Cancelled show

On Thursday, March 26, 2026, 11:35 AM, Emily Daley <emilydaley84@yahoo.com> wrote:

Hi Sam, 

Thank you so much for your help, I appreciate the quick response.

Thank you again,

Emily

Sent from Yahoo Mail for iPhone

On Thursday, March 26, 2026, 11:32 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Emily,

I sincerely apologize that your show was cancelled again. I completely understand your frustration given that this is the third time this has occurred, and I certainly understand your request for a refund for your four tickets.

I am processing the full refund for you now. There is no further action required on your part, and I will follow up with a confirmation email once the transaction has been fully initiated.

Thank you for your patience.

Warm regards,
Sam
Customer Support

On Wed, Mar 25, 2026 at 2:25 PM Emily Daley <emilydaley84@yahoo.com> wrote:

This is the third time that I have had a show cancelled, can I just get a refund for my 4 tickets?

Sent from Yahoo Mail for iPhone

On Wednesday, April 8, 2026, 1:43 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Emily,

Thank you so much for checking in! I completely understand wanting an estimate, especially since it's been a week since we last spoke.

Please know that we are a very small team manually processing each of these refunds one by one to ensure they are handled correctly. Because it’s a manual process, it is taking us a bit longer than we’d like to get through the queue, and I’m so sorry for the wait.

I will follow up with our billing lead right now to see where you are in line and try to get a better time frame for you. I’ll be back in touch as soon as I have more information.

Thank you again for being so patient with us!

Warm regards,
Sam
Customer Support

On Thu, Apr 2, 2026 at 3:40 PM Emily Daley <emilydaley84@yahoo.com> wrote:

Hi Sam, I just wanted to follow up as it has been a week and I still have not received that confirmation email. I understand that it may take awhile, but I was wondering if you have an estimate for how long it may take? Thank you, Emily

Sent from Yahoo Mail for iPhone

On Thursday, March 26, 2026, 11:35 AM, Emily Daley <emilydaley84@yahoo.com> wrote:

Hi Sam, 

Thank you so much for your help, I appreciate the quick response.

Thank you again,

Emily

Sent from Yahoo Mail for iPhone

On Thursday, March 26, 2026, 11:32 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Emily,

I sincerely apologize that your show was cancelled again. I completely understand your frustration given that this is the third time this has occurred, and I certainly understand your request for a refund for your four tickets.

I am processing the full refund for you now. There is no further action required on your part, and I will follow up with a confirmation email once the transaction has been fully initiated.

Thank you for your patience.

Warm regards,
Sam
Customer Support

On Wed, Mar 25, 2026 at 2:25 PM Emily Daley <emilydaley84@yahoo.com> wrote:

This is the third time that I have had a show cancelled, can I just get a refund for my 4 tickets?

Sent from Yahoo Mail for iPhone