RE: Please Reply: Scottsdale Fork n' Film Reservation - Important Announcement (Second Attempt)

Hello,

I am following up regarding my reservation that was canceled by you guys. I still have not received my refund. It has been more then 30 days since my last email was sent below. Thank you 

Regards, 

Daniel 

Sent from my Galaxy

-------- Original message --------

From: Fork Film <tempe@forknfilm.com>

Date: 2/12/26 9:47 AM (GMT-07:00)

To: Daniel Viloria <DViloria@live.com>

Subject: Re: Please Reply: Scottsdale Fork n' Film Reservation - Important Announcement (Second Attempt)

Hello Daniel,

Thank you for your reply. We completely understand and will accommodate your request for a refund. 

Once again, we sincerely apologize for the cancellation.

Have a great day.

Warmly,

Esperanza

On Tue, Feb 10, 2026 at 8:57 PM Daniel Viloria <DViloria@live.com> wrote:

Hello,

I would rather get a full refund. They told me that same exact thing that they would upgrade my seats to vip and give me a bottle of champagne because they canceled the beauty and the beast show that I had originally bought tickets for. Which I chose this show the lady and the tramp and now you're telling me this show is canceled. So with that being said I want a refund instead.

Thank you, 

Sent from my Verizon, Samsung Galaxy smartphone

-------- Original message --------

From: Fork Film <tempe@forknfilm.com>

Date: 2/10/26 6:34 PM (GMT-07:00)

To: Daniel Viloria <DViloria@live.com>

Subject: Re: Please Reply: Scottsdale Fork n' Film Reservation - Important Announcement (Second Attempt)

Dear Daniel,

Thank you for your response. We are sincerely sorry for this second cancellation and any inconvenience caused. We will accommodate a refund, once it's processed we will send you a copy of your refund receipt.

As a gesture of goodwill, if you choose to keep your tickets instead of a refund, we’d be happy to upgrade your tickets to VIP, which includes premium seating and a bottle of champagne to enjoy during the show. If this works for you, just let us know and we’ll take care of the rest.

We hope to host you at Fork n' Film in the future.
Have a great day.

Warmly,
Esperanza
Customer Support

On Tue, Feb 10, 2026 at 12:03 PM Daniel Viloria <DViloria@live.com> wrote:

Hello, 

Is there any way I can get a refund instead of changing to another date? This is the second time trying see another show. The original show I purchased was for beauty and the beast and that show got canceled so I moved my tickets to the lady and the tramp. I would rather get my money back. Thank you 

Regards,

Daniel 

Sent from my Verizon, Samsung Galaxy smartphone

-------- Original message --------

From: Fork n' Film Scottsdale <tempe@forknfilm.com>

Date: 2/10/26 12:40 PM (GMT-07:00)

To: Daniel Viloria <dviloria@live.com>

Subject: Please Reply: Scottsdale Fork n' Film Reservation - Important Announcement (Second Attempt)

Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend. Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this m‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend.   Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll take care of the rest.   Please note that tickets tend to sell quickly, so we recommend reaching out at your earliest convenience to secure your preferred showtime.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team This email was created with Wix.‌ Discover More

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Hello,

My last email about getting a refund for the reservation that you guys have canceled twice. Its been almost 3 months and haven't heard anything about my refund. This is not very professional or right in anyway. It shouldn't take 3 months to get a refund.  

Sent from my Verizon, Samsung Galaxy smartphone
Get Outlook for Android

---

From: Fork Film <tempe@forknfilm.com>
Sent: Friday, March 27, 2026 9:16:42 AM
To: Daniel Viloria <dviloria@live.com>
Subject: Re: Please Reply: Scottsdale Fork n' Film Reservation - Important Announcement (Second Attempt)

 

Dear Daniel,

Thank you for your email. Refunds are being processed in the order they were received, but the process is taking longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.

While I can’t give you an exact date just yet, know that it’s a top priority for us, and we are working on it. Once your refund has been processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help!

Warmly,

The Fork n' Film Team

On Thu, Mar 26, 2026 at 12:38 PM Daniel Viloria <dviloria@live.com> wrote:

Hello,

I am following up regarding my reservation that was canceled by you guys. I still have not received my refund. It has been more then 30 days since my last email was sent below. Thank you 

Regards, 

Daniel 

Sent from my Galaxy

-------- Original message --------

From: Fork Film <tempe@forknfilm.com>

Date: 2/12/26 9:47 AM (GMT-07:00)

To: Daniel Viloria <DViloria@live.com>

Subject: Re: Please Reply: Scottsdale Fork n' Film Reservation - Important Announcement (Second Attempt)

Hello Daniel,

Thank you for your reply. We completely understand and will accommodate your request for a refund. 

Once again, we sincerely apologize for the cancellation.

Have a great day.

Warmly,

Esperanza

On Tue, Feb 10, 2026 at 8:57 PM Daniel Viloria <DViloria@live.com> wrote:

Hello,

I would rather get a full refund. They told me that same exact thing that they would upgrade my seats to vip and give me a bottle of champagne because they canceled the beauty and the beast show that I had originally bought tickets for. Which I chose this show the lady and the tramp and now you're telling me this show is canceled. So with that being said I want a refund instead.

Thank you, 

Sent from my Verizon, Samsung Galaxy smartphone

-------- Original message --------

From: Fork Film <tempe@forknfilm.com>

Date: 2/10/26 6:34 PM (GMT-07:00)

To: Daniel Viloria <DViloria@live.com>

Subject: Re: Please Reply: Scottsdale Fork n' Film Reservation - Important Announcement (Second Attempt)

Dear Daniel,

Thank you for your response. We are sincerely sorry for this second cancellation and any inconvenience caused. We will accommodate a refund, once it's processed we will send you a copy of your refund receipt.

As a gesture of goodwill, if you choose to keep your tickets instead of a refund, we’d be happy to upgrade your tickets to VIP, which includes premium seating and a bottle of champagne to enjoy during the show. If this works for you, just let us know and we’ll take care of the rest.

We hope to host you at Fork n' Film in the future.
Have a great day.

Warmly,
Esperanza
Customer Support

On Tue, Feb 10, 2026 at 12:03 PM Daniel Viloria <DViloria@live.com> wrote:

Hello, 

Is there any way I can get a refund instead of changing to another date? This is the second time trying see another show. The original show I purchased was for beauty and the beast and that show got canceled so I moved my tickets to the lady and the tramp. I would rather get my money back. Thank you 

Regards,

Daniel 

Sent from my Verizon, Samsung Galaxy smartphone

-------- Original message --------

From: Fork n' Film Scottsdale <tempe@forknfilm.com>

Date: 2/10/26 12:40 PM (GMT-07:00)

To: Daniel Viloria <dviloria@live.com>

Subject: Please Reply: Scottsdale Fork n' Film Reservation - Important Announcement (Second Attempt)

Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend. Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this m‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend.   Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll take care of the rest.   Please note that tickets tend to sell quickly, so we recommend reaching out at your earliest convenience to secure your preferred showtime.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team This email was created with Wix.‌ Discover More

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.