Refund



Hello Silvestre,

Thanks for reaching out. We truly apologize for postponing your event, and we understand how disappointing this is. Please know that this decision was not made lightly. 

We understand that you prefer a refund, and we are more than happy to accommodate your request. Your order has been flagged for a full refund of $409.98. Once processed, we will reach back out with an update and a copy of your refund receipt. 

If there is anything else we can help you with in the meantime, please let us know!

Warm regards,

Sierra

On Wed, Mar 25, 2026 at 9:17 AM Silvestre Ramirez <silvestrer23@yahoo.com> wrote:

Hello, 

I received email today that my scheduled event of The Little Mermaid for April 4th was postponed. Due to this, I do prefer a refund. 

Ticket no.

3031-7S9Z-NH21P & 3031-7S9Z-NH21Q

Order no.

3031-7S9Z-NH2

Order date

Mar 13 2026

Thank you, 

Silvestre Ramirez



Hello Silvestre,

Thanks so much for reaching out. Your refund total is $409.98 for the two tickets included in your order. I've added a breakdown of your order below. Please let us know if you have any additional questions, we're happy to help.

Have a great day!

Warmly,

Esperanza

<image.png>

On Wed, Mar 25, 2026 at 7:39 PM Silvestre Ramirez <silvestrer23@yahoo.com> wrote:

Hello, 

Thank you for reaching back out to me. I do want to clarify, I do have two tickets in that order. Will I be getting a refund for each? A total of over $800?

Thanks,

Silvestre 

On Mar 25, 2026, at 6:02 PM, Fork Film <tempe@forknfilm.com> wrote:



Hello Silvestre,

Thanks for reaching out. We truly apologize for postponing your event, and we understand how disappointing this is. Please know that this decision was not made lightly. 

We understand that you prefer a refund, and we are more than happy to accommodate your request. Your order has been flagged for a full refund of $409.98. Once processed, we will reach back out with an update and a copy of your refund receipt. 

If there is anything else we can help you with in the meantime, please let us know!

Warm regards,

Sierra

On Wed, Mar 25, 2026 at 9:17 AM Silvestre Ramirez <silvestrer23@yahoo.com> wrote:

Hello, 

I received email today that my scheduled event of The Little Mermaid for April 4th was postponed. Due to this, I do prefer a refund. 

Ticket no.

3031-7S9Z-NH21P & 3031-7S9Z-NH21Q

Order no.

3031-7S9Z-NH2

Order date

Mar 13 2026

Thank you, 

Silvestre Ramirez



Unfortunately, we do not have an estimated timeframe for your refund at this time. We are a small team working through many tasks, making it difficult to get an exact estimate. I truly apologize for the inconvenience. 

Please know that it is a top priority for our team, and we are working through everything as quickly as possible. As soon as we have an update, we will reach back out. If there is anything we can help you with in the meantime, please let us know!

Warm regards,

Sierra

On Fri, Mar 27, 2026 at 7:57 AM Silvestre Ramirez <silvestrer23@yahoo.com> wrote:

Hello, 

Thank you for reaching back out. I did misunderstand the price. Thank you for clearing that up. 

I know you said my order was flagged for a full refund.  Do you have a timeframe on when it will be issued and when I should see that refunded?

Thank you,

Silvestre 

On Mar 26, 2026, at 5:55 PM, Fork Film <tempe@forknfilm.com> wrote:



Hello Silvestre,

Thanks so much for reaching out. Your refund total is $409.98 for the two tickets included in your order. I've added a breakdown of your order below. Please let us know if you have any additional questions, we're happy to help.

Have a great day!

Warmly,

Esperanza

<image.png>

On Wed, Mar 25, 2026 at 7:39 PM Silvestre Ramirez <silvestrer23@yahoo.com> wrote:

Hello, 

Thank you for reaching back out to me. I do want to clarify, I do have two tickets in that order. Will I be getting a refund for each? A total of over $800?

Thanks,

Silvestre 

On Mar 25, 2026, at 6:02 PM, Fork Film <tempe@forknfilm.com> wrote:



Hello Silvestre,

Thanks for reaching out. We truly apologize for postponing your event, and we understand how disappointing this is. Please know that this decision was not made lightly. 

We understand that you prefer a refund, and we are more than happy to accommodate your request. Your order has been flagged for a full refund of $409.98. Once processed, we will reach back out with an update and a copy of your refund receipt. 

If there is anything else we can help you with in the meantime, please let us know!

Warm regards,

Sierra

On Wed, Mar 25, 2026 at 9:17 AM Silvestre Ramirez <silvestrer23@yahoo.com> wrote:

Hello, 

I received email today that my scheduled event of The Little Mermaid for April 4th was postponed. Due to this, I do prefer a refund. 

Ticket no.

3031-7S9Z-NH21P & 3031-7S9Z-NH21Q

Order no.

3031-7S9Z-NH2

Order date

Mar 13 2026

Thank you, 

Silvestre Ramirez