Refund request

Dear Dina,

I sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused, especially as this is the third cancellation you have experienced.

Please know we made this decision only after considering every possible option. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take longer than usual as we’re currently managing high volume, but we’ll keep you updated.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Alex

On Sat, Mar 28, 2026 at 6:53 AM Dina <dina.marvulli@gmail.com> wrote:

Hello, 

Super sad to hear about the postponement of the Little mermaid on 4/3. Since this is now the third cancellation for us, we would just like to get a refund please. let me know what the next steps are. thanks for your time. 

--

Dina Marvulli

Dear Dina,

I can confirm the refund will go back to the original method of payment. If you need me to let you know how this was paid for let me know and I can look into this for you.

Since we are managing high volume, it may take a bit longer than usual, but we will send a confirmation email as soon as it's processed.

Warm regards,

Alex

On Sat, Mar 28, 2026 at 1:39 PM Dina <dina.marvulli@gmail.com> wrote:

Hi Alex, totally understand. That’s fine, you can proceed with the refund. 

Are you able to tell me where the refund will go and approx how long it will take? It’s been so long since we purchased the original tickets I don’t remember how I even paid for them. 

Dina Marvulli

On Sat, Mar 28, 2026 at 12:09 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Dear Dina,

I sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused, especially as this is the third cancellation you have experienced.

Please know we made this decision only after considering every possible option. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take longer than usual as we’re currently managing high volume, but we’ll keep you updated.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Alex

On Sat, Mar 28, 2026 at 6:53 AM Dina <dina.marvulli@gmail.com> wrote:

Hello, 

Super sad to hear about the postponement of the Little mermaid on 4/3. Since this is now the third cancellation for us, we would just like to get a refund please. let me know what the next steps are. thanks for your time. 

--

Dina Marvulli

Hi Dina,

I’m happy to help clear that up for you.

We have Apple Pay listed as the payment method on file for this transaction. This means that the funds will be returned directly to whichever card you currently have linked to your Apple Pay account.

We'll be in touch shortly!

Warm regards,

Sam

Customer Support

On Sat, Mar 28, 2026 at 9:53 PM Dina <dina.marvulli@gmail.com> wrote:

Yea that would be great if you could tell what it was. And understood it will take some time. Thank you!

Dina Marvulli

On Sat, Mar 28, 2026 at 2:01 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Dear Dina,

I can confirm the refund will go back to the original method of payment. If you need me to let you know how this was paid for let me know and I can look into this for you.

Since we are managing high volume, it may take a bit longer than usual, but we will send a confirmation email as soon as it's processed.

Warm regards,

Alex

On Sat, Mar 28, 2026 at 1:39 PM Dina <dina.marvulli@gmail.com> wrote:

Hi Alex, totally understand. That’s fine, you can proceed with the refund. 

Are you able to tell me where the refund will go and approx how long it will take? It’s been so long since we purchased the original tickets I don’t remember how I even paid for them. 

Dina Marvulli

On Sat, Mar 28, 2026 at 12:09 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Dear Dina,

I sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused, especially as this is the third cancellation you have experienced.

Please know we made this decision only after considering every possible option. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take longer than usual as we’re currently managing high volume, but we’ll keep you updated.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Alex

On Sat, Mar 28, 2026 at 6:53 AM Dina <dina.marvulli@gmail.com> wrote:

Hello, 

Super sad to hear about the postponement of the Little mermaid on 4/3. Since this is now the third cancellation for us, we would just like to get a refund please. let me know what the next steps are. thanks for your time. 

--

Dina Marvulli

Hi Dina,

Thank you so much for reaching out and checking in!

I am checking in with our billing department right now to get a status update on your request from March 28th. We are really appreciative of your patience with us as we work through this.

I'll be sure to follow up with you as soon as I have more information!

Warm Regards,

Sam

Customer Support

On Mon, May 11, 2026 at 5:04 AM Dina <dina.marvulli@gmail.com> wrote:

Hi there, wanted to check in regarding a refund that was requested 3/28 and see if there was an update?

Thanks!

Dina Marvulli

On Mon, Mar 30, 2026 at 11:28 AM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Dina,

I’m happy to help clear that up for you.

We have Apple Pay listed as the payment method on file for this transaction. This means that the funds will be returned directly to whichever card you currently have linked to your Apple Pay account.

We'll be in touch shortly!

Warm regards,

Sam

Customer Support

On Sat, Mar 28, 2026 at 9:53 PM Dina <dina.marvulli@gmail.com> wrote:

Yea that would be great if you could tell what it was. And understood it will take some time. Thank you!

Dina Marvulli

On Sat, Mar 28, 2026 at 2:01 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Dear Dina,

I can confirm the refund will go back to the original method of payment. If you need me to let you know how this was paid for let me know and I can look into this for you.

Since we are managing high volume, it may take a bit longer than usual, but we will send a confirmation email as soon as it's processed.

Warm regards,

Alex

On Sat, Mar 28, 2026 at 1:39 PM Dina <dina.marvulli@gmail.com> wrote:

Hi Alex, totally understand. That’s fine, you can proceed with the refund. 

Are you able to tell me where the refund will go and approx how long it will take? It’s been so long since we purchased the original tickets I don’t remember how I even paid for them. 

Dina Marvulli

On Sat, Mar 28, 2026 at 12:09 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Dear Dina,

I sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused, especially as this is the third cancellation you have experienced.

Please know we made this decision only after considering every possible option. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take longer than usual as we’re currently managing high volume, but we’ll keep you updated.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Alex

On Sat, Mar 28, 2026 at 6:53 AM Dina <dina.marvulli@gmail.com> wrote:

Hello, 

Super sad to hear about the postponement of the Little mermaid on 4/3. Since this is now the third cancellation for us, we would just like to get a refund please. let me know what the next steps are. thanks for your time. 

--

Dina Marvulli