM Erika O'Connor <erika.r.oconnor@gmail.com> wrote:

I need my refund in the next 5 business days or I am taking this to the Better Business Bureau, as well as I will be getting an attorney and you will be paying for that attorney as well as any of my pain and suffering caused by this hardship that you have caused me based off of me losing my hotel room As well as my family being with without the $400 that I paid for this event that you canceled one week prior to the event. At this point it is obscene you have failed to provide me a refund. I have taken this to social media and this is happened to multiple individuals at this point a class. Action lawsuit will be happening if you do not refund me. 

On Wed, Apr 8, 2026 at 1:03 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Erika,

I am so incredibly sorry that it has reached this point, and I truly hear your concerns. It breaks my heart to know you feel this way, as that is the very last impression we want to leave. I can assure you that we are a real team working hard behind the scenes, but I completely understand why the delay and the lack of updates would make you feel so uneasy.

Please know that I am taking your situation very seriously. I have personally flagged your account with our billing department to ensure it is being prioritized immediately. We are a small team and have been hit with some unexpected hurdles, but that is no excuse for the stress this has caused you.

I’m doing everything in my power to get this resolved so you don't have to worry about it for another second. I will follow up with you the moment I have a confirmation number or a direct update from our finance lead.

Thank you for your patience, even though I know it’s been stretched thin. I’m on this for you!

Warm regards,

Sam

Customer Support

On Tue, Apr 7, 2026 at 2:32 PM Erika O'Connor <erika.r.oconnor@gmail.com> wrote:

Can I have an update please? I’m very concerned this is a scam now and will be filing a report with the better business bureau. I feel like others should know about this awful experience as well. 

On Tue, Mar 31, 2026 at 9:32 AM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Erika,

I am so sorry for the frustration this delay is causing. I completely understand that when an event is canceled, you expect those funds back in your account immediately.

Please know that we are a very small team currently processing these refunds manually in batches. Because of this, it does take a bit longer than an automated system, but we are working through the list as quickly as possible to ensure everyone is taken care of.

We are prioritizing your request and will get back to you with a confirmation as soon as your refund has finished processing. Thank you again for your patience and for bearing with our small team.

Warm regards,

Sam

Customer Support

On Mon, Mar 30, 2026 at 1:44 PM Erika O'Connor <erika.r.oconnor@gmail.com> wrote:

Hi thank you for your response however this is ridiculous to wait 9 days for a refund. The event was supposed to happen on Saturday and it’s Monday. I want my refund as soon as possible. You canceled the event why are you not returning the money?  

On Thu, Mar 26, 2026 at 3:39 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Dear Erika,

Thank you for your email. We wanted to provide an update on your refund. Refunds are being processed in the order they were received, but the process is taking longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.

While I can’t give you an exact date just yet, please know it’s a top priority for us and we are working on it. Once your refund has been processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out, we’re happy to help!

Warmly,

Alex

On Thu, Mar 26, 2026 at 12:49 PM Erika O'Connor <erika.r.oconnor@gmail.com> wrote:

Hi when can I expect my refund? 

On Mon, Mar 23, 2026 at 11:03 AM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Erika,

Thank you for reaching out to us. I am deeply sorry for the cancellation of the Ratatouille event on March 28th. We know how much planning goes into these outings, and I sincerely apologize for the inconvenience and disappointment this has caused you - especially regarding your hotel booking.

Please know that we hear your concerns loud and clear and want to make this right for you. I will follow up with a copy of your refund receipt as soon as it has been processed and keep you updated on the status of your request.

Thank you for your patience and for giving us the chance to resolve this for you.

Warm regards,
Sam
Customer Support

On Sun, Mar 22, 2026 at 12:53 AM Erika O'Connor <erika.r.oconnor@gmail.com> wrote:

Hi we purchased tickets for March 28,2026 for ratatouille. This event has been cancelled and I would like a refund. In addition I have a $89 hotel that is non-refundable since you did not tell us in time. I would like this refunded as well. 

Hi I still have not received my refund. When can I expect this to be processed! I need an answer and a timeline as this has been due to me for some time! If I do not receive my refund I am filing a claim with the better business bureau and sending all of the emails as well as my processed amount to my attorney for a lawsuit. I’m sure that you have done this with others and I am going to open a class action lawsuit against your entire company. 

On Fri, Apr 17, 2026 at 4:26 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Erika,

I am truly sorry for the immense stress and hardship this cancellation has caused you and your family. I completely understand your anger, especially regarding the loss of your hotel arrangements and the $400 you have been waiting on; it is never our intention to put our guests in such a difficult position.

Please know that we are urgently expediting your refund this morning. I have moved your request to the very top of our priority list and am personally overseeing it to ensure it is processed immediately.

I deeply regret that we have let you down and that this has reached this point. I will send you a direct confirmation the moment the transaction is finalized on our end.

Warm regards,

Sam

Customer Support

On Tue, Apr 14, 2026 at 5:59 PM Erika O'Connor <erika.r.oconnor@gmail.com> wrote:

I need my refund in the next 5 business days or I am taking this to the Better Business Bureau, as well as I will be getting an attorney and you will be paying for that attorney as well as any of my pain and suffering caused by this hardship that you have caused me based off of me losing my hotel room As well as my family being with without the $400 that I paid for this event that you canceled one week prior to the event. At this point it is obscene you have failed to provide me a refund. I have taken this to social media and this is happened to multiple individuals at this point a class. Action lawsuit will be happening if you do not refund me. 

On Wed, Apr 8, 2026 at 1:03 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Erika,

I am so incredibly sorry that it has reached this point, and I truly hear your concerns. It breaks my heart to know you feel this way, as that is the very last impression we want to leave. I can assure you that we are a real team working hard behind the scenes, but I completely understand why the delay and the lack of updates would make you feel so uneasy.

Please know that I am taking your situation very seriously. I have personally flagged your account with our billing department to ensure it is being prioritized immediately. We are a small team and have been hit with some unexpected hurdles, but that is no excuse for the stress this has caused you.

I’m doing everything in my power to get this resolved so you don't have to worry about it for another second. I will follow up with you the moment I have a confirmation number or a direct update from our finance lead.

Thank you for your patience, even though I know it’s been stretched thin. I’m on this for you!

Warm regards,

Sam

Customer Support

On Tue, Apr 7, 2026 at 2:32 PM Erika O'Connor <erika.r.oconnor@gmail.com> wrote:

Can I have an update please? I’m very concerned this is a scam now and will be filing a report with the better business bureau. I feel like others should know about this awful experience as well. 

On Tue, Mar 31, 2026 at 9:32 AM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Erika,

I am so sorry for the frustration this delay is causing. I completely understand that when an event is canceled, you expect those funds back in your account immediately.

Please know that we are a very small team currently processing these refunds manually in batches. Because of this, it does take a bit longer than an automated system, but we are working through the list as quickly as possible to ensure everyone is taken care of.

We are prioritizing your request and will get back to you with a confirmation as soon as your refund has finished processing. Thank you again for your patience and for bearing with our small team.

Warm regards,

Sam

Customer Support

On Mon, Mar 30, 2026 at 1:44 PM Erika O'Connor <erika.r.oconnor@gmail.com> wrote:

Hi thank you for your response however this is ridiculous to wait 9 days for a refund. The event was supposed to happen on Saturday and it’s Monday. I want my refund as soon as possible. You canceled the event why are you not returning the money?  

On Thu, Mar 26, 2026 at 3:39 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Dear Erika,

Thank you for your email. We wanted to provide an update on your refund. Refunds are being processed in the order they were received, but the process is taking longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.

While I can’t give you an exact date just yet, please know it’s a top priority for us and we are working on it. Once your refund has been processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out, we’re happy to help!

Warmly,

Alex

On Thu, Mar 26, 2026 at 12:49 PM Erika O'Connor <erika.r.oconnor@gmail.com> wrote:

Hi when can I expect my refund? 

On Mon, Mar 23, 2026 at 11:03 AM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Erika,

Thank you for reaching out to us. I am deeply sorry for the cancellation of the Ratatouille event on March 28th. We know how much planning goes into these outings, and I sincerely apologize for the inconvenience and disappointment this has caused you - especially regarding your hotel booking.

Please know that we hear your concerns loud and clear and want to make this right for you. I will follow up with a copy of your refund receipt as soon as it has been processed and keep you updated on the status of your request.

Thank you for your patience and for giving us the chance to resolve this for you.

Warm regards,
Sam
Customer Support

On Sun, Mar 22, 2026 at 12:53 AM Erika O'Connor <erika.r.oconnor@gmail.com> wrote:

Hi we purchased tickets for March 28,2026 for ratatouille. This event has been cancelled and I would like a refund. In addition I have a $89 hotel that is non-refundable since you did not tell us in time. I would like this refunded as well. 

Hi Erika,

Thank you for touching base. I am deeply sorry for the delay and the stress this has caused you, especially regarding both your ticket costs and your hotel expenses.

Please know that we are not trying to ignore you or hold onto your funds. We are working through a heavy backlog as quickly as possible, but I know that does not change the impact it has had on you.

I am personally stepping in to look into your account right now to see exactly where your refund stands in our system. I want to do everything within my power to get this sorted out for you immediately and provide you with the definitive update you asked for.

Thank you for your time, and I will follow up with you directly just as soon as I have that information.

Warm regards,

Sam

Customer Support

On Thu, May 21, 2026 at 2:02 PM Erika O'Connor <erika.r.oconnor@gmail.com> wrote:

Hi 

I still have not received my refund for the canceled Ratatouille event, and this delay is ridiculous.

If my refund is not processed immediately, I will be taking legal action and filing a claim with the Better Business Bureau. I am prepared to move forward with a lawsuit and a class action case regarding your company's failure to return my $400 and reimburse my hotel costs.

I need a definitive timeline and my money returned now.

Erika O'Connor

On Tue, May 19, 2026 at 12:18 PM Erika O'Connor <erika.r.oconnor@gmail.com> wrote:

Hi I still have not received my refund. When can I expect this to be processed! I need an answer and a timeline as this has been due to me for some time! If I do not receive my refund I am filing a claim with the better business bureau and sending all of the emails as well as my processed amount to my attorney for a lawsuit. I’m sure that you have done this with others and I am going to open a class action lawsuit against your entire company. 

On Fri, Apr 17, 2026 at 4:26 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Erika,

I am truly sorry for the immense stress and hardship this cancellation has caused you and your family. I completely understand your anger, especially regarding the loss of your hotel arrangements and the $400 you have been waiting on; it is never our intention to put our guests in such a difficult position.

Please know that we are urgently expediting your refund this morning. I have moved your request to the very top of our priority list and am personally overseeing it to ensure it is processed immediately.

I deeply regret that we have let you down and that this has reached this point. I will send you a direct confirmation the moment the transaction is finalized on our end.

Warm regards,

Sam

Customer Support

On Tue, Apr 14, 2026 at 5:59 PM Erika O'Connor <erika.r.oconnor@gmail.com> wrote:

I need my refund in the next 5 business days or I am taking this to the Better Business Bureau, as well as I will be getting an attorney and you will be paying for that attorney as well as any of my pain and suffering caused by this hardship that you have caused me based off of me losing my hotel room As well as my family being with without the $400 that I paid for this event that you canceled one week prior to the event. At this point it is obscene you have failed to provide me a refund. I have taken this to social media and this is happened to multiple individuals at this point a class. Action lawsuit will be happening if you do not refund me. 

On Wed, Apr 8, 2026 at 1:03 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Erika,

I am so incredibly sorry that it has reached this point, and I truly hear your concerns. It breaks my heart to know you feel this way, as that is the very last impression we want to leave. I can assure you that we are a real team working hard behind the scenes, but I completely understand why the delay and the lack of updates would make you feel so uneasy.

Please know that I am taking your situation very seriously. I have personally flagged your account with our billing department to ensure it is being prioritized immediately. We are a small team and have been hit with some unexpected hurdles, but that is no excuse for the stress this has caused you.

I’m doing everything in my power to get this resolved so you don't have to worry about it for another second. I will follow up with you the moment I have a confirmation number or a direct update from our finance lead.

Thank you for your patience, even though I know it’s been stretched thin. I’m on this for you!

Warm regards,

Sam

Customer Support

On Tue, Apr 7, 2026 at 2:32 PM Erika O'Connor <erika.r.oconnor@gmail.com> wrote:

Can I have an update please? I’m very concerned this is a scam now and will be filing a report with the better business bureau. I feel like others should know about this awful experience as well. 

On Tue, Mar 31, 2026 at 9:32 AM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Erika,

I am so sorry for the frustration this delay is causing. I completely understand that when an event is canceled, you expect those funds back in your account immediately.

Please know that we are a very small team currently processing these refunds manually in batches. Because of this, it does take a bit longer than an automated system, but we are working through the list as quickly as possible to ensure everyone is taken care of.

We are prioritizing your request and will get back to you with a confirmation as soon as your refund has finished processing. Thank you again for your patience and for bearing with our small team.

Warm regards,

Sam

Customer Support

On Mon, Mar 30, 2026 at 1:44 PM Erika O'Connor <erika.r.oconnor@gmail.com> wrote:

Hi thank you for your response however this is ridiculous to wait 9 days for a refund. The event was supposed to happen on Saturday and it’s Monday. I want my refund as soon as possible. You canceled the event why are you not returning the money?  

On Thu, Mar 26, 2026 at 3:39 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Dear Erika,

Thank you for your email. We wanted to provide an update on your refund. Refunds are being processed in the order they were received, but the process is taking longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.

While I can’t give you an exact date just yet, please know it’s a top priority for us and we are working on it. Once your refund has been processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out, we’re happy to help!

Warmly,

Alex

On Thu, Mar 26, 2026 at 12:49 PM Erika O'Connor <erika.r.oconnor@gmail.com> wrote:

Hi when can I expect my refund? 

On Mon, Mar 23, 2026 at 11:03 AM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Erika,

Thank you for reaching out to us. I am deeply sorry for the cancellation of the Ratatouille event on March 28th. We know how much planning goes into these outings, and I sincerely apologize for the inconvenience and disappointment this has caused you - especially regarding your hotel booking.

Please know that we hear your concerns loud and clear and want to make this right for you. I will follow up with a copy of your refund receipt as soon as it has been processed and keep you updated on the status of your request.

Thank you for your patience and for giving us the chance to resolve this for you.

Warm regards,
Sam
Customer Support

On Sun, Mar 22, 2026 at 12:53 AM Erika O'Connor <erika.r.oconnor@gmail.com> wrote:

Hi we purchased tickets for March 28,2026 for ratatouille. This event has been cancelled and I would like a refund. In addition I have a $89 hotel that is non-refundable since you did not tell us in time. I would like this refunded as well.