Re: Event Postponed: Fork n' Film

Hello,

This is so incredibly disappointing. This happened with our tickets to Shrek as well. As with that scenario, there are no available dates for San Francisco for The Princess and the Frog. Will there be more dates of The Princess and the Frog or Shrek added for SF? If not, please refund the tickets. 

Again, this is the second time this has happened in a couple of months. It's very disappointing. Sending a link to reschedule when there are no available dates to reschedule to is not an acceptable solution. 

Best Regards,

Jodi Carkner

360-661-1264

On Wednesday, April 8, 2026 at 09:17:47 AM PDT, Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:

Dear Fork n' Film guests, We are truly so sorry to share that your Fork n’ Film shows scheduled for April 10 - April 12 have been postponed. Due to unforeseen operational circumstances, we are unable to deliver the Fork n’ Film experience at the level of quality our guests deserve this w‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Event Postponed Dear Fork n' Film guests,   We are truly so sorry to share that your Fork n’ Film shows scheduled for April 10 - April 12 have been postponed. Due to unforeseen operational circumstances, we are unable to deliver the Fork n’ Film experience at the level of quality our guests deserve this weekend. Rather than compromise the experience, we made the difficult decision to postpone these shows.   We know many of you have been looking forward to this night and we genuinely hate having to disrupt those plans. Please know this decision was not made lightly, and we deeply appreciate your patience and understanding.   To make this right, we’re inviting you to reschedule your tickets to any show starting in May. When you join us we’ll also include:   A complimentary welcome cocktail when you arrive Preferred seating A 10% discount code for a future Fork n’ Film experience (Code: POSTPONEDLASF10)   How to Reschedule 1. Click the private reschedule page below Reschedule: https://www.forknfilm.com/reschedules Password: FNFReschedules   2. Choose a new date & movie We have an amazing selection of fun films and menus! Pick whichever show works best for you.   3. Add your tickets to your cart   4. Enter your unique discount code at checkout Your discount code = the full name used when purchasing your tickets (ex - JOHNSMITH or JOHNROBERTSMITH) Your code will apply to the exact number of tickets under your original reservation.   Important Tips The code works one time only Check your original receipt to confirm which name was used at purchase If you purchased 5 or more tickets, you will have two codes (ex - JOHNSMITH and JOHNSMITH1)   Again, we are truly sorry for the inconvenience and appreciate your support more than you know. We’re looking forward to welcoming you back soon for a very special Fork n’ Film night.   Warmly, The Fork n’ Film Team 🍿🥂     Prefer a Refund? If you would rather receive a refund, simply email sanfrancisco@forknfilm.com and we will process it for you.   Please note that refunds may take some time to complete, so rescheduling is the fastest way to secure your seats at a future show.

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Hello,

I received an email about new dates opening up in San Francisco, but when I click into Shrek or The Princess and the Frog, there are no dates available. Will there be more dates released? 

Thank you,

Jodi 

On Friday, April 10, 2026 at 11:52:20 AM PDT, Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Jodi,

Thank you for reaching out, and please accept my sincere apologies for the frustration this has caused. I completely understand how disappointing it is to look forward to a show, only to find no available slots when you try to reschedule - especially after having a similar experience with Shrek. That is certainly not the seamless experience we want for you.

I have some good news regarding The Princess and the Frog: because it is currently our most popular show, we are actively adding a significant number of new dates for San Francisco. You should see plenty of upcoming availability shortly as we expand the schedule to meet the high demand.

However, I want to make sure we make this right for you. We value your time and your support, and we don't want you to feel stuck.

We can notify you the moment the new block of San Francisco dates is released. However, if you’ve had enough of the scheduling headache, let us know and we will process a full refund for your tickets immediately.

Please let us know which option you’d prefer. We appreciate your patience and truly hope to see you at the theater soon.

Warm regards,

Sam

Customer Support

On Wed, Apr 8, 2026 at 2:00 PM Jodi Carkner <jodicarkner@yahoo.com> wrote:

Hello,

This is so incredibly disappointing. This happened with our tickets to Shrek as well. As with that scenario, there are no available dates for San Francisco for The Princess and the Frog. Will there be more dates of The Princess and the Frog or Shrek added for SF? If not, please refund the tickets. 

Again, this is the second time this has happened in a couple of months. It's very disappointing. Sending a link to reschedule when there are no available dates to reschedule to is not an acceptable solution. 

Best Regards,

Jodi Carkner

360-661-1264

On Wednesday, April 8, 2026 at 09:17:47 AM PDT, Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:

Dear Fork n' Film guests, We are truly so sorry to share that your Fork n’ Film shows scheduled for April 10 - April 12 have been postponed. Due to unforeseen operational circumstances, we are unable to deliver the Fork n’ Film experience at the level of quality our guests deserve this w‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Event Postponed Dear Fork n' Film guests,   We are truly so sorry to share that your Fork n’ Film shows scheduled for April 10 - April 12 have been postponed. Due to unforeseen operational circumstances, we are unable to deliver the Fork n’ Film experience at the level of quality our guests deserve this weekend. Rather than compromise the experience, we made the difficult decision to postpone these shows.   We know many of you have been looking forward to this night and we genuinely hate having to disrupt those plans. Please know this decision was not made lightly, and we deeply appreciate your patience and understanding.   To make this right, we’re inviting you to reschedule your tickets to any show starting in May. When you join us we’ll also include:   A complimentary welcome cocktail when you arrive Preferred seating A 10% discount code for a future Fork n’ Film experience (Code: POSTPONEDLASF10)   How to Reschedule 1. Click the private reschedule page below Reschedule: https://www.forknfilm.com/reschedules Password: FNFReschedules   2. Choose a new date & movie We have an amazing selection of fun films and menus! Pick whichever show works best for you.   3. Add your tickets to your cart   4. Enter your unique discount code at checkout Your discount code = the full name used when purchasing your tickets (ex - JOHNSMITH or JOHNROBERTSMITH) Your code will apply to the exact number of tickets under your original reservation.   Important Tips The code works one time only Check your original receipt to confirm which name was used at purchase If you purchased 5 or more tickets, you will have two codes (ex - JOHNSMITH and JOHNSMITH1)   Again, we are truly sorry for the inconvenience and appreciate your support more than you know. We’re looking forward to welcoming you back soon for a very special Fork n’ Film night.   Warmly, The Fork n’ Film Team 🍿🥂     Prefer a Refund? If you would rather receive a refund, simply email sanfrancisco@forknfilm.com and we will process it for you.   Please note that refunds may take some time to complete, so rescheduling is the fastest way to secure your seats at a future show.

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Please issue a refund. 

Thank you

Jodi Carkner 

Sent from my iPhone

On Apr 22, 2026, at 1:48 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Jodi,

Thank you so much for reaching out!

I completely understand the frustration of clicking through only to find the calendar full. Shrek and The Princess and the Frog are easily two of our most popular menus, so the seats do tend to fly off the shelves!

The good news is that because they are so well-loved, we will be dropping more dates for San Francisco very soon. Also, I wanted to reassure you that your coupon code never expires, so there is absolutely no rush or risk of losing your credit.

I’m going to keep a close eye on the schedule for you. I will happily follow up with you as soon as those new dates are officially dropped, and I can even manually reschedule your tickets myself to make sure you get the spot you want.

Talk soon!

-Sam

On Mon, Apr 20, 2026 at 4:15 PM Jodi Carkner <jodicarkner@yahoo.com> wrote:

Hello,

I received an email about new dates opening up in San Francisco, but when I click into Shrek or The Princess and the Frog, there are no dates available. Will there be more dates released? 

Thank you,

Jodi 

On Friday, April 10, 2026 at 11:52:20 AM PDT, Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Jodi,

Thank you for reaching out, and please accept my sincere apologies for the frustration this has caused. I completely understand how disappointing it is to look forward to a show, only to find no available slots when you try to reschedule - especially after having a similar experience with Shrek. That is certainly not the seamless experience we want for you.

I have some good news regarding The Princess and the Frog: because it is currently our most popular show, we are actively adding a significant number of new dates for San Francisco. You should see plenty of upcoming availability shortly as we expand the schedule to meet the high demand.

However, I want to make sure we make this right for you. We value your time and your support, and we don't want you to feel stuck.

We can notify you the moment the new block of San Francisco dates is released. However, if you’ve had enough of the scheduling headache, let us know and we will process a full refund for your tickets immediately.

Please let us know which option you’d prefer. We appreciate your patience and truly hope to see you at the theater soon.

Warm regards,

Sam

Customer Support

On Wed, Apr 8, 2026 at 2:00 PM Jodi Carkner <jodicarkner@yahoo.com> wrote:

Hello,

This is so incredibly disappointing. This happened with our tickets to Shrek as well. As with that scenario, there are no available dates for San Francisco for The Princess and the Frog. Will there be more dates of The Princess and the Frog or Shrek added for SF? If not, please refund the tickets. 

Again, this is the second time this has happened in a couple of months. It's very disappointing. Sending a link to reschedule when there are no available dates to reschedule to is not an acceptable solution. 

Best Regards,

Jodi Carkner

360-661-1264

On Wednesday, April 8, 2026 at 09:17:47 AM PDT, Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:

Dear Fork n' Film guests, We are truly so sorry to share that your Fork n’ Film shows scheduled for April 10 - April 12 have been postponed. Due to unforeseen operational circumstances, we are unable to deliver the Fork n’ Film experience at the level of quality our guests deserve this w‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Event Postponed Dear Fork n' Film guests,   We are truly so sorry to share that your Fork n’ Film shows scheduled for April 10 - April 12 have been postponed. Due to unforeseen operational circumstances, we are unable to deliver the Fork n’ Film experience at the level of quality our guests deserve this weekend. Rather than compromise the experience, we made the difficult decision to postpone these shows.   We know many of you have been looking forward to this night and we genuinely hate having to disrupt those plans. Please know this decision was not made lightly, and we deeply appreciate your patience and understanding.   To make this right, we’re inviting you to reschedule your tickets to any show starting in May. When you join us we’ll also include:   A complimentary welcome cocktail when you arrive Preferred seating A 10% discount code for a future Fork n’ Film experience (Code: POSTPONEDLASF10)   How to Reschedule 1. Click the private reschedule page below Reschedule: https://www.forknfilm.com/reschedules Password: FNFReschedules   2. Choose a new date & movie We have an amazing selection of fun films and menus! Pick whichever show works best for you.   3. Add your tickets to your cart   4. Enter your unique discount code at checkout Your discount code = the full name used when purchasing your tickets (ex - JOHNSMITH or JOHNROBERTSMITH) Your code will apply to the exact number of tickets under your original reservation.   Important Tips The code works one time only Check your original receipt to confirm which name was used at purchase If you purchased 5 or more tickets, you will have two codes (ex - JOHNSMITH and JOHNSMITH1)   Again, we are truly sorry for the inconvenience and appreciate your support more than you know. We’re looking forward to welcoming you back soon for a very special Fork n’ Film night.   Warmly, The Fork n’ Film Team 🍿🥂     Prefer a Refund? If you would rather receive a refund, simply email sanfrancisco@forknfilm.com and we will process it for you.   Please note that refunds may take some time to complete, so rescheduling is the fastest way to secure your seats at a future show.

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