Cancelled Event



Hi Justin,

Thank you for reaching out, and please accept my sincerest apologies for the delay in getting back to you.

I can confirm that the event last weekend was indeed canceled. We are so incredibly sorry for the change in plans and for any disappointment this has caused. We know how much our guests look forward to these experiences, and we truly hate to let you down.

As you requested, I will get the refund process started for you immediately. We’ll be sure to follow up with a refund receipt for your records as soon as it has been processed on our end.

Warm Regards,

Sam

Customer Support

On Sun, Apr 5, 2026 at 2:15 PM Justin Muradanes <jmuradanes@gmail.com> wrote:

Sent from my iPhone

> On Apr 2, 2026, at 10:06 AM, Justin Muradanes <jmuradanes@gmail.com> wrote:
>
> Good Morning
> I received a text message saying that our event was canceled for tomorrow. I just wanted to confirm that it is canceled and if it is, will we be receiving a refund?
>
> Justin Muradanes
> Sent from my iPhone



Hi Justin,

Thank you for reaching out, and please accept my sincerest apologies for the delay in getting back to you.

I can confirm that the event last weekend was indeed canceled. We are so incredibly sorry for the change in plans and for any disappointment this has caused. We know how much our guests look forward to these experiences, and we truly hate to let you down.

As you requested, I will get the refund process started for you immediately. We’ll be sure to follow up with a refund receipt for your records as soon as it has been processed on our end.

Warm Regards,

Sam

Customer Support

On Sun, Apr 5, 2026 at 2:15 PM Justin Muradanes <jmuradanes@gmail.com> wrote:

Sent from my iPhone

> On Apr 2, 2026, at 10:06 AM, Justin Muradanes <jmuradanes@gmail.com> wrote:
>
> Good Morning
> I received a text message saying that our event was canceled for tomorrow. I just wanted to confirm that it is canceled and if it is, will we be receiving a refund?
>
> Justin Muradanes
> Sent from my iPhone

On Apr 17, 2026, at 4:33 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

Thank you for your response. I look forward to hearing from you.

Sent from my iPhone

On Apr 17, 2026, at 4:33 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Justin,

Thank you for checking in! I completely understand wanting to stay on top of that - it is always better to be sure.

I am checking in with our finance team right now to get the latest status on your refund and to verify that the receipt hasn't already been sent. As a very small team, we are moving through these manually, but I want to make sure your request is on track.

I will get back to you as soon as I have an update from them!

Warm regards,

Sam

Customer support

On Tue, Apr 14, 2026 at 6:04 PM Justin Muradanes <jmuradanes@gmail.com> wrote:

Good evening I was just wondering what the status of our refund was I just wanted to make sure that I didn’t miss the email receipt

Sent from my iPhone

On Apr 7, 2026, at 3:53 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Justin,

Thank you for reaching out, and please accept my sincerest apologies for the delay in getting back to you.

I can confirm that the event last weekend was indeed canceled. We are so incredibly sorry for the change in plans and for any disappointment this has caused. We know how much our guests look forward to these experiences, and we truly hate to let you down.

As you requested, I will get the refund process started for you immediately. We’ll be sure to follow up with a refund receipt for your records as soon as it has been processed on our end.

Warm Regards,

Sam

Customer Support

On Sun, Apr 5, 2026 at 2:15 PM Justin Muradanes <jmuradanes@gmail.com> wrote:

Sent from my iPhone

> On Apr 2, 2026, at 10:06 AM, Justin Muradanes <jmuradanes@gmail.com> wrote:
>
> Good Morning
> I received a text message saying that our event was canceled for tomorrow. I just wanted to confirm that it is canceled and if it is, will we be receiving a refund?
>
> Justin Muradanes
> Sent from my iPhone

Thank you for your response. I look forward to hearing from you.

Sent from my iPhone

On Apr 17, 2026, at 4:33 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Justin,

Thank you for checking in! I completely understand wanting to stay on top of that - it is always better to be sure.

I am checking in with our finance team right now to get the latest status on your refund and to verify that the receipt hasn't already been sent. As a very small team, we are moving through these manually, but I want to make sure your request is on track.

I will get back to you as soon as I have an update from them!

Warm regards,

Sam

Customer support

On Tue, Apr 14, 2026 at 6:04 PM Justin Muradanes <jmuradanes@gmail.com> wrote:

Good evening I was just wondering what the status of our refund was I just wanted to make sure that I didn’t miss the email receipt

Sent from my iPhone

On Apr 7, 2026, at 3:53 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Justin,

Thank you for reaching out, and please accept my sincerest apologies for the delay in getting back to you.

I can confirm that the event last weekend was indeed canceled. We are so incredibly sorry for the change in plans and for any disappointment this has caused. We know how much our guests look forward to these experiences, and we truly hate to let you down.

As you requested, I will get the refund process started for you immediately. We’ll be sure to follow up with a refund receipt for your records as soon as it has been processed on our end.

Warm Regards,

Sam

Customer Support

On Sun, Apr 5, 2026 at 2:15 PM Justin Muradanes <jmuradanes@gmail.com> wrote:

Sent from my iPhone

> On Apr 2, 2026, at 10:06 AM, Justin Muradanes <jmuradanes@gmail.com> wrote:
>
> Good Morning
> I received a text message saying that our event was canceled for tomorrow. I just wanted to confirm that it is canceled and if it is, will we be receiving a refund?
>
> Justin Muradanes
> Sent from my iPhone

Good Morning,

Just checking in on the status. 

Sent from my iPhone

On Apr 21, 2026, at 2:06 PM, Justin Muradanes <jmuradanes@gmail.com> wrote:

Thank you for your response. I look forward to hearing from you.

Sent from my iPhone

On Apr 17, 2026, at 4:33 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Justin,

Thank you for checking in! I completely understand wanting to stay on top of that - it is always better to be sure.

I am checking in with our finance team right now to get the latest status on your refund and to verify that the receipt hasn't already been sent. As a very small team, we are moving through these manually, but I want to make sure your request is on track.

I will get back to you as soon as I have an update from them!

Warm regards,

Sam

Customer support

On Tue, Apr 14, 2026 at 6:04 PM Justin Muradanes <jmuradanes@gmail.com> wrote:

Good evening I was just wondering what the status of our refund was I just wanted to make sure that I didn’t miss the email receipt

Sent from my iPhone

On Apr 7, 2026, at 3:53 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Justin,

Thank you for reaching out, and please accept my sincerest apologies for the delay in getting back to you.

I can confirm that the event last weekend was indeed canceled. We are so incredibly sorry for the change in plans and for any disappointment this has caused. We know how much our guests look forward to these experiences, and we truly hate to let you down.

As you requested, I will get the refund process started for you immediately. We’ll be sure to follow up with a refund receipt for your records as soon as it has been processed on our end.

Warm Regards,

Sam

Customer Support

On Sun, Apr 5, 2026 at 2:15 PM Justin Muradanes <jmuradanes@gmail.com> wrote:

Sent from my iPhone

> On Apr 2, 2026, at 10:06 AM, Justin Muradanes <jmuradanes@gmail.com> wrote:
>
> Good Morning
> I received a text message saying that our event was canceled for tomorrow. I just wanted to confirm that it is canceled and if it is, will we be receiving a refund?
>
> Justin Muradanes
> Sent from my iPhone

Good Morning,

Just checking in on the status. 

Sent from my iPhone

On Apr 21, 2026, at 2:06 PM, Justin Muradanes <jmuradanes@gmail.com> wrote:

Thank you for your response. I look forward to hearing from you.

Sent from my iPhone

On Apr 17, 2026, at 4:33 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Justin,

Thank you for checking in! I completely understand wanting to stay on top of that - it is always better to be sure.

I am checking in with our finance team right now to get the latest status on your refund and to verify that the receipt hasn't already been sent. As a very small team, we are moving through these manually, but I want to make sure your request is on track.

I will get back to you as soon as I have an update from them!

Warm regards,

Sam

Customer support

On Tue, Apr 14, 2026 at 6:04 PM Justin Muradanes <jmuradanes@gmail.com> wrote:

Good evening I was just wondering what the status of our refund was I just wanted to make sure that I didn’t miss the email receipt

Sent from my iPhone

On Apr 7, 2026, at 3:53 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Justin,

Thank you for reaching out, and please accept my sincerest apologies for the delay in getting back to you.

I can confirm that the event last weekend was indeed canceled. We are so incredibly sorry for the change in plans and for any disappointment this has caused. We know how much our guests look forward to these experiences, and we truly hate to let you down.

As you requested, I will get the refund process started for you immediately. We’ll be sure to follow up with a refund receipt for your records as soon as it has been processed on our end.

Warm Regards,

Sam

Customer Support

On Sun, Apr 5, 2026 at 2:15 PM Justin Muradanes <jmuradanes@gmail.com> wrote:

Sent from my iPhone

> On Apr 2, 2026, at 10:06 AM, Justin Muradanes <jmuradanes@gmail.com> wrote:
>
> Good Morning
> I received a text message saying that our event was canceled for tomorrow. I just wanted to confirm that it is canceled and if it is, will we be receiving a refund?
>
> Justin Muradanes
> Sent from my iPhone

Good Morning,

Just checking in on the status. 

Sent from my iPhone

On Apr 21, 2026, at 2:06 PM, Justin Muradanes <jmuradanes@gmail.com> wrote:

Thank you for your response. I look forward to hearing from you.

Sent from my iPhone

On Apr 17, 2026, at 4:33 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Justin,

Thank you for checking in! I completely understand wanting to stay on top of that - it is always better to be sure.

I am checking in with our finance team right now to get the latest status on your refund and to verify that the receipt hasn't already been sent. As a very small team, we are moving through these manually, but I want to make sure your request is on track.

I will get back to you as soon as I have an update from them!

Warm regards,

Sam

Customer support

On Tue, Apr 14, 2026 at 6:04 PM Justin Muradanes <jmuradanes@gmail.com> wrote:

Good evening I was just wondering what the status of our refund was I just wanted to make sure that I didn’t miss the email receipt

Sent from my iPhone

On Apr 7, 2026, at 3:53 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Justin,

Thank you for reaching out, and please accept my sincerest apologies for the delay in getting back to you.

I can confirm that the event last weekend was indeed canceled. We are so incredibly sorry for the change in plans and for any disappointment this has caused. We know how much our guests look forward to these experiences, and we truly hate to let you down.

As you requested, I will get the refund process started for you immediately. We’ll be sure to follow up with a refund receipt for your records as soon as it has been processed on our end.

Warm Regards,

Sam

Customer Support

On Sun, Apr 5, 2026 at 2:15 PM Justin Muradanes <jmuradanes@gmail.com> wrote:

Sent from my iPhone

> On Apr 2, 2026, at 10:06 AM, Justin Muradanes <jmuradanes@gmail.com> wrote:
>
> Good Morning
> I received a text message saying that our event was canceled for tomorrow. I just wanted to confirm that it is canceled and if it is, will we be receiving a refund?
>
> Justin Muradanes
> Sent from my iPhone

Good afternoon,

Is there an update on my refund?

Sent from my iPhone

On Apr 27, 2026, at 7:51 AM, Justin Muradanes <jmuradanes@gmail.com> wrote:

Good Morning,

Just checking in on the status. 

Sent from my iPhone

On Apr 21, 2026, at 2:06 PM, Justin Muradanes <jmuradanes@gmail.com> wrote:

Thank you for your response. I look forward to hearing from you.

Sent from my iPhone

On Apr 17, 2026, at 4:33 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Justin,

Thank you for checking in! I completely understand wanting to stay on top of that - it is always better to be sure.

I am checking in with our finance team right now to get the latest status on your refund and to verify that the receipt hasn't already been sent. As a very small team, we are moving through these manually, but I want to make sure your request is on track.

I will get back to you as soon as I have an update from them!

Warm regards,

Sam

Customer support

On Tue, Apr 14, 2026 at 6:04 PM Justin Muradanes <jmuradanes@gmail.com> wrote:

Good evening I was just wondering what the status of our refund was I just wanted to make sure that I didn’t miss the email receipt

Sent from my iPhone

On Apr 7, 2026, at 3:53 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Justin,

Thank you for reaching out, and please accept my sincerest apologies for the delay in getting back to you.

I can confirm that the event last weekend was indeed canceled. We are so incredibly sorry for the change in plans and for any disappointment this has caused. We know how much our guests look forward to these experiences, and we truly hate to let you down.

As you requested, I will get the refund process started for you immediately. We’ll be sure to follow up with a refund receipt for your records as soon as it has been processed on our end.

Warm Regards,

Sam

Customer Support

On Sun, Apr 5, 2026 at 2:15 PM Justin Muradanes <jmuradanes@gmail.com> wrote:

Sent from my iPhone

> On Apr 2, 2026, at 10:06 AM, Justin Muradanes <jmuradanes@gmail.com> wrote:
>
> Good Morning
> I received a text message saying that our event was canceled for tomorrow. I just wanted to confirm that it is canceled and if it is, will we be receiving a refund?
>
> Justin Muradanes
> Sent from my iPhone

Following up once again.

Please respond about our refund about the canceled event. If not we are going to have to dispute our charges with our bank. 

Sent from my iPhone

On May 21, 2026, at 3:27 PM, Justin Muradanes <jmuradanes@gmail.com> wrote:

Good afternoon,

Is there an update on my refund?

Sent from my iPhone

On Apr 27, 2026, at 7:51 AM, Justin Muradanes <jmuradanes@gmail.com> wrote:

Good Morning,

Just checking in on the status. 

Sent from my iPhone

On Apr 21, 2026, at 2:06 PM, Justin Muradanes <jmuradanes@gmail.com> wrote:

Thank you for your response. I look forward to hearing from you.

Sent from my iPhone

On Apr 17, 2026, at 4:33 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Justin,

Thank you for checking in! I completely understand wanting to stay on top of that - it is always better to be sure.

I am checking in with our finance team right now to get the latest status on your refund and to verify that the receipt hasn't already been sent. As a very small team, we are moving through these manually, but I want to make sure your request is on track.

I will get back to you as soon as I have an update from them!

Warm regards,

Sam

Customer support

On Tue, Apr 14, 2026 at 6:04 PM Justin Muradanes <jmuradanes@gmail.com> wrote:

Good evening I was just wondering what the status of our refund was I just wanted to make sure that I didn’t miss the email receipt

Sent from my iPhone

On Apr 7, 2026, at 3:53 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Justin,

Thank you for reaching out, and please accept my sincerest apologies for the delay in getting back to you.

I can confirm that the event last weekend was indeed canceled. We are so incredibly sorry for the change in plans and for any disappointment this has caused. We know how much our guests look forward to these experiences, and we truly hate to let you down.

As you requested, I will get the refund process started for you immediately. We’ll be sure to follow up with a refund receipt for your records as soon as it has been processed on our end.

Warm Regards,

Sam

Customer Support

On Sun, Apr 5, 2026 at 2:15 PM Justin Muradanes <jmuradanes@gmail.com> wrote:

Sent from my iPhone

> On Apr 2, 2026, at 10:06 AM, Justin Muradanes <jmuradanes@gmail.com> wrote:
>
> Good Morning
> I received a text message saying that our event was canceled for tomorrow. I just wanted to confirm that it is canceled and if it is, will we be receiving a refund?
>
> Justin Muradanes
> Sent from my iPhone

Thank you for your response. I look forward to hearing from you.

Sent from my iPhone

On Apr 17, 2026, at 4:33 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Justin,

Thank you for checking in! I completely understand wanting to stay on top of that - it is always better to be sure.

I am checking in with our finance team right now to get the latest status on your refund and to verify that the receipt hasn't already been sent. As a very small team, we are moving through these manually, but I want to make sure your request is on track.

I will get back to you as soon as I have an update from them!

Warm regards,

Sam

Customer support

On Tue, Apr 14, 2026 at 6:04 PM Justin Muradanes <jmuradanes@gmail.com> wrote:

Good evening I was just wondering what the status of our refund was I just wanted to make sure that I didn’t miss the email receipt

Sent from my iPhone

On Apr 7, 2026, at 3:53 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Justin,

Thank you for reaching out, and please accept my sincerest apologies for the delay in getting back to you.

I can confirm that the event last weekend was indeed canceled. We are so incredibly sorry for the change in plans and for any disappointment this has caused. We know how much our guests look forward to these experiences, and we truly hate to let you down.

As you requested, I will get the refund process started for you immediately. We’ll be sure to follow up with a refund receipt for your records as soon as it has been processed on our end.

Warm Regards,

Sam

Customer Support

On Sun, Apr 5, 2026 at 2:15 PM Justin Muradanes <jmuradanes@gmail.com> wrote:

Sent from my iPhone

> On Apr 2, 2026, at 10:06 AM, Justin Muradanes <jmuradanes@gmail.com> wrote:
>
> Good Morning
> I received a text message saying that our event was canceled for tomorrow. I just wanted to confirm that it is canceled and if it is, will we be receiving a refund?
>
> Justin Muradanes
> Sent from my iPhone