Overdue Refund

Hi Anaida,

Thank you so much for the additional information! I truly appreciate you sending over the documentation from Affirm; that is incredibly helpful for our records.

I completely understand why you'd like the refund sent to your current card given the circumstances. However, because the original transaction was through a third party (Affirm), our internal system doesn't allow us to redirect those funds to a different card directly.

Since it has passed the threshold for a standard refund on our end as well, I would love to get this resolved for you another way! We can wire the money to you via Zelle to ensure you get your funds as quickly as possible.

Could you please provide your Zelle details (the name, phone number, or email associated with the account)? Once I have that, I will get this processed for you immediately.

Warm regards,

Sam

Customer Support

On Mon, Apr 13, 2026 at 6:23 PM Anaida Ruiz <anaidaruiz15@gmail.com> wrote:

Hello Sam,

I am looking to follow up as I have not heard any updates yet. Where are we in this process?

Warm regards, 

Anaida 

On Apr 7, 2026, at 3:43 PM, Anaida Ruiz <anaidaruiz15@gmail.com> wrote:



Hello Sam,

I really appreciate your support on this matter. If it makes it easier for you, I originally purchased this using Affirm and paid off the credit to them. Attached please find the original tickets provided to me by ForknFilm and the paid credit to affirm. Given that this is past the threshold to request a refund (through Affirm), can I get a refund provided to me with the card I paid the credit off with?

Thank you for your response again and I look forward to hearing from you soon. 

Anaida I. Ruiz-Leon 

University of South Florida 

Literary Studies and Psychology 

On Tue, Apr 7, 2026 at 1:43 PM Fork Film <newyork@forknfilm.com> wrote:

Hi Anaida,

Thank you for reaching out, and please accept my sincerest apologies for the frustration and inconvenience you’ve experienced. I am truly sorry that our communication and the refund process have fallen short of the experience we want for our guests.

I completely understand your disappointment, especially after two cancellations. Please know that I am looking into your records right now to escalate your refund of $615 immediately. I will investigate why your information was difficult to locate and ensure this is prioritized with our billing team.

I will follow up with you as soon as I have a concrete update on the status of your refund. Thank you for your patience while I get this resolved for you.

Warm Regards,

Sam

Customer Support

On Thu, Apr 2, 2026 at 11:13 AM Anaida Ruiz <anaidaruiz15@gmail.com> wrote:

Hello, 

Hello, my name is Anaida Ruiz Leon, and I am very unfortunately upset with the customer service I’ve received over my two cancelled showings for Hocus Pocus and previously to that Coco. I originally made a reservation for Coco to which it was cancelled and I had received a credit to use for a new showing.  I ended up using this credit to reserve my VIP experience to watch Hocus Pocus (back in November of 2025).  Both were cancelled and it was offered to me to be able to receive a refund as I spent $615 for these two VIP tickets. The person, Amanda said she would add me to the refund list and I never got my money back. I have tried to use the credit for a future film after that and it seems as though they couldn’t find my information. The number they provided me to call back is now out of service and I have sent various emails with no response to the info@forknfilm.com. At this point, I’d really just like to be processed as soon as possible for a refund as I am very dissatisfied with the customer service of both Spencer and Amanda. 

Thank you, 

Anaida I. Ruiz-Leon 

University of South Florida 

Literary Studies and Psychology 

<IMG_7557.PNG>

<IMG_7556.PNG>

<Tickets.pdf>

<Awesome, you're all done!.eml>

Hi Sam,

Yes, thank you so much for getting back to me. The Zelle information is going to be under my name and phone number. It is as follows:

Name: Anaida Ruiz 

Phone Number: 860-888-4161 

I really appreciate your help and the time. When should I expect for the refund to be processed and wired over to you?

Warm regards, 

Anaida I. Ruiz-Leon 

University of South Florida 

Literary Studies and Psychology 

On Wed, Apr 15, 2026 at 3:50 PM Fork Film <newyork@forknfilm.com> wrote:

Hi Anaida,

Thank you so much for the additional information! I truly appreciate you sending over the documentation from Affirm; that is incredibly helpful for our records.

I completely understand why you'd like the refund sent to your current card given the circumstances. However, because the original transaction was through a third party (Affirm), our internal system doesn't allow us to redirect those funds to a different card directly.

Since it has passed the threshold for a standard refund on our end as well, I would love to get this resolved for you another way! We can wire the money to you via Zelle to ensure you get your funds as quickly as possible.

Could you please provide your Zelle details (the name, phone number, or email associated with the account)? Once I have that, I will get this processed for you immediately.

Warm regards,

Sam

Customer Support

On Mon, Apr 13, 2026 at 6:23 PM Anaida Ruiz <anaidaruiz15@gmail.com> wrote:

Hello Sam,

I am looking to follow up as I have not heard any updates yet. Where are we in this process?

Warm regards, 

Anaida 

On Apr 7, 2026, at 3:43 PM, Anaida Ruiz <anaidaruiz15@gmail.com> wrote:



Hello Sam,

I really appreciate your support on this matter. If it makes it easier for you, I originally purchased this using Affirm and paid off the credit to them. Attached please find the original tickets provided to me by ForknFilm and the paid credit to affirm. Given that this is past the threshold to request a refund (through Affirm), can I get a refund provided to me with the card I paid the credit off with?

Thank you for your response again and I look forward to hearing from you soon. 

Anaida I. Ruiz-Leon 

University of South Florida 

Literary Studies and Psychology 

On Tue, Apr 7, 2026 at 1:43 PM Fork Film <newyork@forknfilm.com> wrote:

Hi Anaida,

Thank you for reaching out, and please accept my sincerest apologies for the frustration and inconvenience you’ve experienced. I am truly sorry that our communication and the refund process have fallen short of the experience we want for our guests.

I completely understand your disappointment, especially after two cancellations. Please know that I am looking into your records right now to escalate your refund of $615 immediately. I will investigate why your information was difficult to locate and ensure this is prioritized with our billing team.

I will follow up with you as soon as I have a concrete update on the status of your refund. Thank you for your patience while I get this resolved for you.

Warm Regards,

Sam

Customer Support

On Thu, Apr 2, 2026 at 11:13 AM Anaida Ruiz <anaidaruiz15@gmail.com> wrote:

Hello, 

Hello, my name is Anaida Ruiz Leon, and I am very unfortunately upset with the customer service I’ve received over my two cancelled showings for Hocus Pocus and previously to that Coco. I originally made a reservation for Coco to which it was cancelled and I had received a credit to use for a new showing.  I ended up using this credit to reserve my VIP experience to watch Hocus Pocus (back in November of 2025).  Both were cancelled and it was offered to me to be able to receive a refund as I spent $615 for these two VIP tickets. The person, Amanda said she would add me to the refund list and I never got my money back. I have tried to use the credit for a future film after that and it seems as though they couldn’t find my information. The number they provided me to call back is now out of service and I have sent various emails with no response to the info@forknfilm.com. At this point, I’d really just like to be processed as soon as possible for a refund as I am very dissatisfied with the customer service of both Spencer and Amanda. 

Thank you, 

Anaida I. Ruiz-Leon 

University of South Florida 

Literary Studies and Psychology 

<IMG_7557.PNG>

<IMG_7556.PNG>

<Tickets.pdf>

<Awesome, you're all done!.eml>

Hi Anaida,

Thank you so much for getting back to me with those details!

I have officially sent all of your Zelle information over to our billing department to get this moving. We will be sure to follow up with you and provide your refund receipt as soon as the transaction has been processed.

Thank you again for your patience and for working with us on this. We'll be in touch soon!

Warm regards,
Sam
Customer Support

On Tue, Apr 28, 2026 at 1:07 PM Anaida Ruiz <anaidaruiz15@gmail.com> wrote:

Hello Sam,

I’m reaching out to follow up on this inquiry. 

Thanks, 

Anaida I. Ruiz-Leon 

University of South Florida 

Literary Studies and Psychology 

On Wed, Apr 22, 2026 at 3:45 PM Anaida Ruiz <anaidaruiz15@gmail.com> wrote:

Hi Sam,

Yes, thank you so much for getting back to me. The Zelle information is going to be under my name and phone number. It is as follows:

Name: Anaida Ruiz 

Phone Number: 860-888-4161 

I really appreciate your help and the time. When should I expect for the refund to be processed and wired over to you?

Warm regards, 

Anaida I. Ruiz-Leon 

University of South Florida 

Literary Studies and Psychology 

On Wed, Apr 15, 2026 at 3:50 PM Fork Film <newyork@forknfilm.com> wrote:

Hi Anaida,

Thank you so much for the additional information! I truly appreciate you sending over the documentation from Affirm; that is incredibly helpful for our records.

I completely understand why you'd like the refund sent to your current card given the circumstances. However, because the original transaction was through a third party (Affirm), our internal system doesn't allow us to redirect those funds to a different card directly.

Since it has passed the threshold for a standard refund on our end as well, I would love to get this resolved for you another way! We can wire the money to you via Zelle to ensure you get your funds as quickly as possible.

Could you please provide your Zelle details (the name, phone number, or email associated with the account)? Once I have that, I will get this processed for you immediately.

Warm regards,

Sam

Customer Support

On Mon, Apr 13, 2026 at 6:23 PM Anaida Ruiz <anaidaruiz15@gmail.com> wrote:

Hello Sam,

I am looking to follow up as I have not heard any updates yet. Where are we in this process?

Warm regards, 

Anaida 

On Apr 7, 2026, at 3:43 PM, Anaida Ruiz <anaidaruiz15@gmail.com> wrote:



Hello Sam,

I really appreciate your support on this matter. If it makes it easier for you, I originally purchased this using Affirm and paid off the credit to them. Attached please find the original tickets provided to me by ForknFilm and the paid credit to affirm. Given that this is past the threshold to request a refund (through Affirm), can I get a refund provided to me with the card I paid the credit off with?

Thank you for your response again and I look forward to hearing from you soon. 

Anaida I. Ruiz-Leon 

University of South Florida 

Literary Studies and Psychology 

On Tue, Apr 7, 2026 at 1:43 PM Fork Film <newyork@forknfilm.com> wrote:

Hi Anaida,

Thank you for reaching out, and please accept my sincerest apologies for the frustration and inconvenience you’ve experienced. I am truly sorry that our communication and the refund process have fallen short of the experience we want for our guests.

I completely understand your disappointment, especially after two cancellations. Please know that I am looking into your records right now to escalate your refund of $615 immediately. I will investigate why your information was difficult to locate and ensure this is prioritized with our billing team.

I will follow up with you as soon as I have a concrete update on the status of your refund. Thank you for your patience while I get this resolved for you.

Warm Regards,

Sam

Customer Support

On Thu, Apr 2, 2026 at 11:13 AM Anaida Ruiz <anaidaruiz15@gmail.com> wrote:

Hello, 

Hello, my name is Anaida Ruiz Leon, and I am very unfortunately upset with the customer service I’ve received over my two cancelled showings for Hocus Pocus and previously to that Coco. I originally made a reservation for Coco to which it was cancelled and I had received a credit to use for a new showing.  I ended up using this credit to reserve my VIP experience to watch Hocus Pocus (back in November of 2025).  Both were cancelled and it was offered to me to be able to receive a refund as I spent $615 for these two VIP tickets. The person, Amanda said she would add me to the refund list and I never got my money back. I have tried to use the credit for a future film after that and it seems as though they couldn’t find my information. The number they provided me to call back is now out of service and I have sent various emails with no response to the info@forknfilm.com. At this point, I’d really just like to be processed as soon as possible for a refund as I am very dissatisfied with the customer service of both Spencer and Amanda. 

Thank you, 

Anaida I. Ruiz-Leon 

University of South Florida 

Literary Studies and Psychology 

<IMG_7557.PNG>

<IMG_7556.PNG>

<Tickets.pdf>

<Awesome, you're all done!.eml>

That's great, thank you very much. I look to hear from you soon. 

Warm regards,

Anaida I. Ruiz-Leon 

University of South Florida 

Literary Studies and Psychology 

On Wed, Apr 29, 2026 at 4:24 PM Fork Film <newyork@forknfilm.com> wrote:

Hi Anaida,

Thank you so much for getting back to me with those details!

I have officially sent all of your Zelle information over to our billing department to get this moving. We will be sure to follow up with you and provide your refund receipt as soon as the transaction has been processed.

Thank you again for your patience and for working with us on this. We'll be in touch soon!

Warm regards,
Sam
Customer Support

On Tue, Apr 28, 2026 at 1:07 PM Anaida Ruiz <anaidaruiz15@gmail.com> wrote:

Hello Sam,

I’m reaching out to follow up on this inquiry. 

Thanks, 

Anaida I. Ruiz-Leon 

University of South Florida 

Literary Studies and Psychology 

On Wed, Apr 22, 2026 at 3:45 PM Anaida Ruiz <anaidaruiz15@gmail.com> wrote:

Hi Sam,

Yes, thank you so much for getting back to me. The Zelle information is going to be under my name and phone number. It is as follows:

Name: Anaida Ruiz 

Phone Number: 860-888-4161 

I really appreciate your help and the time. When should I expect for the refund to be processed and wired over to you?

Warm regards, 

Anaida I. Ruiz-Leon 

University of South Florida 

Literary Studies and Psychology 

On Wed, Apr 15, 2026 at 3:50 PM Fork Film <newyork@forknfilm.com> wrote:

Hi Anaida,

Thank you so much for the additional information! I truly appreciate you sending over the documentation from Affirm; that is incredibly helpful for our records.

I completely understand why you'd like the refund sent to your current card given the circumstances. However, because the original transaction was through a third party (Affirm), our internal system doesn't allow us to redirect those funds to a different card directly.

Since it has passed the threshold for a standard refund on our end as well, I would love to get this resolved for you another way! We can wire the money to you via Zelle to ensure you get your funds as quickly as possible.

Could you please provide your Zelle details (the name, phone number, or email associated with the account)? Once I have that, I will get this processed for you immediately.

Warm regards,

Sam

Customer Support

On Mon, Apr 13, 2026 at 6:23 PM Anaida Ruiz <anaidaruiz15@gmail.com> wrote:

Hello Sam,

I am looking to follow up as I have not heard any updates yet. Where are we in this process?

Warm regards, 

Anaida 

On Apr 7, 2026, at 3:43 PM, Anaida Ruiz <anaidaruiz15@gmail.com> wrote:



Hello Sam,

I really appreciate your support on this matter. If it makes it easier for you, I originally purchased this using Affirm and paid off the credit to them. Attached please find the original tickets provided to me by ForknFilm and the paid credit to affirm. Given that this is past the threshold to request a refund (through Affirm), can I get a refund provided to me with the card I paid the credit off with?

Thank you for your response again and I look forward to hearing from you soon. 

Anaida I. Ruiz-Leon 

University of South Florida 

Literary Studies and Psychology 

On Tue, Apr 7, 2026 at 1:43 PM Fork Film <newyork@forknfilm.com> wrote:

Hi Anaida,

Thank you for reaching out, and please accept my sincerest apologies for the frustration and inconvenience you’ve experienced. I am truly sorry that our communication and the refund process have fallen short of the experience we want for our guests.

I completely understand your disappointment, especially after two cancellations. Please know that I am looking into your records right now to escalate your refund of $615 immediately. I will investigate why your information was difficult to locate and ensure this is prioritized with our billing team.

I will follow up with you as soon as I have a concrete update on the status of your refund. Thank you for your patience while I get this resolved for you.

Warm Regards,

Sam

Customer Support

On Thu, Apr 2, 2026 at 11:13 AM Anaida Ruiz <anaidaruiz15@gmail.com> wrote:

Hello, 

Hello, my name is Anaida Ruiz Leon, and I am very unfortunately upset with the customer service I’ve received over my two cancelled showings for Hocus Pocus and previously to that Coco. I originally made a reservation for Coco to which it was cancelled and I had received a credit to use for a new showing.  I ended up using this credit to reserve my VIP experience to watch Hocus Pocus (back in November of 2025).  Both were cancelled and it was offered to me to be able to receive a refund as I spent $615 for these two VIP tickets. The person, Amanda said she would add me to the refund list and I never got my money back. I have tried to use the credit for a future film after that and it seems as though they couldn’t find my information. The number they provided me to call back is now out of service and I have sent various emails with no response to the info@forknfilm.com. At this point, I’d really just like to be processed as soon as possible for a refund as I am very dissatisfied with the customer service of both Spencer and Amanda. 

Thank you, 

Anaida I. Ruiz-Leon 

University of South Florida 

Literary Studies and Psychology 

<IMG_7557.PNG>

<IMG_7556.PNG>

<Tickets.pdf>

<Awesome, you're all done!.eml>