RE: Membership and Tickets

Hi Leandra,

Thank you so much for reaching out and for your continued patience. I completely understand your concern - when you’re expecting a refund of that size, every day counts, and I sincerely apologize for the delay and the silence on our end.

As we are a very small team, we are currently processing these refunds manually one by one. This is taking us quite a bit longer than we’d like, and we truly regret that we haven't met the standard five-day turnaround you’re used to.

Please rest assured that your refund is in our queue, and I am personally keeping a close eye on it. I promise to send you a confirmation email the very moment it is processed on our side.

Thank you again for bearing with us as we work through this!

Warm regards,

Sam

Customer Support

On Mon, Apr 13, 2026 at 12:18 PM Leandra G <lagrey7@gmail.com> wrote:

Hello,

Thank you for your response.

I am following up regarding the status of my refund. It is now April 13th, and while I was informed on March 31st that the $999 refund would be processed and that I would receive a confirmation email, I have yet to receive either.

Most businesses process refunds within five business days, and it has now been nearly two weeks since your confirmation. Could you please provide an immediate update on the status of this transaction?

Thank you,

Leandra 

On Tue, Mar 31, 2026, 1:04 PM Members ForknFilm <members@forknfilm.com> wrote:

Hello Leandra,

Thank you for your follow-up. I’m very sorry for the delay in our response and for the frustration this experience has caused. I completely understand your concerns and appreciate you taking the time to outline them so clearly.

First, I can confirm that your membership has now been canceled. We will process a full refund of the $999 renewal charge. Once this is complete, you will receive a confirmation email with your refund receipt.

I also want to provide some context regarding the renewal. In our reply in an email thread from February 2nd, we kindly asked you to let us know prior to March if you wished to cancel, so we could prevent the automatic renewal. Since we did not hear back before your renewal date of March 17th, the membership renewed automatically. Your request came through on March 18th. That said, we completely understand your situation and are honoring your request with a full refund.

Regarding your unused tickets, your membership benefits are tied to your active membership period and are intended to be used during that time. Due to the changes in our programming, we understand this impacted your ability to fully enjoy those benefits. As a courtesy, we extended your membership through March 17th and also provided a complimentary ticket to The Little Mermaid to help make up for that experience.

We are truly sorry that we fell short in both communication and consistency during your time with us. This is not the experience we want for our members, and we sincerely regret the inconvenience and disappointment this has caused.

We truly appreciate your continued support, and it has been our pleasure to host you at Fork n’ Film. As a gesture of goodwill, we would also like to offer you an additional complimentary ticket for a future event of your choice.

Coupon Code: LEANDRAGREY

Regarding your ticket purchases, we’re happy to provide a credit for each of the tickets you purchased for the canceled shows. Below are your coupon codes, each valid for one general admission ticket. These can be applied at checkout whenever you’re ready to rebook, at no additional cost. The codes do not expire and may be used for any Fork n’ Film show of your choice.

Nightmare Before Christmas - Coupon Code: LEANDRAGREY1
The Polar Express - Coupon code: LEANDRAGREY2
The Grinch - Coupon Code: LEANDRAGREY3

If you have any additional questions in the meantime, please don’t hesitate to reach out. We’re here to help and will continue to keep you updated as your refund is completed, we appreciate your patience.

We truly look forward to hosting you again at Fork n' Film!
Have a wonderful day

Warm regards,

Esperanza

On Thu, Mar 26, 2026 at 3:02 PM Leandra G <lagrey7@gmail.com> wrote:

Hello,

I am following up on my previous email, as it has now been 6 business days and I have yet to receive a response.

Since that time, my card has been charged $999 for a membership that I explicitly stated I did not wish to continue. 

In addition, I still have not received any resolution regarding my 7 unused tickets from due to cancellations.

I also want to reiterate that this lack of communication has been an ongoing issue throughout my experience with this membership. Even when trying to secure tickets for showings, it would often take several days, sometimes over a week, to receive a response. I frequently had to follow up multiple times just to book tickets that were part of my membership. The same delays occurred when asking general questions, which created consistent frustration.

At this point, I need immediate attention to this matter. Please provide:

1. Confirmation that my membership has been canceled

2. A full refund of the $999 membership charge

3. A clear resolution regarding my 7 unused tickets

This situation requires urgent resolution, and I would appreciate a prompt response.

Thank you,

Leandra

Sent from my Galaxy

Hello,Sent from my Galaxy

-------- Original message --------

From: lagrey7 <lagrey7@gmail.com>

Date: 3/18/26 4:55 PM (GMT-05:00)

To: Members ForknFilm <members@forknfilm.com>

Subject: Membership and Tickets

Hello,

I hope you are doing well.

I am writing to confirm the availability of tickets that I was unable to use due to canceled showings. Below is a breakdown of the affected tickets:

• October 11th – Hocus Pocus: 1 complimentary ticket and 1 purchased ticket
• October 24th – The Nightmare Before Christmas: 1 complimentary ticket and 1 purchased ticket
• November 30th – Polar Express: 1 complimentary ticket and 1 purchased ticket
• December 14th – The Grinch: 1 purchased ticket

In total, this accounts for 6 tickets that I was unable to use due to cancellations and 1 reschedule.

I also want to note that I was previously informed that these tickets would still be available for use toward future showings. Additionally, for The Grinch on December 14th, I personally confirmed when I reached out to cancel or reschedule that the purchased ticket could be applied to a future film.

While I understand that there have been pauses and location changes in an effort to improve the overall experience, these disruptions have had a significant impact. Several of these events involved friends traveling from out of town to attend with me. In particular, the Hocus Pocus showing was canceled just two days before the event, which left us in a difficult position after plans had already been made.

With that said, I was told that my 7 unused tickets be honored and reserved for future film showings of my choice.

At this time, I do not wish to continue my membership moving forward. Please confirm that my membership will not renew, along with confirmation regarding the status and use of my outstanding tickets.

Thank you for your time and understanding. I look forward to your response.

Best,
Leandra

Sent from my Galaxy

-------- Original message --------From: lagrey7 <lagrey7@gmail.com> Date: 3/18/26  4:55 PM  (GMT-05:00) To: Members ForknFilm <members@forknfilm.com> Subject: Membership and Tickets Hello,
I hope you are doing well.
I am writing to confirm the availability of tickets that I was unable to use due to canceled showings. Below is a breakdown of the affected tickets:

October 11th – Hocus Pocus: 1 complimentary ticket and 1 purchased ticket
October 24th – The Nightmare Before Christmas: 1 complimentary ticket and 1 purchased ticket
November 30th – Polar Express: 1 complimentary ticket and 1 purchased ticket
December 14th – The Grinch: 1 purchased ticket

In total, this accounts for 6 tickets that I was unable to use due to cancellations and 1 reschedule.
I also want to note that I was previously informed that these tickets would still be available for use toward future showings. Additionally, for The Grinch on December 14th, I personally confirmed when I reached out to cancel or reschedule that the purchased ticket could be applied to a future film.
While I understand that there have been pauses and location changes in an effort to improve the overall experience, these disruptions have had a significant impact. Several of these events involved friends traveling from out of town to attend with me. In particular, the Hocus Pocus showing was canceled just two days before the event, which left us in a difficult position after plans had already been made.
With that said, I was told that my 7 unused tickets be honored and reserved for future film showings of my choice.
At this time, I do not wish to continue my membership moving forward. Please confirm that my membership will not renew, along with confirmation regarding the status and use of my outstanding tickets.
Thank you for your time and understanding. I look forward to your response.
Best,
LeandraSent from my Ga

Hi Leandra,

Thank you so much for reaching out and for your continued patience. I completely understand your concern - when you’re expecting a refund of that size, every day counts, and I sincerely apologize for the delay and the silence on our end.

As we are a very small team, we are currently processing these refunds manually one by one. This is taking us quite a bit longer than we’d like, and we truly regret that we haven't met the standard five-day turnaround you’re used to.

Please rest assured that your refund is in our queue, and I am personally keeping a close eye on it. I promise to send you a confirmation email the very moment it is processed on our side.

Thank you again for bearing with us as we work through this!

Warm regards,

Sam

Customer Support

On Mon, Apr 13, 2026 at 12:18 PM Leandra G <lagrey7@gmail.com> wrote:

Hello,

Thank you for your response.

I am following up regarding the status of my refund. It is now April 13th, and while I was informed on March 31st that the $999 refund would be processed and that I would receive a confirmation email, I have yet to receive either.

Most businesses process refunds within five business days, and it has now been nearly two weeks since your confirmation. Could you please provide an immediate update on the status of this transaction?

Thank you,

Leandra 

On Tue, Mar 31, 2026, 1:04 PM Members ForknFilm <members@forknfilm.com> wrote:

Hello Leandra,

Thank you for your follow-up. I’m very sorry for the delay in our response and for the frustration this experience has caused. I completely understand your concerns and appreciate you taking the time to outline them so clearly.

First, I can confirm that your membership has now been canceled. We will process a full refund of the $999 renewal charge. Once this is complete, you will receive a confirmation email with your refund receipt.

I also want to provide some context regarding the renewal. In our reply in an email thread from February 2nd, we kindly asked you to let us know prior to March if you wished to cancel, so we could prevent the automatic renewal. Since we did not hear back before your renewal date of March 17th, the membership renewed automatically. Your request came through on March 18th. That said, we completely understand your situation and are honoring your request with a full refund.

Regarding your unused tickets, your membership benefits are tied to your active membership period and are intended to be used during that time. Due to the changes in our programming, we understand this impacted your ability to fully enjoy those benefits. As a courtesy, we extended your membership through March 17th and also provided a complimentary ticket to The Little Mermaid to help make up for that experience.

We are truly sorry that we fell short in both communication and consistency during your time with us. This is not the experience we want for our members, and we sincerely regret the inconvenience and disappointment this has caused.

We truly appreciate your continued support, and it has been our pleasure to host you at Fork n’ Film. As a gesture of goodwill, we would also like to offer you an additional complimentary ticket for a future event of your choice.

Coupon Code: LEANDRAGREY

Regarding your ticket purchases, we’re happy to provide a credit for each of the tickets you purchased for the canceled shows. Below are your coupon codes, each valid for one general admission ticket. These can be applied at checkout whenever you’re ready to rebook, at no additional cost. The codes do not expire and may be used for any Fork n’ Film show of your choice.

Nightmare Before Christmas - Coupon Code: LEANDRAGREY1
The Polar Express - Coupon code: LEANDRAGREY2
The Grinch - Coupon Code: LEANDRAGREY3

If you have any additional questions in the meantime, please don’t hesitate to reach out. We’re here to help and will continue to keep you updated as your refund is completed, we appreciate your patience.

We truly look forward to hosting you again at Fork n' Film!
Have a wonderful day

Warm regards,

Esperanza

On Thu, Mar 26, 2026 at 3:02 PM Leandra G <lagrey7@gmail.com> wrote:

Hello,

I am following up on my previous email, as it has now been 6 business days and I have yet to receive a response.

Since that time, my card has been charged $999 for a membership that I explicitly stated I did not wish to continue. 

In addition, I still have not received any resolution regarding my 7 unused tickets from due to cancellations.

I also want to reiterate that this lack of communication has been an ongoing issue throughout my experience with this membership. Even when trying to secure tickets for showings, it would often take several days, sometimes over a week, to receive a response. I frequently had to follow up multiple times just to book tickets that were part of my membership. The same delays occurred when asking general questions, which created consistent frustration.

At this point, I need immediate attention to this matter. Please provide:

1. Confirmation that my membership has been canceled

2. A full refund of the $999 membership charge

3. A clear resolution regarding my 7 unused tickets

This situation requires urgent resolution, and I would appreciate a prompt response.

Thank you,

Leandra

Sent from my Galaxy

Hello,Sent from my Galaxy

-------- Original message --------

From: lagrey7 <lagrey7@gmail.com>

Date: 3/18/26 4:55 PM (GMT-05:00)

To: Members ForknFilm <members@forknfilm.com>

Subject: Membership and Tickets

Hello,

I hope you are doing well.

I am writing to confirm the availability of tickets that I was unable to use due to canceled showings. Below is a breakdown of the affected tickets:

• October 11th – Hocus Pocus: 1 complimentary ticket and 1 purchased ticket
• October 24th – The Nightmare Before Christmas: 1 complimentary ticket and 1 purchased ticket
• November 30th – Polar Express: 1 complimentary ticket and 1 purchased ticket
• December 14th – The Grinch: 1 purchased ticket

In total, this accounts for 6 tickets that I was unable to use due to cancellations and 1 reschedule.

I also want to note that I was previously informed that these tickets would still be available for use toward future showings. Additionally, for The Grinch on December 14th, I personally confirmed when I reached out to cancel or reschedule that the purchased ticket could be applied to a future film.

While I understand that there have been pauses and location changes in an effort to improve the overall experience, these disruptions have had a significant impact. Several of these events involved friends traveling from out of town to attend with me. In particular, the Hocus Pocus showing was canceled just two days before the event, which left us in a difficult position after plans had already been made.

With that said, I was told that my 7 unused tickets be honored and reserved for future film showings of my choice.

At this time, I do not wish to continue my membership moving forward. Please confirm that my membership will not renew, along with confirmation regarding the status and use of my outstanding tickets.

Thank you for your time and understanding. I look forward to your response.

Best,
Leandra

Sent from my Galaxy

-------- Original message --------From: lagrey7 <lagrey7@gmail.com> Date: 3/18/26  4:55 PM  (GMT-05:00) To: Members ForknFilm <members@forknfilm.com> Subject: Membership and Tickets Hello,
I hope you are doing well.
I am writing to confirm the availability of tickets that I was unable to use due to canceled showings. Below is a breakdown of the affected tickets:

October 11th – Hocus Pocus: 1 complimentary ticket and 1 purchased ticket
October 24th – The Nightmare Before Christmas: 1 complimentary ticket and 1 purchased ticket
November 30th – Polar Express: 1 complimentary ticket and 1 purchased ticket
December 14th – The Grinch: 1 purchased ticket

In total, this accounts for 6 tickets that I was unable to use due to cancellations and 1 reschedule.
I also want to note that I was previously informed that these tickets would still be available for use toward future showings. Additionally, for The Grinch on December 14th, I personally confirmed when I reached out to cancel or reschedule that the purchased ticket could be applied to a future film.
While I understand that there have been pauses and location changes in an effort to improve the overall experience, these disruptions have had a significant impact. Several of these events involved friends traveling from out of town to attend with me. In particular, the Hocus Pocus showing was canceled just two days before the event, which left us in a difficult position after plans had already been made.
With that said, I was told that my 7 unused tickets be honored and reserved for future film showings of my choice.
At this time, I do not wish to continue my membership moving forward. Please confirm that my membership will not renew, along with confirmation regarding the status and use of my outstanding tickets.
Thank you for your time and understanding. I look forward to your response.
Best,
LeandraSent from my Ga

Hi Leandra,

Thank you so much for reaching out and for your continued patience. I completely understand your concern - when you’re expecting a refund of that size, every day counts, and I sincerely apologize for the delay and the silence on our end.

As we are a very small team, we are currently processing these refunds manually one by one. This is taking us quite a bit longer than we’d like, and we truly regret that we haven't met the standard five-day turnaround you’re used to.

Please rest assured that your refund is in our queue, and I am personally keeping a close eye on it. I promise to send you a confirmation email the very moment it is processed on our side.

Thank you again for bearing with us as we work through this!

Warm regards,

Sam

Customer Support

On Mon, Apr 13, 2026 at 12:18 PM Leandra G <lagrey7@gmail.com> wrote:

Hello,

Thank you for your response.

I am following up regarding the status of my refund. It is now April 13th, and while I was informed on March 31st that the $999 refund would be processed and that I would receive a confirmation email, I have yet to receive either.

Most businesses process refunds within five business days, and it has now been nearly two weeks since your confirmation. Could you please provide an immediate update on the status of this transaction?

Thank you,

Leandra 

On Tue, Mar 31, 2026, 1:04 PM Members ForknFilm <members@forknfilm.com> wrote:

Hello Leandra,

Thank you for your follow-up. I’m very sorry for the delay in our response and for the frustration this experience has caused. I completely understand your concerns and appreciate you taking the time to outline them so clearly.

First, I can confirm that your membership has now been canceled. We will process a full refund of the $999 renewal charge. Once this is complete, you will receive a confirmation email with your refund receipt.

I also want to provide some context regarding the renewal. In our reply in an email thread from February 2nd, we kindly asked you to let us know prior to March if you wished to cancel, so we could prevent the automatic renewal. Since we did not hear back before your renewal date of March 17th, the membership renewed automatically. Your request came through on March 18th. That said, we completely understand your situation and are honoring your request with a full refund.

Regarding your unused tickets, your membership benefits are tied to your active membership period and are intended to be used during that time. Due to the changes in our programming, we understand this impacted your ability to fully enjoy those benefits. As a courtesy, we extended your membership through March 17th and also provided a complimentary ticket to The Little Mermaid to help make up for that experience.

We are truly sorry that we fell short in both communication and consistency during your time with us. This is not the experience we want for our members, and we sincerely regret the inconvenience and disappointment this has caused.

We truly appreciate your continued support, and it has been our pleasure to host you at Fork n’ Film. As a gesture of goodwill, we would also like to offer you an additional complimentary ticket for a future event of your choice.

Coupon Code: LEANDRAGREY

Regarding your ticket purchases, we’re happy to provide a credit for each of the tickets you purchased for the canceled shows. Below are your coupon codes, each valid for one general admission ticket. These can be applied at checkout whenever you’re ready to rebook, at no additional cost. The codes do not expire and may be used for any Fork n’ Film show of your choice.

Nightmare Before Christmas - Coupon Code: LEANDRAGREY1
The Polar Express - Coupon code: LEANDRAGREY2
The Grinch - Coupon Code: LEANDRAGREY3

If you have any additional questions in the meantime, please don’t hesitate to reach out. We’re here to help and will continue to keep you updated as your refund is completed, we appreciate your patience.

We truly look forward to hosting you again at Fork n' Film!
Have a wonderful day

Warm regards,

Esperanza

On Thu, Mar 26, 2026 at 3:02 PM Leandra G <lagrey7@gmail.com> wrote:

Hello,

I am following up on my previous email, as it has now been 6 business days and I have yet to receive a response.

Since that time, my card has been charged $999 for a membership that I explicitly stated I did not wish to continue. 

In addition, I still have not received any resolution regarding my 7 unused tickets from due to cancellations.

I also want to reiterate that this lack of communication has been an ongoing issue throughout my experience with this membership. Even when trying to secure tickets for showings, it would often take several days, sometimes over a week, to receive a response. I frequently had to follow up multiple times just to book tickets that were part of my membership. The same delays occurred when asking general questions, which created consistent frustration.

At this point, I need immediate attention to this matter. Please provide:

1. Confirmation that my membership has been canceled

2. A full refund of the $999 membership charge

3. A clear resolution regarding my 7 unused tickets

This situation requires urgent resolution, and I would appreciate a prompt response.

Thank you,

Leandra

Sent from my Galaxy

Hello,Sent from my Galaxy

-------- Original message --------

From: lagrey7 <lagrey7@gmail.com>

Date: 3/18/26 4:55 PM (GMT-05:00)

To: Members ForknFilm <members@forknfilm.com>

Subject: Membership and Tickets

Hello,

I hope you are doing well.

I am writing to confirm the availability of tickets that I was unable to use due to canceled showings. Below is a breakdown of the affected tickets:

• October 11th – Hocus Pocus: 1 complimentary ticket and 1 purchased ticket
• October 24th – The Nightmare Before Christmas: 1 complimentary ticket and 1 purchased ticket
• November 30th – Polar Express: 1 complimentary ticket and 1 purchased ticket
• December 14th – The Grinch: 1 purchased ticket

In total, this accounts for 6 tickets that I was unable to use due to cancellations and 1 reschedule.

I also want to note that I was previously informed that these tickets would still be available for use toward future showings. Additionally, for The Grinch on December 14th, I personally confirmed when I reached out to cancel or reschedule that the purchased ticket could be applied to a future film.

While I understand that there have been pauses and location changes in an effort to improve the overall experience, these disruptions have had a significant impact. Several of these events involved friends traveling from out of town to attend with me. In particular, the Hocus Pocus showing was canceled just two days before the event, which left us in a difficult position after plans had already been made.

With that said, I was told that my 7 unused tickets be honored and reserved for future film showings of my choice.

At this time, I do not wish to continue my membership moving forward. Please confirm that my membership will not renew, along with confirmation regarding the status and use of my outstanding tickets.

Thank you for your time and understanding. I look forward to your response.

Best,
Leandra

Sent from my Galaxy

-------- Original message --------From: lagrey7 <lagrey7@gmail.com> Date: 3/18/26  4:55 PM  (GMT-05:00) To: Members ForknFilm <members@forknfilm.com> Subject: Membership and Tickets Hello,
I hope you are doing well.
I am writing to confirm the availability of tickets that I was unable to use due to canceled showings. Below is a breakdown of the affected tickets:

October 11th – Hocus Pocus: 1 complimentary ticket and 1 purchased ticket
October 24th – The Nightmare Before Christmas: 1 complimentary ticket and 1 purchased ticket
November 30th – Polar Express: 1 complimentary ticket and 1 purchased ticket
December 14th – The Grinch: 1 purchased ticket

In total, this accounts for 6 tickets that I was unable to use due to cancellations and 1 reschedule.
I also want to note that I was previously informed that these tickets would still be available for use toward future showings. Additionally, for The Grinch on December 14th, I personally confirmed when I reached out to cancel or reschedule that the purchased ticket could be applied to a future film.
While I understand that there have been pauses and location changes in an effort to improve the overall experience, these disruptions have had a significant impact. Several of these events involved friends traveling from out of town to attend with me. In particular, the Hocus Pocus showing was canceled just two days before the event, which left us in a difficult position after plans had already been made.
With that said, I was told that my 7 unused tickets be honored and reserved for future film showings of my choice.
At this time, I do not wish to continue my membership moving forward. Please confirm that my membership will not renew, along with confirmation regarding the status and use of my outstanding tickets.
Thank you for your time and understanding. I look forward to your response.
Best,
LeandraSent from my Ga

Hi Leandra,

Thank you so much for reaching out and for your continued patience. I completely understand your concern - when you’re expecting a refund of that size, every day counts, and I sincerely apologize for the delay and the silence on our end.

As we are a very small team, we are currently processing these refunds manually one by one. This is taking us quite a bit longer than we’d like, and we truly regret that we haven't met the standard five-day turnaround you’re used to.

Please rest assured that your refund is in our queue, and I am personally keeping a close eye on it. I promise to send you a confirmation email the very moment it is processed on our side.

Thank you again for bearing with us as we work through this!

Warm regards,

Sam

Customer Support

On Mon, Apr 13, 2026 at 12:18 PM Leandra G <lagrey7@gmail.com> wrote:

Hello,

Thank you for your response.

I am following up regarding the status of my refund. It is now April 13th, and while I was informed on March 31st that the $999 refund would be processed and that I would receive a confirmation email, I have yet to receive either.

Most businesses process refunds within five business days, and it has now been nearly two weeks since your confirmation. Could you please provide an immediate update on the status of this transaction?

Thank you,

Leandra 

On Tue, Mar 31, 2026, 1:04 PM Members ForknFilm <members@forknfilm.com> wrote:

Hello Leandra,

Thank you for your follow-up. I’m very sorry for the delay in our response and for the frustration this experience has caused. I completely understand your concerns and appreciate you taking the time to outline them so clearly.

First, I can confirm that your membership has now been canceled. We will process a full refund of the $999 renewal charge. Once this is complete, you will receive a confirmation email with your refund receipt.

I also want to provide some context regarding the renewal. In our reply in an email thread from February 2nd, we kindly asked you to let us know prior to March if you wished to cancel, so we could prevent the automatic renewal. Since we did not hear back before your renewal date of March 17th, the membership renewed automatically. Your request came through on March 18th. That said, we completely understand your situation and are honoring your request with a full refund.

Regarding your unused tickets, your membership benefits are tied to your active membership period and are intended to be used during that time. Due to the changes in our programming, we understand this impacted your ability to fully enjoy those benefits. As a courtesy, we extended your membership through March 17th and also provided a complimentary ticket to The Little Mermaid to help make up for that experience.

We are truly sorry that we fell short in both communication and consistency during your time with us. This is not the experience we want for our members, and we sincerely regret the inconvenience and disappointment this has caused.

We truly appreciate your continued support, and it has been our pleasure to host you at Fork n’ Film. As a gesture of goodwill, we would also like to offer you an additional complimentary ticket for a future event of your choice.

Coupon Code: LEANDRAGREY

Regarding your ticket purchases, we’re happy to provide a credit for each of the tickets you purchased for the canceled shows. Below are your coupon codes, each valid for one general admission ticket. These can be applied at checkout whenever you’re ready to rebook, at no additional cost. The codes do not expire and may be used for any Fork n’ Film show of your choice.

Nightmare Before Christmas - Coupon Code: LEANDRAGREY1
The Polar Express - Coupon code: LEANDRAGREY2
The Grinch - Coupon Code: LEANDRAGREY3

If you have any additional questions in the meantime, please don’t hesitate to reach out. We’re here to help and will continue to keep you updated as your refund is completed, we appreciate your patience.

We truly look forward to hosting you again at Fork n' Film!
Have a wonderful day

Warm regards,

Esperanza

On Thu, Mar 26, 2026 at 3:02 PM Leandra G <lagrey7@gmail.com> wrote:

Hello,

I am following up on my previous email, as it has now been 6 business days and I have yet to receive a response.

Since that time, my card has been charged $999 for a membership that I explicitly stated I did not wish to continue. 

In addition, I still have not received any resolution regarding my 7 unused tickets from due to cancellations.

I also want to reiterate that this lack of communication has been an ongoing issue throughout my experience with this membership. Even when trying to secure tickets for showings, it would often take several days, sometimes over a week, to receive a response. I frequently had to follow up multiple times just to book tickets that were part of my membership. The same delays occurred when asking general questions, which created consistent frustration.

At this point, I need immediate attention to this matter. Please provide:

1. Confirmation that my membership has been canceled

2. A full refund of the $999 membership charge

3. A clear resolution regarding my 7 unused tickets

This situation requires urgent resolution, and I would appreciate a prompt response.

Thank you,

Leandra

Sent from my Galaxy

Hello,Sent from my Galaxy

-------- Original message --------

From: lagrey7 <lagrey7@gmail.com>

Date: 3/18/26 4:55 PM (GMT-05:00)

To: Members ForknFilm <members@forknfilm.com>

Subject: Membership and Tickets

Hello,

I hope you are doing well.

I am writing to confirm the availability of tickets that I was unable to use due to canceled showings. Below is a breakdown of the affected tickets:

• October 11th – Hocus Pocus: 1 complimentary ticket and 1 purchased ticket
• October 24th – The Nightmare Before Christmas: 1 complimentary ticket and 1 purchased ticket
• November 30th – Polar Express: 1 complimentary ticket and 1 purchased ticket
• December 14th – The Grinch: 1 purchased ticket

In total, this accounts for 6 tickets that I was unable to use due to cancellations and 1 reschedule.

I also want to note that I was previously informed that these tickets would still be available for use toward future showings. Additionally, for The Grinch on December 14th, I personally confirmed when I reached out to cancel or reschedule that the purchased ticket could be applied to a future film.

While I understand that there have been pauses and location changes in an effort to improve the overall experience, these disruptions have had a significant impact. Several of these events involved friends traveling from out of town to attend with me. In particular, the Hocus Pocus showing was canceled just two days before the event, which left us in a difficult position after plans had already been made.

With that said, I was told that my 7 unused tickets be honored and reserved for future film showings of my choice.

At this time, I do not wish to continue my membership moving forward. Please confirm that my membership will not renew, along with confirmation regarding the status and use of my outstanding tickets.

Thank you for your time and understanding. I look forward to your response.

Best,
Leandra

Sent from my Galaxy

-------- Original message --------From: lagrey7 <lagrey7@gmail.com> Date: 3/18/26  4:55 PM  (GMT-05:00) To: Members ForknFilm <members@forknfilm.com> Subject: Membership and Tickets Hello,
I hope you are doing well.
I am writing to confirm the availability of tickets that I was unable to use due to canceled showings. Below is a breakdown of the affected tickets:

October 11th – Hocus Pocus: 1 complimentary ticket and 1 purchased ticket
October 24th – The Nightmare Before Christmas: 1 complimentary ticket and 1 purchased ticket
November 30th – Polar Express: 1 complimentary ticket and 1 purchased ticket
December 14th – The Grinch: 1 purchased ticket

In total, this accounts for 6 tickets that I was unable to use due to cancellations and 1 reschedule.
I also want to note that I was previously informed that these tickets would still be available for use toward future showings. Additionally, for The Grinch on December 14th, I personally confirmed when I reached out to cancel or reschedule that the purchased ticket could be applied to a future film.
While I understand that there have been pauses and location changes in an effort to improve the overall experience, these disruptions have had a significant impact. Several of these events involved friends traveling from out of town to attend with me. In particular, the Hocus Pocus showing was canceled just two days before the event, which left us in a difficult position after plans had already been made.
With that said, I was told that my 7 unused tickets be honored and reserved for future film showings of my choice.
At this time, I do not wish to continue my membership moving forward. Please confirm that my membership will not renew, along with confirmation regarding the status and use of my outstanding tickets.
Thank you for your time and understanding. I look forward to your response.
Best,
LeandraSent from my Ga

Hi Leandra,

Thank you so much for reaching out and for your continued patience. I completely understand your concern - when you’re expecting a refund of that size, every day counts, and I sincerely apologize for the delay and the silence on our end.

As we are a very small team, we are currently processing these refunds manually one by one. This is taking us quite a bit longer than we’d like, and we truly regret that we haven't met the standard five-day turnaround you’re used to.

Please rest assured that your refund is in our queue, and I am personally keeping a close eye on it. I promise to send you a confirmation email the very moment it is processed on our side.

Thank you again for bearing with us as we work through this!

Warm regards,

Sam

Customer Support

On Mon, Apr 13, 2026 at 12:18 PM Leandra G <lagrey7@gmail.com> wrote:

Hello,

Thank you for your response.

I am following up regarding the status of my refund. It is now April 13th, and while I was informed on March 31st that the $999 refund would be processed and that I would receive a confirmation email, I have yet to receive either.

Most businesses process refunds within five business days, and it has now been nearly two weeks since your confirmation. Could you please provide an immediate update on the status of this transaction?

Thank you,

Leandra 

On Tue, Mar 31, 2026, 1:04 PM Members ForknFilm <members@forknfilm.com> wrote:

Hello Leandra,

Thank you for your follow-up. I’m very sorry for the delay in our response and for the frustration this experience has caused. I completely understand your concerns and appreciate you taking the time to outline them so clearly.

First, I can confirm that your membership has now been canceled. We will process a full refund of the $999 renewal charge. Once this is complete, you will receive a confirmation email with your refund receipt.

I also want to provide some context regarding the renewal. In our reply in an email thread from February 2nd, we kindly asked you to let us know prior to March if you wished to cancel, so we could prevent the automatic renewal. Since we did not hear back before your renewal date of March 17th, the membership renewed automatically. Your request came through on March 18th. That said, we completely understand your situation and are honoring your request with a full refund.

Regarding your unused tickets, your membership benefits are tied to your active membership period and are intended to be used during that time. Due to the changes in our programming, we understand this impacted your ability to fully enjoy those benefits. As a courtesy, we extended your membership through March 17th and also provided a complimentary ticket to The Little Mermaid to help make up for that experience.

We are truly sorry that we fell short in both communication and consistency during your time with us. This is not the experience we want for our members, and we sincerely regret the inconvenience and disappointment this has caused.

We truly appreciate your continued support, and it has been our pleasure to host you at Fork n’ Film. As a gesture of goodwill, we would also like to offer you an additional complimentary ticket for a future event of your choice.

Coupon Code: LEANDRAGREY

Regarding your ticket purchases, we’re happy to provide a credit for each of the tickets you purchased for the canceled shows. Below are your coupon codes, each valid for one general admission ticket. These can be applied at checkout whenever you’re ready to rebook, at no additional cost. The codes do not expire and may be used for any Fork n’ Film show of your choice.

Nightmare Before Christmas - Coupon Code: LEANDRAGREY1
The Polar Express - Coupon code: LEANDRAGREY2
The Grinch - Coupon Code: LEANDRAGREY3

If you have any additional questions in the meantime, please don’t hesitate to reach out. We’re here to help and will continue to keep you updated as your refund is completed, we appreciate your patience.

We truly look forward to hosting you again at Fork n' Film!
Have a wonderful day

Warm regards,

Esperanza

On Thu, Mar 26, 2026 at 3:02 PM Leandra G <lagrey7@gmail.com> wrote:

Hello,

I am following up on my previous email, as it has now been 6 business days and I have yet to receive a response.

Since that time, my card has been charged $999 for a membership that I explicitly stated I did not wish to continue. 

In addition, I still have not received any resolution regarding my 7 unused tickets from due to cancellations.

I also want to reiterate that this lack of communication has been an ongoing issue throughout my experience with this membership. Even when trying to secure tickets for showings, it would often take several days, sometimes over a week, to receive a response. I frequently had to follow up multiple times just to book tickets that were part of my membership. The same delays occurred when asking general questions, which created consistent frustration.

At this point, I need immediate attention to this matter. Please provide:

1. Confirmation that my membership has been canceled

2. A full refund of the $999 membership charge

3. A clear resolution regarding my 7 unused tickets

This situation requires urgent resolution, and I would appreciate a prompt response.

Thank you,

Leandra

Sent from my Galaxy

Hello,Sent from my Galaxy

-------- Original message --------

From: lagrey7 <lagrey7@gmail.com>

Date: 3/18/26 4:55 PM (GMT-05:00)

To: Members ForknFilm <members@forknfilm.com>

Subject: Membership and Tickets

Hello,

I hope you are doing well.

I am writing to confirm the availability of tickets that I was unable to use due to canceled showings. Below is a breakdown of the affected tickets:

• October 11th – Hocus Pocus: 1 complimentary ticket and 1 purchased ticket
• October 24th – The Nightmare Before Christmas: 1 complimentary ticket and 1 purchased ticket
• November 30th – Polar Express: 1 complimentary ticket and 1 purchased ticket
• December 14th – The Grinch: 1 purchased ticket

In total, this accounts for 6 tickets that I was unable to use due to cancellations and 1 reschedule.

I also want to note that I was previously informed that these tickets would still be available for use toward future showings. Additionally, for The Grinch on December 14th, I personally confirmed when I reached out to cancel or reschedule that the purchased ticket could be applied to a future film.

While I understand that there have been pauses and location changes in an effort to improve the overall experience, these disruptions have had a significant impact. Several of these events involved friends traveling from out of town to attend with me. In particular, the Hocus Pocus showing was canceled just two days before the event, which left us in a difficult position after plans had already been made.

With that said, I was told that my 7 unused tickets be honored and reserved for future film showings of my choice.

At this time, I do not wish to continue my membership moving forward. Please confirm that my membership will not renew, along with confirmation regarding the status and use of my outstanding tickets.

Thank you for your time and understanding. I look forward to your response.

Best,
Leandra

Sent from my Galaxy

-------- Original message --------From: lagrey7 <lagrey7@gmail.com> Date: 3/18/26  4:55 PM  (GMT-05:00) To: Members ForknFilm <members@forknfilm.com> Subject: Membership and Tickets Hello,
I hope you are doing well.
I am writing to confirm the availability of tickets that I was unable to use due to canceled showings. Below is a breakdown of the affected tickets:

October 11th – Hocus Pocus: 1 complimentary ticket and 1 purchased ticket
October 24th – The Nightmare Before Christmas: 1 complimentary ticket and 1 purchased ticket
November 30th – Polar Express: 1 complimentary ticket and 1 purchased ticket
December 14th – The Grinch: 1 purchased ticket

In total, this accounts for 6 tickets that I was unable to use due to cancellations and 1 reschedule.
I also want to note that I was previously informed that these tickets would still be available for use toward future showings. Additionally, for The Grinch on December 14th, I personally confirmed when I reached out to cancel or reschedule that the purchased ticket could be applied to a future film.
While I understand that there have been pauses and location changes in an effort to improve the overall experience, these disruptions have had a significant impact. Several of these events involved friends traveling from out of town to attend with me. In particular, the Hocus Pocus showing was canceled just two days before the event, which left us in a difficult position after plans had already been made.
With that said, I was told that my 7 unused tickets be honored and reserved for future film showings of my choice.
At this time, I do not wish to continue my membership moving forward. Please confirm that my membership will not renew, along with confirmation regarding the status and use of my outstanding tickets.
Thank you for your time and understanding. I look forward to your response.
Best,
LeandraSent from my Ga

Hi Leandra,

Thank you so much for reaching out and for your continued patience. I completely understand your concern - when you’re expecting a refund of that size, every day counts, and I sincerely apologize for the delay and the silence on our end.

As we are a very small team, we are currently processing these refunds manually one by one. This is taking us quite a bit longer than we’d like, and we truly regret that we haven't met the standard five-day turnaround you’re used to.

Please rest assured that your refund is in our queue, and I am personally keeping a close eye on it. I promise to send you a confirmation email the very moment it is processed on our side.

Thank you again for bearing with us as we work through this!

Warm regards,

Sam

Customer Support

On Mon, Apr 13, 2026 at 12:18 PM Leandra G <lagrey7@gmail.com> wrote:

Hello,

Thank you for your response.

I am following up regarding the status of my refund. It is now April 13th, and while I was informed on March 31st that the $999 refund would be processed and that I would receive a confirmation email, I have yet to receive either.

Most businesses process refunds within five business days, and it has now been nearly two weeks since your confirmation. Could you please provide an immediate update on the status of this transaction?

Thank you,

Leandra 

On Tue, Mar 31, 2026, 1:04 PM Members ForknFilm <members@forknfilm.com> wrote:

Hello Leandra,

Thank you for your follow-up. I’m very sorry for the delay in our response and for the frustration this experience has caused. I completely understand your concerns and appreciate you taking the time to outline them so clearly.

First, I can confirm that your membership has now been canceled. We will process a full refund of the $999 renewal charge. Once this is complete, you will receive a confirmation email with your refund receipt.

I also want to provide some context regarding the renewal. In our reply in an email thread from February 2nd, we kindly asked you to let us know prior to March if you wished to cancel, so we could prevent the automatic renewal. Since we did not hear back before your renewal date of March 17th, the membership renewed automatically. Your request came through on March 18th. That said, we completely understand your situation and are honoring your request with a full refund.

Regarding your unused tickets, your membership benefits are tied to your active membership period and are intended to be used during that time. Due to the changes in our programming, we understand this impacted your ability to fully enjoy those benefits. As a courtesy, we extended your membership through March 17th and also provided a complimentary ticket to The Little Mermaid to help make up for that experience.

We are truly sorry that we fell short in both communication and consistency during your time with us. This is not the experience we want for our members, and we sincerely regret the inconvenience and disappointment this has caused.

We truly appreciate your continued support, and it has been our pleasure to host you at Fork n’ Film. As a gesture of goodwill, we would also like to offer you an additional complimentary ticket for a future event of your choice.

Coupon Code: LEANDRAGREY

Regarding your ticket purchases, we’re happy to provide a credit for each of the tickets you purchased for the canceled shows. Below are your coupon codes, each valid for one general admission ticket. These can be applied at checkout whenever you’re ready to rebook, at no additional cost. The codes do not expire and may be used for any Fork n’ Film show of your choice.

Nightmare Before Christmas - Coupon Code: LEANDRAGREY1
The Polar Express - Coupon code: LEANDRAGREY2
The Grinch - Coupon Code: LEANDRAGREY3

If you have any additional questions in the meantime, please don’t hesitate to reach out. We’re here to help and will continue to keep you updated as your refund is completed, we appreciate your patience.

We truly look forward to hosting you again at Fork n' Film!
Have a wonderful day

Warm regards,

Esperanza

On Thu, Mar 26, 2026 at 3:02 PM Leandra G <lagrey7@gmail.com> wrote:

Hello,

I am following up on my previous email, as it has now been 6 business days and I have yet to receive a response.

Since that time, my card has been charged $999 for a membership that I explicitly stated I did not wish to continue. 

In addition, I still have not received any resolution regarding my 7 unused tickets from due to cancellations.

I also want to reiterate that this lack of communication has been an ongoing issue throughout my experience with this membership. Even when trying to secure tickets for showings, it would often take several days, sometimes over a week, to receive a response. I frequently had to follow up multiple times just to book tickets that were part of my membership. The same delays occurred when asking general questions, which created consistent frustration.

At this point, I need immediate attention to this matter. Please provide:

1. Confirmation that my membership has been canceled

2. A full refund of the $999 membership charge

3. A clear resolution regarding my 7 unused tickets

This situation requires urgent resolution, and I would appreciate a prompt response.

Thank you,

Leandra

Sent from my Galaxy

Hello,Sent from my Galaxy

-------- Original message --------

From: lagrey7 <lagrey7@gmail.com>

Date: 3/18/26 4:55 PM (GMT-05:00)

To: Members ForknFilm <members@forknfilm.com>

Subject: Membership and Tickets

Hello,

I hope you are doing well.

I am writing to confirm the availability of tickets that I was unable to use due to canceled showings. Below is a breakdown of the affected tickets:

• October 11th – Hocus Pocus: 1 complimentary ticket and 1 purchased ticket
• October 24th – The Nightmare Before Christmas: 1 complimentary ticket and 1 purchased ticket
• November 30th – Polar Express: 1 complimentary ticket and 1 purchased ticket
• December 14th – The Grinch: 1 purchased ticket

In total, this accounts for 6 tickets that I was unable to use due to cancellations and 1 reschedule.

I also want to note that I was previously informed that these tickets would still be available for use toward future showings. Additionally, for The Grinch on December 14th, I personally confirmed when I reached out to cancel or reschedule that the purchased ticket could be applied to a future film.

While I understand that there have been pauses and location changes in an effort to improve the overall experience, these disruptions have had a significant impact. Several of these events involved friends traveling from out of town to attend with me. In particular, the Hocus Pocus showing was canceled just two days before the event, which left us in a difficult position after plans had already been made.

With that said, I was told that my 7 unused tickets be honored and reserved for future film showings of my choice.

At this time, I do not wish to continue my membership moving forward. Please confirm that my membership will not renew, along with confirmation regarding the status and use of my outstanding tickets.

Thank you for your time and understanding. I look forward to your response.

Best,
Leandra

Sent from my Galaxy

-------- Original message --------From: lagrey7 <lagrey7@gmail.com> Date: 3/18/26  4:55 PM  (GMT-05:00) To: Members ForknFilm <members@forknfilm.com> Subject: Membership and Tickets Hello,
I hope you are doing well.
I am writing to confirm the availability of tickets that I was unable to use due to canceled showings. Below is a breakdown of the affected tickets:

October 11th – Hocus Pocus: 1 complimentary ticket and 1 purchased ticket
October 24th – The Nightmare Before Christmas: 1 complimentary ticket and 1 purchased ticket
November 30th – Polar Express: 1 complimentary ticket and 1 purchased ticket
December 14th – The Grinch: 1 purchased ticket

In total, this accounts for 6 tickets that I was unable to use due to cancellations and 1 reschedule.
I also want to note that I was previously informed that these tickets would still be available for use toward future showings. Additionally, for The Grinch on December 14th, I personally confirmed when I reached out to cancel or reschedule that the purchased ticket could be applied to a future film.
While I understand that there have been pauses and location changes in an effort to improve the overall experience, these disruptions have had a significant impact. Several of these events involved friends traveling from out of town to attend with me. In particular, the Hocus Pocus showing was canceled just two days before the event, which left us in a difficult position after plans had already been made.
With that said, I was told that my 7 unused tickets be honored and reserved for future film showings of my choice.
At this time, I do not wish to continue my membership moving forward. Please confirm that my membership will not renew, along with confirmation regarding the status and use of my outstanding tickets.
Thank you for your time and understanding. I look forward to your response.
Best,
LeandraSent from my Ga

Hi Leandra,

Thank you so much for reaching out and for your continued patience. I completely understand your concern - when you’re expecting a refund of that size, every day counts, and I sincerely apologize for the delay and the silence on our end.

As we are a very small team, we are currently processing these refunds manually one by one. This is taking us quite a bit longer than we’d like, and we truly regret that we haven't met the standard five-day turnaround you’re used to.

Please rest assured that your refund is in our queue, and I am personally keeping a close eye on it. I promise to send you a confirmation email the very moment it is processed on our side.

Thank you again for bearing with us as we work through this!

Warm regards,

Sam

Customer Support

On Mon, Apr 13, 2026 at 12:18 PM Leandra G <lagrey7@gmail.com> wrote:

Hello,

Thank you for your response.

I am following up regarding the status of my refund. It is now April 13th, and while I was informed on March 31st that the $999 refund would be processed and that I would receive a confirmation email, I have yet to receive either.

Most businesses process refunds within five business days, and it has now been nearly two weeks since your confirmation. Could you please provide an immediate update on the status of this transaction?

Thank you,

Leandra 

On Tue, Mar 31, 2026, 1:04 PM Members ForknFilm <members@forknfilm.com> wrote:

Hello Leandra,

Thank you for your follow-up. I’m very sorry for the delay in our response and for the frustration this experience has caused. I completely understand your concerns and appreciate you taking the time to outline them so clearly.

First, I can confirm that your membership has now been canceled. We will process a full refund of the $999 renewal charge. Once this is complete, you will receive a confirmation email with your refund receipt.

I also want to provide some context regarding the renewal. In our reply in an email thread from February 2nd, we kindly asked you to let us know prior to March if you wished to cancel, so we could prevent the automatic renewal. Since we did not hear back before your renewal date of March 17th, the membership renewed automatically. Your request came through on March 18th. That said, we completely understand your situation and are honoring your request with a full refund.

Regarding your unused tickets, your membership benefits are tied to your active membership period and are intended to be used during that time. Due to the changes in our programming, we understand this impacted your ability to fully enjoy those benefits. As a courtesy, we extended your membership through March 17th and also provided a complimentary ticket to The Little Mermaid to help make up for that experience.

We are truly sorry that we fell short in both communication and consistency during your time with us. This is not the experience we want for our members, and we sincerely regret the inconvenience and disappointment this has caused.

We truly appreciate your continued support, and it has been our pleasure to host you at Fork n’ Film. As a gesture of goodwill, we would also like to offer you an additional complimentary ticket for a future event of your choice.

Coupon Code: LEANDRAGREY

Regarding your ticket purchases, we’re happy to provide a credit for each of the tickets you purchased for the canceled shows. Below are your coupon codes, each valid for one general admission ticket. These can be applied at checkout whenever you’re ready to rebook, at no additional cost. The codes do not expire and may be used for any Fork n’ Film show of your choice.

Nightmare Before Christmas - Coupon Code: LEANDRAGREY1
The Polar Express - Coupon code: LEANDRAGREY2
The Grinch - Coupon Code: LEANDRAGREY3

If you have any additional questions in the meantime, please don’t hesitate to reach out. We’re here to help and will continue to keep you updated as your refund is completed, we appreciate your patience.

We truly look forward to hosting you again at Fork n' Film!
Have a wonderful day

Warm regards,

Esperanza

On Thu, Mar 26, 2026 at 3:02 PM Leandra G <lagrey7@gmail.com> wrote:

Hello,

I am following up on my previous email, as it has now been 6 business days and I have yet to receive a response.

Since that time, my card has been charged $999 for a membership that I explicitly stated I did not wish to continue. 

In addition, I still have not received any resolution regarding my 7 unused tickets from due to cancellations.

I also want to reiterate that this lack of communication has been an ongoing issue throughout my experience with this membership. Even when trying to secure tickets for showings, it would often take several days, sometimes over a week, to receive a response. I frequently had to follow up multiple times just to book tickets that were part of my membership. The same delays occurred when asking general questions, which created consistent frustration.

At this point, I need immediate attention to this matter. Please provide:

1. Confirmation that my membership has been canceled

2. A full refund of the $999 membership charge

3. A clear resolution regarding my 7 unused tickets

This situation requires urgent resolution, and I would appreciate a prompt response.

Thank you,

Leandra

Sent from my Galaxy

Hello,Sent from my Galaxy

-------- Original message --------

From: lagrey7 <lagrey7@gmail.com>

Date: 3/18/26 4:55 PM (GMT-05:00)

To: Members ForknFilm <members@forknfilm.com>

Subject: Membership and Tickets

Hello,

I hope you are doing well.

I am writing to confirm the availability of tickets that I was unable to use due to canceled showings. Below is a breakdown of the affected tickets:

• October 11th – Hocus Pocus: 1 complimentary ticket and 1 purchased ticket
• October 24th – The Nightmare Before Christmas: 1 complimentary ticket and 1 purchased ticket
• November 30th – Polar Express: 1 complimentary ticket and 1 purchased ticket
• December 14th – The Grinch: 1 purchased ticket

In total, this accounts for 6 tickets that I was unable to use due to cancellations and 1 reschedule.

I also want to note that I was previously informed that these tickets would still be available for use toward future showings. Additionally, for The Grinch on December 14th, I personally confirmed when I reached out to cancel or reschedule that the purchased ticket could be applied to a future film.

While I understand that there have been pauses and location changes in an effort to improve the overall experience, these disruptions have had a significant impact. Several of these events involved friends traveling from out of town to attend with me. In particular, the Hocus Pocus showing was canceled just two days before the event, which left us in a difficult position after plans had already been made.

With that said, I was told that my 7 unused tickets be honored and reserved for future film showings of my choice.

At this time, I do not wish to continue my membership moving forward. Please confirm that my membership will not renew, along with confirmation regarding the status and use of my outstanding tickets.

Thank you for your time and understanding. I look forward to your response.

Best,
Leandra

Sent from my Galaxy

-------- Original message --------From: lagrey7 <lagrey7@gmail.com> Date: 3/18/26  4:55 PM  (GMT-05:00) To: Members ForknFilm <members@forknfilm.com> Subject: Membership and Tickets Hello,
I hope you are doing well.
I am writing to confirm the availability of tickets that I was unable to use due to canceled showings. Below is a breakdown of the affected tickets:

October 11th – Hocus Pocus: 1 complimentary ticket and 1 purchased ticket
October 24th – The Nightmare Before Christmas: 1 complimentary ticket and 1 purchased ticket
November 30th – Polar Express: 1 complimentary ticket and 1 purchased ticket
December 14th – The Grinch: 1 purchased ticket

In total, this accounts for 6 tickets that I was unable to use due to cancellations and 1 reschedule.
I also want to note that I was previously informed that these tickets would still be available for use toward future showings. Additionally, for The Grinch on December 14th, I personally confirmed when I reached out to cancel or reschedule that the purchased ticket could be applied to a future film.
While I understand that there have been pauses and location changes in an effort to improve the overall experience, these disruptions have had a significant impact. Several of these events involved friends traveling from out of town to attend with me. In particular, the Hocus Pocus showing was canceled just two days before the event, which left us in a difficult position after plans had already been made.
With that said, I was told that my 7 unused tickets be honored and reserved for future film showings of my choice.
At this time, I do not wish to continue my membership moving forward. Please confirm that my membership will not renew, along with confirmation regarding the status and use of my outstanding tickets.
Thank you for your time and understanding. I look forward to your response.
Best,
LeandraSent from my Ga

Hi Leandra,

Thank you so much for reaching out and for your continued patience. I completely understand your concern - when you’re expecting a refund of that size, every day counts, and I sincerely apologize for the delay and the silence on our end.

As we are a very small team, we are currently processing these refunds manually one by one. This is taking us quite a bit longer than we’d like, and we truly regret that we haven't met the standard five-day turnaround you’re used to.

Please rest assured that your refund is in our queue, and I am personally keeping a close eye on it. I promise to send you a confirmation email the very moment it is processed on our side.

Thank you again for bearing with us as we work through this!

Warm regards,

Sam

Customer Support

On Mon, Apr 13, 2026 at 12:18 PM Leandra G <lagrey7@gmail.com> wrote:

Hello,

Thank you for your response.

I am following up regarding the status of my refund. It is now April 13th, and while I was informed on March 31st that the $999 refund would be processed and that I would receive a confirmation email, I have yet to receive either.

Most businesses process refunds within five business days, and it has now been nearly two weeks since your confirmation. Could you please provide an immediate update on the status of this transaction?

Thank you,

Leandra 

On Tue, Mar 31, 2026, 1:04 PM Members ForknFilm <members@forknfilm.com> wrote:

Hello Leandra,

Thank you for your follow-up. I’m very sorry for the delay in our response and for the frustration this experience has caused. I completely understand your concerns and appreciate you taking the time to outline them so clearly.

First, I can confirm that your membership has now been canceled. We will process a full refund of the $999 renewal charge. Once this is complete, you will receive a confirmation email with your refund receipt.

I also want to provide some context regarding the renewal. In our reply in an email thread from February 2nd, we kindly asked you to let us know prior to March if you wished to cancel, so we could prevent the automatic renewal. Since we did not hear back before your renewal date of March 17th, the membership renewed automatically. Your request came through on March 18th. That said, we completely understand your situation and are honoring your request with a full refund.

Regarding your unused tickets, your membership benefits are tied to your active membership period and are intended to be used during that time. Due to the changes in our programming, we understand this impacted your ability to fully enjoy those benefits. As a courtesy, we extended your membership through March 17th and also provided a complimentary ticket to The Little Mermaid to help make up for that experience.

We are truly sorry that we fell short in both communication and consistency during your time with us. This is not the experience we want for our members, and we sincerely regret the inconvenience and disappointment this has caused.

We truly appreciate your continued support, and it has been our pleasure to host you at Fork n’ Film. As a gesture of goodwill, we would also like to offer you an additional complimentary ticket for a future event of your choice.

Coupon Code: LEANDRAGREY

Regarding your ticket purchases, we’re happy to provide a credit for each of the tickets you purchased for the canceled shows. Below are your coupon codes, each valid for one general admission ticket. These can be applied at checkout whenever you’re ready to rebook, at no additional cost. The codes do not expire and may be used for any Fork n’ Film show of your choice.

Nightmare Before Christmas - Coupon Code: LEANDRAGREY1
The Polar Express - Coupon code: LEANDRAGREY2
The Grinch - Coupon Code: LEANDRAGREY3

If you have any additional questions in the meantime, please don’t hesitate to reach out. We’re here to help and will continue to keep you updated as your refund is completed, we appreciate your patience.

We truly look forward to hosting you again at Fork n' Film!
Have a wonderful day

Warm regards,

Esperanza

On Thu, Mar 26, 2026 at 3:02 PM Leandra G <lagrey7@gmail.com> wrote:

Hello,

I am following up on my previous email, as it has now been 6 business days and I have yet to receive a response.

Since that time, my card has been charged $999 for a membership that I explicitly stated I did not wish to continue. 

In addition, I still have not received any resolution regarding my 7 unused tickets from due to cancellations.

I also want to reiterate that this lack of communication has been an ongoing issue throughout my experience with this membership. Even when trying to secure tickets for showings, it would often take several days, sometimes over a week, to receive a response. I frequently had to follow up multiple times just to book tickets that were part of my membership. The same delays occurred when asking general questions, which created consistent frustration.

At this point, I need immediate attention to this matter. Please provide:

1. Confirmation that my membership has been canceled

2. A full refund of the $999 membership charge

3. A clear resolution regarding my 7 unused tickets

This situation requires urgent resolution, and I would appreciate a prompt response.

Thank you,

Leandra

Sent from my Galaxy

Hello,Sent from my Galaxy

-------- Original message --------

From: lagrey7 <lagrey7@gmail.com>

Date: 3/18/26 4:55 PM (GMT-05:00)

To: Members ForknFilm <members@forknfilm.com>

Subject: Membership and Tickets

Hello,

I hope you are doing well.

I am writing to confirm the availability of tickets that I was unable to use due to canceled showings. Below is a breakdown of the affected tickets:

• October 11th – Hocus Pocus: 1 complimentary ticket and 1 purchased ticket
• October 24th – The Nightmare Before Christmas: 1 complimentary ticket and 1 purchased ticket
• November 30th – Polar Express: 1 complimentary ticket and 1 purchased ticket
• December 14th – The Grinch: 1 purchased ticket

In total, this accounts for 6 tickets that I was unable to use due to cancellations and 1 reschedule.

I also want to note that I was previously informed that these tickets would still be available for use toward future showings. Additionally, for The Grinch on December 14th, I personally confirmed when I reached out to cancel or reschedule that the purchased ticket could be applied to a future film.

While I understand that there have been pauses and location changes in an effort to improve the overall experience, these disruptions have had a significant impact. Several of these events involved friends traveling from out of town to attend with me. In particular, the Hocus Pocus showing was canceled just two days before the event, which left us in a difficult position after plans had already been made.

With that said, I was told that my 7 unused tickets be honored and reserved for future film showings of my choice.

At this time, I do not wish to continue my membership moving forward. Please confirm that my membership will not renew, along with confirmation regarding the status and use of my outstanding tickets.

Thank you for your time and understanding. I look forward to your response.

Best,
Leandra

Sent from my Galaxy

-------- Original message --------From: lagrey7 <lagrey7@gmail.com> Date: 3/18/26  4:55 PM  (GMT-05:00) To: Members ForknFilm <members@forknfilm.com> Subject: Membership and Tickets Hello,
I hope you are doing well.
I am writing to confirm the availability of tickets that I was unable to use due to canceled showings. Below is a breakdown of the affected tickets:

October 11th – Hocus Pocus: 1 complimentary ticket and 1 purchased ticket
October 24th – The Nightmare Before Christmas: 1 complimentary ticket and 1 purchased ticket
November 30th – Polar Express: 1 complimentary ticket and 1 purchased ticket
December 14th – The Grinch: 1 purchased ticket

In total, this accounts for 6 tickets that I was unable to use due to cancellations and 1 reschedule.
I also want to note that I was previously informed that these tickets would still be available for use toward future showings. Additionally, for The Grinch on December 14th, I personally confirmed when I reached out to cancel or reschedule that the purchased ticket could be applied to a future film.
While I understand that there have been pauses and location changes in an effort to improve the overall experience, these disruptions have had a significant impact. Several of these events involved friends traveling from out of town to attend with me. In particular, the Hocus Pocus showing was canceled just two days before the event, which left us in a difficult position after plans had already been made.
With that said, I was told that my 7 unused tickets be honored and reserved for future film showings of my choice.
At this time, I do not wish to continue my membership moving forward. Please confirm that my membership will not renew, along with confirmation regarding the status and use of my outstanding tickets.
Thank you for your time and understanding. I look forward to your response.
Best,
LeandraSent from my Ga

Hi Leandra,

Thank you so much for reaching out and for your continued patience. I completely understand your concern - when you’re expecting a refund of that size, every day counts, and I sincerely apologize for the delay and the silence on our end.

As we are a very small team, we are currently processing these refunds manually one by one. This is taking us quite a bit longer than we’d like, and we truly regret that we haven't met the standard five-day turnaround you’re used to.

Please rest assured that your refund is in our queue, and I am personally keeping a close eye on it. I promise to send you a confirmation email the very moment it is processed on our side.

Thank you again for bearing with us as we work through this!

Warm regards,

Sam

Customer Support

On Mon, Apr 13, 2026 at 12:18 PM Leandra G <lagrey7@gmail.com> wrote:

Hello,

Thank you for your response.

I am following up regarding the status of my refund. It is now April 13th, and while I was informed on March 31st that the $999 refund would be processed and that I would receive a confirmation email, I have yet to receive either.

Most businesses process refunds within five business days, and it has now been nearly two weeks since your confirmation. Could you please provide an immediate update on the status of this transaction?

Thank you,

Leandra 

On Tue, Mar 31, 2026, 1:04 PM Members ForknFilm <members@forknfilm.com> wrote:

Hello Leandra,

Thank you for your follow-up. I’m very sorry for the delay in our response and for the frustration this experience has caused. I completely understand your concerns and appreciate you taking the time to outline them so clearly.

First, I can confirm that your membership has now been canceled. We will process a full refund of the $999 renewal charge. Once this is complete, you will receive a confirmation email with your refund receipt.

I also want to provide some context regarding the renewal. In our reply in an email thread from February 2nd, we kindly asked you to let us know prior to March if you wished to cancel, so we could prevent the automatic renewal. Since we did not hear back before your renewal date of March 17th, the membership renewed automatically. Your request came through on March 18th. That said, we completely understand your situation and are honoring your request with a full refund.

Regarding your unused tickets, your membership benefits are tied to your active membership period and are intended to be used during that time. Due to the changes in our programming, we understand this impacted your ability to fully enjoy those benefits. As a courtesy, we extended your membership through March 17th and also provided a complimentary ticket to The Little Mermaid to help make up for that experience.

We are truly sorry that we fell short in both communication and consistency during your time with us. This is not the experience we want for our members, and we sincerely regret the inconvenience and disappointment this has caused.

We truly appreciate your continued support, and it has been our pleasure to host you at Fork n’ Film. As a gesture of goodwill, we would also like to offer you an additional complimentary ticket for a future event of your choice.

Coupon Code: LEANDRAGREY

Regarding your ticket purchases, we’re happy to provide a credit for each of the tickets you purchased for the canceled shows. Below are your coupon codes, each valid for one general admission ticket. These can be applied at checkout whenever you’re ready to rebook, at no additional cost. The codes do not expire and may be used for any Fork n’ Film show of your choice.

Nightmare Before Christmas - Coupon Code: LEANDRAGREY1
The Polar Express - Coupon code: LEANDRAGREY2
The Grinch - Coupon Code: LEANDRAGREY3

If you have any additional questions in the meantime, please don’t hesitate to reach out. We’re here to help and will continue to keep you updated as your refund is completed, we appreciate your patience.

We truly look forward to hosting you again at Fork n' Film!
Have a wonderful day

Warm regards,

Esperanza

On Thu, Mar 26, 2026 at 3:02 PM Leandra G <lagrey7@gmail.com> wrote:

Hello,

I am following up on my previous email, as it has now been 6 business days and I have yet to receive a response.

Since that time, my card has been charged $999 for a membership that I explicitly stated I did not wish to continue. 

In addition, I still have not received any resolution regarding my 7 unused tickets from due to cancellations.

I also want to reiterate that this lack of communication has been an ongoing issue throughout my experience with this membership. Even when trying to secure tickets for showings, it would often take several days, sometimes over a week, to receive a response. I frequently had to follow up multiple times just to book tickets that were part of my membership. The same delays occurred when asking general questions, which created consistent frustration.

At this point, I need immediate attention to this matter. Please provide:

1. Confirmation that my membership has been canceled

2. A full refund of the $999 membership charge

3. A clear resolution regarding my 7 unused tickets

This situation requires urgent resolution, and I would appreciate a prompt response.

Thank you,

Leandra

Sent from my Galaxy

Hello,Sent from my Galaxy

-------- Original message --------

From: lagrey7 <lagrey7@gmail.com>

Date: 3/18/26 4:55 PM (GMT-05:00)

To: Members ForknFilm <members@forknfilm.com>

Subject: Membership and Tickets

Hello,

I hope you are doing well.

I am writing to confirm the availability of tickets that I was unable to use due to canceled showings. Below is a breakdown of the affected tickets:

• October 11th – Hocus Pocus: 1 complimentary ticket and 1 purchased ticket
• October 24th – The Nightmare Before Christmas: 1 complimentary ticket and 1 purchased ticket
• November 30th – Polar Express: 1 complimentary ticket and 1 purchased ticket
• December 14th – The Grinch: 1 purchased ticket

In total, this accounts for 6 tickets that I was unable to use due to cancellations and 1 reschedule.

I also want to note that I was previously informed that these tickets would still be available for use toward future showings. Additionally, for The Grinch on December 14th, I personally confirmed when I reached out to cancel or reschedule that the purchased ticket could be applied to a future film.

While I understand that there have been pauses and location changes in an effort to improve the overall experience, these disruptions have had a significant impact. Several of these events involved friends traveling from out of town to attend with me. In particular, the Hocus Pocus showing was canceled just two days before the event, which left us in a difficult position after plans had already been made.

With that said, I was told that my 7 unused tickets be honored and reserved for future film showings of my choice.

At this time, I do not wish to continue my membership moving forward. Please confirm that my membership will not renew, along with confirmation regarding the status and use of my outstanding tickets.

Thank you for your time and understanding. I look forward to your response.

Best,
Leandra

Sent from my Galaxy

-------- Original message --------From: lagrey7 <lagrey7@gmail.com> Date: 3/18/26  4:55 PM  (GMT-05:00) To: Members ForknFilm <members@forknfilm.com> Subject: Membership and Tickets Hello,
I hope you are doing well.
I am writing to confirm the availability of tickets that I was unable to use due to canceled showings. Below is a breakdown of the affected tickets:

October 11th – Hocus Pocus: 1 complimentary ticket and 1 purchased ticket
October 24th – The Nightmare Before Christmas: 1 complimentary ticket and 1 purchased ticket
November 30th – Polar Express: 1 complimentary ticket and 1 purchased ticket
December 14th – The Grinch: 1 purchased ticket

In total, this accounts for 6 tickets that I was unable to use due to cancellations and 1 reschedule.
I also want to note that I was previously informed that these tickets would still be available for use toward future showings. Additionally, for The Grinch on December 14th, I personally confirmed when I reached out to cancel or reschedule that the purchased ticket could be applied to a future film.
While I understand that there have been pauses and location changes in an effort to improve the overall experience, these disruptions have had a significant impact. Several of these events involved friends traveling from out of town to attend with me. In particular, the Hocus Pocus showing was canceled just two days before the event, which left us in a difficult position after plans had already been made.
With that said, I was told that my 7 unused tickets be honored and reserved for future film showings of my choice.
At this time, I do not wish to continue my membership moving forward. Please confirm that my membership will not renew, along with confirmation regarding the status and use of my outstanding tickets.
Thank you for your time and understanding. I look forward to your response.
Best,
LeandraSent from my Ga

Hi Leandra,

Thank you so much for reaching out and for your continued patience. I completely understand your concern - when you’re expecting a refund of that size, every day counts, and I sincerely apologize for the delay and the silence on our end.

As we are a very small team, we are currently processing these refunds manually one by one. This is taking us quite a bit longer than we’d like, and we truly regret that we haven't met the standard five-day turnaround you’re used to.

Please rest assured that your refund is in our queue, and I am personally keeping a close eye on it. I promise to send you a confirmation email the very moment it is processed on our side.

Thank you again for bearing with us as we work through this!

Warm regards,

Sam

Customer Support

On Mon, Apr 13, 2026 at 12:18 PM Leandra G <lagrey7@gmail.com> wrote:

Hello,

Thank you for your response.

I am following up regarding the status of my refund. It is now April 13th, and while I was informed on March 31st that the $999 refund would be processed and that I would receive a confirmation email, I have yet to receive either.

Most businesses process refunds within five business days, and it has now been nearly two weeks since your confirmation. Could you please provide an immediate update on the status of this transaction?

Thank you,

Leandra 

On Tue, Mar 31, 2026, 1:04 PM Members ForknFilm <members@forknfilm.com> wrote:

Hello Leandra,

Thank you for your follow-up. I’m very sorry for the delay in our response and for the frustration this experience has caused. I completely understand your concerns and appreciate you taking the time to outline them so clearly.

First, I can confirm that your membership has now been canceled. We will process a full refund of the $999 renewal charge. Once this is complete, you will receive a confirmation email with your refund receipt.

I also want to provide some context regarding the renewal. In our reply in an email thread from February 2nd, we kindly asked you to let us know prior to March if you wished to cancel, so we could prevent the automatic renewal. Since we did not hear back before your renewal date of March 17th, the membership renewed automatically. Your request came through on March 18th. That said, we completely understand your situation and are honoring your request with a full refund.

Regarding your unused tickets, your membership benefits are tied to your active membership period and are intended to be used during that time. Due to the changes in our programming, we understand this impacted your ability to fully enjoy those benefits. As a courtesy, we extended your membership through March 17th and also provided a complimentary ticket to The Little Mermaid to help make up for that experience.

We are truly sorry that we fell short in both communication and consistency during your time with us. This is not the experience we want for our members, and we sincerely regret the inconvenience and disappointment this has caused.

We truly appreciate your continued support, and it has been our pleasure to host you at Fork n’ Film. As a gesture of goodwill, we would also like to offer you an additional complimentary ticket for a future event of your choice.

Coupon Code: LEANDRAGREY

Regarding your ticket purchases, we’re happy to provide a credit for each of the tickets you purchased for the canceled shows. Below are your coupon codes, each valid for one general admission ticket. These can be applied at checkout whenever you’re ready to rebook, at no additional cost. The codes do not expire and may be used for any Fork n’ Film show of your choice.

Nightmare Before Christmas - Coupon Code: LEANDRAGREY1
The Polar Express - Coupon code: LEANDRAGREY2
The Grinch - Coupon Code: LEANDRAGREY3

If you have any additional questions in the meantime, please don’t hesitate to reach out. We’re here to help and will continue to keep you updated as your refund is completed, we appreciate your patience.

We truly look forward to hosting you again at Fork n' Film!
Have a wonderful day

Warm regards,

Esperanza

On Thu, Mar 26, 2026 at 3:02 PM Leandra G <lagrey7@gmail.com> wrote:

Hello,

I am following up on my previous email, as it has now been 6 business days and I have yet to receive a response.

Since that time, my card has been charged $999 for a membership that I explicitly stated I did not wish to continue. 

In addition, I still have not received any resolution regarding my 7 unused tickets from due to cancellations.

I also want to reiterate that this lack of communication has been an ongoing issue throughout my experience with this membership. Even when trying to secure tickets for showings, it would often take several days, sometimes over a week, to receive a response. I frequently had to follow up multiple times just to book tickets that were part of my membership. The same delays occurred when asking general questions, which created consistent frustration.

At this point, I need immediate attention to this matter. Please provide:

1. Confirmation that my membership has been canceled

2. A full refund of the $999 membership charge

3. A clear resolution regarding my 7 unused tickets

This situation requires urgent resolution, and I would appreciate a prompt response.

Thank you,

Leandra

Sent from my Galaxy

Hello,Sent from my Galaxy

-------- Original message --------

From: lagrey7 <lagrey7@gmail.com>

Date: 3/18/26 4:55 PM (GMT-05:00)

To: Members ForknFilm <members@forknfilm.com>

Subject: Membership and Tickets

Hello,

I hope you are doing well.

I am writing to confirm the availability of tickets that I was unable to use due to canceled showings. Below is a breakdown of the affected tickets:

• October 11th – Hocus Pocus: 1 complimentary ticket and 1 purchased ticket
• October 24th – The Nightmare Before Christmas: 1 complimentary ticket and 1 purchased ticket
• November 30th – Polar Express: 1 complimentary ticket and 1 purchased ticket
• December 14th – The Grinch: 1 purchased ticket

In total, this accounts for 6 tickets that I was unable to use due to cancellations and 1 reschedule.

I also want to note that I was previously informed that these tickets would still be available for use toward future showings. Additionally, for The Grinch on December 14th, I personally confirmed when I reached out to cancel or reschedule that the purchased ticket could be applied to a future film.

While I understand that there have been pauses and location changes in an effort to improve the overall experience, these disruptions have had a significant impact. Several of these events involved friends traveling from out of town to attend with me. In particular, the Hocus Pocus showing was canceled just two days before the event, which left us in a difficult position after plans had already been made.

With that said, I was told that my 7 unused tickets be honored and reserved for future film showings of my choice.

At this time, I do not wish to continue my membership moving forward. Please confirm that my membership will not renew, along with confirmation regarding the status and use of my outstanding tickets.

Thank you for your time and understanding. I look forward to your response.

Best,
Leandra

Sent from my Galaxy

-------- Original message --------From: lagrey7 <lagrey7@gmail.com> Date: 3/18/26  4:55 PM  (GMT-05:00) To: Members ForknFilm <members@forknfilm.com> Subject: Membership and Tickets Hello,
I hope you are doing well.
I am writing to confirm the availability of tickets that I was unable to use due to canceled showings. Below is a breakdown of the affected tickets:

October 11th – Hocus Pocus: 1 complimentary ticket and 1 purchased ticket
October 24th – The Nightmare Before Christmas: 1 complimentary ticket and 1 purchased ticket
November 30th – Polar Express: 1 complimentary ticket and 1 purchased ticket
December 14th – The Grinch: 1 purchased ticket

In total, this accounts for 6 tickets that I was unable to use due to cancellations and 1 reschedule.
I also want to note that I was previously informed that these tickets would still be available for use toward future showings. Additionally, for The Grinch on December 14th, I personally confirmed when I reached out to cancel or reschedule that the purchased ticket could be applied to a future film.
While I understand that there have been pauses and location changes in an effort to improve the overall experience, these disruptions have had a significant impact. Several of these events involved friends traveling from out of town to attend with me. In particular, the Hocus Pocus showing was canceled just two days before the event, which left us in a difficult position after plans had already been made.
With that said, I was told that my 7 unused tickets be honored and reserved for future film showings of my choice.
At this time, I do not wish to continue my membership moving forward. Please confirm that my membership will not renew, along with confirmation regarding the status and use of my outstanding tickets.
Thank you for your time and understanding. I look forward to your response.
Best,
LeandraSent from my Ga

Hi Leandra,

Thank you so much for reaching out and for your continued patience. I completely understand your concern - when you’re expecting a refund of that size, every day counts, and I sincerely apologize for the delay and the silence on our end.

As we are a very small team, we are currently processing these refunds manually one by one. This is taking us quite a bit longer than we’d like, and we truly regret that we haven't met the standard five-day turnaround you’re used to.

Please rest assured that your refund is in our queue, and I am personally keeping a close eye on it. I promise to send you a confirmation email the very moment it is processed on our side.

Thank you again for bearing with us as we work through this!

Warm regards,

Sam

Customer Support

On Mon, Apr 13, 2026 at 12:18 PM Leandra G <lagrey7@gmail.com> wrote:

Hello,

Thank you for your response.

I am following up regarding the status of my refund. It is now April 13th, and while I was informed on March 31st that the $999 refund would be processed and that I would receive a confirmation email, I have yet to receive either.

Most businesses process refunds within five business days, and it has now been nearly two weeks since your confirmation. Could you please provide an immediate update on the status of this transaction?

Thank you,

Leandra 

On Tue, Mar 31, 2026, 1:04 PM Members ForknFilm <members@forknfilm.com> wrote:

Hello Leandra,

Thank you for your follow-up. I’m very sorry for the delay in our response and for the frustration this experience has caused. I completely understand your concerns and appreciate you taking the time to outline them so clearly.

First, I can confirm that your membership has now been canceled. We will process a full refund of the $999 renewal charge. Once this is complete, you will receive a confirmation email with your refund receipt.

I also want to provide some context regarding the renewal. In our reply in an email thread from February 2nd, we kindly asked you to let us know prior to March if you wished to cancel, so we could prevent the automatic renewal. Since we did not hear back before your renewal date of March 17th, the membership renewed automatically. Your request came through on March 18th. That said, we completely understand your situation and are honoring your request with a full refund.

Regarding your unused tickets, your membership benefits are tied to your active membership period and are intended to be used during that time. Due to the changes in our programming, we understand this impacted your ability to fully enjoy those benefits. As a courtesy, we extended your membership through March 17th and also provided a complimentary ticket to The Little Mermaid to help make up for that experience.

We are truly sorry that we fell short in both communication and consistency during your time with us. This is not the experience we want for our members, and we sincerely regret the inconvenience and disappointment this has caused.

We truly appreciate your continued support, and it has been our pleasure to host you at Fork n’ Film. As a gesture of goodwill, we would also like to offer you an additional complimentary ticket for a future event of your choice.

Coupon Code: LEANDRAGREY

Regarding your ticket purchases, we’re happy to provide a credit for each of the tickets you purchased for the canceled shows. Below are your coupon codes, each valid for one general admission ticket. These can be applied at checkout whenever you’re ready to rebook, at no additional cost. The codes do not expire and may be used for any Fork n’ Film show of your choice.

Nightmare Before Christmas - Coupon Code: LEANDRAGREY1
The Polar Express - Coupon code: LEANDRAGREY2
The Grinch - Coupon Code: LEANDRAGREY3

If you have any additional questions in the meantime, please don’t hesitate to reach out. We’re here to help and will continue to keep you updated as your refund is completed, we appreciate your patience.

We truly look forward to hosting you again at Fork n' Film!
Have a wonderful day

Warm regards,

Esperanza

On Thu, Mar 26, 2026 at 3:02 PM Leandra G <lagrey7@gmail.com> wrote:

Hello,

I am following up on my previous email, as it has now been 6 business days and I have yet to receive a response.

Since that time, my card has been charged $999 for a membership that I explicitly stated I did not wish to continue. 

In addition, I still have not received any resolution regarding my 7 unused tickets from due to cancellations.

I also want to reiterate that this lack of communication has been an ongoing issue throughout my experience with this membership. Even when trying to secure tickets for showings, it would often take several days, sometimes over a week, to receive a response. I frequently had to follow up multiple times just to book tickets that were part of my membership. The same delays occurred when asking general questions, which created consistent frustration.

At this point, I need immediate attention to this matter. Please provide:

1. Confirmation that my membership has been canceled

2. A full refund of the $999 membership charge

3. A clear resolution regarding my 7 unused tickets

This situation requires urgent resolution, and I would appreciate a prompt response.

Thank you,

Leandra

Sent from my Galaxy

Hello,Sent from my Galaxy

-------- Original message --------

From: lagrey7 <lagrey7@gmail.com>

Date: 3/18/26 4:55 PM (GMT-05:00)

To: Members ForknFilm <members@forknfilm.com>

Subject: Membership and Tickets

Hello,

I hope you are doing well.

I am writing to confirm the availability of tickets that I was unable to use due to canceled showings. Below is a breakdown of the affected tickets:

• October 11th – Hocus Pocus: 1 complimentary ticket and 1 purchased ticket
• October 24th – The Nightmare Before Christmas: 1 complimentary ticket and 1 purchased ticket
• November 30th – Polar Express: 1 complimentary ticket and 1 purchased ticket
• December 14th – The Grinch: 1 purchased ticket

In total, this accounts for 6 tickets that I was unable to use due to cancellations and 1 reschedule.

I also want to note that I was previously informed that these tickets would still be available for use toward future showings. Additionally, for The Grinch on December 14th, I personally confirmed when I reached out to cancel or reschedule that the purchased ticket could be applied to a future film.

While I understand that there have been pauses and location changes in an effort to improve the overall experience, these disruptions have had a significant impact. Several of these events involved friends traveling from out of town to attend with me. In particular, the Hocus Pocus showing was canceled just two days before the event, which left us in a difficult position after plans had already been made.

With that said, I was told that my 7 unused tickets be honored and reserved for future film showings of my choice.

At this time, I do not wish to continue my membership moving forward. Please confirm that my membership will not renew, along with confirmation regarding the status and use of my outstanding tickets.

Thank you for your time and understanding. I look forward to your response.

Best,
Leandra

Sent from my Galaxy

-------- Original message --------From: lagrey7 <lagrey7@gmail.com> Date: 3/18/26  4:55 PM  (GMT-05:00) To: Members ForknFilm <members@forknfilm.com> Subject: Membership and Tickets Hello,
I hope you are doing well.
I am writing to confirm the availability of tickets that I was unable to use due to canceled showings. Below is a breakdown of the affected tickets:

October 11th – Hocus Pocus: 1 complimentary ticket and 1 purchased ticket
October 24th – The Nightmare Before Christmas: 1 complimentary ticket and 1 purchased ticket
November 30th – Polar Express: 1 complimentary ticket and 1 purchased ticket
December 14th – The Grinch: 1 purchased ticket

In total, this accounts for 6 tickets that I was unable to use due to cancellations and 1 reschedule.
I also want to note that I was previously informed that these tickets would still be available for use toward future showings. Additionally, for The Grinch on December 14th, I personally confirmed when I reached out to cancel or reschedule that the purchased ticket could be applied to a future film.
While I understand that there have been pauses and location changes in an effort to improve the overall experience, these disruptions have had a significant impact. Several of these events involved friends traveling from out of town to attend with me. In particular, the Hocus Pocus showing was canceled just two days before the event, which left us in a difficult position after plans had already been made.
With that said, I was told that my 7 unused tickets be honored and reserved for future film showings of my choice.
At this time, I do not wish to continue my membership moving forward. Please confirm that my membership will not renew, along with confirmation regarding the status and use of my outstanding tickets.
Thank you for your time and understanding. I look forward to your response.
Best,
LeandraSent from my Ga

Hi,

I am following up yet again regarding my outstanding refund, as I still have not received a response or any update, and I have still not received my refund.

At this point, I honestly feel as though I am being ignored. This matter has now become extremely urgent. I have tried to remain patient and understanding throughout this process, but there has been little to no communication, no explanation for the continued delay, and no timeline provided for when this will actually be resolved.

Your team confirmed over a month ago that my refund would be processed, and yet you are still holding onto $1,000 of my money with no resolution.

I want to be transparent that I am now at the point where I am seriously considering initiating a chargeback through my credit card company. I truly do not want to do that, as I understand disputes can negatively affect businesses, and I would prefer to resolve this directly with your team professionally.

However, I cannot continue waiting indefinitely without communication or action.

Please provide an immediate update regarding my refund and when I can expect the funds to be returned to my account.

Thank you,
Leandra

Sent from my Galaxy

-------- Original message --------

From: Leandra G <lagrey7@gmail.com>

Date: 4/28/26 11:49 AM (GMT-05:00)

To: Fork Film <newyork@forknfilm.com>

Cc: Members ForknFilm <members@forknfilm.com>, Esperanza Quiroz <esperanza@forknfilm.com>, Fork n' Film <info@forknfilm.com>

Subject: Re: Membership and Tickets

Hi Sam,

Thank you for the update regarding the refund process.

However, I must express my serious concern regarding the continued delay. I was first notified on March 31st that my refund would be processed, and as of today, April 28th, I still have not received the funds or a confirmation of completion.

While I understand that your small team is processing these manually, this timeframe is unreasonable for a refund of $999. Although I appreciate the promo codes provided for future events, my primary concern right now is the outstanding refund, as this delay is causing financial inconvenience.

I want to be transparent that my credit card company has advised me to initiate a chargeback given the length of time that has passed. I would prefer to avoid this route since your team has already confirmed the refund, but I need this resolved immediately.

Please process my refund as soon as possible and provide a clear update on when I can expect the transaction to be finalized.

I look forward to your prompt response.

Thank you,
Leandra

On Wed, Apr 15, 2026, 3:48 PM Fork Film <newyork@forknfilm.com> wrote:

Hi Leandra,

Thank you so much for reaching out and for your continued patience. I completely understand your concern - when you’re expecting a refund of that size, every day counts, and I sincerely apologize for the delay and the silence on our end.

As we are a very small team, we are currently processing these refunds manually one by one. This is taking us quite a bit longer than we’d like, and we truly regret that we haven't met the standard five-day turnaround you’re used to.

Please rest assured that your refund is in our queue, and I am personally keeping a close eye on it. I promise to send you a confirmation email the very moment it is processed on our side.

Thank you again for bearing with us as we work through this!

Warm regards,

Sam

Customer Support

On Mon, Apr 13, 2026 at 12:18 PM Leandra G <lagrey7@gmail.com> wrote:

Hello,

Thank you for your response.

I am following up regarding the status of my refund. It is now April 13th, and while I was informed on March 31st that the $999 refund would be processed and that I would receive a confirmation email, I have yet to receive either.

Most businesses process refunds within five business days, and it has now been nearly two weeks since your confirmation. Could you please provide an immediate update on the status of this transaction?

Thank you,

Leandra 

On Tue, Mar 31, 2026, 1:04 PM Members ForknFilm <members@forknfilm.com> wrote:

Hello Leandra,

Thank you for your follow-up. I’m very sorry for the delay in our response and for the frustration this experience has caused. I completely understand your concerns and appreciate you taking the time to outline them so clearly.

First, I can confirm that your membership has now been canceled. We will process a full refund of the $999 renewal charge. Once this is complete, you will receive a confirmation email with your refund receipt.

I also want to provide some context regarding the renewal. In our reply in an email thread from February 2nd, we kindly asked you to let us know prior to March if you wished to cancel, so we could prevent the automatic renewal. Since we did not hear back before your renewal date of March 17th, the membership renewed automatically. Your request came through on March 18th. That said, we completely understand your situation and are honoring your request with a full refund.

Regarding your unused tickets, your membership benefits are tied to your active membership period and are intended to be used during that time. Due to the changes in our programming, we understand this impacted your ability to fully enjoy those benefits. As a courtesy, we extended your membership through March 17th and also provided a complimentary ticket to The Little Mermaid to help make up for that experience.

We are truly sorry that we fell short in both communication and consistency during your time with us. This is not the experience we want for our members, and we sincerely regret the inconvenience and disappointment this has caused.

We truly appreciate your continued support, and it has been our pleasure to host you at Fork n’ Film. As a gesture of goodwill, we would also like to offer you an additional complimentary ticket for a future event of your choice.

Coupon Code: LEANDRAGREY

Regarding your ticket purchases, we’re happy to provide a credit for each of the tickets you purchased for the canceled shows. Below are your coupon codes, each valid for one general admission ticket. These can be applied at checkout whenever you’re ready to rebook, at no additional cost. The codes do not expire and may be used for any Fork n’ Film show of your choice.

Nightmare Before Christmas - Coupon Code: LEANDRAGREY1
The Polar Express - Coupon code: LEANDRAGREY2
The Grinch - Coupon Code: LEANDRAGREY3

If you have any additional questions in the meantime, please don’t hesitate to reach out. We’re here to help and will continue to keep you updated as your refund is completed, we appreciate your patience.

We truly look forward to hosting you again at Fork n' Film!
Have a wonderful day

Warm regards,

Esperanza

On Thu, Mar 26, 2026 at 3:02 PM Leandra G <lagrey7@gmail.com> wrote:

Hello,

I am following up on my previous email, as it has now been 6 business days and I have yet to receive a response.

Since that time, my card has been charged $999 for a membership that I explicitly stated I did not wish to continue. 

In addition, I still have not received any resolution regarding my 7 unused tickets from due to cancellations.

I also want to reiterate that this lack of communication has been an ongoing issue throughout my experience with this membership. Even when trying to secure tickets for showings, it would often take several days, sometimes over a week, to receive a response. I frequently had to follow up multiple times just to book tickets that were part of my membership. The same delays occurred when asking general questions, which created consistent frustration.

At this point, I need immediate attention to this matter. Please provide:

1. Confirmation that my membership has been canceled

2. A full refund of the $999 membership charge

3. A clear resolution regarding my 7 unused tickets

This situation requires urgent resolution, and I would appreciate a prompt response.

Thank you,

Leandra

Sent from my Galaxy

Hello,Sent from my Galaxy

-------- Original message --------

From: lagrey7 <lagrey7@gmail.com>

Date: 3/18/26 4:55 PM (GMT-05:00)

To: Members ForknFilm <members@forknfilm.com>

Subject: Membership and Tickets

Hello,

I hope you are doing well.

I am writing to confirm the availability of tickets that I was unable to use due to canceled showings. Below is a breakdown of the affected tickets:

• October 11th – Hocus Pocus: 1 complimentary ticket and 1 purchased ticket
• October 24th – The Nightmare Before Christmas: 1 complimentary ticket and 1 purchased ticket
• November 30th – Polar Express: 1 complimentary ticket and 1 purchased ticket
• December 14th – The Grinch: 1 purchased ticket

In total, this accounts for 6 tickets that I was unable to use due to cancellations and 1 reschedule.

I also want to note that I was previously informed that these tickets would still be available for use toward future showings. Additionally, for The Grinch on December 14th, I personally confirmed when I reached out to cancel or reschedule that the purchased ticket could be applied to a future film.

While I understand that there have been pauses and location changes in an effort to improve the overall experience, these disruptions have had a significant impact. Several of these events involved friends traveling from out of town to attend with me. In particular, the Hocus Pocus showing was canceled just two days before the event, which left us in a difficult position after plans had already been made.

With that said, I was told that my 7 unused tickets be honored and reserved for future film showings of my choice.

At this time, I do not wish to continue my membership moving forward. Please confirm that my membership will not renew, along with confirmation regarding the status and use of my outstanding tickets.

Thank you for your time and understanding. I look forward to your response.

Best,
Leandra

Sent from my Galaxy

-------- Original message --------From: lagrey7 <lagrey7@gmail.com> Date: 3/18/26  4:55 PM  (GMT-05:00) To: Members ForknFilm <members@forknfilm.com> Subject: Membership and Tickets Hello,
I hope you are doing well.
I am writing to confirm the availability of tickets that I was unable to use due to canceled showings. Below is a breakdown of the affected tickets:

October 11th – Hocus Pocus: 1 complimentary ticket and 1 purchased ticket
October 24th – The Nightmare Before Christmas: 1 complimentary ticket and 1 purchased ticket
November 30th – Polar Express: 1 complimentary ticket and 1 purchased ticket
December 14th – The Grinch: 1 purchased ticket

In total, this accounts for 6 tickets that I was unable to use due to cancellations and 1 reschedule.
I also want to note that I was previously informed that these tickets would still be available for use toward future showings. Additionally, for The Grinch on December 14th, I personally confirmed when I reached out to cancel or reschedule that the purchased ticket could be applied to a future film.
While I understand that there have been pauses and location changes in an effort to improve the overall experience, these disruptions have had a significant impact. Several of these events involved friends traveling from out of town to attend with me. In particular, the Hocus Pocus showing was canceled just two days before the event, which left us in a difficult position after plans had already been made.
With that said, I was told that my 7 unused tickets be honored and reserved for future film showings of my choice.
At this time, I do not wish to continue my membership moving forward. Please confirm that my membership will not renew, along with confirmation regarding the status and use of my outstanding tickets.
Thank you for your time and understanding. I look forward to your response.
Best,
LeandraSent from my Ga