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Reservation Refund

britneynguyen920@gmail.com · landed in newyork@forknfilm.com

8 messages
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  • britneynguyen920@gmail.comto "newyork@forknfilm.com" <newyork@forknfilm.com>Inbound
    4/9/2026, 3:42:20 PM

    Reservation Refund

    Hello Sam, 

    Since we were not able to get off the waitlist for Sunday (04/05) showings, can you process mine and Christie's refunds as promised? Thanks for all your help! 

    Best, 
    Britney Nguyen 
  • newyork@forknfilm.comto Britney Nguyen <britneynguyen920@gmail.com>Reply (operator)
    4/15/2026, 6:17:32 PM

    Re: Reservation Refund

    Hi Britney,

    Thank you for reaching out! I am so sorry we weren’t able to get you and Christie in for the Sunday showings - we really would have loved to have you there.

    I have initiated the refund process for both of your tickets as promised. Please keep an eye on your account; we will follow up with you as soon as the refund is fully processed to ensure everything is squared away.

    Thank you again for your patience and understanding throughout this process!

    Warm regards,
    Sam
    Customer Support

    On Thu, Apr 9, 2026 at 10:42 AM Britney Nguyen <britneynguyen920@gmail.com> wrote:
    Hello Sam, 

    Since we were not able to get off the waitlist for Sunday (04/05) showings, can you process mine and Christie's refunds as promised? Thanks for all your help! 

    Best, 
    Britney Nguyen 
    DeliveredOpenedClicked
  • britneynguyen920@gmail.comto Fork Film <newyork@forknfilm.com>Inbound
    4/22/2026, 10:52:59 PM

    Re: Reservation Refund

    Hi Sam,

    Thanks for getting this squared away. We still have not received any refunds to our accounts. Can you provide any updates regarding this since it’s been a week since it has been processed? 

    Best,
    Britney Nguyen 

    On Wed, Apr 15, 2026 at 2:17 PM Fork Film <newyork@forknfilm.com> wrote:
    Hi Britney,

    Thank you for reaching out! I am so sorry we weren’t able to get you and Christie in for the Sunday showings - we really would have loved to have you there.

    I have initiated the refund process for both of your tickets as promised. Please keep an eye on your account; we will follow up with you as soon as the refund is fully processed to ensure everything is squared away.

    Thank you again for your patience and understanding throughout this process!

    Warm regards,
    Sam
    Customer Support

    On Thu, Apr 9, 2026 at 10:42 AM Britney Nguyen <britneynguyen920@gmail.com> wrote:
    Hello Sam, 

    Since we were not able to get off the waitlist for Sunday (04/05) showings, can you process mine and Christie's refunds as promised? Thanks for all your help! 

    Best, 
    Britney Nguyen 
  • newyork@forknfilm.comto Britney Nguyen <britneynguyen920@gmail.com>Reply (operator)
    4/28/2026, 6:26:19 PM

    Re: Reservation Refund

    Hi Britney,

    I am so sorry for the delay in getting that confirmation over to you. I'm looking into the status of those refunds right now and will follow up with the receipt details personally before the end of the day today.

    Warm regards,
    Sam
    Customer Support

    On Wed, Apr 22, 2026 at 5:53 PM Britney Nguyen <britneynguyen920@gmail.com> wrote:
    Hi Sam,

    Thanks for getting this squared away. We still have not received any refunds to our accounts. Can you provide any updates regarding this since it’s been a week since it has been processed? 

    Best,
    Britney Nguyen 

    On Wed, Apr 15, 2026 at 2:17 PM Fork Film <newyork@forknfilm.com> wrote:
    Hi Britney,

    Thank you for reaching out! I am so sorry we weren’t able to get you and Christie in for the Sunday showings - we really would have loved to have you there.

    I have initiated the refund process for both of your tickets as promised. Please keep an eye on your account; we will follow up with you as soon as the refund is fully processed to ensure everything is squared away.

    Thank you again for your patience and understanding throughout this process!

    Warm regards,
    Sam
    Customer Support

    On Thu, Apr 9, 2026 at 10:42 AM Britney Nguyen <britneynguyen920@gmail.com> wrote:
    Hello Sam, 

    Since we were not able to get off the waitlist for Sunday (04/05) showings, can you process mine and Christie's refunds as promised? Thanks for all your help! 

    Best, 
    Britney Nguyen 
    DeliveredOpenedClicked
  • britneynguyen920@gmail.comto Fork Film <newyork@forknfilm.com>Inbound
    5/1/2026, 5:50:08 PM

    Re: Reservation Refund

    Hi Sam,

    Can you provide us with any more details? 

    On Tue, Apr 28, 2026 at 2:26 PM Fork Film <newyork@forknfilm.com> wrote:
    Hi Britney,

    I am so sorry for the delay in getting that confirmation over to you. I'm looking into the status of those refunds right now and will follow up with the receipt details personally before the end of the day today.


    Warm regards,
    Sam
    Customer Support

    On Wed, Apr 22, 2026 at 5:53 PM Britney Nguyen <britneynguyen920@gmail.com> wrote:
    Hi Sam,

    Thanks for getting this squared away. We still have not received any refunds to our accounts. Can you provide any updates regarding this since it’s been a week since it has been processed? 

    Best,
    Britney Nguyen 

    On Wed, Apr 15, 2026 at 2:17 PM Fork Film <newyork@forknfilm.com> wrote:
    Hi Britney,

    Thank you for reaching out! I am so sorry we weren’t able to get you and Christie in for the Sunday showings - we really would have loved to have you there.

    I have initiated the refund process for both of your tickets as promised. Please keep an eye on your account; we will follow up with you as soon as the refund is fully processed to ensure everything is squared away.

    Thank you again for your patience and understanding throughout this process!

    Warm regards,
    Sam
    Customer Support

    On Thu, Apr 9, 2026 at 10:42 AM Britney Nguyen <britneynguyen920@gmail.com> wrote:
    Hello Sam, 

    Since we were not able to get off the waitlist for Sunday (04/05) showings, can you process mine and Christie's refunds as promised? Thanks for all your help! 

    Best, 
    Britney Nguyen 
  • britneynguyen920@gmail.comto Fork Film <newyork@forknfilm.com>Inbound
    5/5/2026, 6:14:51 PM

    Re: Reservation Refund

    Hi Sam, 

    I hope this message finds you well. It’s been a week since you last said that you’d follow up on Christie and I’s refund. I understand that there’s a lot of hurdles that you must go through to get this finalized. For this, we thoroughly appreciate your time and efforts. However, it’s been almost over a month and we would really appreciate it if you could expedite this process in whichever way so we don’t have to go back and forth on this anymore. 

    Best regards,
    Britney Nguyen 
    On Fri, May 1, 2026 at 1:50 PM Britney Nguyen <britneynguyen920@gmail.com> wrote:
    Hi Sam,

    Can you provide us with any more details? 

    On Tue, Apr 28, 2026 at 2:26 PM Fork Film <newyork@forknfilm.com> wrote:
    Hi Britney,

    I am so sorry for the delay in getting that confirmation over to you. I'm looking into the status of those refunds right now and will follow up with the receipt details personally before the end of the day today.


    Warm regards,
    Sam
    Customer Support

    On Wed, Apr 22, 2026 at 5:53 PM Britney Nguyen <britneynguyen920@gmail.com> wrote:
    Hi Sam,

    Thanks for getting this squared away. We still have not received any refunds to our accounts. Can you provide any updates regarding this since it’s been a week since it has been processed? 

    Best,
    Britney Nguyen 

    On Wed, Apr 15, 2026 at 2:17 PM Fork Film <newyork@forknfilm.com> wrote:
    Hi Britney,

    Thank you for reaching out! I am so sorry we weren’t able to get you and Christie in for the Sunday showings - we really would have loved to have you there.

    I have initiated the refund process for both of your tickets as promised. Please keep an eye on your account; we will follow up with you as soon as the refund is fully processed to ensure everything is squared away.

    Thank you again for your patience and understanding throughout this process!

    Warm regards,
    Sam
    Customer Support

    On Thu, Apr 9, 2026 at 10:42 AM Britney Nguyen <britneynguyen920@gmail.com> wrote:
    Hello Sam, 

    Since we were not able to get off the waitlist for Sunday (04/05) showings, can you process mine and Christie's refunds as promised? Thanks for all your help! 

    Best, 
    Britney Nguyen 
  • nchristie1207@gmail.comto Fork Film <newyork@forknfilm.com>Inbound
    5/10/2026, 4:52:48 PM

    Re: Reservation Refund

    Hi Sam,

    It’s been over a month now, and we still don’t have our refunds. Please provide us an update.

    Christie

    On Tue, Apr 28, 2026 at 2:26 PM Fork Film <newyork@forknfilm.com> wrote:
    Hi Britney,

    I am so sorry for the delay in getting that confirmation over to you. I'm looking into the status of those refunds right now and will follow up with the receipt details personally before the end of the day today.


    Warm regards,
    Sam
    Customer Support

    On Wed, Apr 22, 2026 at 5:53 PM Britney Nguyen <britneynguyen920@gmail.com> wrote:
    Hi Sam,

    Thanks for getting this squared away. We still have not received any refunds to our accounts. Can you provide any updates regarding this since it’s been a week since it has been processed? 

    Best,
    Britney Nguyen 

    On Wed, Apr 15, 2026 at 2:17 PM Fork Film <newyork@forknfilm.com> wrote:
    Hi Britney,

    Thank you for reaching out! I am so sorry we weren’t able to get you and Christie in for the Sunday showings - we really would have loved to have you there.

    I have initiated the refund process for both of your tickets as promised. Please keep an eye on your account; we will follow up with you as soon as the refund is fully processed to ensure everything is squared away.

    Thank you again for your patience and understanding throughout this process!

    Warm regards,
    Sam
    Customer Support

    On Thu, Apr 9, 2026 at 10:42 AM Britney Nguyen <britneynguyen920@gmail.com> wrote:
    Hello Sam, 

    Since we were not able to get off the waitlist for Sunday (04/05) showings, can you process mine and Christie's refunds as promised? Thanks for all your help! 

    Best, 
    Britney Nguyen 
  • newyork@forknfilm.comto Christie Nguyen <nchristie1207@gmail.com>Reply (operator)
    5/12/2026, 5:18:39 PM

    Re: Reservation Refund

    Hi Britney and Christie,

    Thank you both for your continued patience and for reaching out.

    I sincerely apologize for the delay and for the time it’s taken to get this finalized. Please know that we are a very small team, and we are working as quickly as possible to navigate the necessary steps to process your refunds.

    I understand how frustrating the wait has been, and I truly appreciate your grace while we get this sorted. I am doing my best to expedite this and will provide you with a definitive update as soon as the process is complete.

    Warm regards,
    Sam
    Customer Support

    On Sun, May 10, 2026 at 11:53 AM Christie Nguyen <nchristie1207@gmail.com> wrote:
    Hi Sam,

    It’s been over a month now, and we still don’t have our refunds. Please provide us an update.

    Christie

    On Tue, Apr 28, 2026 at 2:26 PM Fork Film <newyork@forknfilm.com> wrote:
    Hi Britney,

    I am so sorry for the delay in getting that confirmation over to you. I'm looking into the status of those refunds right now and will follow up with the receipt details personally before the end of the day today.


    Warm regards,
    Sam
    Customer Support

    On Wed, Apr 22, 2026 at 5:53 PM Britney Nguyen <britneynguyen920@gmail.com> wrote:
    Hi Sam,

    Thanks for getting this squared away. We still have not received any refunds to our accounts. Can you provide any updates regarding this since it’s been a week since it has been processed? 

    Best,
    Britney Nguyen 

    On Wed, Apr 15, 2026 at 2:17 PM Fork Film <newyork@forknfilm.com> wrote:
    Hi Britney,

    Thank you for reaching out! I am so sorry we weren’t able to get you and Christie in for the Sunday showings - we really would have loved to have you there.

    I have initiated the refund process for both of your tickets as promised. Please keep an eye on your account; we will follow up with you as soon as the refund is fully processed to ensure everything is squared away.

    Thank you again for your patience and understanding throughout this process!

    Warm regards,
    Sam
    Customer Support

    On Thu, Apr 9, 2026 at 10:42 AM Britney Nguyen <britneynguyen920@gmail.com> wrote:
    Hello Sam, 

    Since we were not able to get off the waitlist for Sunday (04/05) showings, can you process mine and Christie's refunds as promised? Thanks for all your help! 

    Best, 
    Britney Nguyen 
    DeliveredOpenedClicked

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