Sue

Dear Renee,

We sincerely apologize for the delay in processing your refund and for the inconvenience this has caused. We would like to issue your full refund as soon as possible.

At this time, we are able to process your refund via Zelle or Apple Pay. Please provide your preferred details at your earliest convenience, and we will take care of this right away.

Thank you for your patience and understanding.
I look forward to hearing from you soon.

Warmest Regards,
Esperanza
Customer Service Manager

On Thu, Apr 9, 2026 at 4:57 PM Renee Anderson <reneeand619@gmail.com> wrote:

This is the answer i receive every time. Not working this time. I've already contacted my attorney and filing papers. 

On Thu, Apr 9, 2026, 13:20 Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Renee,

I am truly sorry for the stress this has caused. I want to assure you that your experience is not reflective of the company we strive to be.

We are a very small team working through a high volume of requests, but I recognize that our delay has been unacceptable in your case. To ensure this is handled immediately, I have followed up directly with my leadership team regarding your refund.

Please know that I am working to get this processed for you as ASAP. I am personally tracking this to make sure it is prioritized and resolved right away.

I will reach out the moment I have a confirmation of the processed refund for you. Thank you for your patience while I push this through.

Warm regards,

Sam

Customer Support

On Tue, Apr 7, 2026 at 6:02 PM Renee Anderson <reneeand619@gmail.com> wrote:

I did some research on your company.  I learned this is a very common way you do business.  Take the money, cancel the shows, stop taking calls and refuse to reimburse paid amount.  

I have hired an attorney and I will be sueing you for damages, travel, expenses,  and reimbursement.  Also, I m going to go on every site available and give you a horrible but honest review. I have contacted the Better Business Bureau. 

This is a total scam. 

Sincerely,  

Renee Anderson

Attached you will find my Zelle information.  I look forward to hearing from you. 

On Tue, Apr 14, 2026, 16:25 Fork Film <sanfrancisco@forknfilm.com> wrote:

Dear Renee,

We sincerely apologize for the delay in processing your refund and for the inconvenience this has caused. We would like to issue your full refund as soon as possible.

At this time, we are able to process your refund via Zelle or Apple Pay. Please provide your preferred details at your earliest convenience, and we will take care of this right away.

Thank you for your patience and understanding.
I look forward to hearing from you soon.

Warmest Regards,
Esperanza
Customer Service Manager

On Thu, Apr 9, 2026 at 4:57 PM Renee Anderson <reneeand619@gmail.com> wrote:

This is the answer i receive every time. Not working this time. I've already contacted my attorney and filing papers. 

On Thu, Apr 9, 2026, 13:20 Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Renee,

I am truly sorry for the stress this has caused. I want to assure you that your experience is not reflective of the company we strive to be.

We are a very small team working through a high volume of requests, but I recognize that our delay has been unacceptable in your case. To ensure this is handled immediately, I have followed up directly with my leadership team regarding your refund.

Please know that I am working to get this processed for you as ASAP. I am personally tracking this to make sure it is prioritized and resolved right away.

I will reach out the moment I have a confirmation of the processed refund for you. Thank you for your patience while I push this through.

Warm regards,

Sam

Customer Support

On Tue, Apr 7, 2026 at 6:02 PM Renee Anderson <reneeand619@gmail.com> wrote:

I did some research on your company.  I learned this is a very common way you do business.  Take the money, cancel the shows, stop taking calls and refuse to reimburse paid amount.  

I have hired an attorney and I will be sueing you for damages, travel, expenses,  and reimbursement.  Also, I m going to go on every site available and give you a horrible but honest review. I have contacted the Better Business Bureau. 

This is a total scam. 

Sincerely,  

Renee Anderson