Re: Refund Request

Hi Alex,

I am following up on the refund for my tickets. It has been over 2 weeks since you confirmed the request, and I have not yet received the funds.

Could you please provide an update on the status and an expected timeline for when the refund will appear on my statement?

Thank you,

Amy Chan

On Wed, Mar 25, 2026 at 8:39 PM Fork Film <losangeles@forknfilm.com> wrote:

Dear Amy,

I sincerely apologize for the last-minute cancellation and the difficulty you've had finding an alternative date that works for your party.

We are happy to accommodate your refund request immediately. Please know that due to high volume, refunds may take a little longer than usual to appear on your statement.

We hope to have the pleasure of hosting you at Fork n' Film in the future.

Warm regards,

Alex

On Wed, Mar 25, 2026 at 12:27 PM Amy Chan <amychan1@gmail.com> wrote:

Hello,

I am requesting a refund for 2 tickets that I purchased in December. I received an email that our show on March 27 is cancelled. It’s disappointing as I had requested time off from work that day. Upon looking for another date to reschedule, the upcoming ones are either sold out or have only one ticket available. 

Thank you for your prompt response.

Amy Chan

Hello,

Following up on this again. It’s been 2.5 months and I still haven’t gotten a refund.

Amy Chan

On Fri, May 8, 2026 at 7:11 AM Amy Chan <amychan1@gmail.com> wrote:

Hi Alex,

I am following up again regarding my refund. It has been over six weeks since the show cancellation and my initial refund request, yet I have not received the funds or a confirmed processing date.

I would appreciate a concrete update on the status of this request and an expected timeline for when the refund will be completed.

Thank you,

Amy Chan

Dear Amy,

Thank you for your email. We wanted to provide an update on your refund. Refunds are being processed in the order they were received, but the process is taking longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.

While I can’t give you an exact date just yet, please know it’s a top priority for us and we are working on it. Once your refund has been processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out, we’re happy to help!

Warmly,

Alex

On Fri, Apr 24, 2026 at 9:52 AM Amy Chan <amychan1@gmail.com> wrote:

Hello,

I am again following up on this.

Thank you,

Amy Chan

On Sat, Apr 11, 2026 at 9:10 PM Amy Chan <amychan1@gmail.com> wrote:

Hi Alex,

I am following up on the refund for my tickets. It has been over 2 weeks since you confirmed the request, and I have not yet received the funds.

Could you please provide an update on the status and an expected timeline for when the refund will appear on my statement?

Thank you,

Amy Chan

On Wed, Mar 25, 2026 at 8:39 PM Fork Film <losangeles@forknfilm.com> wrote:

Dear Amy,

I sincerely apologize for the last-minute cancellation and the difficulty you've had finding an alternative date that works for your party.

We are happy to accommodate your refund request immediately. Please know that due to high volume, refunds may take a little longer than usual to appear on your statement.

We hope to have the pleasure of hosting you at Fork n' Film in the future.

Warm regards,

Alex

On Wed, Mar 25, 2026 at 12:27 PM Amy Chan <amychan1@gmail.com> wrote:

Hello,

I am requesting a refund for 2 tickets that I purchased in December. I received an email that our show on March 27 is cancelled. It’s disappointing as I had requested time off from work that day. Upon looking for another date to reschedule, the upcoming ones are either sold out or have only one ticket available. 

Thank you for your prompt response.

Amy Chan