SuperTix

Hi,

Following up on refund status.

Thank you

On Tuesday, March 24, 2026 at 11:01:01 AM PDT, Fork Film <losangeles@forknfilm.com> wrote:

Dear Susan,

I sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused.

Please know we made this decision only after considering every possible option. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take longer than usual as we’re currently managing high volume, but we’ll keep you updated.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Alex

On Mon, Mar 23, 2026 at 6:19 PM susan jones <susannevermind@yahoo.com> wrote:

Customer Service,

I would like a refund for the postponed showing of Ratatouille 03/27. Unfortunately, no other dates work for our family we hope to be able to enjoy a show at some point.

Should you have any questions you can contact me via email or 310-351-9577

Thank you,

Susan Jones Radlein

Admin Panel

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